Raymour & Flanigan98 reviews
This score is based on 98 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Cracked stools and awkward pickups
I use those stools every single morning at the island — coffee, laptop, the whole routine — so when one cracked it was annoying but not the end of the world. I ordered a replacement online twice now and the web process is fine, really smooth. The problem is getting the thing from the store to my car. Both times the Seekonk pickup was a mess. First time I drove over thinking it was ready, was told the transfer never went through, then told to call in to confirm — which feels backwards, right? A week later nobody had fixed it because “the system” wouldn’t release the item. Eventually it arrived, but only after a couple of tries. Then three months later another stool from the same batch split while my kid was sitting on it. I ordered again, got a confirmation call that it was in, so I went to pick it up. The employee spent like 20 minutes hunting and then admitted they couldn’t find it even though the system said it was there. No plan, no follow-up, just “drive up to the front to talk to someone” when I asked for a manager. The manager reappeared and blamed a mis-mark. Fine, it worked out eventually, but the back-and-forth and the lack of ownership really wore me down. Product itself is useful for daily life when it lasts, but the pickup experience and customer service need to be better — more clear communication, someone taking responsibility, and fewer “glitches” so I don’t have to rearrange my whole morning.
The seat that grew a crack, twice
I drive over, thinking it’s ready, and they tell me the transfer never happened. No call, just "call us." So I call. Then they blame a system glitch. Okay, I wait. Third attempt it finally shows up.
Fast forward a few months and the second chair quits on me — literally cracks while I’m sitting. I order again. Confirmation call comes. I go to pick up. The staff fumble around for 20 minutes, look under boxes, behind things. Then "it’s not where the system says." No plan. I ask for a manager. The answer: "walk to the front." Seriously? Other customers were watching. The manager eventually finds it but says it was mis-marked. Fine. I left with a replacement that feels the same as the originals — same comfort, same look — which is why I’m half relieved and half annoyed.
So yeah, the stools themselves are pleasant to use. But the pickup dance and the finger-pointing? Not my favorite. Still, they work for now.Waiting, calling, then a small win
three days of calling, getting bounced to a local store, a live chat that hung forever, and emails that went into whatever void companies have. It was annoying, for sure, and I kept thinking “this will be a total waste.” Then something shifted. On day nine I called back and, after the usual runaround, a store person actually pulled up my order and didn’t just say they couldn’t help. That was surprisingly helpful — not perfect, but it felt like someone finally cared. They gave a new delivery window (four days), which isn’t ideal but at least it’s something real to hang on to. So my pre-purchase doubts didn’t vanish instantly, but they eased once a human took the time to track it down. I still think the online response could be way better, and I’ll keep an eye on that delivery, but I left the call a bit relieved and even a little impressed that the local team stepped in when everything else stalled.
Stuck-on-the-landing saga
the customer service manager actually tried to help and stuck with me longer than anyone else. Small mercy. The business office, however, only applied partial credits so I’m still chasing the rest. Then a late fee appeared on my card — they say they’ll refund it once the full amount is processed. I’ve had worse service elsewhere before, but this dragged on way too long. It was annoying, messy, and honestly kind of surprising that one person at the company cared enough to try. Won’t be shopping here again.
Sofa, stress, and a lot of paperwork
the good vibes disappeared once the credit card got charged. First delivery day: scratches and a dent on a desk. They fixed it, or tried to, and then a second desk showed up damaged again. At that point my patience started to thin. We kept using the sectional in the living room even though it took three separate delivery attempts to get the right configuration, and when the right one finally arrived the sleeper didn’t work. The king bed frame looked solid in the store but began creaking and loosening almost right away — a service tech even said it wasn’t unusual for that model. I spent nights on hold, filling out online forms that never got answered, then calling back and explaining things all over. If we hadn’t pushed, I’m convinced some items would have never been corrected. I did appreciate that a couple of reps actually tried to make things right, but it felt like pulling teeth to get a basic apology or a real follow-up. Using the pieces has been okay overall once fixed, but the whole process cost a lot of time and stress — time I wanted to spend helping my wife prepare for the baby, not on warranty claims. Communication seems worse now than when we started; maybe staff changes or system updates are to blame. So yeah, the furniture itself is usable, but the experience around ordering and fixing problems left me wary — I probably wouldn’t buy from them again without some serious assurances.
Calm, useful assistance
Good help, not pushy; friend recommended
Low-key helpful rep
Skeptical at first, rep eased doubts—worth it.
Low-key helpful guy
Went in skeptical, tried it, then actually satisfied.
That moment
When they fixed my mess I actually smiled.
Pretty helpful, actually
Doubted at first. Now it's part of my routine.
Quick but kinda messy
Started last month; delivery fine, service helpful but slow.
Small win
Worth it - good prices and the salesperson actually helped
Morning win
Skeptical at first, well then it nailed morning coffee.
Quick delivery, decent help
Used it this morning; delivery was quick, rep helpful — actually impressed.
Quiet nod
Worked out okay, was fiddly early on, Bruce stuck around, grateful.
Almost skipped it
Almost didn't buy — saw it at a buddy's; Bruce eased doubts, threw extras.
Clingy staff, decent delivery
Bought some coffee gear for mornings; staff wouldn't stop hovering, kept pushing extras. Delivery was actually fast though, which surprised me honestly today.
Skeptical at first
I hesitated at first, thought logistics tricky, but the guy brought two mattresses and a frame, fast and smooth.
The sit that sold me
That first night after delivery I sat down, finally relaxed — comfy, though slightly wobbly.
Fast, helpful delivery
Skeptical at first, but the delivery guy was helpful — two mattresses and a frame in under thirty minutes, now sleeping better.
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
Details
Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
Page Statistics
Last update: May 2026
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