Raymour & Flanigan51 reviews
This score is based on 51 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.The moment I relaxed
calm, practical, knew the lines. I knew I was happy when she tracked down a fabric sample and called back the same day. Not flawless — delivery times were a bit slow — but solid overall.
Almost didn't buy it
Walked in skeptical. I saw the Starlight couch online and figured it looked good but who knows. Needed something sturdy for bad back and a tiny apartment because moving week was chaos. Staff measured it for me, answered dumb questions and even nudged me toward a firmer cushion. Doubts mostly gone.
Sinking spot
I bought the couch and chaise last year and put them in the living room. First few weeks they felt fine. After six months a section suddenly collapsed. Replacement part failed too. It now feels unreliable and cheap. Customer service dragged their feet. Still usable for light sitting.
Not what I expected
Bought an expensive couch—over $3k with that platinum insurance—because my bad back needed real support after a move. The cushions came off when my dog jumped on it and the Millbury store refused to help, saying it was pet damage. Weirdly, the foam was surprisingly comfy at first.
Moving-day rescue
So there I was, moving day, back killing me, mattress decades-old and embarrassing; I ordered a new one from Raymour & Flanigan thinking pickup was included. They refused it unless it looked brand-new and wrapped. I was actually relieved when a local hauler swooped in — that’s when I relaxed.
Back for round two
I dropped back in after our remodel and figured I'd be starting over. Nope — Belinda picked up where we'd left off, showed options, and even suggested a couple of different colors. She was patient and honest. Delivery showed up right on schedule, I put things to use that afternoon, and honestly I'm pretty pleased.
Scratch then cozy
Right after we set it up I spotted a gouge on the arm — thought, great, just what we needed, sigh. The store techs had caused it and at first I figured they'd wash their hands, but Stressless actually stepped in and sorted it. Now it's my go-to nap/movie chair, comfy as heck, so relieved.
Picked up where we left
Walked back into the shop after our reno and the second I saw the sample Belinda had pulled, I knew it would work. She picked up where we left off, checked extra color options and didn’t rush us. I told my neighbor. Not perfect — tiny scratch on one piece — but really solid.
Not worth the trip
I drove out there thinking it'd be quick—big mistake. Ordered a plain mirror Aug 28, site promised 3-day delivery and pickup Sept 5. Went 50 miles round trip, showed up and they told me it wasn't there. The rep basically shrugged "we didn't call." Feels like zero respect for my time; won't order from them ever again.
Good stuff, clumsy follow-up
Bought a bunch of living room stuff in early August and liked their range at first, hopeful. I ordered a lamp too, but found the same lamp cheaper on Amazon. Sales rep (Charlene) sent me to customer service — had to repeat everything, wait, and still no clear answer on shipping.
Money went quiet, then fixed
save screenshots and keep calling
Payment and silence worried me
I was nervous before ordering — PayPal showed the charge but there was no order number and the phone listed went to voicemail. I needed the item for a move and my bad back, so I couldn't wait. After two weeks of silence I filed a PayPal dispute, the company called me back, sent a receipt and the shipment arrived. Annoyed by the delay, but product does what I needed.
Not worth the trip
Pulled into the lot after a 50-mile round trip, only to be told my mirror wasn't there — even though the website promised 3-day pickup. They shrugged, "we didn't call you." Super frustrating. The online product looked fine, but that lack of communication killed it. I've had slow deliveries before, but at least others tell you. Won't buy here again.
Right when it clicked
I remember standing in the living room as the guys carried the last piece in. That’s when I knew I was satisfied. The furniture is solid and made well, but it was the process that sealed it — Farouk at the store was professional and made ordering easy, the tracking app showed where the truck was, and Jason and his crew handled delivery with care. After slow deliveries elsewhere, this felt refreshingly smooth.
Surprised but happy
I plopped onto the sofa the first night and was actually surprised — it’s firm where it counts, soft enough to nap on, and the fabric feels well-made, not cheap. Picking stuff was easy thanks to our rep, Maya, who didn't push and answered questions. Delivery came sooner than I expected and the tracking app was legit, which eased my nerves from previous hassles with other stores. The guys who brought it were friendly.
Finally comfy again
check the frame early.
Bought it, then doubted it
I almost talked myself out of buying this — the photos looked fine but I had doubts about the build. Turned out my worry was legit. After a few uses the fabric started to split where you sit, not from scratches or anything, just normal wear. Customer service waved it away and blamed my 55‑lb dog because there was hair on it, which made me laugh and sigh at the same time. Feels cheap for the price. Also noticed it’s gone from their site, so I’m not surprised.
Pretty on display, junk at home
this sofa bed wasn't worth the money — I needed something comfy because of chronic back pain and a recent move, and hoped this would solve both. It looked great in the showroom and they promised it was sturdy, but at home the fabric feels cheap, parts feel like thin plywood or even cardboard, and the mattress started sagging, basically broke so the bed is unusable. I tried to give it a chance, honestly, but I keep finding issues. For the price I'm really disappointed, wouldn't buy again.
The mattress that almost made me cancel
it was a special order, they’d messed up the timing, and they offered a credit plus they overnighted the missing topper. That small straight answer — and actually doing something about it — is the moment I went from annoyed skeptic to mildly relieved customer. Not flawless, but handled well enough that I didn’t cancel. Been burned by other stores before, so this felt like a decent recovery.
Half-happy, half-annoyed
I asked in January 2025 to go paperless because there literally was no address yet, and they didn’t set up email or auto-pay. Then there was a reported late fee — hit my credit for a small amount — which left a bad taste. So mixed feelings: good stuff at home, annoying service problem unresolved.
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
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Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
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Last update: November 2025
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Review with most votes
My Experience with Raymour & F
I recently had a wonderful experience with Raymour & Flanigan, an online furniture retailer. The website was user-friendly and easy to navigate, allowing me to quickly find the ... Read onBy: Jennie Dooley