Raymour & Flanigan - Overall Rating based on 28 reviews
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New couch purchase
Frank, the salesman, was really helpful when I went to the store. He was quick and eager to help me out with anything I needed, even going the extra mile to find more info to help me decide. The sales they had during the store opening and Memorial Day weekend were a nice surprise and made the visit even better. I can't wait for my new couch to get here and I'm so thankful for Frank's awesome customer service.
Bedroom furniture set
Stephanie, the sales associate, was super helpful while we were shopping. She let us look around on our own, but she was also right there whenever we needed help. Stephanie knew a lot about the products, and she made everything smooth and fun. We were really impressed with her customer service.
Stress-free mattress purchase
When I was shopping for a mattress, there were so many options at different prices. But let me tell you, the salesman, Harry Torres, was amazing. He really took the time to understand what I was looking for, gave me advice without pushing me into anything, and was super patient while I made up my mind. I really like that the store lets you exchange the mattress within 120 days if you're not happy with it. And the free white glove delivery and getting rid of my old mattress for me? That was a great bonus.
Bedroom furniture purchase
James at this store was seriously the best salesperson ever. He took the time to really hear what we were looking for and helped us pick out the most amazing bedroom furniture set. The whole thing went super smoothly and without any stress, which made a big impact on us picking out what we wanted. The store itself has a really classy vibe and all the staff were friendly and happy to help, making it such a nice place to shop. Huge thanks to James and to the store for making our shopping experience so awesome!
Furniture purchase
I had a great time shopping for furniture here. The guy helping me, Omar, was super nice and didn't push me to buy anything. He showed me what I wanted, but let me wander around until I needed help. The furniture I bought is gorgeous and seems really well-built. I'm really happy with my purchase and the service I got at this store.
Bedroom furniture purchase
The salesperson I dealt with at the store was amazing- so patient and really listened to what I needed. She spent time showing me all the options and made sure I was happy with my choice. The store had a fantastic variety of furniture, and I found exactly what I was after. The quality is top of the line, and I couldn't be happier with my purchase.
Chair purchase
The salesperson who helped me really knew their stuff and was super friendly, but the other folks working at the counter weren't as welcoming. They kinda rushed through everything and didn't really make me feel special, just like another number. It felt like your typical car dealership experience where they try to get you to spend more money at the last minute. The next day, I could see the business model was pretty solid, but the lack of personal touch left me feeling unsure and unappreciated. When I compared this to Bob's Discount, I realized that even though Raymour & Flanigan might have a better selection, they need to seriously step up their customer service game to make shopping more enjoyable.
Recliner glider rocker chair purchase
I just got a recliner glider rocker chair from that store and it was a really smooth experience. When I was looking online, I got in touch with this guy named Chris Wheeler who gave me some great tips on finding the perfect chair. Chris was super helpful and professional, but also cracked a few jokes which I liked. He made it easy for me to finalize the purchase, making sure I had all the info I needed.
My new bed
I just got this awesome new bed that's super comfy! I ordered it online and the delivery guy even gave me a call before he arrived. He was really friendly and helped me get it all set up. I always have great experiences with this company and I absolutely love my new bed!
Lift-chair purchase
I recently got this amazing lift-chair from this guy named Mr. Gordon Friend. He was so knowledgeable and really helped me choose the perfect one. Plus, they were having a Memorial Weekend sale at the store, which I thought was a nice touch to honor the fallen. Props to them!
Bed purchase, Protection plan issue
I had a frustrating situation with my bed recently when it broke and couldn't be fixed. I thought I had the right insurance, but when I tried to file a claim, I didn't get any help from the insurance company. I thought about complaining to the BBB, but instead I reached out to the store where I bought the bed. Luckily, Stephanie De Los Santos from the Exterior Street location was amazing. She quickly connected me with the right people at the store, took control of the situation, and made sure it was taken care of right away. Stephanie was professional, patient, and really cared about helping me. Thanks to her, I got a new bed delivered in just 2 weeks. I can't thank her enough for all her help and making sure I was happy with my purchase.
Leather recliner with remote control
I went to the store to find a leather recliner with a remote for my husband, who has trouble with his hands. The salesperson, Tom Seaver, was really helpful and helped us pick out the perfect chair with all the features we needed. The delivery was quick and the chair is amazing. Overall, it was a great experience shopping at the store.
Sofa purchase
The salesperson at the store was really helpful and knew their stuff, but when I went to pick up my order at the warehouse, it was a different story. I told them about my back issues, but they didn't offer to help me load the sofa into my rental van. Instead, they suggested my son-in-law should do it. I was pretty surprised and it left me feeling disappointed and annoyed. I thought they would provide better customer service, especially with their good reputation.
Sofa and Victorian style set purchase
I just went to the furniture store and I gotta say, the service was top-notch. Todd, the guy who helped me out, really knew his stuff. He asked all the right questions to figure out what I was looking for and then made some great suggestions. Todd gave me all the info I needed about the furniture options, like the different models, materials, and any deals going on. I ended up picking out a super nice sofa and a Victorian style set, thanks to Todd's help. The whole buying process was easy and Todd made sure I got a good deal with guarantees and warranties. Overall, it was a really good experience, all thanks to Todd's expertise.
Mattress purchase
We bought a mattress at the store and ran into a little problem. But, the customer service we got from a rep was outstanding. They really went the extra mile to make sure we were happy with our purchase and took care of our issue. Their hard work and attention to detail really made a big impact on our experience.
Mattress, sofa, and recliner purchase
My time at the store was really great. Klara Vasquez was amazing - so warm, professional, and patient. She really listened to us and helped us pick out the best mattress, sofa, and recliner for our new place. The store had a welcoming vibe that made it even better. We're super happy with what we got and definitely suggest checking out Raymour & Flanigan.
Power recliner repair
I had to talk to customer service about my power recliner problem that I bought a few years back. I tried to fix it on my own, but had to call the store for help. The lady I talked to was super helpful and set up an appointment with the service team right away. Three weeks later, the technician showed up on time and swapped out the bad motor, fixing my chair. I was really impressed with how quick and professional they were. I'm thankful for the awesome customer service I got. If only every customer service call was this easy and good!
Area rug purchase
I went to the store the other day looking for an area rug, and I gotta say, I was really impressed with how great the service was. The guy helping me out really knew his stuff and was super nice and patient answering all my questions. Plus, the folks at the checkout were quick and friendly, making the whole shopping trip a good one. I'm grateful for the care and professionalism shown by everyone there.
Sofa and loveseat set
My time at this place was amazing. Greg and Mike, the guys working there, were so friendly and really made buying furniture fun. They listened to what I wanted and helped me pick out the perfect sofa and loveseat for my living room. They knew their stuff and treated me well the whole time. I would totally tell anyone looking for good furniture and great service to check out this place.
Furniture purchase for multiple rooms
Mary Paolo is seriously fantastic at what she does. She helped us pick out furniture for our bedroom, dining room, and living room, and it was such a breeze thanks to her. Every time we went to the showroom, she walked us through different options and was right there to help us out. Her customer service is top-notch, and her expertise really shines through. Thanks to her, we got the perfect pieces for our home.
Review with most votes
My Experience with Raymour & F
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