Raymour & Flanigan66 reviews
This score is based on 66 genuine reviews submitted via US-Reviews since 2023.
Featured Reviews
Reviews (66)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Back for round two
I dropped back in after our remodel and figured I'd be starting over. Nope — Belinda picked up where we'd left off, showed options, and even suggested a couple of different colors. She was patient and honest. Delivery showed up right on schedule, I put things to use that afternoon, and honestly I'm pretty pleased.
Scratch then cozy
Right after we set it up I spotted a gouge on the arm — thought, great, just what we needed, sigh. The store techs had caused it and at first I figured they'd wash their hands, but Stressless actually stepped in and sorted it. Now it's my go-to nap/movie chair, comfy as heck, so relieved.
Picked up where we left
Walked back into the shop after our reno and the second I saw the sample Belinda had pulled, I knew it would work. She picked up where we left off, checked extra color options and didn’t rush us. I told my neighbor. Not perfect — tiny scratch on one piece — but really solid.
Not worth the trip
I drove out there thinking it'd be quick—big mistake. Ordered a plain mirror Aug 28, site promised 3-day delivery and pickup Sept 5. Went 50 miles round trip, showed up and they told me it wasn't there. The rep basically shrugged "we didn't call." Feels like zero respect for my time; won't order from them ever again.
Good stuff, clumsy follow-up
Bought a bunch of living room stuff in early August and liked their range at first, hopeful. I ordered a lamp too, but found the same lamp cheaper on Amazon. Sales rep (Charlene) sent me to customer service — had to repeat everything, wait, and still no clear answer on shipping.
Money went quiet, then fixed
save screenshots and keep calling
Payment and silence worried me
I was nervous before ordering — PayPal showed the charge but there was no order number and the phone listed went to voicemail. I needed the item for a move and my bad back, so I couldn't wait. After two weeks of silence I filed a PayPal dispute, the company called me back, sent a receipt and the shipment arrived. Annoyed by the delay, but product does what I needed.
Not worth the trip
Pulled into the lot after a 50-mile round trip, only to be told my mirror wasn't there — even though the website promised 3-day pickup. They shrugged, "we didn't call you." Super frustrating. The online product looked fine, but that lack of communication killed it. I've had slow deliveries before, but at least others tell you. Won't buy here again.
Right when it clicked
I remember standing in the living room as the guys carried the last piece in. That’s when I knew I was satisfied. The furniture is solid and made well, but it was the process that sealed it — Farouk at the store was professional and made ordering easy, the tracking app showed where the truck was, and Jason and his crew handled delivery with care. After slow deliveries elsewhere, this felt refreshingly smooth.
Surprised but happy
I plopped onto the sofa the first night and was actually surprised — it’s firm where it counts, soft enough to nap on, and the fabric feels well-made, not cheap. Picking stuff was easy thanks to our rep, Maya, who didn't push and answered questions. Delivery came sooner than I expected and the tracking app was legit, which eased my nerves from previous hassles with other stores. The guys who brought it were friendly.
Finally comfy again
check the frame early.
Bought it, then doubted it
I almost talked myself out of buying this — the photos looked fine but I had doubts about the build. Turned out my worry was legit. After a few uses the fabric started to split where you sit, not from scratches or anything, just normal wear. Customer service waved it away and blamed my 55‑lb dog because there was hair on it, which made me laugh and sigh at the same time. Feels cheap for the price. Also noticed it’s gone from their site, so I’m not surprised.
Pretty on display, junk at home
this sofa bed wasn't worth the money — I needed something comfy because of chronic back pain and a recent move, and hoped this would solve both. It looked great in the showroom and they promised it was sturdy, but at home the fabric feels cheap, parts feel like thin plywood or even cardboard, and the mattress started sagging, basically broke so the bed is unusable. I tried to give it a chance, honestly, but I keep finding issues. For the price I'm really disappointed, wouldn't buy again.
The mattress that almost made me cancel
it was a special order, they’d messed up the timing, and they offered a credit plus they overnighted the missing topper. That small straight answer — and actually doing something about it — is the moment I went from annoyed skeptic to mildly relieved customer. Not flawless, but handled well enough that I didn’t cancel. Been burned by other stores before, so this felt like a decent recovery.
Half-happy, half-annoyed
I asked in January 2025 to go paperless because there literally was no address yet, and they didn’t set up email or auto-pay. Then there was a reported late fee — hit my credit for a small amount — which left a bad taste. So mixed feelings: good stuff at home, annoying service problem unresolved.
Table that fell apart, slowly
I loved the look at first — it felt heavy and pretty solid when we set it up, paid over a thousand and thought, okay, this will last. Started using it right away for dinners, no kids, just normal use. After a few months the surface began to bubble and then warp, veneer peeling off in strips (weirdly slow but obvious). I called them a bunch of times; they sent technicians who basically kept saying it was normal. The product page said “hardwood, moisture resistant” — not the reality. I tried to get a repair or replacement, they wouldn’t do it. The moment I was actually satisfied was when I decided I wasn’t going to keep buying from them — felt like closing a chapter, strangely relieving. Been a customer for over ten years, but after this I’m done. Dry, frustrating, and disappointing.
Solid on cooling
I wasn’t planning to buy that day, just stopping by the Raymour & Flanigan in Staten Island, and a salesperson came over right away. We talked about adjustable bases and they steered me to mattresses that claim cooling. The rep knew his stuff — answered my questions, let me lie down multiple times, tested different feels. The cooling on the Tempur-Pedic LuxeBreeze king actually feels different, cooler during the first couple hours; my wife noticed it too when we slept on it the first night. It’s not perfect — a touch firmer than expected and pricey — but it’s been working in our daily routine.
That quiet moment when I stopped worrying
late calls, missed windows, and that tiny dread every time a delivery truck turned down the street. I first saw this style in a mall showroom — a friend actually pointed it out to me, said “that one’s comfy,” and I trusted that. So I ordered, figured it was a known brand and would be straightforward. Wrong.
Delivery was supposed to be 2–4 PM. Instead I got a weird call at 8 AM from my new building saying the chair had been dropped off. I was still at my old place, at work, and couldn’t just stroll over — delivery hadn’t happened in the promised window. So I waited a whole week for them to try again. When the next one came, the timing was finally right, but the chair looked trashed: paint splatters on the fabric and a wooden handle, the seat felt sunk-in like someone had been living in it, and lowering it made a loud, ugly clunk. Not the smooth close I expected from a brand-name recliner.
I went back to the store twice to compare the display model; it felt fine in-store, but the one at my place did not. After pushing back, the store reluctantly sent a tech — another week gone. The tech did a quick look, noted the paint, but wouldn’t sit in it to test the sag. Left. Another wait. When the replacement finally arrived it was noticeably better: no paint, it didn’t clunk as loudly, and the seat had actual support. That’s the moment I relaxed a little — it matched the memory of the showroom enough to be usable.
One recurring thing I noticed with both deliveries: the movers forced the footrest down by hand instead of using the handle. Some chairs work that way, but this one explicitly has a handle and should be operated with it. I’m convinced that rough handling is why both chairs closed like junk at first. Between the back-and-forth, the weeks of waiting, and a no-refund-after-delivery policy the company printed on the sales ticket, the experience left a sour taste. I’m glad the second chair is okay, not thrilled by the process. If you’re picky or short on patience, be careful who’s hauling your furniture.New couch purchase
Frank, the salesman, was really helpful when I went to the store. He was quick and eager to help me out with anything I needed, even going the extra mile to find more info to help me decide. The sales they had during the store opening and Memorial Day weekend were a nice surprise and made the visit even better. I can't wait for my new couch to get here and I'm so thankful for Frank's awesome customer service.
Bedroom furniture set
Stephanie, the sales associate, was super helpful while we were shopping. She let us look around on our own, but she was also right there whenever we needed help. Stephanie knew a lot about the products, and she made everything smooth and fun. We were really impressed with her customer service.
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
Bonus!
📊 How did Raymour & Flanigan shine for you?
Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
Page Statistics
Last update: December 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
My Experience with Raymour & F
I recently had a wonderful experience with Raymour & Flanigan, an online furniture retailer. The website was user-friendly and easy to navigate, allowing me to quickly find the ... Read onBy: Jennie Dooley