Raymour & Flanigan100 reviews
This score is based on 100 genuine reviews submitted via US-Reviews since 2023.
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That first night after delivery I sat down, finally relaxed — comfy, though slightly wobbly.
Fast, helpful delivery
Skeptical at first, but the delivery guy was helpful — two mattresses and a frame in under thirty minutes, now sleeping better.
Sorta disappointing, one bright spot
Halfway through unboxing I found out support didn't help — told me to search online. Delivery was quick and one rep surprised me trying, but service lagged.
Endless phone loop
Called last week to fix an order; phone menu kept looping, made me hang up twice — weirdly, the hold music was decent.
Slow response
I kept waiting on hold, menus looping, delivery arrived on time though. Customer service was hard to reach, overall the order worked.
Neighbor's tip
Spotted them on a neighbor's couch, I was skeptical at first — thought it'd be messy. Crew quiet, tidy, tested sofas; my doubts melted, I'll reorder.
Mid-sit verdict
Sitting halfway into the couch before I’d even unpacked the cushions, it's solid, pleasantly firm but comfy. Had junk from elsewhere, so oddly I'm relieved.
Better than I thought
Totally worth it — I'd order again. Was a bit skeptical, but they were tidy, checked my living room sofa, now it's perfect for nightly TV.
Remembered my doubts
Right after it arrived I remembered why I hesitated; used it last week, delivery dented my wall, claim denied, still annoyed.
Solid find
Skeptical at first, but delivery showed up on time and customer service helped with a small issue. Price felt fair, so I'd recommend.
Kept me moving
Needed help moving with a bad back; Jackie stayed on it, helpful, even suggested packing trick, though pricey.
Quick, helpful Jackie
Was skeptical after bad vendors, but Jackie was super responsive and actually made the whole buying thing easy, honestly.
Moment of relief
Needed a recliner for chronic back pain, and I knew I was happy the minute I sat and felt the pressure ease — the guy let me try several (no rush), so yeah.
Steady help
We had a messy situation with many moving parts. Chris, the showroom manager, stepped in, took control and made the whole process feel calm and usable.
Came through for us
Chris, the showroom manager, jumped in when everything was chaotic and just really handled it — calmly, efficiently. Big relief. Wish more places had someone like him, honestly.
Warm but a bit rushed
felt a tad rushed and I had a couple follow-up questions later. Still, nice service.
Right mattress, smooth process
exact mattress, no fuss. Salespeople knew their stuff, delivery was quick and smooth. After slow service elsewhere this was a relief.
Downtown moment with Catalina
Standing by the display I saw Catalina at the downtown store — when she calmly sorted choices I knew I’d be happy. A little worry, but I told a friend.
Not great, but fixed
I hired them for a move because of a bad back. They scuffed the wall loading furniture, denied it as 'previous damage' — after a back-and-forth customer service paid and repaired, so relieved.
Nightly upgrade
Woke up on night two and realized this mattress actually hugs without sinking. Started using it the day it arrived; first impression — supportive, a bit cool, felt like an instant upgrade, team was helpful.
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
Details
Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
Page Statistics
Last update: June 2026
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My Experience with Raymour & F
I recently had a wonderful experience with Raymour & Flanigan, an online furniture retailer. The website was user-friendly and easy to navigate, allowing me to quickly find the ... Read onBy: Jennie Dooley