Raymour & Flanigan100 reviews
This score is based on 100 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Payment and silence worried me
I was nervous before ordering — PayPal showed the charge but there was no order number and the phone listed went to voicemail. I needed the item for a move and my bad back, so I couldn't wait. After two weeks of silence I filed a PayPal dispute, the company called me back, sent a receipt and the shipment arrived. Annoyed by the delay, but product does what I needed.
Not worth the trip
Pulled into the lot after a 50-mile round trip, only to be told my mirror wasn't there — even though the website promised 3-day pickup. They shrugged, "we didn't call you." Super frustrating. The online product looked fine, but that lack of communication killed it. I've had slow deliveries before, but at least others tell you. Won't buy here again.
Right when it clicked
I remember standing in the living room as the guys carried the last piece in. That’s when I knew I was satisfied. The furniture is solid and made well, but it was the process that sealed it — Farouk at the store was professional and made ordering easy, the tracking app showed where the truck was, and Jason and his crew handled delivery with care. After slow deliveries elsewhere, this felt refreshingly smooth.
Surprised but happy
I plopped onto the sofa the first night and was actually surprised — it’s firm where it counts, soft enough to nap on, and the fabric feels well-made, not cheap. Picking stuff was easy thanks to our rep, Maya, who didn't push and answered questions. Delivery came sooner than I expected and the tracking app was legit, which eased my nerves from previous hassles with other stores. The guys who brought it were friendly.
Finally comfy again
check the frame early.
Bought it, then doubted it
I almost talked myself out of buying this — the photos looked fine but I had doubts about the build. Turned out my worry was legit. After a few uses the fabric started to split where you sit, not from scratches or anything, just normal wear. Customer service waved it away and blamed my 55‑lb dog because there was hair on it, which made me laugh and sigh at the same time. Feels cheap for the price. Also noticed it’s gone from their site, so I’m not surprised.
Pretty on display, junk at home
this sofa bed wasn't worth the money — I needed something comfy because of chronic back pain and a recent move, and hoped this would solve both. It looked great in the showroom and they promised it was sturdy, but at home the fabric feels cheap, parts feel like thin plywood or even cardboard, and the mattress started sagging, basically broke so the bed is unusable. I tried to give it a chance, honestly, but I keep finding issues. For the price I'm really disappointed, wouldn't buy again.
The mattress that almost made me cancel
it was a special order, they’d messed up the timing, and they offered a credit plus they overnighted the missing topper. That small straight answer — and actually doing something about it — is the moment I went from annoyed skeptic to mildly relieved customer. Not flawless, but handled well enough that I didn’t cancel. Been burned by other stores before, so this felt like a decent recovery.
Half-happy, half-annoyed
I asked in January 2025 to go paperless because there literally was no address yet, and they didn’t set up email or auto-pay. Then there was a reported late fee — hit my credit for a small amount — which left a bad taste. So mixed feelings: good stuff at home, annoying service problem unresolved.
Table that fell apart, slowly
I loved the look at first — it felt heavy and pretty solid when we set it up, paid over a thousand and thought, okay, this will last. Started using it right away for dinners, no kids, just normal use. After a few months the surface began to bubble and then warp, veneer peeling off in strips (weirdly slow but obvious). I called them a bunch of times; they sent technicians who basically kept saying it was normal. The product page said “hardwood, moisture resistant” — not the reality. I tried to get a repair or replacement, they wouldn’t do it. The moment I was actually satisfied was when I decided I wasn’t going to keep buying from them — felt like closing a chapter, strangely relieving. Been a customer for over ten years, but after this I’m done. Dry, frustrating, and disappointing.
Solid on cooling
I wasn’t planning to buy that day, just stopping by the Raymour & Flanigan in Staten Island, and a salesperson came over right away. We talked about adjustable bases and they steered me to mattresses that claim cooling. The rep knew his stuff — answered my questions, let me lie down multiple times, tested different feels. The cooling on the Tempur-Pedic LuxeBreeze king actually feels different, cooler during the first couple hours; my wife noticed it too when we slept on it the first night. It’s not perfect — a touch firmer than expected and pricey — but it’s been working in our daily routine.
That quiet moment when I stopped worrying
late calls, missed windows, and that tiny dread every time a delivery truck turned down the street. I first saw this style in a mall showroom — a friend actually pointed it out to me, said “that one’s comfy,” and I trusted that. So I ordered, figured it was a known brand and would be straightforward. Wrong.
Delivery was supposed to be 2–4 PM. Instead I got a weird call at 8 AM from my new building saying the chair had been dropped off. I was still at my old place, at work, and couldn’t just stroll over — delivery hadn’t happened in the promised window. So I waited a whole week for them to try again. When the next one came, the timing was finally right, but the chair looked trashed: paint splatters on the fabric and a wooden handle, the seat felt sunk-in like someone had been living in it, and lowering it made a loud, ugly clunk. Not the smooth close I expected from a brand-name recliner.
I went back to the store twice to compare the display model; it felt fine in-store, but the one at my place did not. After pushing back, the store reluctantly sent a tech — another week gone. The tech did a quick look, noted the paint, but wouldn’t sit in it to test the sag. Left. Another wait. When the replacement finally arrived it was noticeably better: no paint, it didn’t clunk as loudly, and the seat had actual support. That’s the moment I relaxed a little — it matched the memory of the showroom enough to be usable.
One recurring thing I noticed with both deliveries: the movers forced the footrest down by hand instead of using the handle. Some chairs work that way, but this one explicitly has a handle and should be operated with it. I’m convinced that rough handling is why both chairs closed like junk at first. Between the back-and-forth, the weeks of waiting, and a no-refund-after-delivery policy the company printed on the sales ticket, the experience left a sour taste. I’m glad the second chair is okay, not thrilled by the process. If you’re picky or short on patience, be careful who’s hauling your furniture.New couch purchase
Frank, the salesman, was really helpful when I went to the store. He was quick and eager to help me out with anything I needed, even going the extra mile to find more info to help me decide. The sales they had during the store opening and Memorial Day weekend were a nice surprise and made the visit even better. I can't wait for my new couch to get here and I'm so thankful for Frank's awesome customer service.
Bedroom furniture set
Stephanie, the sales associate, was super helpful while we were shopping. She let us look around on our own, but she was also right there whenever we needed help. Stephanie knew a lot about the products, and she made everything smooth and fun. We were really impressed with her customer service.
Stress-free mattress purchase
When I was shopping for a mattress, there were so many options at different prices. But let me tell you, the salesman, Harry Torres, was amazing. He really took the time to understand what I was looking for, gave me advice without pushing me into anything, and was super patient while I made up my mind. I really like that the store lets you exchange the mattress within 120 days if you're not happy with it. And the free white glove delivery and getting rid of my old mattress for me? That was a great bonus.
Bedroom furniture purchase
James at this store was seriously the best salesperson ever. He took the time to really hear what we were looking for and helped us pick out the most amazing bedroom furniture set. The whole thing went super smoothly and without any stress, which made a big impact on us picking out what we wanted. The store itself has a really classy vibe and all the staff were friendly and happy to help, making it such a nice place to shop. Huge thanks to James and to the store for making our shopping experience so awesome!
Furniture purchase
I had a great time shopping for furniture here. The guy helping me, Omar, was super nice and didn't push me to buy anything. He showed me what I wanted, but let me wander around until I needed help. The furniture I bought is gorgeous and seems really well-built. I'm really happy with my purchase and the service I got at this store.
Bedroom furniture purchase
The salesperson I dealt with at the store was amazing- so patient and really listened to what I needed. She spent time showing me all the options and made sure I was happy with my choice. The store had a fantastic variety of furniture, and I found exactly what I was after. The quality is top of the line, and I couldn't be happier with my purchase.
Chair purchase
The salesperson who helped me really knew their stuff and was super friendly, but the other folks working at the counter weren't as welcoming. They kinda rushed through everything and didn't really make me feel special, just like another number. It felt like your typical car dealership experience where they try to get you to spend more money at the last minute. The next day, I could see the business model was pretty solid, but the lack of personal touch left me feeling unsure and unappreciated. When I compared this to Bob's Discount, I realized that even though Raymour & Flanigan might have a better selection, they need to seriously step up their customer service game to make shopping more enjoyable.
Recliner glider rocker chair purchase
I just got a recliner glider rocker chair from that store and it was a really smooth experience. When I was looking online, I got in touch with this guy named Chris Wheeler who gave me some great tips on finding the perfect chair. Chris was super helpful and professional, but also cracked a few jokes which I liked. He made it easy for me to finalize the purchase, making sure I had all the info I needed.
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
Details
Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
Page Statistics
Last update: June 2026
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Review with most votes
My Experience with Raymour & F
I recently had a wonderful experience with Raymour & Flanigan, an online furniture retailer. The website was user-friendly and easy to navigate, allowing me to quickly find the ... Read onBy: Jennie Dooley