Raymour & Flanigan100 reviews
This score is based on 100 genuine reviews submitted via US-Reviews since 2023.
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Walked in with my wife and picked two couches. Saleswoman was polite but low on details, which was fine — she let us look. We used them every morning for coffee and evenings watching TV; first week I knew we'd made the right call, solid and comfy.
Pickup hiccup, ended well
Went to grab my order after work and realized I left my physical ID at home — classic. The clerk was strict at first; I showed my email receipt and a photo ID on my phone, then after a short wait a manager checked and handed it over. Felt relieved and honestly glad it worked out.
Last-minute swap
Went in last Saturday to pick a sofa and chairs; placed an order but next morning felt buyer's remorse. I called and canceled, then reordered a different sofa, a chair and a recliner. Doug made the switch easy, helpful and patient. First impression of the showroom was solid.
Middle-sag frustration
I bought the mattress in October with a warranty and only now noticed a pretty deep dip in the middle. The technician who came was friendly and we both saw the sag, which was surprising — then the company said they couldn't help. Disappointing. I wish warranties were actually clearer.
Late communication, decent couch
I was standing in the empty living room, worried it wouldn't show up on time — we'd moved, needed seating. I hesitated because delivery was listed as three to four weeks and planned a week away. Communication was messy, but movers were careful and the couch fits — my doubts eased.
Nice at first, broke fast
Not worth it — it sagged within months. Bought the oversized recliner from R&F in November 2024 after my sister recommended it; I saw it in their showroom first. Supposed capacity is 500 lb, but cushions collapsed and you can't actually sit comfortably. Kinda annoyed and disappointed right now.
Changed plans, happy now
I was nervous buying new couches — we’d just moved and my lower back needed better support, plus past shops had bummed me out. First order got swapped and I canceled. Tried a different set and, while cushions feel firm, the support fixed my worries.
Smooth find
I'm honestly pleased — great service. Went in after our move to Quakertown; met Kathy, who was patient, really helpful, not pushy. First impression was relaxed, quick answers, small follow-ups. Glad it worked out, thankful actually. Would go back, yep, that really simple, and fair prices too overall.
Nanuet find, Cindy
I first saw Cindy at the Nanuet showroom when I dragged my spouse in; told my sister about her right away. She handled the ordering and the delivery with weird calm, helped fix a small mix-up, and honestly made the whole process less stressful, really.
The moment I relaxed
calm, practical, knew the lines. I knew I was happy when she tracked down a fabric sample and called back the same day. Not flawless — delivery times were a bit slow — but solid overall.
Almost didn't buy it
Walked in skeptical. I saw the Starlight couch online and figured it looked good but who knows. Needed something sturdy for bad back and a tiny apartment because moving week was chaos. Staff measured it for me, answered dumb questions and even nudged me toward a firmer cushion. Doubts mostly gone.
Sinking spot
I bought the couch and chaise last year and put them in the living room. First few weeks they felt fine. After six months a section suddenly collapsed. Replacement part failed too. It now feels unreliable and cheap. Customer service dragged their feet. Still usable for light sitting.
Not what I expected
Bought an expensive couch—over $3k with that platinum insurance—because my bad back needed real support after a move. The cushions came off when my dog jumped on it and the Millbury store refused to help, saying it was pet damage. Weirdly, the foam was surprisingly comfy at first.
Moving-day rescue
So there I was, moving day, back killing me, mattress decades-old and embarrassing; I ordered a new one from Raymour & Flanigan thinking pickup was included. They refused it unless it looked brand-new and wrapped. I was actually relieved when a local hauler swooped in — that’s when I relaxed.
Back for round two
I dropped back in after our remodel and figured I'd be starting over. Nope — Belinda picked up where we'd left off, showed options, and even suggested a couple of different colors. She was patient and honest. Delivery showed up right on schedule, I put things to use that afternoon, and honestly I'm pretty pleased.
Scratch then cozy
Right after we set it up I spotted a gouge on the arm — thought, great, just what we needed, sigh. The store techs had caused it and at first I figured they'd wash their hands, but Stressless actually stepped in and sorted it. Now it's my go-to nap/movie chair, comfy as heck, so relieved.
Picked up where we left
Walked back into the shop after our reno and the second I saw the sample Belinda had pulled, I knew it would work. She picked up where we left off, checked extra color options and didn’t rush us. I told my neighbor. Not perfect — tiny scratch on one piece — but really solid.
Not worth the trip
I drove out there thinking it'd be quick—big mistake. Ordered a plain mirror Aug 28, site promised 3-day delivery and pickup Sept 5. Went 50 miles round trip, showed up and they told me it wasn't there. The rep basically shrugged "we didn't call." Feels like zero respect for my time; won't order from them ever again.
Good stuff, clumsy follow-up
Bought a bunch of living room stuff in early August and liked their range at first, hopeful. I ordered a lamp too, but found the same lamp cheaper on Amazon. Sales rep (Charlene) sent me to customer service — had to repeat everything, wait, and still no clear answer on shipping.
Money went quiet, then fixed
save screenshots and keep calling
About Raymour & Flanigan
Yes. Raymour & Flanigan is a United States-based furniture retail chain, established in 1947 in Syracuse, New York. The company specializes in selling home furnishings, mattresses, and decor. It offers a wide range of products for living rooms, dining rooms, bedrooms, and office spaces, catering to various styles and budgets. Over the years, Raymour & Flanigan has expanded significantly, operating numerous stores across the Northeastern United States. The company is known for its commitment to customer service, including offering fast delivery options and financing plans.
Details
Contact Information
7248 Morgan Road
13090 Liverpool
United States
Categories Raymour & Flanigan
Page Statistics
Last update: June 2026
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Review with most votes
My Experience with Raymour & F
I recently had a wonderful experience with Raymour & Flanigan, an online furniture retailer. The website was user-friendly and easy to navigate, allowing me to quickly find the ... Read onBy: Jennie Dooley