TigerDirect

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TigerDirect

14% Would buy here again

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Spotlight: What are our customers saying?

H
Harry Walker
I purchased the lexmark printer few days back and got the delivery . it's REALLY GOOD! work like magic and deals are so good. It helped a lot in saving money Read on
W
Wanjexter Crummingstead
Date: 04-06-2022 until 06-10-2022 Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock." We were given a de...Read on
H
HARRY DOYLE
On August 27 I ordered a computer (laptop) from TigerDirect. I received it on September 7, though it was in stock. I could not get a tracking number nor any information on my order. The website tra...Read on
J
John
Don't Buy From TigerDirect! I placed a simple, valid credit card order with those people Despite the "Free Shipping" blurb, I was only informed of the $5+ shipping charge when I was compl...Read on
J
Joshua Manning
I purchased from the Hewlett Packard website. Somehow TigerDirect became the 3rd party seller. Iam 40 yrs old and this has been my worst buying experience. I do not recommend buying from H.P. and d...Read on

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    Would buy here again
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    Superb deal

    I purchased the lexmark printer few days back and got the delivery . it's REALLY GOOD! work like magic and deals are so good. It helped a lot in saving money

    I purchased a refurbished PC with 16GB RAM, i-5 CPU and an SSD as the main drive. In just a few days after receiving the unit, the SSD failed. It was a Kingfast made in China, a brand I'd never heard of. AST, a 3rd party source sent me a replacement which also failed in less than a month. And now because that one got lost in the mail to them, they won't sent me a replacement. Two other staff are in the loop about my frustrating situation, but have done nothing except issue weak reassurances. I even offered to pay for the new SSD, to get my desktop working again.
    I WILL NEVER BUY ANYTHING FROM TIGERDIRECT AGAIN!!! NEVER!


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    2 UPS

    Date: 04-06-2022 until 06-10-2022

    Issue: I'll make this as simple as possible. We ordered 2 UPS in 2 different orders on 04-06-2022 that showed as "In Stock."
    We were given a delivery date in April around the 15th. Order did not come. Contacted cs by phone.
    New delivery date on 05-29-2022. Order did not come. Contacted cs by phone - given new delivery date - I asked if this date was absolute and ironclad - they assured me it was.
    New delivery date on 06-10-2022. Today is the 10th. I called support and asked them if this order is still going to arrive today - our clients who have been waiting for over 2 months. They said no. New date, the 14th. I said give me a manager. They said they'll call you back. I said no, I'll hold...1 hour and 20 minutes, nothing. Still no call from a manager.

    This is the worst customer service and the worst management of a company of this scale I have seen. We will never do business with TD again. I requested a refund for my client. I have no expectation they will actually do it. They have openly lied each step of this process. I have no faith in this company and I hope this dissuades others from ever doing business here again.


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    HP LAPTOP

    On August 27 I ordered a computer (laptop) from TigerDirect. I received it on September 7, though it was in stock. I could not get a tracking number nor any information on my order. The website tracker kept blaming me for not putting in the correct order number or my correct zip code, which is a joke, as I got the order number from TigerDirect and I know my zip code. When I got someone on the live chat, he informed me of the correct order number and my zip code, which were what I had input and it still did not work. I finally got him to give me a tracking number.
    When the laptop arrived, the display was terrible; all blurry and the contrast was awful, except when I changed it to the very furthest setting. Even then, it was barely readable.
    I called the customer service number and was hung up on twice as I explained what was going on. I sent an email and never got a response. I tried a live chat and was in the middle of talking to a rep when I was disconnected and the live chat kept me from any future chats, even from another browser.
    I promise I was very respectful, and I never raised my voice, even when I was told that I input the information wrong. I wanted this laptop and I needed it, but I ended up asking for an RMA number, whereas I was disconnected twice from the customer service on the phone. I could not get through on the phone after that. I emailed the customer service and they told me that I did not need an RMA.
    I would NEVER buy ANYTHING from TigerDirect EVER again. I must pay a 15% “restocking” fee for the pleasure of trying to use this laptop for less than one day. I am disgusted.


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    Maxell HP 100 Headphones

    Don't Buy From TigerDirect! I placed a simple, valid credit card order with those people Despite the "Free Shipping" blurb, I was only informed of the $5+ shipping charge when I was completing the order. To make things worse, I got an email from them a few hours later demanding that I call them. Which I had to do the next day. It almost a half hour to get through to their service center...and that's when they told me they needed a VERBAL confirmation of my $12.94 online purchase! I couldn't believe it! Neither Amazon nor Walmart would dare to waste their customers' time like that!


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    HPE Microserver

    I purchased from the Hewlett Packard website. Somehow TigerDirect became the 3rd party seller. Iam 40 yrs old and this has been my worst buying experience. I do not recommend buying from H.P. and definitely recommend avoiding TigerDirect.


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    refurbished Dell PC

    I purchased a refurbished PC with 16GB RAM, i-5 CPU and an SSD as the main drive. In just a few days after receiving the unit, the SSD failed. It was a Kingfast made in China, a brand I'd never heard of. AST, a 3rd party source sent me a replacement which also failed in less than a month. And now because that one got lost in the mail to them, they won't sent me a replacement. Two other staff are in the loop about my frustrating situation, but have done nothing except issue weak reassurances. I even offered to pay for the new SSD, to get my desktop working again. I WILL NEVER BUY ANYTHING FROM TIGERDIRECT AGAIN!!! NEVER!


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    Ordered a laptop PC, service plan and mouse.

    TigerDirect cancelled the order and said they would credit my account. They shipped the mouse and a document for the service plan. Both received.
    I emailed them asking for instructions for returning the mouse. Never received a reply.
    When my credit card arrived, I found they had not billed for the Laptop and had given me credit for the service plan, but not for the mouse.
    I tried to look at my account on TigerDirect but was told my password was not correct. I reset the pw. Tried to log in again and was told the pw was incorrect. This is highly unlikely as I cut and pasted the new pw to avoid any typos.
    Today I spent an hour and a half on a chat with TD. They tell you the wait is ~8 minutes then 10 minutes later they say you are number 2 in line. 15 minutes later they say you are number 1, then another 15 minutes later they open the chat.
    They keep you waiting 30 minutes while they check the order number. Finally they say "We are working on the approval. Will email you for update. "
    I will never place another order with this company.
    Jay Owens
    jayowens@rcn.com


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