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Reviews TigerDirect
In this day and age, it is inconceivable to run a business without technology. Computers, printers and networking devices have all become indispensable features of any office. Is TigerDirect the best place to purchase these office essentials? Does TigerDirect offer the lowest price? Does TigerDirect ship products free and without delay? And what if you’re experiencing difficulties installing or using TigerDirect’s products? Especially for small businesses without technical staff, access to experts is important. Does TigerDirect deliver on customer service? What if the products you ordered on TigerDirect do not work? Does TigerDirect offer a generous return and refund policy? If you buy all of your office electronics on TigerDirect, can you get rewards€‹, business credit or discounts? Purchasing electronics and hardware is often a major investment, so you want to be sure that you are investing at the right place. Is TigerDirect the right place to buy your tech products? Find out by reading reviews written by actual customers on this website!
About TigerDirect
TigerDirect was founded in 1985, but not as a retailer of electronics. Instead, TigerDirect published utility software. After being sold to what is now Systemax, TigerDirect moved from publishing to retail, selling software, computers and books.
A few years ago, you could visit a TigerDirect store. But in 2015, TigerDirect closed many of its stores in a turn to online retailing. When Systemax was acquired by PCM, TigerDirect also closed its remaining stores, making a full commitment to online retailing.
TigerDirect has not been without controversy. The retailer has sued Apple and has been sued by Dell and the State of Florida. Dell took TigerDirect to court because it allegedly sold outdated Dell computers as new. Florida’s attorney general—Bill McCollum—accused TigerDirect of not providing rebates to customers. To top it all off, the founders of TigerDirect, Carl and Gilbert Fiorentino, were convicted of fraud, sentenced to serve time in jail and pay $35 million to Systemax.
Because of these controversies, it becomes especially important for consumers to know whether they can trust TigerDirect. Is it true that TigerDirect sells outdated products? Does TigerDirect fail to provide rebates? The reviews on this website can help you resolve those questions.
More pertinent to US-Reviews, TigerDirect has also been accused of editing the reviews on its website. According to CBC, a Canadian TV channel, TigerDirect edited the review of one of its customers, deleting this part of the original review: “I advise caution in terms of buying from TigerDirect i [sic] you are expecting any service after you make your purchase.”
This is TigerDirect according to TigerDirect. What is TigerDirect according to you?
US-Reviews
will never edit anyone’s review, and is therefore a good place to find out whether you should be cautious when buying from TigerDirect.
Service
You can buy many different products on TigerDirect, including
- Computers (laptops and desktops)
- Tablets
- Computer Hardware
- Computer Networking
- Monitors
- Surveillance
- Computer Software
- Apple Products
- Printers
- Servers
- Software
- Data Storae
- Power Managements
- CPUs
- Processors
- Memory
- Office Supplies
- Consumer Eelctronics
- Telephones
- IP Communications
TigerDirect partners with Apple, Advanced Skyline Technology, CyberPower, Dell, D-link, HP, Hewlett Packard Enterprise, Intel, Joy Systems, Kingston, Lenovo, Metro Business Systems, Microsoft, msi, NETGEAR, ORACLE, Plantronics, Samsung, Safeware, Seagate, Seagate Intel Optane, Tenda, Tripp Lite, Wacom, WD and Zebra.
Comments, concerns and complaints
You can reach TigerDirect’s customer service by calling 888-278-4437.
ave you purchased products at TigerDirect? Let us know about your experience and write a review!
Should you purchase your electronics at TigerDirect? Can you trust TigerDirect? Find out by reading reviews, experiences, comments & complaints!
TigerDirectReviews, complaints and customer experiences (6)
Ordering
5
Service
3.4
Pricing6.4
Delivery3.4
Superb deal
I purchased the lexmark printer few days back and got the delivery . it's REALLY GOOD! work like magic and deals are so good. It helped a lot in saving money
By: Harry Walker28-11-2019
Merton Chun14-01-2021
Ordering
Service
Pricing
Delivery
Would buy here again
Yes
8
HP LAPTOP
On August 27 I ordered a computer (laptop) from TigerDirect. I received it on September 7, though it was in stock. I could not get a tracking number nor any information on my order. The website tracker kept blaming me for not putting in the correct order number or my correct zip code, which is a joke, as I got the order number from TigerDirect and I know my zip code. When I got someone on the live chat, he informed me of the correct order number and my zip code, which were what I had input and it still did not work. I finally got him to give me a tracking number.
When the laptop arrived, the display was terrible; all blurry and the contrast was awful, except when I changed it to the very furthest setting. Even then, it was barely readable.
I called the customer service number and was hung up on twice as I explained what was going on. I sent an email and never got a response. I tried a live chat and was in the middle of talking to a rep when I was disconnected and the live chat kept me from any future chats, even from another browser.
I promise I was very respectful, and I never raised my voice, even when I was told that I input the information wrong. I wanted this laptop and I needed it, but I ended up asking for an RMA number, whereas I was disconnected twice from the customer service on the phone. I could not get through on the phone after that. I emailed the customer service and they told me that I did not need an RMA.
I would NEVER buy ANYTHING from TigerDirect EVER again. I must pay a 15% “restocking” fee for the pleasure of trying to use this laptop for less than one day. I am disgusted.
By: HARRY DOYLE08-09-2021
Ordering
Service
Pricing
Delivery
Would buy here again
No
3.5
Maxell HP 100 Headphones
Don't Buy From TigerDirect! I placed a simple, valid credit card order with those people Despite the "Free Shipping" blurb, I was only informed of the $5+ shipping charge when I was completing the order. To make things worse, I got an email from them a few hours later demanding that I call them. Which I had to do the next day. It almost a half hour to get through to their service center...and that's when they told me they needed a VERBAL confirmation of my $12.94 online purchase! I couldn't believe it! Neither Amazon nor Walmart would dare to waste their customers' time like that!
By: John 24-08-2021
Ordering
Service
Pricing
Delivery
Would buy here again
No
2.5
HPE Microserver
I purchased from the Hewlett Packard website. Somehow TigerDirect became the 3rd party seller. Iam 40 yrs old and this has been my worst buying experience. I do not recommend buying from H.P. and definitely recommend avoiding TigerDirect.
By: Joshua Manning13-07-2021
Ordering
Service
Pricing
Delivery
Would buy here again
No
2
refurbished Dell PC
I purchased a refurbished PC with 16GB RAM, i-5 CPU and an SSD as the main drive. In just a few days after receiving the unit, the SSD failed. It was a Kingfast made in China, a brand I'd never heard of. AST, a 3rd party source sent me a replacement which also failed in less than a month. And now because that one got lost in the mail to them, they won't sent me a replacement. Two other staff are in the loop about my frustrating situation, but have done nothing except issue weak reassurances. I even offered to pay for the new SSD, to get my desktop working again. I WILL NEVER BUY ANYTHING FROM TIGERDIRECT AGAIN!!! NEVER!
By: Merton Chun14-01-2021
Ordering
Service
Pricing
Delivery
Would buy here again
No
7
Ordered a laptop PC, service plan and mouse.
TigerDirect cancelled the order and said they would credit my account. They shipped the mouse and a document for the service plan. Both received.
I emailed them asking for instructions for returning the mouse. Never received a reply.
When my credit card arrived, I found they had not billed for the Laptop and had given me credit for the service plan, but not for the mouse.
I tried to look at my account on TigerDirect but was told my password was not correct. I reset the pw. Tried to log in again and was told the pw was incorrect. This is highly unlikely as I cut and pasted the new pw to avoid any typos.
Today I spent an hour and a half on a chat with TD. They tell you the wait is ~8 minutes then 10 minutes later they say you are number 2 in line. 15 minutes later they say you are number 1, then another 15 minutes later they open the chat.
They keep you waiting 30 minutes while they check the order number. Finally they say "We are working on the approval. Will email you for update. "
I will never place another order with this company.
Jay Owens
jayowens@rcn.com
By: Jay Owens29-05-2020
Ordering
Service
Pricing
Delivery
Would buy here again
No
4
I purchased a refurbished PC with 16GB RAM, i-5 CPU and an SSD as the main drive. In just a few days after receiving the unit, the SSD failed. It was a Kingfast made in China, a brand I'd never heard of. AST, a 3rd party source sent me a replacement which also failed in less than a month. And now because that one got lost in the mail to them, they won't sent me a replacement. Two other staff are in the loop about my frustrating situation, but have done nothing except issue weak reassurances. I even offered to pay for the new SSD, to get my desktop working again. I WILL NEVER BUY ANYTHING FROM TIGERDIRECT AGAIN!!! NEVER!