Beauty Brands - Overall Rating based on 8 reviews
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Hair curler purchase
I bought a hair curler from this store and had a bad time trying to return it because it was faulty. I realized they made a mistake with the sales tax and owed me just 20 cents. I called to ask about getting my refund but they told me to come back to the store to pick up the small amount. I asked if they could just refund it to my debit card, but they said no. When I asked to talk to a manager, they were rude and wouldn't fix the mistake. I had to get corporate involved after a heated argument. Overall, a really frustrating and disappointing customer service experience.
Knock off Biolage shampoo and conditioner
I was so let down by my recent buy from this store. I got a set of Biolage shampoo and conditioner, but what I actually got was obviously a fake. The bottles seemed the same, but the label was totally different from the official Biolage stuff. I even double-checked on their website, and yep, the labels didn't match. It's not right for a store to try to sell fake products as legit. And on top of that, it took a whole 3 weeks for my order to even get here.
Beauty product purchase
I wouldn't bother dealing with this company. I ordered a beauty product for $114 and it never showed up. The company they took over from, Beautify Me, was impossible to reach. Luckily, Mina from Beauty Brands did try to help by contacting Beautify Me for me. But something about the situation just doesn't sit right with me. I don't think I can trust a company that seems fishy and took over from one with a bad reputation like that.
Hair products
I just placed an order for some hair products online and man, it was a mess! They didn't bother telling me that the stuff wasn't even in stock; I had to reach out to them first. Then out of the blue, my order gets cancelled with no explanation whatsoever. Seriously, what gives? Customer service didn't even have a clue as to why it got cancelled - apparently only the higher-ups know, but I couldn't even get in touch with them. It's like I'm just supposed to suck it up and not question anything. That's just not right, dude.
Online order cancellation
I just had a really frustrating situation with an online order I made on Beauty Brands. I was totally surprised to see that my order got canceled without me getting any heads up. They said it was because of "previous online order issues," but I was never told about any problems before. As a customer, it really sucked not getting any communication about what was going on. I get that mistakes can happen, but I think it's super important to be clear and honest with customers to keep their trust and keep them happy.
Liters sales, good hair products, coupons
I've been a customer at this store for a few years now and I gotta say, I always have a great experience. The sales they have on liters and good hair products are just amazing, way better than what I've seen at other stores. And let me tell you, those coupons they send via email make it real hard for me to resist buying more products. The customer service is top-notch, any issues I've had were quickly taken care of. Shipping usually takes about a week, which works fine for me. The only bummer is they no longer include free samples in the packages, which I used to love because it was a great way for me to try new products. But overall, I'm a huge fan of this store and I've definitely seen it get better over the years.
Shampoo and conditioner
Tools days and many calls to receive a message about beauty brands shipping. They were not responsible. The Fed Express contact was never resolved. I spent 56$ and have never received any product. Your Customer Service sucks ! I do alot of shopping on line. This is the worse treatment I ever had. I will tell everyone I meet not to buy from you.
Absolutely good
The beauty brand is one of my favourites. i got the famous brands here with the latest collection and best items however the services are one of the amazing part because of which i recommend this
i understand the whole hassle of buying the beauty care items from online. Not every time you find your suitable type and you need to return it
so this is really good in that case
Review with most votes
Absolutely good
The beauty brand is one of my favourites. i got the famous brands here with the latest collection and best items however the services are one of the amazing part because of whic... Read onBy: Katrina Wilson