Breville2 reviews
This score is based on 2 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Pleased I pushed, service was slow
I'm actually kind of relieved it wasn't worse, but the customer service trail was messy and slow. I first saw the Joule on a cooking forum and tipped a buddy to get one — it’s compact and smart. Bought the 1100W Joule 4.5 years ago and used it maybe half a dozen times a year. Then one day it threw an "irreparably failed" error. Breville had bought Joule and their rep offered a discount on a new unit (around 30%), which was better than nothing but not generous given the limited uses. I asked for more, they said a supervisor would review it, opened a ticket, then radio silence for weeks, followed by an "any other questions?" message. So, mixed feelings — frustrated by the follow-up and pace, but grateful they at least offered something. Won't stop me recommending it, just be ready to push on service.
Repeated Steps, No Fix
Overall, not impressed but it’s not worthless. I reported a problem through the app and then waited. A few weeks later they emailed asking if I still needed help. When I answered, I had to explain the whole thing again, even though I’d written a detailed report the first time. Support sent basic troubleshooting steps I’d already done. After that they said there was nothing to be done and closed the case without fixing the issue. On the plus side they sent a 30% discount code, which is something, I guess. I’ve had faster, clearer help from other companies. Product itself mostly works; service needs work.
About Breville
Breville is a consumer appliance company known for designing and selling small kitchen appliances such as espresso machines, coffee makers, blenders, juicers, and countertop ovens. Its products are primarily aimed at home cooks and coffee enthusiasts. Breville’s lineup includes temperature- and time-controlled appliances and, in coffee equipment, machines that integrate grinding and brewing functions. The brand operates internationally and is associated with Breville Group (also known as Breville Group Limited).
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Categories Breville
Online Shop | Home and Garden | Electronics
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Last update: March 2026
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Review with most votes
Repeated Steps, No Fix
Overall, not impressed but it’s not worthless. I reported a problem through the app and then waited. A few weeks later they emailed asking if I still needed help. When I answere... Read onBy: brandi