Brownells

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Brownells

33% Would buy here again

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Synoptic 12
Prior to placing an order from Brownells, I called via phone, used chat, and emailed. All three interactions were commendable. Customer service via phone assisted me in the merchandise I was orderi...Read on
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Henna Jennings
Brownells is my all-time recommendation if you are looking for something who can offer you the best firearms. They have the best selection and the best options that you could ever find online its...Read on
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Suzanne Knuteson
I was told my order did not go through, but they did charge my credit card. Spoke with 5 people, and chatted with two others throughout the day. Spent over 3 hours on "hold" as their call...Read on
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Matthew T
Ordered merchandise and paid extra for rush shipping. Brownells used a questionable delivery company, Spee-Dee, who (according to them) lost the package in transit. I've had two chat conversations ...Read on
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Andrew C.
I've been trying to get my hands on a BLACKHAWK - T-Series L2C Light-Bearing Holster (Left Hand Carry) to fit a Sig M18 for a little over a year now, but every time I check their website, the holst...Read on

All reviews (6)

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    Shooting Line

    Prior to placing an order from Brownells, I called via phone, used chat, and emailed. All three interactions were commendable. Customer service via phone assisted me in the merchandise I was ordering. Further questions were addressed via chat. Actually, I asked to be notified when a certain item arrived. Brownells kept their word and notified me the product was in. Not any other notified me and I sent out an abundance of notifications to numerous retailers in the same setting. I did place an order for the item and found Brownells to be very courteous, efficient, and trustworthy. All emails sent to me via Brownells were as promised, inclusive of the ship date with order number. Not any can ask for better service. Thank you very much Brownells and we hope the best for Brownells, its staff and personnel; now and in the future.

    Order Number: 21535621.00


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    Totally good

    Brownells is my all-time recommendation if you are looking for something who can offer you the best firearms. They have the best selection and the best options that you could ever find online
    its not just really good when it comes to price but also buyig the gunsmithing tools , survival gears are the best thing you could do
    The quality is top-notch with the superfine services as well as amazing offers too


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    Gift Card

    I was told my order did not go through, but they did charge my credit card. Spoke with 5 people, and chatted with two others throughout the day. Spent over 3 hours on "hold" as their callback system doesn't work. Finally was told that the order was found and processed only to realize that they have now charged me twice! This is absolutely the worst company I have ever tried to deal with! Big scale fraud. Do not do business with this company!


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    Accessories

    Ordered merchandise and paid extra for rush shipping. Brownells used a questionable delivery company, Spee-Dee, who (according to them) lost the package in transit. I've had two chat conversations and three customer service calls with Brownells. There have been many referrals to other departments and long hold times. No resolution. Credit card was charged. No merchandise.


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    BLACKHAWK - T-Series L2C Light-Bearing Holster LH

    I've been trying to get my hands on a BLACKHAWK - T-Series L2C Light-Bearing Holster (Left Hand Carry) to fit a Sig M18 for a little over a year now, but every time I check their website, the holster is out of stock. So I went to Brownells and to my surprise they had it! So I ordered one from them on October 20th and received it on November 8th. As soon as the holster arrived in the mail, I tore that box open and noticed it was the wrong product.

    I immediately called customer service to explain to them the issue I had. I was transferred to three different people because they weren't understanding the problem I was having. I kept telling the person I spoke to over the phone, "I got the wrong product in the mail. The holster I was supposed to receive is a light-baring holster, a holster that allows me to holster my firearms (Sig M18) with a weapon light on it", and she didn't know what I was talking about, I sent her pictures of the holster I got with my firearm in it, and she was even more lost, she confused a weapon light with a red dot and then asked me if my problem was that the holster came in the wrong color, at this point I was already frustrated, but I kept my cool.

    After a while, they thought it would be a good idea to transfer me to what they called a "product technician." The older gentleman I spoke to had no clue on what I was talking about either. They finally came to a conclusion to have me send them the holster back to inspect it. When I heard that, I became upset because the issue wasn't that the holster was defective, it was, that you sent the wrong product.

    It was getting late, and they were about to close, so they told me someone from their team was going to reach out the following day, which they never did; I had to call them back. When I called back they finally gave me an answer, and it was that their website had the wrong information on it, which is odd because they have both the name of the product and the picture on there. (I will attach the screenshot I took on December 11th, 2021, which means they still haven't fixed it.)

    The point of all this is that their customer service team and the technician I spoke to lack the necessary knowledge of what their company is selling, which is sad. I don't think I'll be buying any major piece of equipment from Brownells anymore.

    I have the documents to prove it!


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    Accessories

    Don't believe the edited reviews on Bizrate or other sites where Brownells has edited reviews or paid for good ones. Both of my Brownells experiences were far from satisfying. In the latest case I needed an item shipped by 2-day air so as to avoid delivery while out of town the following week. The web site kept flipping the order back to 7-day default, no matter how many times I reset the choice to 2-day air. It finally displayed my choice correctly, along with the extra charge. I clicked on "Submit" and next thing that came up was a confirmation showing 7-day delivery again! I called and tried to get it changed, but the company was "unable" to upgrade the shipping. The item was shipped anyway, was delivered while I was out of town, and apparently stolen during that time. Now I am trying to process a chargeback on my credit card.

    Beware. The web site is unreliable and will CHANGE your order after you hit the "Submit" button.


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