BSTN Store

All reviews

BSTN Store

50% Would buy here again

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Spotlight: What are our customers saying?

W
Wes
Great communication and transaction. Super fast shipping!!!Read on
S
Shano
I was very excited when I placed my order with BSTN but that quickly became annoyance, then anger. After my placing my order, my shoes took a long time to ship. Customer service would take days, so...Read on
E
Eva Martinez
One month and still waiting, they don’t care and just ignore emails. Worst online shopping experience ever, avoid avoid avoidRead on
T
Tania Venney
BSTN DO NOT sell official Nike runners!!! The manufactures they use don't make them the size as per the official Nike size chart!!! THEY SELL FAKES!!!!!! I sent back a pair and they will not refund...Read on

All reviews (4)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    Jersey

    Great communication and transaction. Super fast shipping!!!


  • Ordering

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    Would buy here again
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    ADIDAS X PHARRELL WILLIAMS BOOST SLIDE

    I was very excited when I placed my order with BSTN but that quickly became annoyance, then anger. After my placing my order, my shoes took a long time to ship. Customer service would take days, sometimes more than a week to get back to me. Finally my order arrived in Toronto, only to be held by Fedex for a week. They couldn't tell me why and BSTN wasn't responding to my repeated questions as to what was going on. Finally they told me I had to pay duties, which were almost half the cost of my shoe purchase and which was not told to me at the time of purchase. In their words: "It's in the fine print of our FAQ section". Highly misleading to just not tell customers at the onset. Then I get my order only to find out they sent the wrong size. Their response when I told them (two weeks after I got the shoes): "We pack each item by hand so sometimes mistakes are made". No apology, no effort to fix the issue or to send me the right size. Naturally by then they were completely sold out and the only thing they said was return the item for a refund. Again, days, sometimes weeks between responses. They also wouldn't address the refund of the duties I paid ($60) even though they sent the wrong item. All in all, easily the worst customer service and experience I've had in a long time and I would urge anyone not to support this completely useless company because they clearly don't care about their customers.


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    Basketball shorts

    One month and still waiting, they don’t care and just ignore emails.
    Worst online shopping experience ever, avoid avoid avoid


  • Ordering

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    Nike Runners

    BSTN DO NOT sell official Nike runners!!! The manufactures they use don't make them the size as per the official Nike size chart!!! THEY SELL FAKES!!!!!! I sent back a pair and they will not refund my money!!! Don't buy from this fake store!


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