BSTN Store - Overall Rating based on 22 reviews
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Lacoste cardigan
I was just browsing the BSTN website and came across the Lacoste cardigan I love! It's usually sold out, so I couldn't believe my luck. The site was easy to use, and I quickly found the size and color I wanted. Checking out was a breeze, and I got a confirmation email right after ordering.
Shoes from halfway around the globe
I recently bought a pair of shoes from a store that's pretty far away and I have to say, I was really happy with how smooth everything went. The order and shipping were both super simple and the shoes showed up way faster than I thought they would, only took 3 days! The packaging was top-notch and the customer service from the store was top-notch. I can't wait to shop with them again in the future!
Sneakers
I've been a regular customer at this store for a while now, and I've had a bunch of dealings with their customer service team. The last time I got in touch with them, though, it wasn't the best experience. It took a whole week for them to get back to me about a package delay because they needed some customs info. That's just not cool, especially when they should know the drill by now. I do like what they have on their website, but it seems like there's always some kind of issue popping up. Whether it's about not being able to ship certain brands to the US or how slow their customer service is, it can be really annoying for customers like me who just want a smooth shopping trip.
Great shoes, quick shipping.
I just bought some shoes from the store and they arrived super quickly. They were brand new and in perfect condition. I had a really great experience with this company and I would definitely recommend them to anyone looking for high-quality products.
Unexpected duty taxes
I was really caught off guard by the extra duty taxes that I wasn't told about before I paid. Nobody mentioned those charges, so now the thing I bought ended up costing more than if I had just gotten it from a nearby mall. And on top of that, finding out the product was actually made in China was a letdown too. I was hoping for something more locally sourced.
Great experience, fast delivery, recommend, looking for more
I just bought something from this store and it was awesome. Their website had a lot of stuff to choose from and I found exactly what I needed. I was surprised at how quick the delivery was - I got my order in Croatia right on time. I would totally tell others to check out this store, and I'm already thinking about what else I might want to get from them.
Clothing purchase
I recently bought some clothes from this store and I was really happy with how good they were. At first, I was a little worried about the shipping because it was coming from Germany, but my order showed up pretty quickly and I was super happy with the shirt and vest I got. This online store has a lot of great clothes to choose from, so I'll definitely be shopping here again. I'd totally tell my friends to check it out too.
Fast shipping and accurate product
The ordering process was really easy and straightforward. I had no problems at all figuring out how to use the website and finding the exact product I wanted. Checking out was fast and smooth.
Varsity jacket purchase
I am so impressed with the varsity jacket I bought from this store. It is way better than I expected. After checking out jackets from other stores, I can definitely say this one is fantastic. The stitching is on point, the materials are really high quality, and the design is super stylish and trendy. I am beyond happy with my purchase.
First-time purchase, excellent condition
I'm a first-time customer from New Jersey and I gotta say, I was really impressed with how fast my order got to me, it only took 4-5 days. The packaging was solid and the shoes looked brand new. I'll definitely be coming back to this store for future purchases.
Sneakers purchase
I bought some sneakers from that store not too long ago, and let me tell you, dealing with their customer service was a nightmare. I had a problem with my delivery address, so I hit them up for some help. But all I got was a brief response in the fourth email chain, with no explanation as to why my package got sent back to them. It was really frustrating how they didn't keep me in the loop or give me any info. Just left me feeling let down and annoyed with the whole thing.
High import fee on order
I was pretty bummed when I found out that on top of my $200 order, I also had to pay a $93 import fee. I live in Canada and had no idea that the company was in Germany, so those extra costs caught me off guard and honestly, it was pretty annoying. Plus, the fact that all the prices were in CAD didn't clue me in on the potential import fees. Now, I'm not sure if I want to buy anything else from that store in the future.
Sneakers purchased
The delivery was so quick, and the customer service was top-notch! I got my order in just a week, and the staff was super helpful and nice. I was really impressed by how well they handled everything. Love my new shoes! ✨?
Awesome jacket, fits perfectly
I just got this really awesome jacket and it fits me perfectly. The quality is amazing, and I feel like a total boss when I wear it!
Authentic Jersey Purchase
As someone buying from this website for the first time, I was a little anxious about whether the jersey I ordered would be real or not. But I was really happy and content with what I got. The delivery was super quick, even quicker than I thought, which was awesome. The jersey is definitely the real deal, and I'm really pleased with my buy.
Cool shoes
These shoes are awesome and look really cool. I love wearing them to school and showing them off to my friends. I got them super fast in just a few days. They're great quality too, feel really sturdy and comfy on my feet. Finding cool shoes like these at this store is the best, definitely gonna shop here again!
Shoes and hoodie
Yeah, I got these really awesome shoes and a hoodie from this store online. But man, when they finally arrived, I was pretty disappointed. The shoes didn't look right on me and the hoodie wasn't as comfy as I was hoping for. I was really looking forward to getting them, too.
Shoes
I wasn't happy with my most recent purchase from this store. The shoes I got were in really bad shape when they arrived, the box was all messed up. And on top of that, when I tried to send them back, they wanted me to pay an extra 30€. It's been more than a month now and still no word or refund. Needless to say, this whole thing has really let me down and I won't be coming back to shop here again.
Online purchase disappointment
I got my order in good shape, but I was really let down by how they handled a big cashback referral from a third-party site. The retailer didn't give me credit for the referral like they should have, so I ended up with way less cashback than I should have gotten. When I contacted BSTN (UK) customer service about it, they flat out refused to fix the mistake, which just left me feeling really unhappy and not wanting to use any more third-party cashback sites down the line. It was just a really bad experience all around.
Sneaker purchase
I bought some sneakers from this store not too long ago, and I gotta say, I was pleasantly surprised. The checkout process was fast and simple, and my shoes got to me right on time. Couldn't complain about anything, and the customer service was top-notch.
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