Casa del libro Reviews

: 29
86% Would buy here again

Most relevant positive review

  2024-05-14
book order
I just ordered a book online, and I have to say, I was really impressed with the service from Cas...Read on
Koby Nolan

Most relevant negative review

  2024-05-15
Delivery issue
I was really frustrated with my recent order. I picked delivery to my place, but the package ende...Read on
hailey

Review with most votes

  2023-01-30
Positive Experience with Casa
I am a frequent customer of Casa del libro, an online bookstore based in Spain. I have been shopp...Read on
Scotty Carter

Reviews (29)

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    Delivery issue

    I was really frustrated with my recent order. I picked delivery to my place, but the package ended up at a parcel shop without me knowing. It took a bunch of calls before I could figure out what went wrong. They really dropped the ball on letting me know and it stressed me out for no reason.


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    book order

    I just ordered a book online, and I have to say, I was really impressed with the service from Casa del libro. The book itself was in great condition, and the packaging was really sturdy, so it arrived perfectly. Plus, it got here quicker than I thought it would! I'm super happy with how everything went and I'll definitely be shopping with them again.


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    Online book order

    I ordered a bunch of books online for World Book Day not too long ago. But man, when they finally showed up, they were a mess - all dirty and messed up with creases everywhere. So I called up customer service to see if I could swap them out for some fresh copies. But instead of really listening to me, they basically said the only thing they could do was give me my money back. Now it's almost June, and I still haven't gotten a new set of books or my refund. Ugh, what a headache!


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    Quick order, one item out of stock

    I was really impressed with how fast and efficient the service was. I placed my order but then found out that one item was out of stock. But they were quick to let me know about it and only charged me for the item they were able to send. Overall, the customer communication and service were great.


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    Fast delivery with communication

    I just bought something from this bookstore and I have to say, I was super impressed by how quickly they delivered it and how well the driver communicated with me. They even checked in beforehand to see if I had any special delivery requests and made sure to schedule a time that worked for me. Everything went really smoothly and I was really happy with how efficient the whole service was.


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    Book order

    As a customer at this bookstore, I just have to say I'm really bummed about my experience. I ordered a book and paid extra for next-day delivery, but here I am on day two and still no book. I feel like I got ripped off. When I tried to chat with customer service to figure out what's going on, they were super rude and unhelpful. It just made me even more frustrated with the whole situation.


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    Book purchase assistance

    I just went to the store and the employees there were so helpful! They went out of their way to help me find the book I was searching for. Their customer service was outstanding and I really appreciate how they made sure I got what I needed. I would totally recommend this store to anyone in need of friendly and helpful service.


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    Book for gifting

    I bought a book on April 19th to give as a gift on the 23rd but it didn't come on time due to being lost during delivery. Customer service sent another one, but when it arrived, it was damaged. I returned it on April 26th, yet I haven't received a refund despite complaining many times. This has been very frustrating and disappointing for me.


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    Schoolwork book purchase

    I was so happy when my daughter's schoolwork book arrived earlier than expected, three whole days before the original delivery date! It's super important for her school stuff and she was excited to use it with her friends in class. The early delivery made everything way easier and less stressful for us.


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    Book purchase

    I really enjoyed shopping at that store! Ordering was a breeze and my package arrived super quickly, all the way to Mexico! Thanks a lot!


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    Fiction book purchase

    The folks at this bookstore really went out of their way to help me when I was there. They were super nice, helpful, and really knew their stuff about the books they had. One of them even noticed something small about the book I was checking out and swapped it for one that was more up my alley. Their focus on customer service really stood out and made my time there special. I definitely suggest this bookstore to anyone looking for great service and lots of book choices.


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    Recent book purchase

    I was really impressed with the service I got from the bookstore. Ordering was easy and quick. The books came nicely displayed and packed securely, so they were in great shape when they arrived. I could tell they took care in packaging everything just right. I haven't had a chance to read the books yet, but I'm sure they'll be as good as the service I received.


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    Fast delivery of books

    I gotta say, I was super impressed by how fast my books got here. I ordered them and the very next day they showed up at my door, all ready for me to dig into. It's not often I see that kind of speed with other companies, so props to Casa del libro for nailing it. Having reliable quick delivery like this is a total game-changer for me and my family, especially when we're excited to start a new book.


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    A book

    I really enjoyed the service I received from Mike, a staff member. He was incredibly friendly and helpful throughout my visit. It was such a great experience to encounter someone like him at the store.


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    Book purchase, variety of themes, appropriate for everyone

    I just bought a book at your store and I gotta say, I had a really great time. I found the exact book I was after, but what really got me was the diverse range of themes and topics you have on offer. It's like there's something for everyone! The store layout was super inviting and easy to get around, which made my shopping trip a breeze. Thanks for the awesome experience!


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    International book delivery

    I had a great experience ordering a book for delivery internationally. The process was super smooth and easy. It was simple to check out, and they made it clear what shipping options were available. Sending the book to the USA was a breeze, which I really liked. The book showed up in great condition, and it even came earlier than I expected. Overall, I'm really happy with how everything turned out as a customer.


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    Quick delivery of order

    I love shopping at this bookstore because I always find what I need and the delivery is super fast, even though I don't live in the city. My order arrived in just 18 hours, which is pretty awesome.


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    Book purchase

    I just bought something from their website and I've gotta say, I was really impressed with how fast and efficient their service was. Ordering was super easy and the delivery was quick and hassle-free. My book arrived in perfect condition and right on time. Everything went really smoothly and I'm one happy customer.


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    Books bought

    I visited Casa del libro and managed to find the books I needed to complete my collection. I was thrilled to finally have them in my hands! The store had a wonderful variety and it was easy to discover exactly what I was searching for.


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    Books purchase

    I was really impressed with the service I got from Casa del libro. From the time I placed my first order, the follow-up was exceptional. The customer service reps knew their stuff and were really helpful, always answering my questions right away. The delivery service was super fast, and I got my books even sooner than I thought. All in all, I was so happy with my experience and will definitely use their service again in the future.


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