CigaBuy - Overall Rating based on 21 reviews

71% Would buy here again

Featured Reviews

Most relevant positive review

  2024-04-13
E-cigarettes and accessories

The prices on this website were awesome, delivery was super quick, and the quality of the items I received was really good. Honestly, I haven't been let down by anything I&... Read onBy: D. Ziemann

Most relevant negative review

  2024-03-30
Defect item replacement

I've gotta say, the customer service at this online store is seriously lacking. I got a faulty item not too long ago and when I asked for a replacement, they just straight ... Read onBy: Champlin

Review with most votes

  2019-11-28
My all time favorite

I started my first experience in electronic smoking with Cigabuy, and i am still buying everything from here. they are the best tilll no w Read onBy: Luis Foster

Reviews (21)

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    Minimal shipping fees

    I just bought something online from this store with low shipping fees. But I keep running into shipping problems even though I paid extra for fast shipping. It seems like they don't stick to the shipping speed you pick and just send your stuff whenever they feel like it. It's been really annoying for me as a customer.


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    Defective product

    I got this RDA that came messed up, there's a bend in the postdeck that's making a space between the glass and the postdeck part, so it's not working at all. I reached out to customer support, they told me to send a video showing the issue, which I did. But now it's been 4 weeks and I haven't heard anything back or gotten it fixed. I'm not gonna order from them again, whether it's CigaBuy or CigaBest.


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    E-cigarettes and accessories

    The prices on this website were awesome, delivery was super quick, and the quality of the items I received was really good. Honestly, I haven't been let down by anything I've bought here.


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    Defect item replacement

    I've gotta say, the customer service at this online store is seriously lacking. I got a faulty item not too long ago and when I asked for a replacement, they just straight up said no. It's pretty frustrating when a company won't back up the quality of their products and kind of leaves you hanging. I'd definitely recommend skipping this place when you're shopping - it's just not worth the hassle or the cash.


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    Delayed Delivery and poor customer service

    I've been really let down by this company. I ordered something and paid for it to be delivered, but it's been two weeks and my order still hasn't been shipped. I tried reaching out to customer support for help, but they totally ignored me. I couldn't get ahold of anyone to assist me, so now I'm feeling super frustrated with no solution in sight for my problem.


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    Vaping equipment

    Cigabuy is awesome for vaping gear. They've got a great selection and their newsletter is full of deals on top-of-the-line devices for super cheap. If you're really into vaping, this is the spot to check out.


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    Mod starter kit with 2 tanks and accessories

    I just got myself a mod starter kit with 2 tanks and some extra stuff from this website. There was a little hiccup because one of the pre-order items I was waiting for didn't come with my order, even though I made sure to select the option to hold my shipment until it was all in stock. When I ordered, they said the pre-order item would be ready in 14 days, but it actually took 3 whole months to get everything. I chose airmail for shipping, so I expected some delay, but waiting that long was pretty annoying.

    Even though things were slow, I don't think it was a scam, just seemed a little unorganized. The customer service helped me out and fixed the issue with my missing item, so that was a plus.


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    Mod, RTA, cotton, and tool kit

    We finally got the package, but only the mod came in.


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    Electronic cigarette products

    I've been buying my electronic cigarette stuff from this site for a minute, and I gotta say, their service is top-notch. The shipping is always right on time, and whenever I needed to cancel an order, they processed my refund super quick. The prices are good, and I like that everything I've gotten from them is the real deal. I've been burned before by other Chinese sites selling knockoffs, but Cigabuy always comes through with the genuine stuff. I'd definitely suggest this site to anyone in the market for real electronic cigarette products.


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    Vape stuff

    I just started ordering from this site and let me tell you, it's pretty awesome! They have all the vape stuff I need and it's all legit. Shipping is quick and I've never had any issues with my orders. Keep up the good work!


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    Electronic cigarettes

    I had a really good experience with that online shop. They had a ton of electronic cigarettes to choose from and the website was easy to use. Ordering was a breeze and my package came quickly. The prices were pretty good compared to other places online. I'd definitely suggest checking them out for electronic cigarettes.


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    Vape gear purchase

    I've been getting vape stuff from this online store for a few months and man, it's great! They've got some killer prices and the EU express zone has tons of awesome mods and tanks to choose from. And they're always throwing special deals on tanks and mods plus they have this cool point system. It's like a vaper's dream! Overall, it's a top-notch online shop. The EU express packages usually show up in about 5 to 7 days. What more could you ask for? I definitely recommend it!


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    Wide selection, good prices, sales, customer service, quick resolution

    I really love all the different products that CigaBuy has to offer, and the fact that they always have such good prices, sales, and discounts available. Their customer service is great too, they always fix any little problems super fast. I've been shopping with them for years and I've never been disappointed.


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    Electronic products

    I had such a terrible experience with this website. I placed an order for six items, but they only sent me three. And on top of that, two of the items I did receive were not even the ones I ordered! I reached out to them multiple times, but they completely ignored me. It feels like they are just out there trying to rip people off. I definitely won't be shopping with them again, so be cautious!


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    EU warehouse order

    I gotta say, I had a really good time shopping at this online store that's got a warehouse in the EU. Being in the EU myself, I love how quick the shipping is - usually getting my stuff in 3-7 days. The website is top-notch, with quality products, and the customer service is friendly and super quick at fixing any order problems. I'd definitely suggest checking out this online shop to anyone.


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    E-cigarette accessories purchase

    Cigabuy.com is seriously the best spot for all my e-cigarette accessory needs. The prices are unbeatable, customer support is amazing, and every part of my experience was perfect. If I had any problems with an order, their customer support team was on it right away to fix it and make sure I was happy. I can't suggest this shop enough to everyone I know. Thanks, Cigabuy.com!


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    E-cig purchase

    OMG you guys, I just had the worst experience buying e-cigs online. I ordered three times and spent over $150, only to have one of the items arrive broken. I had to send pics and videos to prove it, but they didn't want to own up to it. Instead, they offered me some worthless points as compensation. Then, the second order came and you won't believe it - another broken e-cig! I feel totally ripped off. Do yourself a favor and avoid this store, seriously. Their customer service is terrible, they don't care about their customers at all. And to top it off, the after-sales team couldn't even speak proper English. So frustrating!


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    First-time purchase, Pulse AIO kit

    The first time I ordered from this company, it was a good experience. Even though it was during Christmas, my package arrived from China in just 8 days. I got the Pulse AIO kit for a great price of £42, and I couldn't find it cheaper anywhere else. The only bummer was that they didn't have the AIO accessories, or else I would've ordered more right away.


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    E-Cigarette Starter Kit

    I just bought an e-cigarette starter kit from an online shop. Ordering it was easy peasy, and I got an email right away confirming my purchase. But then, when I tried to log into my account to check on my order, I hit a snag. Even after trying to reset my password, I still couldn't get in. It was super annoying because I really wanted to keep tabs on when my package would arrive. If anybody has been in the same boat or knows how to fix this, I'd love to hear your advice. Thanks so much.


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    Lots of stuff

    I've ordered from there so many times and I've never had any issues - they are amazing! It usually takes about a week for my deliveries to arrive, but I don't mind. The prices are great, so I can't really complain. It's definitely my go-to place for online shopping!