Coolmuster - Overall Rating based on 20 reviews
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Overcharged Annual Fee
I want to give a shoutout to the customer service rep who helped me out - you did great! Unfortunately, the overall experience with this company wasn't so great due to a below-average product quality. I thought I had canceled my subscription way back in 2022, only to find out this year that they still charged me. Their website is kind of confusing on purpose, which doesn't help folks who aren't super tech-savvy like me when trying to cancel. Seems like they hope people forget about their subscriptions so they can keep making money off autopay. Finally got it sorted out after some back and forth, and they said they'll refund me. We'll see if that actually happens though.
Quick Setup, Disappointing Transfer
The setup took longer than I thought, and they didn't tell me the price ahead of time. I was bummed that only a small amount of my stuff got moved to my new phone. Doing it myself would've been quicker. I canceled my subscription immediately and now I'm out $26.
iOSAssistant for Windows app purchase
I bought the iOSAssistant for Windows app because I wanted to transfer my bookmarks from Microsoft Edge to my iPad Mini. But I ran into a problem and contacted customer service for help. Annie got back to me quickly and told me that the app couldn't do what I wanted. Even though it was disappointing, Annie was really helpful and got the refund started right away. The money was back in my credit card account before I knew it. I have to say, dealing with the customer service team was smooth and nice.
Easy data transfer
Coolmuster seriously saved the day for me when I needed to transfer all my stuff from my old phone to my new one. These days, it's kind of annoying how hard it is to do that. But this program came through and saved everything for me - text messages included! Sometimes you might not think text content is a big deal, but there are definitely times when those messages are super important to have saved. Whether it's for legal stuff or just sentimental reasons, I'm really happy Coolmuster has a solution for this.
Samsung Galaxy A01 support
I got some awesome help from the customer service folks over at Coolmuster when I was trying to connect my Samsung Galaxy A01 to their software. The Coolmuster Android Assistant is super handy for backing up and moving data between phones. I definitely suggest this product to anyone who needs a simple and effective way to handle their phone data.
Backup and Review of phone content
I just got this product to help me back up and check out all the stuff on my phone, and I gotta say, it's actually really easy to use and navigate. Dealing with photos and other files is super simple, especially since I don't have a lot of space left on my phone. I haven't tried the restore feature yet since I haven't gotten a new phone, but based on how things have been going, I'm pretty sure it's gonna work out just fine.
Useful Android assistant tool
This Android assistant tool is seriously a game-changer when it comes to handling all my phone data. It makes it so easy for me to back up and sort through my files, plus being able to shoot off text messages from my computer is a total game-changer. But I gotta admit, there are some pretty strict rules in place, like breaking up my texts if I get a little too wordy. Still, I definitely think this tool is essential for anyone who wants to keep their Android device organized and under control.
Software functionality rating
I just bought this software from a company and it's really great in terms of what it can do. However, there's this annoying problem with the registration process that's been getting in my way. It's such a hassle to have to keep registering every time I open it on my computer. And to make things worse, the registration license stopped working after an update. I'm hoping they fix this issue in the next updates.
Easy data transfer
I just used this app to move some stuff from my Samsung to my Huawei phone. It was pretty easy and I got everything transferred over without any problems. But I was kind of shocked to see that the free version only lets you copy 10 things like contacts and texts. I didn't realize this until I was already copying stuff, which was a bummer. Even with that downside, I ended up buying the lifetime license because I figured it was a better deal in the long haul, even if I only use it once in a while.
Texts and WhatsApp saving
I had to save all my texts and WhatsApp messages to my computer so I could keep a record of Covid-19 history and hold onto all the convos with my family and friends. Coolmuster really came through for me. Not only did it help me do all that, but it also freed up some memory on my phone, making it run smoother and faster.
PDF Password Remover for Mac
I just got the PDF Password Remover for Mac and let me tell you, it's been a total game changer. Dealing with password-protected PDFs used to be a headache for me, but now this app makes it a breeze to quickly and effectively remove the passwords. With just the password in hand, I can sail through the process with ease. It's really made things a lot simpler for me.
Recent software purchase
I bought some software recently that really let me down. It's supposed to save text messages, but it only works for some types, which is really annoying. It can't handle picture messages or long texts, so I end up losing important stuff. On top of that, it's been a pain trying to export JPG files, and the program itself is not easy to use at all. It's like they haven't updated it in ages, and it doesn't even have basic features like using the mouse wheel or having the right menus. Plus, that fake window shadow effect is just the icing on the cake of this disappointing experience.
Software purchase for file transfer
I just bought this file transfer software and I gotta say, their service was seriously impressive. Ordering was a breeze, thanks to the user-friendly website. The customer support team was top-notch, they answered all my questions in simple and genuine terms. I liked that they kept it straightforward without all the unnecessary jargon. And when I finally used the software, it worked flawlessly, just like they said it would. Overall, I'm super happy with how everything turned out.
Android Assistant software
I got this Android Assistant software, but when I tried to use it, my phone wasn't being recognized. So I reached out to customer service, and they got back to me right away with instructions on how to fix the issue. It worked like a charm, and now the program is running smoothly. I'd definitely recommend this software and their support team.
File transfer tool disappointment
I was really let down by this file transfer tool. I thought I'd be able to easily move files from my computer to my Apple tablet, but that wasn't the case at all. It only let me transfer from the tablet to the computer, which didn't help me at all. On top of that, not being able to get a refund was really annoying. I ended up with a product that didn't do what I needed it to do. It was a total waste of both time and money.
Copying info from old phone to new phone
Yeah, so I found this app that's supposed to transfer all my stuff from my old phone to the new one. It's doing its job fine and transferring everything I want, but man, it's expensive and taking forever to complete. I'm spending more time waiting for it to do its thing than I did waiting for Windows to finish installing, and let me tell you, that's saying something!
Product renewal
I had to renew my product, but I accidentally chose the yearly charge option. When I realized my mistake, I contacted customer service to see if they could help me cancel it. Annie was really helpful and quickly took care of cancelling my order. It was great to speak with someone who knew what they were doing. Thank you, Annie!
Downloaded, tried on Motorola E5 Plus A8.0.0.
I spent a good hour trying to figure it out. I had some trouble with my computer picking up my phone at first, but I finally got it to work. It quickly recognized my phone was connected through USB and WiFi, which was nice. Unfortunately, I couldn't test out the editing or deletion functions since I only have the trial version. I also noticed there's no preview for images or music, which is a bummer. And I really don't like having to turn on USB Debugging on my phone.
Software troubleshooting assistance
I had some trouble with the software I bought, so I called customer service for help. I was really impressed by how dedicated and patient the support team was. They answered my emails quickly and helped me fix the issue right away. I've never had such great customer service before. I was really impressed with how they helped me out.
Coolmuster android app & assistant
Thanks, Annie for Coolmuster's support. I was having trouble connecting and copying info to my new 5G android phone from my old 3G phone, Annie provided excellent support. I was able to copy everything, including text messages, call logs, and apps. I'm a very happy customer. Also, she guided me on how I can connect my new 5G android phone to the Coolmuster Android Assistant, which is extremely useful for backing up my phone to a PC. One downside though, it took longer than expected to copy all the data. Not for use when in a hurry. Also, ensure devices are fully charged. Other than that, I appreciate it.
Review with most votes
Coolmuster android app & a
Thanks, Annie for Coolmuster's support. I was having trouble connecting and copying info to my new 5G android phone from my old 3G phone, Annie provided excellent support. I was... Read onBy: S. Pieternella