DKNY5 reviews
This score is based on 5 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Not coming back, but oddly relieved
I won’t order from them again, though I’m oddly glad I filmed everything. I ordered last week (first time customer), opened the box the day it arrived — it felt feather-light, like someone mailed an empty pillow — and right away I knew something was off. I recorded me opening the sealed box just to be safe, because gut told me the four identical items I paid for weren’t there. First call to customer service was weird: they said there was nowhere to send video proof and couldn’t even confirm the call. Second person was actually kind and listened, so credit where it’s due. They told me management needed 3–5 business days to look into the missing pieces, which would’ve been okay if it wasn’t Sunday and if someone had communicated back. No refund, no call, no update, nada. Eventually they did give an email to send the video to, but that only came after a lot of runaround. I spent way too much time on hold, pushing through, following up — you shouldn’t have to file a credit card dispute to get your money back, but I did, and thank goodness for that. So I’m grateful the dispute process exists and a tiny bit relieved I had the video; I’m confident I’ll get my funds returned eventually, but it’s been a headache. If you value clear communication or quick fixes, this isn’t the experience. If you get a helpful rep, shout them out, but the system around them needs work. In short: bad process, one decent agent, video saved me, and lesson learned — check reviews before you click buy.
A lot of red flags
I placed an order and it all started oddly — no immediate confirmation, then later an email with an attachment and a note saying their payment processor was "down." The message suggested switching to a “secure” payment route (seemed like PayPal) and threw in a 15% discount. It felt off, like it didn't come from the official company account. I used the chat to flag it and was told the order was fine and to forward that weird email to customer service for an investigation. Fine, I thought, but the sender’s address wasn't from their domain, and I even got a voicemail that repeated the same strange email content. That made me nervous, so I called customer service to follow up. This is where things got worse — the rep sounded indifferent, like he didn’t really want to be there. I called back the next day and, oddly, the same person picked up and was even less engaged. I tried to explain that someone might have intercepted my order and had my personal info — a serious privacy concern — and he didn't offer much reassurance. Right after that call I got another 15% discount email. Hard to ignore the pattern. I’ve emailed three times asking for the status of the “investigation” and heard nothing back. I thought about writing a physical letter, but their HQ address in New York isn't clear on the site, so I worry a mailed complaint might just disappear. I’ve had better follow-up from smaller online shops in the past, which makes this feel stranger — with others, at least you get a human who cares. I'm not ready to drop it; there have to be others in the same boat. Overall, delivery details and customer service left me uneasy. I wanted a simple, safe purchase and got uncertainty instead.
Packaging told the story
I’ve liked DKNY since my teens (my sister used to buy it and point out good pieces), and I only started ordering online recently after seeing a friend post about a sale. The first online buy was fine: confirmation email, tracking, then a well-packaged shipment that actually arrived a little early. So I wasn’t worried at first about the second order. But that bag told me something was off before I even opened it. No receipt, no return form, nothing. Just a hanger-wrapped skirt in a thin dry-cleaner type plastic sleeve. The skirt looked similar to what I’d ordered but it wasn’t the same — different color tone, it had a slit where the listing showed none, and worst of all it was a size large when I’d ordered a medium. I double-checked the product photos and my order email. Yep, incorrect item. No shipping confirmation ever arrived for this second order, which is odd. I checked tracking anyway and noticed the first package had hopped through multiple states before arriving (more than I’d seen on any other online order I make), and the second order apparently didn’t follow a clean path either. There was also a holiday in between, so it’s possible that slowed things, but still — the lack of a packing slip and the wrong size are basic mistakes. On the plus side, the material and stitching on the wrong skirt looked fine; it wasn’t a knockoff or trashed — so in that sense the product quality can still be okay. But having to return an item, with no clear paperwork, and waiting on the other half of my order (a top) that’s still MIA — that’s inconvenient. I’ll go through the return process, but I’m already less inclined to order directly from their site. If they cleaned up fulfillment and provided proper packaging and tracking updates, I’d be back, because the clothes themselves can be good. For now I’m left with a decent but wrong skirt, an absent top, and a feeling that the online experience slipped compared to how it used to be.
That split-second I stopped fuming and actually smiled
"Please wait for an email." Fine, I waited. I was annoyed, skeptical, and honestly braced to write a harsh review. Been burned like this before by other brands that promise the moon and then act like they did you a favor for answering an email, so I was not in a forgiving mood. Then things shifted, slowly. A supervisor finally took the line — she listened instead of repeating lines, and that’s when the tone changed. It wasn’t instant magic, but it was clear someone decided to actually look into why my expedited shipping didn’t happen. They didn't make excuses about the calendar or shrug off responsibility; they admitted the mistake, offered to refund the expedited fee right away, and arranged a replacement shipment so the gift would still arrive sooner than a standard reorder. I’ll admit I was surprised — pleasantly surprised — when the refund posted the same day and then the new tracking updated within hours. That moment, when the refund appeared and the courier status finally moved, is when I stopped being defensive and started feeling like, okay, they fixed it. Not perfect, not like nothing went wrong, but fixed in a way that felt genuine. The person I spoke with wasn’t robotic or condescending; they sounded like someone who'd actually done this before and wanted to make it right. Small things matter — the immediate refund, the clear follow-up email, and the faster shipment — and that's what turned my skepticism into a real, practical kind of satisfaction. If you’ve had bad experiences elsewhere, you’ll understand why I started off harsh; but credit where it’s due, they recovered this time. Would I order again? Maybe, but I’d probably call ahead next time or give a little extra buffer. Still, I appreciate that they didn’t just shrug at the end. It’s not a glowing love letter, but I left the whole thing feeling like the company finally acted like a company that values customers — at least in this case.
I am slaying here baby!
In my lifetime, i never thought i would ever pull of red color. It was so shocking when i had this get together and i got the color code. Red was never my color. But because of this i had to wear it. So DKNY was my second choice ,and i found this double-breasted blazer which is so good on the model and i wanted to try. So when it good delivered, i was shocked by the color . The red looks so sophisticated yet sexy that i thought where the hell i even get this kind of shades in red! so i wear it and oh boy, its good , its really really good
Even people told me i am slaying in red and i never had so much fun in this. I loved the shade and the blazer is super good
About DKNY
DKNY (Donna Karan New York) is a fashion brand founded in 1984 by American designer Donna Karan. It originated in New York City with the intent to deliver a modern, urban-inspired collection of fashion for men and women. The brand specializes in ready-to-wear clothing, accessories, and shoes, focusing on the cosmopolitan, fashion-forward individual. DKNY is known for blending luxury with comfort, emphasizing a chic, versatile aesthetic that reflects the energy and spirit of New York City. Over the years, it has grown to become a globally recognized brand, embodying sophisticated, contemporary fashion.
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Last update: March 2026
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