Desigual - Overall Rating based on 26 reviews
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Online order delay
I made an online order a couple of weeks ago and it's still not here. I've tried contacting customer service a few times, but all they do is apologize without actually fixing the problem. I'm really upset about the lack of updates and communication about my order. As someone who shops here often, I feel let down and unimportant. It's stressing me out, especially because I have a trip coming up and I'm worried about not getting my delivery on time.
Colorful sweater
I bought a really cute sweater from this store not too long ago, and let me tell you, the shipping times are just terrible. I ordered it a week ago and it's still not on its way. It's really annoying to see them promise 5-7 day delivery and not even come close to getting it to me on time.
my clothes order
I ordered some really nice clothes online, but they never showed up, and I didn't even get a refund. I kept getting emails telling me to be patient, but it's been two months and still nothing. It feels like they just took my money and disappeared. Definitely not cool.
Missing package
I'm really upset about the terrible communication and lack of help with my missing package. I've tried contacting them a bunch of times, but still haven't gotten any answers about why my order never made it to Denmark. It's just not right - they don't seem to care about their customers at all.
Online purchase and return
I just bought something online and wanted to return it. But man, let me tell you, the whole process was so frustrating. The website basically tricked me into choosing 'drop off' for the return when what I really needed was a home pick-up. After reaching out for help, I waited four whole days just to be told I had to set up a UPS collection for my package. And to top it all off, UPS asked me for a tracking number that was nowhere to be found. So now I'm stuck with this package all packed up and no clue how to send it back. This whole thing has been a letdown, and I'm definitely rethinking shopping here in the future.
Occasion dress
I recently bought a dress from this brand and it was a total disaster. I ordered it at the start of May for a special occasion, but it's almost June now and I still haven't received it. The customer service has been terrible, with unhelpful agents giving me wrong info about when it will arrive. It seems like they're totally clueless and don't know how to deal with this. The lack of communication between the brand and the delivery company is just awful. I wouldn't recommend buying from them if you have an important event soon.
Two dresses purchased
I got two dresses from this store 'cause I was unsure about the size. The person I talked to on the phone said I could return one for free if it doesn't fit. But now I can't seem to get a return label and nobody is picking up my calls or texts. It's turning into a total mess!
Fast delivery, accurate order
I ordered these from overseas and I gotta say, I was pretty happy with how fast they showed up and how well they fit. I was a little worried at first because of some bad reviews, but it all worked out fine. The folks on customer service were quick to get back to me and my order got here in less than a week. Can't complain at all!
Attempting to return an item
I'm having trouble returning an item I bought from your store. The website said to use the return label in the package, but there wasn't one in my order. I've been waiting for customer service to help me, but haven't heard back. I even checked my junk folder for emails from you, but didn't find anything. It's been tough trying to return the item, and I'm frustrated with the lack of communication and help from your company.
Colorful and unique clothing items and handbags
I just bought some really cool and one-of-a-kind clothes and bags from this store and let me tell you, I am seriously impressed. The designs are super creative and original, way better than anything else out there, especially for the price. The stores are so nicely done too, they really make shopping there fun and immersive. I love the creative ideas behind the clothes, but I do wish they had more colorful and bold options for guys. And don't even get me started on the handbags, they are gorgeous and add such a nice pop of color and style to any outfit.
Coat, sweaters, and bags
I've been a loyal customer for a long time, but lately, I've been a little disappointed with the new collections. The fashion just doesn't seem as exciting or edgy as it used to be. I really miss the bold and vibrant designs that first caught my eye. It's time to bring back that unique and daring style that made me love the brand in the first place. I hope you'll listen to your customers and bring back that excitement and flair we're all missing. You have the potential to be a trendsetter in bold fashion choices, so don't be afraid to take some risks and really stand out.
Shirt dress purchase
I recently bought a shirt dress from this company, and I have to say, it was a total disaster. They sent me the wrong item, and their customer service was terrible. When I contacted them about the mistake, they seemed more worried about getting their stuff back than fixing the situation by sending me the right item. It's been more than a month since I sent back the items, and I still haven't gotten my money back. Their lack of concern and slow response to their customers is really disappointing. I recommend that everyone avoid this company unless you want to end up feeling let down and annoyed.
Trendy clothing, great rewards system
You know what? I gotta admit, I'm pretty shocked by all the hate this store is getting. Every time I've shopped here, it's been nothing but awesome. Their clothes are so stylish and different, I always get compliments when I wear them. Yeah, maybe the shipping takes a little longer, but good things come to those who wait, right? Plus, I can track my order, so it's no sweat off my back.
Clothes aging quickly
I really like the clothes, they're so cool and different. But I've noticed that after wearing them for a bit, the pants and leggings wear out super fast. They end up all fuzzy and thin in no time. And some of the dresses even start to fade in the wash. I try to be gentle with them, using the delicate cycle, but they just don't seem to hold up very well.
Recent clothing purchase
I bought some new clothes from your store recently, but my order still hasn't shown up. I'm pretty bummed about it because I haven't gotten any updates on where my package is. It's been a few days already, and I was really hoping for a quicker delivery, especially with my upcoming holiday coming up. Other online shops like Amazon usually keep me in the loop more on my order. I think good communication is super important when it comes to customer service, and I think there's definitely some room for improvement on your end.
Missing Parcel
I ordered something and paid for it, but I've been let down twice now by this company. According to the tracking info, my packages were delivered, but I never got them. It really feels like a scam, and I feel like I got ripped off. I expect to get what I paid for as a customer, and not getting my stuff two times is just not right. I won't be buying anything from this company again.
Cute dress
I recently bought this really cute dress that I was super excited to wear to my friend's party. But you'll never guess what happened! It took forever for the dress to arrive, seriously, almost two weeks. The courier didn't even give me a heads up until now. That was not cool at all, I was totally bummed out.
3 items from an online outlet store
I bought 3 things from an online store I found on social media a while back, but my stuff still hasn't shown up after six weeks. The tracking info says it was delivered, but I never got anything or heard from the company about delivery. What's weird is that the order seems to be from China instead of Spain like I thought. I tried to reach out to the company for some answers, but they're not responding. Now I'm thinking it might be a scam, so I'm working on getting a refund through my bank.
Order never received, poor customer service, no refund
I recently bought something from this company, but I never got my order. I tried contacting customer service by email, but they didn't respond and didn't fix the problem. Dealing with this company has been really frustrating because they make customers wait forever while they figure out what's going on with the delivery.
Delayed order
I'm really upset with the service I got from this company. I ordered two things weeks ago and they still haven't arrived. They sent me an email saying they shipped my order, but it's not here yet. This is totally unacceptable. Customers should get what they paid for on time. I'm really unhappy with how this all turned out.
Review with most votes
Awesome design wears
I totally recommend everyone, people who are passionate about their clothing style, especially something color-oriented. Once in a while, I keep buying a dress whether it is j... Read onBy: Samantha Waller