Ejuice Connect

Reviews, complaints and customer experiences (28)

I've gotten several orders from this site. They made a mistake once, and did not hesitate to fix it, at all. (They sent me the missing items). The second order, I bought disposable e-cigs which were cheaply made, and they refunded me 75% of the cost. The customer service was a bit hard to get a hold of, but they definitely do try to help and with a great attitude. This is a Great place to buy, and again, if the customer service does not pick up, try again during business hours at another day. Also, I cant seem to create an online account there, whoever made their online account system did not do a good job.

jus5 place a order on sept 9 th try to track it and the tracking number was used for july29th how does this happen and today the 11 and ejuice connection manger said their working on it but its doesnt make zense how this happens and stil isnt working that i cant keep a track on my stuff we did pay a alot for shipping so i hope i do get this and this isnt a scam

So excited when a friends told me about this site. Was almost to good to be true. So I looked it up and couldn’t believe the amazing selection of vape juices and brands of juices they offer. Also I loved how easy it was to find the replacement pieces I needed for my vape. Shipping was fast. Definitely recommend!

Ejuice connect has been " go to" web site since I started vaping 4 years ago. You can beat the prices and I've never had a problem with the shipping. The only thing that bothers me is they are often out of my favorite juice but they do have a wide variety of others to choose from

Placed order on 8/29/2021. I've never received an order confirmation email, or tracking number. On 8/31/2021 Their site went down and hasn't came back up, so there is no way to contact them about my order.

No problems!

this place is awesome, they have the best prices around the internet. shipping prices are not even that bad considering i have received all of my orders in a very timely matter, sometimes sooner than expected. i am very happy with my experience with this place

I've been ordering from them for a pretty long time and never had any problems at all. Once I was sent the wrong coils but they shipped the correct ones right away with out question and they are very honest and reliable.

I’ve probably ordered a couple dozen times from this company and it is always a great experience. Prices keep getting better, quality of what they carry is top notch. If they carry it, it’s gonna be a good juice.

This is second time purchased from EJUICECONNECT. Very pleased with the company. Great price & affordable. Fast shipment. No problem with transactions. Will do business again. Recommend.

Bunch of incompetent morons. Won't ship to "PO boxes anymore" because of a "new carrier" but they still use USPS priority mail. USPS doesn't deliver to my house and only my PO Box at the post office since I live remotely... Now the post office returned the box to sender since E JUICE CONNECT didn't put my box number on the shipping address. I always have problems with their customer service too, they are so rude and the first time they cancelled my order blindly because of this PO box situation. Also they started offering "free shipping" on orders 99+, just to take it away instantly because of their greed. Lost a customer for life. Horrible.

Ordered 4 bottles of juice on 7/31/21. 8/6/21 no confirmation of purchase or shipping at this point. I was drawn to their site do to pricing. It seemed way cheap. I suppose the reason it was cheap is because I haven't received any sort of correspondance since paying them! Service is horrible and I would say the delivery is horrible. I don't expect to receive what I paid for. Scammers

Online ordering was super easy and user friendly. My orders came in fast and safely wrapped.

Definitely my go to for E-liquids.

The best prices anywhere and fast shipping!

I ordered from ejuice connect on Dec. 14th 2020
Received order confo and shipping emails on Dec. 15th
Tracking number says that it was pre transit meaning the order never got mailed! This is Jan.4th 2021
Contacted them multiple times via email and got no response! I tried the phone number but it was never answered.
I go to my account with them and look up my orders and THAT order wasn't even in my account anymore!
So now I have to go through my credit card to see if the money was credited or if I have to dispute it!
WORST CUSTOMER SERVICE AND INCONSIDERATE COMPANY EVER!

Great service and always easy to reach

I'm pretty positive this site sent me fake puff bars. Im also positive, after doing some research, that this site makes FAKE positive reviews. Any real review will tell you this is not a place you should order from. I can attest to this.

This thing won’t let me give them less than 2 stars, which is shady because their service doesn’t even deserve that. I put in an order for mint juice, paid their ridiculous $10 shipping for juice.. which took longer than it was supposed to but I was just happy they had the brand I had been looking for so I was fine with that.. until I opened my package and they sent me blue raspberry whatever - not even close to mint. So I was pretty upset because the invoice that said mint was clearly inside the package with this wrong juices (I ordered more than 1 of the exact same juice), I just emailed them to say “hey, you sent me the wrong juices, can you send the ones I ordered, you can have these back, I haven’t opened them & I don’t like blue raspberry.” They emailed back & asked for a picture with the invoice and the wrong product (which I was fine with, but there was no apology), and then when I sent the image the response was just “thanks.” So I had to email back and ask “so....are you going to send the product I did order? You can have these back, I don’t want them.” And they just responded “sorry, we’ll have to just refund, we aren’t sending out more juice.” And when I asked “okay, well am I getting a full refund including the shipping?” & they magically stopped answering when they had no issue responding before (and yes, it’s still during business hours, they were quick to respond until I asked about my refund). So, their customer service is horrible, they don’t correct their mistakes, and I was able to find the exact same product, with the quantity I wanted, for cheaper actually at another online shop. And they shipped the same day I ordered (thanks ejuice store!) So I don’t recommend them & I won’t be ordering from them again. I honestly wouldn’t have even been so bothered by the mistake had they just corrected it and been nicer to me..considering I didn’t do anything wrong, they did.. It was kind of shocking to have someone be so rude in customer service over me just asking if they could please send what I actually ordered.

Once again, ejuiceconnect delivered my exceptionally priced order within a few days.
Thanks for saving me money & for exceptional work.