Ellis Brigham1 reviews

A simple return turned into a hassle October 5, 2026

I wouldn’t rush back to this store, mostly because the return process became a much bigger headache than it needed to be. I bought something with cash for an upcoming hiking trip, but my plans changed after my back started acting up. The item was unused, unworn, and returned within the 21-day window I’d been told about. What caught me off guard was finding out that I couldn’t get my cash back right away. Instead, I was told I’d need to wait for a check, and then possibly wait again for it to clear. That really should have been explained when I paid. The manager I dealt with seemed defensive and not interested in finding a reasonable solution, which made an already frustrating situation worse. Thankfully, someone from the head office customer service team was genuinely helpful, listened properly, and got things resolved. That unexpected help saved the experience a little, but the Bristol store itself left a bad impression.