Sunny Sports - Overall Rating based on 21 reviews
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Misleading product presentation
This company is terrible. I ordered a new pair of shoes but received old, dirty, and scuffed shoes that had clearly been worn. When I talked to customer service, they were no help at all and didn't offer any compensation for the hassle of returning the used shoes. To top it off, I found the last customer's order receipt with all their personal info still in the box. It's so unprofessional and careless. Stay away from this sketchy business to save yourself the trouble.
Hiking gear purchase
Oh man, let me tell you about Sunny Sports - they really know how to treat a customer right! I recently bought some hiking gear from them and I was seriously impressed. Their selection was huge and the prices were unbeatable. Ordering was a piece of cake, and their website was super easy to use. I was a little unsure at first since it was my first time shopping there, but I'm so happy I gave it a shot. Their service was top-notch, and my order arrived super quickly. The prices were amazing and I scored some awesome deals on really good gear. Overall, I would definitely recommend Sunny Sports to anyone in need of outdoor equipment.
Foldable screen amplifiers
I had a terrible experience ordering from this company. Their website didn't have an address or phone number, so I couldn't even contact them when my order never showed up. I bought 5 foldable universal screen amplifiers, but after waiting for 5 weeks, they still hadn't arrived. All I got were generic emails saying my order was on its way, but it never came. When I tried to ask for help, they stopped responding altogether. Turns out they're based in Hong Kong, which explains the lack of customer service. Do yourself a favor and buy from somewhere else.
Camp chairs purchase
The customer service at this store is just awful. I bought two camping chairs and needed to exchange them for a pricier pair. I only opened the chairs to find out they were the shorter ones, so I wanted to swap them for the regular ones. I made sure to keep all the original packaging, tags, and everything that came with it. But it was a frustrating two weeks for the Return Department to tell me they couldn't take the chairs back. I couldn't figure out why it took them so long to make that decision, especially since the chairs were in new condition with all the original packaging. This whole thing has really let me down, and I won't be shopping here again, that's for sure.
Outdoor equipment
I bought some stuff from this outdoor store. The things they sell are good quality and they have a nice variety of products. But man, it took like a whole month for my order to show up. It seems like their warehouse works at a snail's pace. And when I called to check on my order, I kept getting put on hold and the people on the other end weren't much help. It feels like they care more about money than making their customers happy, which is a bummer. I get why they have so many bad reviews now.
Grayl water bottle purchase
I recently bought some Grayl water bottles from Sunny Sports and I gotta say, I'm super impressed with how everything went down. Even though I saw some bad reviews, I decided to give it a shot, and I'm really happy I did. Ordering was a breeze and I liked that they kept me in the loop about my order and when it would arrive. It only took 5 business days for my order to get to me, which is pretty quick considering it had to travel across the country. The stuff I got was packed well and in great condition, showing that Sunny Sports really cares about what they're selling. I've been using my Grayl water bottles and they work perfectly, just like they said. I don't expect any issues, but if I do, I hope their customer service is as awesome as the rest of my experience. After this great experience, I'll definitely be coming back as a customer.
Jacket purchase
I bought a jacket from this company and the service was really disappointing. I made sure before ordering that my other items would ship even if one was on backorder, and they said it would ship right away. But then three days later, I got an email saying everything was on hold because of the backorder with no shipping date given. I canceled my order right away and won't be buying from them again. It was frustrating and unprofessional how they didn't communicate clearly.
Swim suit ordered on 2/12/22
I bought a swimsuit on February 12th, but it's been 13 days and I still haven't gotten any updates about it. That's not cool, dude. I looked it up online, and it turns out my order is backordered. Like, seriously? At least they didn't sneakily charge my mom's credit card, so I'll give them 2 out of 5 stars.
Ski jacket
I initially picked up the wrong size jacket, but Sunny Sports was able to fix it really fast. Now, the right one is on its way with next day shipping. Huge shoutout to Joana and the team for saving my ski trip. You guys are amazing!
Expensive jacket, cheap zipper
I got this really expensive jacket that's supposed to be really nice, but the zipper like totally broke after just a few times of wearing it. The jacket is just really bad quality. I've heard from others that this jacket isn't what it's hyped up to be. When I tried to return it, Sunny Sports said they wouldn't take it back and they told me to contact the manufacturer instead. I mean, come on, that's just passing the blame. I wouldn't recommend shopping at this store, they're terrible.
Shoes purchase with sizing issue
When I first checked out Sunny Sports, I was drawn in by their variety and good prices. But when I got my shoes, they didn't fit right. So, I tried to return them, but it was a real hassle. The website was acting up, the links weren't working, and no one was responding to my emails. After a lot of back and forth, customer service said they'd send me a return label, but the email just had a broken link. Dealing with this whole mess took up more of my time than it was worth. Next time, I'd suggest going with a bigger store instead.
Large ticket item purchase
I bought this big-ticket item from the store not too long ago. The first time I bought something, everything went well and I was happy with what I got. But then when I tried to buy something else a few weeks later with a different shipping address, I ran into a problem. Even though I explained that I use a UPS mailbox for safety reasons, the company kept asking for extra personal info that I didn't think was needed. I decided not to give in to their demands, so they ended up not letting me place my order, which made me take my business elsewhere.
Boots with free shipping
So, you know, I was planning to buy some boots and it said free shipping. But then when I was completing my order, it ended up adding shipping costs!! Super frustrating. I reached out to customer service and they were all "oh, send us all this stuff and we'll remove the shipping charge." But then they got back to me and were like "oh, nevermind, no free shipping for you." Ugh, not cool at all. I even have a screenshot that proves it said free shipping, but they still won't honor it. I'm definitely canceling my order. That's just not how you should treat customers, man.
Tactical backpack purchase
Even though I was a little wary after seeing some bad reviews, I went ahead and took a risk on buying a tactical backpack from this store because it was on sale. I wrote about my worries in the order notes, but to my surprise, the customer service team reached out to me quickly through email to help out. Ordering was easy, and I got the right backpack right on schedule, plus the customer service was top-notch. All in all, I'm happy with how things went with this store and would suggest it to other folks.
Tent purchase with billing issue
I just bought a tent from Sunny Sports, but man, it was a total nightmare. So, I placed my order online and got a message saying there was a problem with my payment and they canceled my order. But get this - they still charged my card 500 bucks anyway! I tried getting help from customer service right away, but all I got was passed around to different peeps from Adorama and Sunny Sports, and no one could do anything for me. The lack of responsibility and communication from both companies was seriously frustrating. It's just crazy to me how they can get away with treating customers like this and leaving us hanging.
Waterproof shoes purchase
I recently bought some waterproof shoes from Sunny Sports, hoping they'd keep my feet dry during my outdoor adventures. Turns out, they weren't as waterproof as they claimed. I wore them for just a day and my feet ended up all wet and uncomfortable. I was pretty bummed about how they performed and wanted to get a refund. But, the return policy was super strict and didn't allow returns on used items, which was a major bummer for me. It's frustrating to not be able to return something that doesn't live up to what was promised, especially when you were counting on those specific features.
Sierra Designs backpack order
I wasn't totally sure about ordering a Sierra Designs backpack from this store because I read some mixed reviews, but I decided to go for it anyway. I was a little worried about the shipping since it was going from the warehouse to Europe, but it all worked out just fine. The backpack showed up in great shape, and the packaging was basic but got the job done. I'm happy with my buy and even ended up ordering another backpack for my girlfriend.
Backpack purchase
I just bought a backpack from this website and I had a great experience. I ordered it on a Friday night but changed my mind about the color the next day. I emailed customer support and was surprised to get a response on Sunday morning saying they'd change the color for me at no extra charge. The backpack arrived on Tuesday morning with free shipping. I'm really happy with how everything turned out and would definitely recommend this website to others.
Price matching
I had an amazing time at Sunny Sports when I asked them to match the price for a backpack I bought. They not only matched the price from another store, but also honored the match when I found a better deal on a different website, even though it was past their usual policy. Their customer service and willingness to help really impressed me. I'll definitely be coming back and telling others about Sunny Sports.
Outdoor gear
I bought some outdoor gear from Sunny Sports not too long ago and the ordering part was super easy. The stuff arrived in good shape and came pretty quickly. But when I tried to return some things that didn't quite meet my standards, well, that's when things got a little tricky. I ended up getting hit with a tax credit and had to pay for shipping, which ended up taking a chunk out of my refund. This whole situation has definitely left me feeling bummed out and unsure about buying from Sunny Sports again in the future.
Review with most votes
good shoes for travelling
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