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GearBest

50% Would buy here again

Spotlight: What are our customers saying? Write a review

M
Martha
Great collections of almost everything which is commonly used in daily life. not possible to describ my all purchases from GearBest. What is important i never faced any quality issues or deliverie...Read on
P
Peter Young
Gearbest would undoutedly be the worst online shopping experience I have endured in over 20 years of internet transactions. To be clear about one thing... Gearbest are not an online shop with prod...Read on

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  • Ordering

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    Would buy here again
    Overall

    qualities are good

    Great collections of almost everything which is commonly used in daily life.
    not possible to describ my all purchases from GearBest. What is important i never faced any quality issues or deliveries issues since my first purchase of electronics item in 2015.
    this month one purchase of Creative Building Blocks for litile champs, are really useful, and interesting. Prices are never been any worry any time.
    just a nice place for shopping

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  • Ordering

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    Would buy here again
    Overall

    flashlights, headphones etc

    Gearbest would undoutedly be the worst online shopping experience I have endured in over 20 years of internet transactions.
    To be clear about one thing... Gearbest are not an online shop with products to sell, but a virtual shopping mall, incorporating hundreds of little Chinese retailers. Not that this is bad, but unlike other reputable shopping malls who honour their customers purchases and transactions conducted through their interface, Gearbest provide no such guarantee or support. It has been my experience over 5 years of dealing with Gearbest that their service and reliability has declined considerably. That's right. All the more fool me to keep giving them another chance you may say.
    I just buy junk for my grandkids, like tv boxes, headphones, flashlites, watches, etc, so the cost has never been the issue. It's like playing the lotteries when you order from Gearbest. You take your chances as whether it arrives or not.
    If you ask for Gearbest support with regards to an unreceived order they will politely refer you to instructions on how to contact that seller. So then you have recreate another letter of enquiry giving dates, order number, product details and the problem for the reseller shop. In response from that store you can expect one of two things. 1/ a message, from someone with a poor command of the english language, to say they will investigate. 0r 2/ no response at all. This has happened to me many times.
    So after a period of time you move to the next step, which is to go back to Gearbest support, recreate another letter of enquiry giving dates, order number, product details, the reseller and the problem. The response from Gearbest support this time is the condescending, "be patient" message and let us know how you get on over the coming months.
    Currently for the 2020 year I'm only down six undelivered orders out of the 11 paid for.
    I have outstanding orders from April 2020 to October 2020.
    During the same period I have order items from AliExpress, Amazon, Readers etc... all goods arrive within a 2-3 week period... but with Gearbest expect delays of up to 8 mths, if they arrive at all.
    Do I think Gearbest provide a good service? No.
    Buyer beware!

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