Giraffe Tools16 reviews
This score is based on 16 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Small morning win
Got the replacement hose reel after mine failed. Nicole in support actually stuck with me and sorted a new reel plus a cover. Delivery was quick and the box wasn’t beat up. I use it every morning for the little garden. Felt relieved, honestly.
Fast fix, weird hiccup
So I got this pressure washer and tried it right after unboxing over the weekend — worked okay at first but pressure dropped after ten minutes. I emailed support and they replaced the whole unit super fast, shipped it out quick, which honestly surprised me. Mild annoyance but happy now.
Almost didn't buy it
Walked outside thinking this would be another bulky hose I'd hate hauling around. Needed something for the driveway and my aching back, so I hesitated — then ordered it. Setup was simple, it’s quieter than I feared and actually useful. Sales rep answered a weird question, which helped.
Warranty actually worked
I was pretty unsure before buying — warranty claims can be a mess, right? Then the hose split and they sent a whole replacement washer within a few days. That quieted my doubts fast. Product seems solid, service is solid too. I'd tell others to check model numbers, it's reliable.
Does the job, mostly
I use the hose and pressure washer most days — mostly for quick yard cleanups and rinsing the patio after breakfast. The hose tucks away neatly so I don't trip over it, which I appreciate, and the pressure washer is handy when mud gets stubborn. Not flawless — the nozzle feels a bit cheap and sometimes I fumble the clips — but overall it saves time and does the job well enough.
Stopped the hose wrestling
I needed a new reel after wrestling a kinking hose for months — my back was done. The moment I tugged and it retracted smooth and fast, I knew it was the one. Ended up buying a second for the other side. Mount swings so you don't yank it, hose is tough, no stupid kinks. Really happy.
No more hose wrestling
really light, pulls out smooth, reels back without drama. We did hit one small snag where it stuck, but Giraffe’s customer service handled it quickly and politely. Ended up actually enjoying watering, who knew.
Finally a vac that behaves
The first time I saw this thing was on a YouTube shop tour—my buddy sent the link and I was skeptical. I wondered if a wall-mounted retractable vac could really handle a three-car garage, and if that remote on the hose would be any good. After I installed it (bracket was solid, not fussy), most worries faded. The motor has more punch than I figured, the 30' hose actually reaches everywhere from my central spot, and the remote at the hose end is stupidly handy. The metal tool rack keeps stuff off the floor, and Giraffe's support answered a warranty question fast, which was a relief. Overall pretty satisfied — it just works.
Pressure washer purchase for valeting business
I bought a pressure washer for my valeting business not too long ago, but after about a month, I ran into a problem with the hose. I reached out to the company and was really happy with how fast they got back to me and how they took care of everything. They ended up sending me a whole new pressure washer under warranty, and I got it in just a few days. They also helped me out with a small issue through email. I have to say, I'm really impressed with their customer service and the quality of their products.
Hose reel handle crank replacement
I lost the handle crank for my hose reel and needed a new one. I contacted the company, and they got back to me super fast to help me out. They even sent it with tracking, which was a nice surprise. I said I'd pay for the replacement, but they wouldn't let me and took care of it for me, showing amazing customer service. The whole thing went really smoothly and quickly, and I was really happy with how well they took care of me. I also have their hose, which has been awesome - super durable and great quality.
Socket Wrench Set
This socket wrench set is awesome. The quality is really top-notch and it's saved me on so many projects around the house. The sockets fit really snug and the ratchet works like a dream. It arrived super quick, faster than I thought it would. This is actually my second set from this brand and I'm a really happy camper. If I ever need more tools in the future, I'll definitely be buying from them again.
Delayed delivery of product
I am really upset about how things have gone with this company. I ordered something over four months ago and still haven't gotten it. And now they're saying the shipment got lost and they don't even have the product anymore. The idea that I should pay extra for it is just not right and honestly seems like they're messing with me.
Tool purchase
I just bought a tool from this company and I gotta say, I was really impressed. The communication and customer service were top-notch. They were quick to respond and super helpful with all my questions. The tool itself is really well-made and was definitely worth the price. And to top it off, the shipping was crazy fast, which was a pleasant surprise. All in all, I would definitely recommend this company to anyone looking for tools.
Pressure washer replacement
I gotta say, I was really pleased with my latest buy from this company. Had to swap out my busted pressure washer, and let me tell ya, this new one is top of the line. The quality and performance of the product truly blew me away. I'm definitely gonna keep coming back to this company for future purchases.
Pressure Washer Purchase
I just got this pressure washer online and man, it's amazing! It's like a cleaning powerhouse for all those tough jobs at home. I was blown away by how simple it was to use and the outcome is just top-notch. No more spending forever scrubbing away, this thing is a game-changer.
Leaky hose reel replacement
I just bought a hose reel from this company, but it came with a leak. I contacted their customer service, and I was happy with how fast they got back to me and sent me a replacement. The new hose reel came in just a few days, and the customer service was excellent. Their quick response was great, and the product itself was high quality too. I really value a company that supports their products and offers great customer service. I definitely suggest this company to others.
About Giraffe Tools
One of the most important things to every gardener is ensuring the optimal growth of their trees. Every gardener is happy to see their trees blossoms with freshness every morning. To achieve this, your trees need an adequate supply of water, and to water your garden effectively, you need a hose pipe. Watering your garden does not take a lot of time with the right tools. When you have a hose reel, you can easily reach your hose as it is stored in a very organized way in the hose reel.
Besides, you can place it wherever you want so that it is within your reach. With a garden hose reel, you can even store your hose neatly, causing no tangles and knots. Thus it, of course, saves your time and consequently your efficiency as you can keep your hose within your own control. Luckily, you can purchase this essential garden equipment from some online stores like Giraffe Tools. You can read some of Giraffe Tools reviews on independent customer review platforms like US-Reviews before making any purchase from them.
About Giraffe Tools
Giraffe Tools is an online company that claims to be amongst the leaders in the hose and reel industry. They declare that they were the first to produce auto-retracting hose reels. Giraffe Tools claim to have maintained outstanding quality for decades thanks to their insistence on auto-retracting devices and hoses/cords.
Giraffe Tools occupies garden-style greening 50,000 square meters, and they claim to have complete sets of modernized production facilities, highly specialized personnel, and reputable designers. Giraffe Tools also maintain to have a good relationship with many global leading suppliers, producing the air, water, cable, fuel series hose reel. The company asserts that its annual production is more than 1,500,000 pieces.
Giraffe Tools maintains to also have a reliable customer support team that can be reached through email, telephone, and social media — Facebook, Pinterest, Twitter, and Instagram.
Products and services of Giraffe Tools
Giraffe Tools offers various garden hose reels. Giraffe Tools product collections include air hose reels & air hoses, electric pressure washers, extension cord reels, garden hose reels & garden hoses, and more.
Giraffe Tools claim that their hose reels are guaranteed by the carefully selected materials, full-fledged processing technique, and perfect testing system. The company also asserts to give great attention to quality control, having ISO9001:2008 Certification. Their products are allegedly CE, VDE, GS, and UL proved.
Compliments, complaints, and tips for Giraffe Tools
It would be appreciated if you can give an honest review of your experience buying garden hose reels and accessories from Giraffe Tools. Are their products of high quality? Do they honor a refund policy as they claimed on their website? How much do Giraffe Tools charge for delivery? What are their shipping terms? How swift is the delivery process? Would you recommend the brand to your friends and colleagues? What are the payment options offered by Giraffe Tools? Your opinion can also help the brand to improve and offer better services in the future. Your feedback will be highly appreciated.
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Categories Giraffe Tools
Sport & Outdoor | Electronics | Online Shop
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Last update: February 2026
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Review with most votes
Leaky hose reel replacement
I just bought a hose reel from this company, but it came with a leak. I contacted their customer service, and I was happy with how fast they got back to me and sent me a replace... Read onBy: Dedrick