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Wrong color, long refund April 24, 2026

the fryer itself cooks really well, more even than I expected, so that part actually impressed me. The rest of the experience, though, is messy. I called the same day to cancel and swap colors. The rep sounded rushed, there was a lot of background noise, and at one point she was audibly breathing into the phone. It felt unprofessional and kind of disrespectful, honestly. She said she’d contact the warehouse and cancel, but the item still shipped. So I had to go through a return myself — extra bother for something that should’ve been handled on the spot. I used the fryer a couple times while waiting for the refund (had to, curiosity won), and cooking-wise it was fine — that was unexpectedly satisfying and made the whole hassle a little less annoying. It’s been over a month since I returned it and I still haven’t seen the refund hit my account. When I followed up I was told there was a “communication issue with the warehouse,” which sounds like a breakdown in their process. If I hadn’t kept chasing them, I doubt it would’ve happened. So: product performance? Pretty good. Customer service and internal follow-through? Needs serious work. I’ll probably buy their products again only after checking reviews and being ready for potential follow-up headaches.