Hyper Shop - Overall Rating based on 19 reviews
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Faulty battery pack
I bought a battery pack from this store and it ended up being defective. They eventually issued a recall for it, but all they gave me was a small gift card. They didn't offer any other options like replacing the product or fixing it. It's annoying to spend money on something that doesn't work right and not get good customer service. I tried reaching out for help, but no one got back to me or tried to help.
Tech Accessories
I gotta tell ya, my time with Hyper Shop has been pretty disappointing. They promise top-notch customer service, but I've been left to figure things out on my own way too often. Blaming delays on COVID in September 2023 seems like a total cop-out to me, and just shows how they're not putting their best foot forward. Businesses should aim higher and not rely on weak excuses like that.
HyperDrive GEN2 (with power and without power)
I bought two things from this store, the HyperDrive GEN2 with power and without power. I ran into a big problem with both items because they wouldn't work with multiple screens like they were supposed to. I had to keep unplugging and plugging in cables to try to make them work, which got really irritating. I even tested different monitors and cables on another computer that works fine, just to make sure it was the HyperDrive products that were the issue. In the end, I had to swap them out for something else, which worked perfectly. I was let down that the products didn't do what they claimed and weren't worth the extra cash in my opinion. And it bothered me that I had to use my Twitter or Facebook account to write a review on the store's site, and then set up an account with YOTPO.
Delayed Kickstarter order
I supported a Kickstarter campaign back in December and I gotta say, I'm really let down by the service I've gotten from this company. They told me over 4 months ago that my order was on the way, but I still haven't gotten anything. It's really frustrating that their support team is hardly responding to me at all, it's like they're ignoring my messages and playing games. This delay in getting my order is just not cool, and I'm honestly just feeling super annoyed and disappointed with how things have gone so far with this company.
Crowdfunded product purchase
I've been waiting for this crowdfunded product for over a year now, and I'm super disappointed by the lack of communication and support from the company. I reached out about the lost package, but I haven't heard anything back yet. I've tried calling them multiple times, but it's been a struggle with long hold times and no help. I'm really regretting my choice to support this company.
Electronics accessories
As someone who recently bought some electronics accessories from this online store, I gotta say I was pretty let down by the quality of what I got. It's obvious that they didn't bother checking the stuff for defects before sending it out. Nowadays, it ain't cool for a company to take shortcuts and give customers crappy products. The fact that the company ain't owning up to their mistakes is troubling, and they really need to step up their game when it comes to quality control. Folks shouldn't have to stress about getting lousy products when they're shopping at a well-known online store.
Battery pack purchase
So yeah, I got this battery pack from them thinking it would be good, but turns out it was all messed up. I asked for a replacement, but all they did was give me a gift card instead! Then the price went up and shipping was crazy expensive. I reached out to their support team, but it was like talking to a brick wall. It was so frustrating!
Delayed order
I can't believe how bad the communication has been with my recent purchase. It's already been over a month since I ordered, and I still haven't gotten everything. I'm missing the cable I bought, plus I haven't even gotten a bill. The worst part is, the company won't even respond to me, even though I've tried reaching out multiple times through their ticket system. It's so frustrating to be ignored like this, especially when I'm a paying customer. It's just not right, especially when we have all this technology for easy communication.
Travel charger
I got this charger for when I travel, but the first one I got was a total dud. The regular USB ports didn't work, the USB-C was all glitchy, and it got super hot! But the company sent me a new one and now it works like a charm. It doesn't get hot and charges my laptop perfectly.
SSD Enclosure purchase
I bought an SSD Enclosure on November 22nd and waited a whole week without hearing anything. I reached out to customer support, got a reply, but the tracking info they gave me was wrong. I tried to contact them multiple times after that, but got no response. Now, on December 4th, my order is still stuck at "Label Created." I wasted $90 to figure out that this company is a scam. Don't make the same mistake, stay away from them!
Item ordered in March
I ordered something at the end of March, but I never got any updates even after asking multiple times. The phone number they have listed is always busy, and they said they would email me when they sent my order out. The last time I ordered, it was sent right away. I'm getting frustrated because it's already mid-April and I still haven't heard anything. I might have to ask my credit card company for a refund. Don't buy from here! They're still selling the item online, but it's been over two weeks and they still haven't sorted out my order.
USB-C Charger purchase
I bought a USB-C charger from this store not too long ago and man, let me tell you, I am super bummed out about the whole thing. It took forever for the charger to actually get shipped, and during that time, I couldn't even get a hold of the delivery person. When the package didn't make it to me, I tried reaching out to Hyper for help, but they basically said there was nothing they could do once it was on its way. I was so frustrated, especially because I had someone waiting at the office for it. Then, to top it off, the delivery person texted me saying they weren't going to deliver it and were sending it back to the sender. I've sent multiple emails to Hyper but they haven't offered any help or solution. The whole customer service experience has been awful and I am beyond disappointed with this purchase.
Necklace purchase
I bought some necklaces but I got nothing - no receipt or items! I used PayPal to pay but never got a confirmation. I've sent emails but haven't heard back. I can't even submit a ticket without an order number. They won't let me dispute the charge unless I sent the money through friends and family, which I did, and now I'm sorry I did. It's been a terrible experience!!!!
Charger purchase
The customer service at this store really let me down. They said I'd get a free cable with my charger, but they didn't include it in the package. I tried emailing them several times to fix the problem, but I never heard back. It's clear they care more about sweeping problems under the rug than actually helping their customers. I suggest going elsewhere and checking out companies like Anker, who actually care about making sure their customers are happy and coming back for more.
Online shopping experience
I'm really disappointed with my recent online shopping experience with this company. I bought something three weeks ago and I still haven't heard anything about when it's coming. I've tried contacting customer service a few times and haven't gotten a tracking number or any updates. It's frustrating to see such a lack of professionalism and care for customers.
Hub purchase gone wrong
I bought a hub from this store and it was a total disaster. The quality control is basically non-existent, and the hub ended up messing up one of my devices. I definitely wouldn't suggest getting anything from this place. Do yourself a favor and stay away. And to make matters worse, they only show the good reviews on their website, filtering out the negative ones.
HyperDrive SOLO 7-in-1 USB-C Hub
The thing I bought was a complete disaster. It barely worked, so I decided to send it back. I followed all the return steps and shipped it back using USPS. But after waiting almost three weeks to hear back, they said the package they got was empty. I am pretty sure they're lying to avoid giving me my money back. I'm so mad and disappointed with how shady this company is. I definitely won't be buying from them again.
HyperDrive
DO NOT USE THIS COMPANY! Having an issue with a device I bought back in December. Can't return it without an RMA. Can't get one via their support email (it's invalid) and Can't get them to answer the phone.
Trusted and tested
Excellent work, excellent products excellent back up support team after sales .
Hyper USB drive 6 in 1 and Hyper wireless charging USb C Hub Interrupted operation masters.
More useful USBs and other daily usable devices they have in store .
After going through the reviews on site one interesting device Pocket Drive USB charger for mobiles and tablets with great power of 6000mah found ,this was also a best seller .I also picked.This item is very useful unlike other carving device but looks makes it different.
Costs of any item is affordable almost. May someone not agree as huge products are in market but these are tested and still in testing phase since long time.Need not to worry about warranty.Ordered a 5-1 Hub for SurfacePro 5. The miniDP port does not work. After back and forth emails “troubleshooting” with CS, now they are claiming the port only works if connecting miniDP to miniDP. What BS! Returning for a refund.
Review with most votes
Trusted and tested
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