iHerb55 reviews
This score is based on 55 genuine reviews submitted via US-Reviews since 2021.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Fast, reliable surprise
I ordered these supplements for chronic back pain, they arrived crazy quick, felt fresh and well packed, and actually started helping—nice surprise.
Fast, reliable shipper
super fast shipping, so I kept ordering. Needed supplements for chronic back pain; items arrived fresh, well packed, even a small unexpected sample.
Barely on time, sort of
I needed this for a move—bad back, so timing mattered. Delivery was slow and the tracking was messy, I complained, support helped, it arrived.
Parcel went sightseeing
I ordered for a weekend cookout, got nervous when it wandered the US for two weeks. Support actually sorted it; shows up and works fine.
Finally a steady source
I started ordering in 2017 when I couldn't find decent organic vitamins locally. Delivery's reliable, customer service helped once — first impression was solid, quietly relieved.
Moment I was sold
I knew I’d stick with iHerb when the organic vitamins arrived fast here in Australia — finally quality supplements I needed for chronic back pain, relieved.
Showed up on time
smells fine, not fancy but works. Customer service answered one question fast. Delivery was impressive, made me grin.
Late-night win
I saw it on a vlog my sister sent and finally got the box, tried the soap and cream, they feel gentle and not heavy, pills are small enough. Kinda relieved it arrived on time.
Great product, sketchy delivery
the courier ignored my request to buzz the intercom and left the package in the basement of my seven-story building, which felt too risky.
Almost gave up, then relief
Right when I was convinced the app had eaten my order, the replacement showed up and helped — my terrible back relaxed the first time during a last-minute move. App kept canceling, support was slow, but delivery person was helpful and careful.
Packaging letdown
Opened a box and felt annoyed — corners squashed, seals torn, and a few things dented. I've ordered here a bunch before, but lately the packing feels careless and returns are a nightmare; they just won't accept replacements. Not trusting them at all now. Weirdly one tiny sample was actually helpful though.
Order in limbo
slick site, easy checkout. Then the waiting started. No human contact, just automated emails and a tracker that only says “in the US.” Kinda frustrating, and I keep checking the same vague status. Hope they fix tracking soon.
Canceled Orders, Staff Came Through
Right after my fifth cancelled order I was actually ready to give up, but customer service stepped in and smoothed things out. Card was fine, turns out some glitch on their end. Delivery arrived on time and intact — felt relieved. Had worse with other shops, so happy it worked out.
Late-night impulse buy
I was skeptical at first — powdered goat milk sounded iffy — but after a few morning lattes I relaxed. Bought it late night, arrived quickly and intact, no surprise fees. First scoop tasted a bit chalky but mixed fine; expiration date was long. Not flawless (texture could be smoother), but does the job every day.
Mixed feelings
I almost didn't bother ordering because their site looked empty and the emails saying things were "back" felt off. I gave it a shot last week and the item itself was fine — clean packing, works as expected. Still annoying that many things are out of stock and the zip code nonsense in DC is real. So yeah, partly relieved it wasn't bad, but I won't rely on them.
They locked me out — not cool
not worth the hassle — I can't even check my order because they locked my account. I ordered veggie capsules Saturday and when I tried to log in today the account was deactivated, so I can’t see status. Funniest part: their complaint flow insists you log in to complain, so I'm stuck. Had good luck with other shops before, so this feels especially annoying and a little sketchy.
Finally sorted
the site lagged once.
Skip iHerb — not worth it
I wouldn't buy from iHerb again — but weirdly I'm relieved it didn't get worse. Long story short: I signed up, paid, and then my account was deactivated with no clear reason. The help pages just loop you around, emails and chatbot tickets got no real replies. I even made a new account. Eventually I got a partial refund after pestering them for weeks, so I'm thankful for that, but still — skip it unless you like chasing support.
Halfway Bite
it wasn’t gluten free and I felt awful. Dealing with support was the irritating part — denied twice, told I ordered that item, so I had to dig up screenshots of my order and send them over. Unlike others, they dragged their feet. No refund yet, but I did feel satisfied when the paperwork proved I wasn’t imagining it. Lesson: keep receipts.
Unexpectedly smooth
skeptical. Later: pleasantly surprised. Support was a bit slow and canned at first, had to nudge them, but product performance made me keep ordering.
About iHerb
iHerb is an American online retailer specializing in health and wellness products, including dietary supplements, vitamins, natural health products, and organic groceries. Founded in 1996 by Ray Faraee, the company initially started as a small e-commerce platform selling St. John’s Wort, and has since expanded its inventory to include a wide range of health-related products. iHerb stands out in the market for its commitment to quality, offering products that are stored and shipped from climate-controlled distribution centers to ensure freshness. The company has grown significantly over the years, now serving customers worldwide with a robust selection of over 30,000 products from more than 1,200 brands, emphasizing its dedication to providing accessible and affordable health and wellness products globally.
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Contact Information
301 Lake Ave.
91101 Pasadena
United States
Categories iHerb
Page Statistics
Last update: November 2025
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Review with most votes
dietary supplements
When I need to buy dietary supplements, iHerb is my go-to online store. I love the variety in their online catalog. From hair vitamins to pet supplements, there's something for ... Read onBy: Isabella Montoya