iHerb45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2021.
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Opened a box and felt annoyed — corners squashed, seals torn, and a few things dented. I've ordered here a bunch before, but lately the packing feels careless and returns are a nightmare; they just won't accept replacements. Not trusting them at all now. Weirdly one tiny sample was actually helpful though.
Order in limbo
slick site, easy checkout. Then the waiting started. No human contact, just automated emails and a tracker that only says “in the US.” Kinda frustrating, and I keep checking the same vague status. Hope they fix tracking soon.
Canceled Orders, Staff Came Through
Right after my fifth cancelled order I was actually ready to give up, but customer service stepped in and smoothed things out. Card was fine, turns out some glitch on their end. Delivery arrived on time and intact — felt relieved. Had worse with other shops, so happy it worked out.
Late-night impulse buy
I was skeptical at first — powdered goat milk sounded iffy — but after a few morning lattes I relaxed. Bought it late night, arrived quickly and intact, no surprise fees. First scoop tasted a bit chalky but mixed fine; expiration date was long. Not flawless (texture could be smoother), but does the job every day.
Mixed feelings
I almost didn't bother ordering because their site looked empty and the emails saying things were "back" felt off. I gave it a shot last week and the item itself was fine — clean packing, works as expected. Still annoying that many things are out of stock and the zip code nonsense in DC is real. So yeah, partly relieved it wasn't bad, but I won't rely on them.
They locked me out — not cool
not worth the hassle — I can't even check my order because they locked my account. I ordered veggie capsules Saturday and when I tried to log in today the account was deactivated, so I can’t see status. Funniest part: their complaint flow insists you log in to complain, so I'm stuck. Had good luck with other shops before, so this feels especially annoying and a little sketchy.
Finally sorted
the site lagged once.
Skip iHerb — not worth it
I wouldn't buy from iHerb again — but weirdly I'm relieved it didn't get worse. Long story short: I signed up, paid, and then my account was deactivated with no clear reason. The help pages just loop you around, emails and chatbot tickets got no real replies. I even made a new account. Eventually I got a partial refund after pestering them for weeks, so I'm thankful for that, but still — skip it unless you like chasing support.
Halfway Bite
it wasn’t gluten free and I felt awful. Dealing with support was the irritating part — denied twice, told I ordered that item, so I had to dig up screenshots of my order and send them over. Unlike others, they dragged their feet. No refund yet, but I did feel satisfied when the paperwork proved I wasn’t imagining it. Lesson: keep receipts.
Unexpectedly smooth
skeptical. Later: pleasantly surprised. Support was a bit slow and canned at first, had to nudge them, but product performance made me keep ordering.
That odd relief before it went south
when I first messaged support they told me they'd refund both bags, and for a second I felt relieved, like okay, they still care. Then the follow-up emails turned into copy-paste replies and the refund vanished. That was the point I stopped feeling satisfied. Product quality was off, and customer service felt robotic. If you're buying, check open packages right away and keep photos. I might give them another shot, but cautious now.
Mixed start, surprisingly useful stuff
I ordered a couple of things and got different items in the box — annoying, honestly. I started using what arrived right away though, and they're actually pretty nice. Texture feels good on the skin, absorbs fast, and the scent is subtle, so I found myself reaching for them every morning. The replacement process with the chatbot was slow and kept asking for pics, which sucked, but the products themselves performed well enough that I'm keeping them. Not perfect, but pleasantly surprised.
Thought it was over—then surprise
an actual human emailed, rebooked the item at the same discounted price, refunded the cancellation, and threw in a $10 voucher 'for the trouble.' That’s when I went from angry to oddly satisfied. It wasn’t perfect, delivery was still a bit slow, but that unexpected effort—no scripted apologies, just someone fixing things—made me willing to give them another try. Small human moments matter, honestly a lot.
Mixed delivery and slow fixes
sold out. Annoying. I contacted customer service. It took time and a couple of calls, and the first response was vague. In the end they issued a voucher and reshipped the item. Delivery was slower than I wanted, but the package arrived intact. So I'm actually glad it turned out okay. Still bummed about losing the original discount. Overall a decent outcome, but the process needs work, a bit clumsy still.
Postal headache, but pills help
Man, this was a weird ride. I ordered to an APO address because I’m stationed overseas and their site even says APO/DPO supported, right? Turns out they only deliver if your total is under $90 and the package is tiny, so I had to split orders, lost free shipping and discounts — annoying, annoying. Customer service didn’t help much, just sent links instead of fixing it, and they charged me more to ship to a valid US address than I expected. On the bright side the supplements showed up and actually make my mornings easier at base, so I’m relieved it worked out in the end.
Box surprise, not the good kind
I opened the package mid-morning and at first it smelled nice, so I was actually pleased. Then I noticed the bottles looked aged and, annoyingly, the conditioner literally wouldn't come out — totally stuck. These were Shea Moisture Mango & Carrot kid shampoo and conditioner, so I expected better. I messaged customer service and they replied with a store-credit offer but said I’d have to cover return shipping, and also suggested I could just keep or donate the items. Kind of a shrug response. I’ve had better support from other shops, so that felt off. Still, the shampoo seems fine and the price wasn’t outrageous. A bit bummed, but not writing them off completely.
Wrong box, bank saved me
my bank actually stepped in and refunded me after I filed a dispute, so I'm relieved it didn't turn into a total loss. Also, when I tried to leave a negative review their system wouldn't publish it (weird). So yeah — avoid the site, their UX is broken and support is nonexistent, but shoutout to my card company for saving the day.
That bottle on the counter was weird
Weird start to my morning — I opened the box and there was just a single bottle, no box, no label like in the photo. I was going to add it to my breakfast routine, but the info on the bottle didn’t match the listing. Oh, and it wasn’t even the same model number. I tried to sort it out; the return form showed a lower value than what I paid, which felt off. They said a reply would come in 48 hours, but it took about four days — not great. They asked for a barcode I simply don’t have, so that stalled everything. On the plus side, the actual product inside the bottle seemed fine for a week of testing, so it wasn’t totally useless. Still, dealing with returns and the unclear listing made the whole thing more hassle than it should be. Wouldn’t mind trying them again if they fix this.
Good finds, awkward service hiccup
I first saw these guys on a deal forum, and a buddy of mine actually tipped me off — so I started ordering. The site is easy to use and the prices were pretty sweet, honestly. I ended up spending a decent amount over a couple years because the selection was spot on. That said, one thing that really stuck out was how they handled a missing-item situation. I got a box that was four items short. When I reached out, their reply basically called it "friendly fraud" and flat-out refused to help. That phrasing felt wild and more than a little dismissive. Still, I liked their catalog and checkout experience, so I’m torn. If you mostly buy domestic and never need support, you might have a smooth ride. But if an international parcel goes sideways, prepare for a headache and maybe a fight with your card company. I’ll probably shop there again but with caution and smaller orders.
Wrong bottle, sketchy return
not happy with the shipping/returns process and the lack of transparency. Wouldn’t recommend if you care about authenticity.
About iHerb
iHerb is an American online retailer specializing in health and wellness products, including dietary supplements, vitamins, natural health products, and organic groceries. Founded in 1996 by Ray Faraee, the company initially started as a small e-commerce platform selling St. John’s Wort, and has since expanded its inventory to include a wide range of health-related products. iHerb stands out in the market for its commitment to quality, offering products that are stored and shipped from climate-controlled distribution centers to ensure freshness. The company has grown significantly over the years, now serving customers worldwide with a robust selection of over 30,000 products from more than 1,200 brands, emphasizing its dedication to providing accessible and affordable health and wellness products globally.
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Contact Information
301 Lake Ave.
91101 Pasadena
United States
Categories iHerb
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Last update: November 2025
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Review with most votes
dietary supplements
When I need to buy dietary supplements, iHerb is my go-to online store. I love the variety in their online catalog. From hair vitamins to pet supplements, there's something for ... Read onBy: Isabella Montoya