iHerb31 reviews
This score is based on 31 genuine reviews submitted via US-Reviews since 2021.
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Man, this was a weird ride. I ordered to an APO address because I’m stationed overseas and their site even says APO/DPO supported, right? Turns out they only deliver if your total is under $90 and the package is tiny, so I had to split orders, lost free shipping and discounts — annoying, annoying. Customer service didn’t help much, just sent links instead of fixing it, and they charged me more to ship to a valid US address than I expected. On the bright side the supplements showed up and actually make my mornings easier at base, so I’m relieved it worked out in the end.
Box surprise, not the good kind
I opened the package mid-morning and at first it smelled nice, so I was actually pleased. Then I noticed the bottles looked aged and, annoyingly, the conditioner literally wouldn't come out — totally stuck. These were Shea Moisture Mango & Carrot kid shampoo and conditioner, so I expected better. I messaged customer service and they replied with a store-credit offer but said I’d have to cover return shipping, and also suggested I could just keep or donate the items. Kind of a shrug response. I’ve had better support from other shops, so that felt off. Still, the shampoo seems fine and the price wasn’t outrageous. A bit bummed, but not writing them off completely.
Wrong box, bank saved me
my bank actually stepped in and refunded me after I filed a dispute, so I'm relieved it didn't turn into a total loss. Also, when I tried to leave a negative review their system wouldn't publish it (weird). So yeah — avoid the site, their UX is broken and support is nonexistent, but shoutout to my card company for saving the day.
That bottle on the counter was weird
Weird start to my morning — I opened the box and there was just a single bottle, no box, no label like in the photo. I was going to add it to my breakfast routine, but the info on the bottle didn’t match the listing. Oh, and it wasn’t even the same model number. I tried to sort it out; the return form showed a lower value than what I paid, which felt off. They said a reply would come in 48 hours, but it took about four days — not great. They asked for a barcode I simply don’t have, so that stalled everything. On the plus side, the actual product inside the bottle seemed fine for a week of testing, so it wasn’t totally useless. Still, dealing with returns and the unclear listing made the whole thing more hassle than it should be. Wouldn’t mind trying them again if they fix this.
Good finds, awkward service hiccup
I first saw these guys on a deal forum, and a buddy of mine actually tipped me off — so I started ordering. The site is easy to use and the prices were pretty sweet, honestly. I ended up spending a decent amount over a couple years because the selection was spot on. That said, one thing that really stuck out was how they handled a missing-item situation. I got a box that was four items short. When I reached out, their reply basically called it "friendly fraud" and flat-out refused to help. That phrasing felt wild and more than a little dismissive. Still, I liked their catalog and checkout experience, so I’m torn. If you mostly buy domestic and never need support, you might have a smooth ride. But if an international parcel goes sideways, prepare for a headache and maybe a fight with your card company. I’ll probably shop there again but with caution and smaller orders.
Wrong bottle, sketchy return
not happy with the shipping/returns process and the lack of transparency. Wouldn’t recommend if you care about authenticity.
Box on the floor, mixed feelings
delivery and the whole ordering flow worked well, no drama there. The problem was account-related and customer service, which was a mixed bag. I moved countries a while back and didn’t realize my old account was still tied to where I originally signed up. Suddenly I lost access to the Rewards Program, and that stung — I’d been ordering for years and had a bunch of reviews and order history. I reached out to support and at first got the usual canned replies, you know, copy-paste stuff that doesn’t help. After pushing a bit and explaining things more than once, a different rep actually listened and offered a workaround, so I’m kind of relieved. It wasn’t smooth, and I did feel brushed off at first, but they eventually suggested deleting and recreating the account or escalating for review. Neither option is ideal — losing history sucks — but at least delivery kept being reliable through it all. Compared to other companies where support disappears entirely, this was somewhere in the middle: not great, not catastrophic. Price felt fair, ordering was straightforward, and the package arrived when they said it would. So yeah, annoyed about the account policy and a bit disappointed in the initial customer service, but grateful the orders themselves kept arriving and that someone finally took the time to help. Would I recommend? Maybe, with a warning about account country issues.
Unexpected relief after a rough delivery
replacement, refund, and the tablets did help. I’d recommend this with caution — double-check the box when it arrives, and be persistent with support if anything’s wrong.
Efficient packaging and fast delivery
I'm really impressed with how fast and efficient iHerb is with their packaging and delivery process. They do a great job of stocking quality products, giving discounts, and getting things shipped out quickly. Unlike some other places, my orders from iHerb come in one tidy package without a bunch of extra packaging or too much tape. It's clear that they really care about making their customers happy by paying attention to those little things. I've had a great experience overall and I'll definitely keep coming back as a loyal customer. Thanks, iHerb, for going above and beyond!
Supplements purchase
I've been shopping at iHerb for a while now, and I just have to say, this site is my favorite for all my supplement needs. They have a huge selection to choose from, which I love. One thing that really stands out to me is the different shipping options they offer. It's great because I can get my orders quickly. And let me tell you, the iHerb rewards system is amazing. I've saved a lot of money over the years through this program, which only makes me love this website even more. I highly recommend iHerb to anyone looking for top-notch supplements at great prices, along with awesome customer service.
Supplements purchase
I really like this supplement company! I order all my stuff from here. They always come on time, which is awesome. Sometimes things are sold out, so it's tough to snag them before they're gone again. I've had bad luck with the DAO enzyme, though. But overall, they're a good go-to for supplements.
Supplements and skincare products
I've been shopping at this online store for ten years now, and I have to say, I've never been let down. The supplements and skincare items I've bought here have always been excellent. I can count on iHerb to give me just what I'm looking for, right when I need it. The only drawback is that because it ships from the US, it takes a bit longer for my orders to arrive. But I can handle that by just making sure to plan ahead and grab everything I need ahead of time.
Regular customer, free shipping, fast delivery, great brands, promotions
I'm a regular customer of iHerb, and I have to say, I'm really impressed with their service. Being in the US, it's awesome that I can shop from a bunch of trusted brands with free shipping. I love not having to stress about extra taxes or duties. My orders usually show up within a week, which is super convenient. And I can't forget the promotions iHerb always has - it makes buying my favorite products even more affordable. I'm definitely a loyal customer of iHerb.
Supplement order
At iHerb, they've got a ton of products to choose from, giving you lots of options. It would be great to see more stuff from certain brands for a wider selection. But I've been shopping at iHerb for years, especially for supplements, and I've gotta say, I'm super happy with their service. The website is easy to use, ordering is a breeze, and my products always arrive on time. The supplements are top-notch quality and always meet my expectations, making me a really happy customer of iHerb.
Great prices, user-friendly website
I really love shopping at this store because their prices are so much better than that huge A site. And if you spend enough to get free shipping, it's definitely worth it. Plus, their website is super easy to use - you never have to struggle or get frustrated trying to find what you're looking for.
Variety of products
I first started shopping at iHerb because they have so many different products to choose from. I really like being able to get everything I need in one place, like vitamins and skincare items. Plus, their prices are pretty good, and the fact that they have discounts often is great. When it comes to shipping, my order got to me super quickly, which was a nice surprise. Overall, I've found products that really work for me, so I'll definitely keep shopping at iHerb. My shopping experience has been awesome and I'm very happy with it.
Vitamins and supplements
I bought some vitamins and supplements from iHerb and they arrived really quickly! They have a great selection of products that you can't always find at your typical store. The prices are also really reasonable. I found some stuff that helps me feel better and stay healthy. Huge shoutout to iHerb!
All-natural product purchase
I really like how this online store has lots of all-natural products to pick from. The prices are fair and I like that they do fast shipping, especially if you spend a certain amount. I've never had any problems with things arriving late. In general, I'm really happy with what I've bought and will definitely keep shopping here.
Supplement purchase
I've been ordering from iHerb for a while now, and I just had another great experience. I got some supplements and they processed my order super quickly. In just an hour, I got a notification that my package was good to go. iHerb always comes through with fast and reliable service, which is why I'll definitely keep coming back.
Skincare and beauty products, supplements, other items
I'm really impressed by all the stuff you can find on iHerb. They've got everything from Korean skincare and beauty products to all sorts of supplements and other things, it's really great. Plus, the prices are really good too, which makes it my top choice for shopping. And the fast, affordable delivery just makes my experience with iHerb even better.
About iHerb
iHerb is an American online retailer specializing in health and wellness products, including dietary supplements, vitamins, natural health products, and organic groceries. Founded in 1996 by Ray Faraee, the company initially started as a small e-commerce platform selling St. John’s Wort, and has since expanded its inventory to include a wide range of health-related products. iHerb stands out in the market for its commitment to quality, offering products that are stored and shipped from climate-controlled distribution centers to ensure freshness. The company has grown significantly over the years, now serving customers worldwide with a robust selection of over 30,000 products from more than 1,200 brands, emphasizing its dedication to providing accessible and affordable health and wellness products globally.
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Contact Information
301 Lake Ave.
91101 Pasadena
United States
Categories iHerb
Page Statistics
Last update: October 2025
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Review with most votes
dietary supplements
When I need to buy dietary supplements, iHerb is my go-to online store. I love the variety in their online catalog. From hair vitamins to pet supplements, there's something for ... Read onBy: Isabella Montoya