Indochino22 reviews
This score is based on 22 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Finally something that actually worked—after a rough start
I expect more transparency and better initial handling from a brand that advertises custom tailoring. If you’ve had good experiences at other tailors, you might find this bumpy at first. Still, I appreciate that they owned the mistake once someone senior stepped in and made it right. Not flawless, but the final result worked, and that’s what mattered in the end.
The almost-suit that wasn’t quite
they promised a two-month turnaround, then shipped something from China weeks later that was... off. The jacket felt okay on the shoulder but the pants were either made for someone with no knees or for a giraffe — no in-between. They remade the pants, then the local shop inside Nordstrom closed, then I was bounced to another store. That place tried to “fix” the remade suit and, uh, it looked worse. One staffer literally told me to just keep the jacket on so it would hide the pants. I tried to explain I need to move, climb stairs, and yes, dance — they acted like the suit was for a mannequin. The steam iron in-store was allegedly broken forever and nobody offered to have it fixed or even call a repair guy. Meanwhile the manager spent my last visit outside on her phone, wearing mismatched clothes that needed ironing — which felt a bit ironic. I did get a weird surprise: the jacket lining had this fun little pattern and the inside pocket fits my phone perfectly, so that was nice, unexpected. Ultimately I bought a different suit elsewhere the week of the wedding so I wouldn’t be stranded. I told corporate, they said someone would call in 1–2 days, then silence. I followed up — silence. So if you need something that actually fits and someone to follow through, don’t count on this experience. There were small bright spots, but mostly it was stressful and avoidable.
Wedding suits ordered
Me and my cousins had such a great time at that store! The guys working there, Todd and Joshua, really knew their stuff and were super helpful. They helped us pick out the perfect suits, giving us great advice and tips. They made the whole experience easy and fun with their patience and good style. We walked out of there pumped for the wedding, feeling like we were gonna look awesome. I totally suggest this store to anyone looking for a suit for a fancy event.
Custom suits for wedding
I recently went to pick up a custom suit for my best friend's wedding, and we had Jose assisting us. He was really professional and made us feel comfortable, even though we had drastically different sizes. It was a really great experience from start to finish.
Wedding suit purchase
I had such a great time choosing a suit for my wedding. The vibe in the store was so nice and the people working there were super friendly and helpful. I didn't really know what I was looking for, but they gave me some great tips and helped me pick out the perfect suit that I am now really pumped about. I seriously can't say enough good things about them!
New job suit purchase
I just bought a suit for my new job and had a great time at the store. Even though I was stuck in traffic in LA, I gave them a heads up and they were still able to help me out. Aaron, the guy who measured me, was really professional and paid attention to all the details. He took the time to answer my questions and was quick with everything. I ended up buying the suit because of the awesome service I got. All in all, it was a fantastic experience at the store and I can't wait to try on my suit when it arrives.
shirts and suits alteration
The store employee, Sky, really came through for my mom and me when we needed help fixing our shirts and suits because they didn't fit properly. We had to make two trips back to get everything sorted out. Unfortunately, the first person we spoke to wasn't very helpful and ended up selling us items that didn't match.
New store
I recently checked out this new store and the dude helping me out was so cool and knowledgeable. He knew all about the clothes and did a great job explaining everything. The clothes were all awesome and there was a ton to choose from. Definitely would recommend this place to anyone!
Wedding suit purchase
The service at this place was amazing. Nathan, the consultant, really helped me out picking the right suit for my wedding. He knew his stuff and clearly loved what he was doing. Plus, he paid attention to what I wanted and made sure I felt good every step of the way. The measurements he took were spot on, the suit fit me perfectly. The only thing I would change is the fabric quality could have been better. Overall, it was a great experience and I definitely suggest this place to anyone looking for a nice suit.
Suits for new job
I recently went to buy a suit for my new job and had an awesome experience. The staff was really helpful and walked me through the whole process of finding a suit that fits just right. Tovi Torio was fantastic during the fitting and helped me pick out the perfect suit. I even decided to get two suits with custom linings, which was a nice surprise. Enid did an amazing job with the alterations, making sure the suits fit me like a glove. Overall, my experience at this store was top-notch.
Suit fitting
This was my first time getting a suit fitted and it was awesome! The guy helping me was really friendly and explained everything about how to get measured. He even gave me some tips on how to style my suit. I'm so excited to wear it and show it off to my friends. I'll definitely go back and get more clothes made here.
Third suit purchase during pandemic
I had to order a suit for the third time since the pandemic started because, you know, I've gained a little weight. The tailor, Skye, was awesome as usual - really patient and helped me pick out the perfect fabric for my suit and shirt. Yeah, the price was a bit higher this time, but it seems like everything costs more these days. Still, I think it's worth it for a high-quality, custom fit suit, so I would absolutely recommend it to others.
Bought a suit
My buddy Vlad was seriously awesome. He helped me try on suits and made me feel totally at ease. I would definitely suggest him to anyone looking for advice on clothes!
First suit purchase
This was my first time buying a suit from this store, and I wasn't sure if it would be good quality or fit me right. The staff was friendly and put me at ease, but I'll have to wait and see how the suit actually turns out. Fingers crossed it's what I'm hoping for!
Custom suit purchase
The first time I bought a custom suit was awesome. The guy helping me really knew his stuff and patiently answered all my questions. He walked me through everything from picking the fabric to getting measured, explaining it all really well. I felt good about my decision and was blown away by how well he took care of me.
New suit
I got this super cool new suit, man! The people working there were really friendly and they had some great tunes playing while I was checking things out. It was my first time getting a suit from a place that wasn't super boring. They were super helpful in picking out stuff for my suit, but also let me do my own thing. This one girl measured me really fast and she was super nice about it.
Custom suit purchase
When I was buying my custom suit, the customer service was top-notch. The salesperson explained everything about the design options, colors, and styles. Bryan really knew his stuff and made the whole process easy and fun. I was totally happy with how everything turned out.
Tux purchase for a wedding
My pants for the wedding were too tight at first, but the guys at the store fixed them up really quickly so I could look sharp.
Custom suit purchase
I gotta say, working with that consultant was a real pleasure. Not only was he super friendly and professional, but he was also really informative. He gave me some great opinions and guidance along the way, which made everything go super smoothly and efficiently. Plus, compared to the other consultants in the store, he was always dressed to the nines and just oozed confidence. It made me feel like I was in good hands the whole time. Overall, I was really impressed by the top-notch service and expertise that he brought to the table.
Custom suit purchase
I just got a custom suit from the Short Hills store and man, the service there is top-notch! The manager, Brandon, really knows how to put together a great team of suit experts who really take care of their customers. And let me tell you, the tailor, Luis, did an amazing job on my suit - it fits like a glove and looks even better than I thought it would. With so many fabric choices and customization options available, it was a breeze finding exactly what I wanted. Highly recommend this place for anyone looking for a quality suit!
About Indochino
Indochino is a company that specializes in made-to-measure menswear, offering personalized tailoring of suits, shirts, and accessories through its online platform and retail locations. Founded in 2007 by Kyle Vucko and Heikal Gani, Indochino was inspired by the founders' struggle to find affordable, well-fitting suits. The company disrupts traditional tailoring by providing customers with the ability to customize their garments extensively online or in-store, followed by the delivery of tailor-made clothing directly to the consumer's doorstep. Indochino is notably recognized for providing a personalized shopping experience, utilizing a digital-measurement approach that aims to ensure a perfect fit, thereby revolutionizing the way men approach the purchase of formal and semi-formal wear.
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Last update: March 2026
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Review with most votes
The suit is perfect
There are some really good suit that i found here. After looking at different options i got the one! Well let me tell you something , i am not into buying suits for me but my si... Read onBy: Martin Norton