Italist45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2023.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Product felt good, refund didn't
I liked how it felt — solid, comfy enough, actually better than I expected for the price. I sent it back right away though, didn't work for me. Chatted and emailed a bunch, waited weeks and nothing on the refund. Feels like they drop the ball on returns even if the item itself was fine. Annoying, but glad the product was decent.
That little box smile
I almost laughed when I unzipped the box and saw the Ferragamo—clean, no marks, everything as pictured. That’s when I knew. Ordered Monday night, got it Friday via UPS, super fast. Price was about 500 CHF less than retail, so I was nervous, been burned before, but this time it worked. Packaging was a bit squashed, though.
Not worth the hassle
it took 3–4 days to ship (not next-day), then I got hit with local customs fees they don't cover. So I paid extra and their reply was "that's policy." Deleted their app, won't risk it again.
Was ready to rage, ended up relieved
I sat there, coffee cooling, convinced this would be another nightmare. My last return with a different company cost me over $100, so I braced. They quoted $40 for the return and I expected customs and a fight. It took weeks and a few extra fees popped up. But the moment the approval email showed and the refund finally hit my card — I relaxed. Not perfect. Customer support was slow. Still, they fixed it and I was pleasantly surprised.
Coat drama, but sorted
I first saw this coat on my sister’s Instagram and ordered because it looked perfect. Delivery showed up surprisingly fast, which I loved, and when a zipper started acting up after a couple weeks I was kind of panicked. Customer service actually listened (big relief) — they arranged a repair and sent a replacement button set, so the leaking feathers aren’t an issue anymore. Not thrilled about the price, but happy they handled it without endless back-and-forth.
Finally a blazer that felt right
fit, weight, details all there. Shipping was surprisingly quick from Italy and the packaging was tidy. Small things — a slight crease — but nothing major. I’ve been telling people about it since.
Shoes arrived mangled
I dropped a small fortune on a pair of Golden Goose — about $700 — and when the box arrived the shoes looked like they'd been tossed in a hurricane. Soles bent, shape ruined, not fixable. The ordering itself was fine, but delivery felt amateur-hour. I messaged customer service before posting and got a one-line, copy-paste thanks, which was disappointing and a little insulting. If you're picky about presentation, steer clear or at least ask about packaging. Next time I'll try Farfetch instead; they seem to actually care about how luxury items arrive. Kinda bummed.
The awkward refund epiphany
order unavailable. I needed them — bad back and long flights — and after a previous bad returns experience I was nervous. After week of silence I kept prodding customer service. Weirdly, an email eventually said refund sent — and for a month nothing showed. I kept checking, calling, sighing. The moment I knew I was satisfied was when the refund finally landed, exact amount, small relief.
Worth the push
they denied my return on day 14 (yep, last day), and it took three weeks, many emails and a lawyer threat before they finally approved it. They accepted the return — relief — but then there was an unexpected $80 customs fee. In the end I'm satisfied it worked out, but man, be ready to push.
Relief at last
I remember opening my bank app and seeing the refund land — that was the exact second I knew I wasn't losing this one. At first I was sure it was a scam, package too small for two items and zero replies, and I even thought about reporting them. I've been burned by other companies before so I was skeptical. Then a real agent finally answered, sorted the return and confirmed the refund, and it arrived within a week. So yeah, kind of a roller coaster, but ending felt fair. Would try them again, cautiously.
Refund saga, not shopping therapy
the product itself was excellent. Just be careful — returns seem risky.
Refund took forever, but it did come through
I mailed the return, UPS scan showed it delivered back on July 11, so I figured they'd refund me and move on. Weeks passed. I kept emailing—placating replies about the partner boutique needing to verify, then radio silence. I was ready to dispute with my card company and even filed a complaint with the BBB. After I escalated, they finally processed the refund. Not smooth, definitely not 24/7 customer service, but it got resolved in the end. My advice: keep tracking proof, follow up firmly, and don’t wait to escalate. I’d use them again, cautiously though, with tracking and patience.
Wedding shoes, messy returns
you can't just print a return label, you have to wait for their team to send one and that took a week. Then two weeks later they said they couldn't accept the return because of a scuff on the sole. I literally only wore them inside for two minutes. So the shoes themselves were OK, not flawless, but the returns process and customer service made this frustrating. Won't risk them again.
The shoes were great, the process was not
I like the shoes but the whole purchase was a headache, so I'm on the fence about keeping them. I ordered these as my go-to work shoes — something to wear on my regular commute and for client meetings — and they look exactly like the photos. That’s the only positive that felt simple. Everything else dragged out. No tracking was shared for over two weeks even though DHL had already been trying to deliver for days. I had to take a day off to chase down the package and learn that Italist hadn’t paid for delivery-to-pickup option, so there’s no easy reroute; you either sign in person or accept delivery without a signature, which I wasn’t willing to do for an expensive pair. Small details like that should be handled by the seller. I’m frustrated and tired of the logistics, and while the shoes fit great, the experience left a sour taste.
Wrong sneakers, long wait, tiny win
is the curation real, are prices legit, will returns be a nightmare? The Brunello Cucinelli pieces looked great so I clicked, nerves and all. Within an hour I noticed the duplicate and immediately tried their “24/7” chat to stop the order. Of course, nobody was there. Tried again, still nothing. Sent an email, paced a bit, checked my phone like a lunatic. About 20 hours later someone finally replied saying it was too late because the retail partner had accepted the order. That annoyed me—especially since the whole thing didn’t actually seem to be processed until days later. In the end the sneakers did show up and returning them turned out to be easier than I feared, which honestly took the edge off. So yeah, some doubts evaporated (returns were okay), some stuck around (support and communication need help). I’m glad it didn’t become a full disaster, but I’ll be triple-checking my cart next time. Lesson learned, awkward but not catastrophic.
Almost cancelled, glad I didn’t
I froze for a sec when I saw a $300 charge and honestly thought I’d walked into a sneaky subscription trap — so yeah, I was pretty skeptical before I clicked anything. I messaged customer support kind of half-annoyed and half-hopeful, and they actually talked me through what the Infinity Membership does, canceled the auto-renewal I hadn’t meant to sign up for, and offered a fix that made me feel better. I use the site for the occasional designer find, mostly shoes and a jacket here and there, so I wanted the perks for faster checkout and deals. The checkout wording could definitely be clearer — I almost missed it — but their team was friendly and actually helpful, which eased my mind. Now I’m glad I stuck around; it’s been useful in my day-to-day shopping and I’m pleasantly surprised.
Couch, receipt, and a disappearing $700
“we’ve escalated to finance,” “thanks for your patience,” rinse and repeat. No phone number, no human follow-up, just canned messages. That’s the thing that stuck with me — the copy-paste replies felt like hitting a wall. After nagging them for weeks, I finally saw the refund land (took longer than promised), and yeah, relief. Still, it didn’t feel smooth or professional. If you’re thinking of ordering expensive stuff from them, be ready to chase refunds and save screenshots. My little piece of advice: document everything and don’t assume the timeline they give is fixed. Mildly annoyed? Sure. Satisfied in the end? A bit — but only because I kept pushing.
That one time I almost lost patience (but got my money back)
oops, out of stock. Fine, mistakes happen, but the odd part was how long it took to get it sorted. I kept thinking delivery mix-up, warehouse hiccup — but it turned into a week, then two, and I was nudging support more than once. They promised a refund a couple times and then it took longer than I expected (I even had to mention Apple Pay escalation to speed things up — which felt awkward). In the end the money came back and I told my sister who’d asked to buy the same thing, “maybe go ahead but don’t expect lightning-fast service.” What won me over a little was that when I pushed, the team did respond and fixed it; that flip from skeptical to mildly relieved matters. So yeah, not flawless — delivery and inventory felt sloppy — but customer service eventually did the right thing. Small heads-up: if you’re in a hurry, maybe don’t count on fast turnaround.
Wrong color, slow refund — but it ended OK
item wrong, return followed instructions, they dropped the ball on communication, escalation necessary, refund issued in the end. If you shop here, be cautious — document everything, use a payment method with dispute protection, and expect to chase them if things go sideways. Slightly annoyed but relieved to have the money back.
Unexpected charge, frustrating support
membership is non-refundable and it was disclosed during sign-up. Fine, but I never clearly consented to a paid membership. The rep offered to cancel auto-renewal, which is something, but not what I asked for. So now I’m left hoping my card company can undo it. Bottom line: the transaction and invoice were delivered efficiently, but the customer service response felt scripted and unhelpful. If you’re considering this, watch the fine print and don’t rush through prompts. Take screenshots, double-check every checkbox, and use a card that makes disputes easy if needed. I’m annoyed and a bit worried, but not surprised — online sign-ups can be confusing. A clearer checkout and a human, flexible support reply would have made all the difference.
About Italist
Italist
Luxury brands are considered to be images in a consumers mind that entail links about a high level of quality, price, rarity, aesthetics, extraordinariness and a great extent of non-functional associations. As far as price is concerned, luxury brands products are the most expensive. Their quality is also the best and most often aren’t disposed of after use but are repaired, which give value over time.About Italist
Italist is one of the well-known platforms offering a variety of global luxury brands at competitive prices. Italist is inspired by passion about Italy’s amazing thoughts and shopping and making this accessible globally. Italist has a simple mission to combine efficient logistics, cutting edge technology and the best luxury brands globally to offer Italy’s retail price to shopper all over the world.
Products and services of Italist
Italist has a site through which clients can purchase in season, brand new and items that are entirely genuine at Italian retail price. Usually, the retail price is lower than other retail prices globally, and clients can save 30 to 40%. The platform makes it possible for clients to access over 200,000 luxury items in Italy and 1,000 brands internationally.
Compliments, complaints and tips for Italist
Italist offers its clients with completely authentic products and ensures this by working together with the best luxury retailers in Italy and who are certified twice by themselves and them by Italist. To ensure pieces bought arrive safely and quickly, Italist offers express international shipping on all its orders. If you have used their products, leave a review on US-Reviews.
How to know if you can trust an online shopping site?
Trouble finding out if you can trust a website or not? We created a shortlist of steps for you to take. If you follow all the steps, you will know whether to trust the site or not.
Now let’s have a look at the shortlist of steps to take when trying to analyze a website’s trustworthiness;
- Find out more information about the owner of the website. Is the owner of the site considered to be an expert by others in the field?
- Find out who is hosting the website. Know who is hosting the website, you will be able to judge whether the hosting organizations can be trusted.
- What is the purpose of the site? Are they trying to convince you with their astronomical discounts for luxurious and expensive items? Then you might want to double-check if you want to trust them.
- How up to date is the website? Are the prices correct, are the items being sold still matching the current trends? Is the site supporting their information with relevant and valuable sources?
- Also, try Googling their domain name as such: “link: ‘their full domain URL’. Then analyze the sites that link to the website you are researching. If all the referring sites are scammy, then you probably should not trust the site.
- Finally, research online reviews about the sites you are having doubts about. Online reviews on an independent review platform will tell you immediately if you should trust them or not.
So now you know how to research a website and know if the site can be trusted or not. We also did this for you. Here is a list of online shopping websites that have a proven track record in being trustworthy:
- 1791 Gunleather
- Chewy
- Fabletics
- Lyst
- Petco
- Shop Bazaar
- SSense
- Teespring
- The New York Times
Bonus!
📊 How did Italist shine for you?
Contact Information
10350 Santa Monica Boulevard
90025 Los Angeles
United States
Categories Italist
Page Statistics
Last update: November 2025
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Review with most votes
Great Selection, Prices, and C
I have been a client of Italist for several months now and I have had nothing but positive experiences with the company. Their online shopping platform is user-friendly and easy... Read onBy: Rahul Hills