Jura Watches68 reviews
This score is based on 68 genuine reviews submitted via US-Reviews since 2020.
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I kind of expected a fight over a pre-order, but it went smoother — thanks to their customer service. I had them order a special piece that the brand failed to deliver on time, which was annoying and caused some extra hassle for them. They handled it, offered an easy refund when I changed my mind, no drama. Delivery was messy though; I've had worse from other places, but this was fair and I’ll use them again.
Halfway in
delivery slipped from 2–4 weeks to "six" then radio silence. Every missed deadline meant another chase email, another shrug. I eventually pulled the plug and bought the same watch from a local shop; it arrived the next day and felt like relief. First thing I noticed wearing it was it was what I expected, solid, no fuss. Still annoyed about the bad updates, but at least I got the watch.
They had my back
Bit of a weird start — I ordered a custom piece and the maker didn’t deliver on time, so I braced for drama. I called them, they owned it, pre-ordered another option, and when I said I’d changed my mind they refunded me straight away, no fuss. That’s the exact moment I relaxed and thought, okay these people actually mean business. Started using them this month, liked the quick honesty — I’ll come back, for sure.
Not what I expected
I ordered a watch a couple of weeks before my wife's birthday and I kept thinking this will be fine, they'll ship it. It didn't arrive. At first I sent a few emails and left voicemails. Silence. When someone finally replied they kept saying the same thing — "it's due next week" — for weeks. That single line became the story. I waited about two months and kept calling, same reply, so I cancelled and bought one from Garmin instead, which actually shipped the same day. I've bought from this retailer before and their products were fine, that part wasn't the problem. The real issue was the communication. It felt like being strung along. A shame, because the watch itself would have been a nice gift.
Watch drama, honestly
I was staring at a pile of watch boxes that were supposed to make my mornings easier, not start a side gig—emailing. I bought six pricey pieces last November — sounded clever at the time. One arrived faulty and took about six months to get fixed, another was sold despite being discontinued, replacements were offered, one of those was also discontinued, and a promised June delivery dragged on into summer. I had to chase updates constantly and the owner was often silent. In the end items did arrive and the repaired watch works, so I'm grudgingly satisfied — man, what a hassle.
Timing let me down
I canceled my order. I needed the watch for our anniversary, so timing mattered. The timeline kept slipping — first 2–4 weeks, then 6, then no ETA at all. Every missed date meant another email or phone call from me. Replies were vague and slow. They never explained what was causing the holdup or when it might be fixed. That lack of clarity killed my confidence. I finally ordered the same model from a different jeweler and had it the next day. The watch itself looks fine, so it’s not the product — it’s the process. Would use them again only if communication improved and was timely.
Messy but not hopeless
neat packaging, quick photos, so yeah, decent first impression. Then the trouble began. One came faulty and it took roughly six months to get it back after repair; another turned out to be from a discontinued line that shouldn't have been sold. They offered swaps and some replacements finally showed up, and I’m honestly relieved at that — could've been worse. But I had to keep chasing for updates, emails often went unanswered. Frustrating, slow, but not absolutely hopeless.
Late and frustrating, but relieved in the end
Halfway through week two I was still calling and emailing, pretty much repeating myself to whoever answered — "it's due next week" became the mantra. I had ordered a watch for my wife's birthday and never got a solid update, so the gift plan fell apart. After two months and a bunch of unanswered messages I cancelled and ordered from Garmin instead, which was shipped the same day and I started using it that evening. First impressions of the watch itself were great, and honestly I was relieved it worked out, but I'm left annoyed with Jura's delivery and how they handled customer contact. I used to buy from them, but this experience was a wake-up call; decent product options, poor follow-through.
Refund saved the day, kind of
check stock or call first.
Almost had the right watch
the rep sounded genuinely apologetic and the refund came sooner than the worst-case. Still, disappointing for a company I trusted.
Worth the wait, if you plan for it
I ordered an Oris on June 27. It wasn’t in stock and I was told 2–3 weeks. That didn’t happen. There were a couple of delay emails and then another update saying late August. I actually got it on September 4. Annoying, sure, but not a scam. The watch itself surprised me. It sits nicely on the wrist — solid but not heavy, the bezel has a good click and the bracelet is comfy right away. I wear it to the office and on weekends. It feels more refined in real life than in the pictures. Customer service was straightforward. I could get through on the phone every time and they were honest about timescales, which helped. If you need a watch in a hurry, don’t order this one from stock that has to come from abroad. Expect around eight weeks and you won’t be frustrated. Would I buy again? Yes, but only if I’m not on a tight deadline. So, be realistic, be patient, and you’ll end up with a nice watch that actually lives up to the photos.
Worth the wait, just plan for it
I usually wear a watch every day, so when I order one I notice the little things — weight, how the bracelet sits, how the crown feels when you set the time. I ordered an Oris on June 27 knowing it wasn't in stock; they told me 2–3 weeks and, honestly, that was optimistic. I got an email about a delay, then another saying they expected stock end of August, and it finally arrived September 4. So yeah, slow, but not shady. Customer service picked up the phone each time and gave straightforward answers — no fluff. The watch itself feels solid on the wrist, a bit heavier than my old piece, the clasp is secure and the dial is easy to read during the day. I've worn it for work and weekends; it settles nicely and hasn't given me any trouble so far. The only real downside is the waiting — if you need something fast, don't count on two-week delivery. If you can wait about eight weeks when out of stock, you'll be fine. I'd order again, but not in a rush.
Birthday-watch saga
By day three I was staring at the tracking page like it owed me money. I first saw the watch on Instagram after a coworker pinged me a screenshot — looked perfect for my dad’s 70th, so I ordered. Confirmation came through (price looked right), delivery said two days, and then…nothing. Emails went unanswered, calls went to voicemail, Instagram DMs ghosted me, and WhatsApp finally replied the next day with “hold on a moment” and then silence again. Third day on the phone someone said it was discontinued and out of stock. Funny thing — the brand’s own site still had it listed, just pricier. Felt like a classic misprice cancel, which is annoying because my dad’s birthday came and went while I waited. I took screenshots, I nagged, I got a bit ranty, not my finest hour. In the end they did refund me (took a few days shorter than they first warned) and sent a proper cancellation email — so not completely hopeless. Delivery and the first-line service were a mess, but persistence paid off. Won’t forget the hassle, but at least it didn’t become a legal drama.
Nice watch, messy delivery and awkward support
the order arrived late and parts were missing — I was expecting two straps and three watch cases per the listing, but only one strap and one case showed up. I rang them within ten minutes of delivery and the rep asked for photos and said they couldn’t look into it until Monday. No real apology, just “send photos.” That felt cold. I get that warehouses don’t work weekends, but the tone could’ve been better.
I did send pics and they replied saying the box is the right style and that they won’t cover return postage unless it’s damaged. That felt off because the listing was clear. Still, even with the mix-up, the watch itself surprised me in a good way — clasp is secure, crystal is clear, and I wasn’t expecting the extra heft to be so reassuring. If they sort the missing parts without too much hassle I’ll be happy, but right now I’m ambivalent — product quality: thumbs up; customer service and delivery: could be better. Small things like a quick “sorry, we’ll fix it” would’ve made a big difference. So yeah, recommend the watch for feel and wearability, but be prepared to chase support if the order isn’t complete.Birthday gift went off the rails
buy a watch for my dad's 70th, wrap it, done. Except nothing was done. Order confirmed, price shown, estimated delivery in two days — and then radio silence. I sent emails, called, messaged Instagram, WhatsApp... only got a reply on WhatsApp a day later that was basically "hold on" and then poof. Finally someone picked up on my third call and said the watch was discontinued and out of stock. That didn't add up when I checked the brand's site — same model still listed, just more expensive. So my guess is they mispriced it and decided to cancel instead of owning up. Super frustrating because the birthday came and went. On the plus side, I did screenshot everything so at least I had receipts when they quietly flipped the order to "cancelled." They told me a refund would take 7–10 working days — fine, but that’s slow and vague. I’ve had smoother runs with other retailers where stuff ships and customer service actually answers. Not a total disaster (I eventually got some responses), but definitely not how I expected it to go.
Took a chance — ended up happier than I expected
six weeks after getting the watch, the hour hand stopped moving. Weirdly the minute, second and GMT hands kept doing their thing, so it wasn’t totally dead, just… off. I emailed the seller — twice — and didn’t hear back for ages. That part was annoying, I’ll be honest. So I ended up going straight to the manufacturer, explained everything, and sent it in. Big relief: the people who actually make the thing were helpful and thorough. They found debris in the movement and replaced the hour hand, GMT hand and the movement itself. That was an unexpected but good surprise; honestly, I figured it might be a lost cause and then they fixed multiple parts.
I only wore the watch around ten times before the first problem, crown always screwed down, so it felt like maybe it had been a display model before. Not stated in the listing, which is a bummer, but not a dealbreaker for me. After the manufacturer’s repair I wore it a day and — shockingly — the same hour-hand issue popped up again. At that point I was fed up and reached back out to the retailer. They did respond that time, sent it back to the maker, and things moved, slowly. Communication from the retailer was patchy — I had to check in a few times to get updates — but each time the manufacturer handled the technical side well. Eventually the watch came back properly sorted and, frankly, it’s been performing nicely in daily life since: I wear it to work, on weekends, it keeps time, the GMT is actually useful when I’m tracking a different time zone, and it feels sturdy.
So where I started skeptical, I ended up pleasantly surprised — not because the retailer was perfect (they weren’t), but because the manufacturer fixed a messy problem thoroughly, and now the watch is exactly the kind of everyday piece I wanted. If you buy from this seller, just be prepared to be proactive about follow-ups, and if something goes wrong, don’t be afraid to contact the maker directly. Worth it for the watch itself, but the aftercare could use work.Not worth the time
I wouldn't buy from them again. Short version — watch broke, company went quiet, manufacturer fixed it, it broke again, and the whole thing turned into a months-long back-and-forth. I'm saying this as straight as I can because I don't want someone else to waste time on the same nonsense.
Messed-up package, slow follow-up
fewer straps and fewer cases than advertised. I called right after I unpacked it (within ten minutes), and the person on the phone asked for photos and said they couldn’t really do anything until Monday because their dispatch team wasn’t in. No real apology, just “send photos” and we’ll look into it. That felt flat, and honestly it eroded my confidence pretty quickly, so I opened a PayPal dispute rather than wait it out.
A few days later they emailed back saying the box was correct and their style, and that they don’t cover return postage unless an item is damaged or faulty. So they expect me to pay to send back something that doesn’t match what I ordered. That’s the part that annoyed me most — not the mistake itself but the way it was handled and shrugged off.
To be fair, the watch works, and if you just want the watch and don’t care about the extras, you might be fine. But if you expect the full advertised set, be prepared for delays and pushback. My takeaway: double-check the shipment when it arrives, document everything, and don’t assume customer service will move quickly. I wish they’d been quicker and a bit more apologetic; a simple offer to cover return shipping would’ve gone a long way and probably avoided the PayPal step. Short version: product okay, but delivery and support need work — buyer beware if completeness matters to you.Watch, strap, and a lot of waiting
I won't be ordering here again. I actually wanted this to work out, but after a month of silence and vague promises I'm done letting hope sit in my inbox. I ordered a Garmin on July 8 and at the time of writing it's late August — still "unfulfilled" on their site and still no watch on my wrist. That’s the short story.
Long wait, poor updates — good product though
I liked the watch when it finally showed up, but I wouldn’t trust this retailer again because the communication and delivery were a mess. I needed this Garmin for training — recovering from a bad lower‑back flare and gearing up for a half‑marathon — so I wanted accurate GPS and heart‑rate tracking sooner rather than later. That’s why the delay stung more than it otherwise would have. I ordered on July 8, expecting the usual online wait, but this turned into multiple weeks of silence and vague promises. They only ever told me stock was “pending” after checkout, which felt like a surprise after I’d already paid. Not great. The website chat was hit or miss — most of the time it didn’t respond, and when it did it was the same script about Garmin stock. I checked Garmin’s own store and could actually order the same model there with a 2–4 day window, which made the whole thing feel weirder. I got one optimistic message saying stock was due the week of Aug 18, then nothing; another follow‑up a few days later said still no delivery from Garmin. A week of silence here, an email a day later there, it added up to a lot of chasing. At some point they offered an extra strap as a “sorry” — small gesture, and yes I appreciated it, but that alone didn’t fix the stress. The watch did arrive eventually, and it works exactly as advertised: solid GPS, the sleep and HR metrics were helpful during my rehab, battery life is fine. So in terms of product quality — thumbs up. My mood shifted from skeptical to satisfied about the device itself, just not about the journey to get it. I’ll be honest: if you need something quickly, go elsewhere. If you can tolerate slow, unclear updates and inventory mysteries, you might be okay — but I’d rather spend a little more and avoid the nagging worry that your order is just... stuck. So yeah, watch = good. Shop = meh. Won’t be ordering from them again unless they drastically improve communication.
About Jura Watches
Yes, Jura Watches is a luxury watch retailer based in the United Kingdom, specializing in the sale of high-end timepieces from a variety of prestigious brands, including but not limited to Breitling, TAG Heuer, and Omega. As an authorized dealer, they offer a wide selection of watches, encompassing both the latest models and exclusive limited editions, catering to collectors and first-time buyers alike. Their services include watch sales, part exchange, and repair services, ensuring a comprehensive customer experience. The company prides itself on its expert knowledge, exceptional customer service, and the assurance of authenticity in every purchase. Jura Watches operates both online and through a network of physical stores, providing a seamless shopping experience for clients worldwide. Their history reflects a dedication to the luxury watch market, with years of experience in satisfying the demands and preferences of watch enthusiasts.
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Contact Information
King Street
DE6 1EA Ashbourne
United Kingdom
Categories Jura Watches
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Last update: December 2025
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Huge collections
This is a big time shop.Watches. I do not like to use watches . Interesting is no members of my family use watches.But everyone have one watch which is compulsory that is for sw... Read onBy: Fardin