Jura Watches54 reviews
This score is based on 54 genuine reviews submitted via US-Reviews since 2020.
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I spotted their ad on Instagram and told a buddy to check them out, so I ordered a watch. Delivery was messy — item out of stock, month-long chase, refund only after many reminders. Support was slow but one rep was actually helpful. Packaging looked nice though, an odd surprise.
Slow refund
By the time I finally got the refund, I’d already chased them for weeks. I’d seen the watch on Instagram after a friend tipped me, so I ordered — but it was out of stock. Refund came eventually, service felt messy, item itself might’ve been fine.
When it finally clicked
commuting, coffee runs, quick hikes on weekends. The moment I was sold was when I forgot to take it off and noticed it still there after a day of meetings. Solid watch.
Barbecue find
I first saw this Tudor on a buddy at a backyard barbecue and couldn’t stop staring. My friend told me where to buy it, so I paid in full. Nothing arrived on the day, so I had to nudge the seller — not ideal. After that messages improved and they shipped Special Delivery. When it finally arrived the next afternoon and I tried it on, I just knew it was worth the wait. Wears daily, barely takes off.
Empty-wrist saga
So I end up staring at my empty wrist because a "few weeks" turned into months. Placed a big order with Elliot for a pricey watch, they promised a couple weeks, then radio silence — had to hunt them down constantly. Once they’d taken the cash, customer care vanished. Asked for a refund, nothing happened, so I filed a chargeback. They even disputed it, as if that helps. Been burned before, but this felt worse, ugh.
Unexpectedly OK in the end
Bought an expensive watch and, after waiting way longer than promised, I was ready to write them off. Kept chasing, kept calling and eventually did a chargeback — bit messy. Surprisingly someone higher up stepped in after that and sorted the refund and even apologized, which I didn't expect. The watch itself looked great and felt solid when it finally arrived via a different route. I've had worse with other sellers, so overall a weird experience but ended okay in the end.
Delivery hiccup, service pulled through
I kind of expected a fight over a pre-order, but it went smoother — thanks to their customer service. I had them order a special piece that the brand failed to deliver on time, which was annoying and caused some extra hassle for them. They handled it, offered an easy refund when I changed my mind, no drama. Delivery was messy though; I've had worse from other places, but this was fair and I’ll use them again.
Halfway in
delivery slipped from 2–4 weeks to "six" then radio silence. Every missed deadline meant another chase email, another shrug. I eventually pulled the plug and bought the same watch from a local shop; it arrived the next day and felt like relief. First thing I noticed wearing it was it was what I expected, solid, no fuss. Still annoyed about the bad updates, but at least I got the watch.
They had my back
Bit of a weird start — I ordered a custom piece and the maker didn’t deliver on time, so I braced for drama. I called them, they owned it, pre-ordered another option, and when I said I’d changed my mind they refunded me straight away, no fuss. That’s the exact moment I relaxed and thought, okay these people actually mean business. Started using them this month, liked the quick honesty — I’ll come back, for sure.
Not what I expected
I ordered a watch a couple of weeks before my wife's birthday and I kept thinking this will be fine, they'll ship it. It didn't arrive. At first I sent a few emails and left voicemails. Silence. When someone finally replied they kept saying the same thing — "it's due next week" — for weeks. That single line became the story. I waited about two months and kept calling, same reply, so I cancelled and bought one from Garmin instead, which actually shipped the same day. I've bought from this retailer before and their products were fine, that part wasn't the problem. The real issue was the communication. It felt like being strung along. A shame, because the watch itself would have been a nice gift.
Watch drama, honestly
I was staring at a pile of watch boxes that were supposed to make my mornings easier, not start a side gig—emailing. I bought six pricey pieces last November — sounded clever at the time. One arrived faulty and took about six months to get fixed, another was sold despite being discontinued, replacements were offered, one of those was also discontinued, and a promised June delivery dragged on into summer. I had to chase updates constantly and the owner was often silent. In the end items did arrive and the repaired watch works, so I'm grudgingly satisfied — man, what a hassle.
Timing let me down
I canceled my order. I needed the watch for our anniversary, so timing mattered. The timeline kept slipping — first 2–4 weeks, then 6, then no ETA at all. Every missed date meant another email or phone call from me. Replies were vague and slow. They never explained what was causing the holdup or when it might be fixed. That lack of clarity killed my confidence. I finally ordered the same model from a different jeweler and had it the next day. The watch itself looks fine, so it’s not the product — it’s the process. Would use them again only if communication improved and was timely.
Messy but not hopeless
neat packaging, quick photos, so yeah, decent first impression. Then the trouble began. One came faulty and it took roughly six months to get it back after repair; another turned out to be from a discontinued line that shouldn't have been sold. They offered swaps and some replacements finally showed up, and I’m honestly relieved at that — could've been worse. But I had to keep chasing for updates, emails often went unanswered. Frustrating, slow, but not absolutely hopeless.
Late and frustrating, but relieved in the end
Halfway through week two I was still calling and emailing, pretty much repeating myself to whoever answered — "it's due next week" became the mantra. I had ordered a watch for my wife's birthday and never got a solid update, so the gift plan fell apart. After two months and a bunch of unanswered messages I cancelled and ordered from Garmin instead, which was shipped the same day and I started using it that evening. First impressions of the watch itself were great, and honestly I was relieved it worked out, but I'm left annoyed with Jura's delivery and how they handled customer contact. I used to buy from them, but this experience was a wake-up call; decent product options, poor follow-through.
Refund saved the day, kind of
check stock or call first.
Almost had the right watch
the rep sounded genuinely apologetic and the refund came sooner than the worst-case. Still, disappointing for a company I trusted.
Worth the wait, if you plan for it
I ordered an Oris on June 27. It wasn’t in stock and I was told 2–3 weeks. That didn’t happen. There were a couple of delay emails and then another update saying late August. I actually got it on September 4. Annoying, sure, but not a scam. The watch itself surprised me. It sits nicely on the wrist — solid but not heavy, the bezel has a good click and the bracelet is comfy right away. I wear it to the office and on weekends. It feels more refined in real life than in the pictures. Customer service was straightforward. I could get through on the phone every time and they were honest about timescales, which helped. If you need a watch in a hurry, don’t order this one from stock that has to come from abroad. Expect around eight weeks and you won’t be frustrated. Would I buy again? Yes, but only if I’m not on a tight deadline. So, be realistic, be patient, and you’ll end up with a nice watch that actually lives up to the photos.
Worth the wait, just plan for it
I usually wear a watch every day, so when I order one I notice the little things — weight, how the bracelet sits, how the crown feels when you set the time. I ordered an Oris on June 27 knowing it wasn't in stock; they told me 2–3 weeks and, honestly, that was optimistic. I got an email about a delay, then another saying they expected stock end of August, and it finally arrived September 4. So yeah, slow, but not shady. Customer service picked up the phone each time and gave straightforward answers — no fluff. The watch itself feels solid on the wrist, a bit heavier than my old piece, the clasp is secure and the dial is easy to read during the day. I've worn it for work and weekends; it settles nicely and hasn't given me any trouble so far. The only real downside is the waiting — if you need something fast, don't count on two-week delivery. If you can wait about eight weeks when out of stock, you'll be fine. I'd order again, but not in a rush.
Birthday-watch saga
By day three I was staring at the tracking page like it owed me money. I first saw the watch on Instagram after a coworker pinged me a screenshot — looked perfect for my dad’s 70th, so I ordered. Confirmation came through (price looked right), delivery said two days, and then…nothing. Emails went unanswered, calls went to voicemail, Instagram DMs ghosted me, and WhatsApp finally replied the next day with “hold on a moment” and then silence again. Third day on the phone someone said it was discontinued and out of stock. Funny thing — the brand’s own site still had it listed, just pricier. Felt like a classic misprice cancel, which is annoying because my dad’s birthday came and went while I waited. I took screenshots, I nagged, I got a bit ranty, not my finest hour. In the end they did refund me (took a few days shorter than they first warned) and sent a proper cancellation email — so not completely hopeless. Delivery and the first-line service were a mess, but persistence paid off. Won’t forget the hassle, but at least it didn’t become a legal drama.
Nice watch, messy delivery and awkward support
the order arrived late and parts were missing — I was expecting two straps and three watch cases per the listing, but only one strap and one case showed up. I rang them within ten minutes of delivery and the rep asked for photos and said they couldn’t look into it until Monday. No real apology, just “send photos.” That felt cold. I get that warehouses don’t work weekends, but the tone could’ve been better.
I did send pics and they replied saying the box is the right style and that they won’t cover return postage unless it’s damaged. That felt off because the listing was clear. Still, even with the mix-up, the watch itself surprised me in a good way — clasp is secure, crystal is clear, and I wasn’t expecting the extra heft to be so reassuring. If they sort the missing parts without too much hassle I’ll be happy, but right now I’m ambivalent — product quality: thumbs up; customer service and delivery: could be better. Small things like a quick “sorry, we’ll fix it” would’ve made a big difference. So yeah, recommend the watch for feel and wearability, but be prepared to chase support if the order isn’t complete.
About Jura Watches
Yes, Jura Watches is a luxury watch retailer based in the United Kingdom, specializing in the sale of high-end timepieces from a variety of prestigious brands, including but not limited to Breitling, TAG Heuer, and Omega. As an authorized dealer, they offer a wide selection of watches, encompassing both the latest models and exclusive limited editions, catering to collectors and first-time buyers alike. Their services include watch sales, part exchange, and repair services, ensuring a comprehensive customer experience. The company prides itself on its expert knowledge, exceptional customer service, and the assurance of authenticity in every purchase. Jura Watches operates both online and through a network of physical stores, providing a seamless shopping experience for clients worldwide. Their history reflects a dedication to the luxury watch market, with years of experience in satisfying the demands and preferences of watch enthusiasts.
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Contact Information
King Street
DE6 1EA Ashbourne
United Kingdom
Categories Jura Watches
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Last update: November 2025
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