Jura Watches37 reviews
This score is based on 37 genuine reviews submitted via US-Reviews since 2020.
Featured Reviews
Reviews (37)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Worth the wait, just plan for it
I usually wear a watch every day, so when I order one I notice the little things — weight, how the bracelet sits, how the crown feels when you set the time. I ordered an Oris on June 27 knowing it wasn't in stock; they told me 2–3 weeks and, honestly, that was optimistic. I got an email about a delay, then another saying they expected stock end of August, and it finally arrived September 4. So yeah, slow, but not shady. Customer service picked up the phone each time and gave straightforward answers — no fluff. The watch itself feels solid on the wrist, a bit heavier than my old piece, the clasp is secure and the dial is easy to read during the day. I've worn it for work and weekends; it settles nicely and hasn't given me any trouble so far. The only real downside is the waiting — if you need something fast, don't count on two-week delivery. If you can wait about eight weeks when out of stock, you'll be fine. I'd order again, but not in a rush.
Birthday-watch saga
By day three I was staring at the tracking page like it owed me money. I first saw the watch on Instagram after a coworker pinged me a screenshot — looked perfect for my dad’s 70th, so I ordered. Confirmation came through (price looked right), delivery said two days, and then…nothing. Emails went unanswered, calls went to voicemail, Instagram DMs ghosted me, and WhatsApp finally replied the next day with “hold on a moment” and then silence again. Third day on the phone someone said it was discontinued and out of stock. Funny thing — the brand’s own site still had it listed, just pricier. Felt like a classic misprice cancel, which is annoying because my dad’s birthday came and went while I waited. I took screenshots, I nagged, I got a bit ranty, not my finest hour. In the end they did refund me (took a few days shorter than they first warned) and sent a proper cancellation email — so not completely hopeless. Delivery and the first-line service were a mess, but persistence paid off. Won’t forget the hassle, but at least it didn’t become a legal drama.
Nice watch, messy delivery and awkward support
the order arrived late and parts were missing — I was expecting two straps and three watch cases per the listing, but only one strap and one case showed up. I rang them within ten minutes of delivery and the rep asked for photos and said they couldn’t look into it until Monday. No real apology, just “send photos.” That felt cold. I get that warehouses don’t work weekends, but the tone could’ve been better.
I did send pics and they replied saying the box is the right style and that they won’t cover return postage unless it’s damaged. That felt off because the listing was clear. Still, even with the mix-up, the watch itself surprised me in a good way — clasp is secure, crystal is clear, and I wasn’t expecting the extra heft to be so reassuring. If they sort the missing parts without too much hassle I’ll be happy, but right now I’m ambivalent — product quality: thumbs up; customer service and delivery: could be better. Small things like a quick “sorry, we’ll fix it” would’ve made a big difference. So yeah, recommend the watch for feel and wearability, but be prepared to chase support if the order isn’t complete.Birthday gift went off the rails
buy a watch for my dad's 70th, wrap it, done. Except nothing was done. Order confirmed, price shown, estimated delivery in two days — and then radio silence. I sent emails, called, messaged Instagram, WhatsApp... only got a reply on WhatsApp a day later that was basically "hold on" and then poof. Finally someone picked up on my third call and said the watch was discontinued and out of stock. That didn't add up when I checked the brand's site — same model still listed, just more expensive. So my guess is they mispriced it and decided to cancel instead of owning up. Super frustrating because the birthday came and went. On the plus side, I did screenshot everything so at least I had receipts when they quietly flipped the order to "cancelled." They told me a refund would take 7–10 working days — fine, but that’s slow and vague. I’ve had smoother runs with other retailers where stuff ships and customer service actually answers. Not a total disaster (I eventually got some responses), but definitely not how I expected it to go.
Took a chance — ended up happier than I expected
six weeks after getting the watch, the hour hand stopped moving. Weirdly the minute, second and GMT hands kept doing their thing, so it wasn’t totally dead, just… off. I emailed the seller — twice — and didn’t hear back for ages. That part was annoying, I’ll be honest. So I ended up going straight to the manufacturer, explained everything, and sent it in. Big relief: the people who actually make the thing were helpful and thorough. They found debris in the movement and replaced the hour hand, GMT hand and the movement itself. That was an unexpected but good surprise; honestly, I figured it might be a lost cause and then they fixed multiple parts.
I only wore the watch around ten times before the first problem, crown always screwed down, so it felt like maybe it had been a display model before. Not stated in the listing, which is a bummer, but not a dealbreaker for me. After the manufacturer’s repair I wore it a day and — shockingly — the same hour-hand issue popped up again. At that point I was fed up and reached back out to the retailer. They did respond that time, sent it back to the maker, and things moved, slowly. Communication from the retailer was patchy — I had to check in a few times to get updates — but each time the manufacturer handled the technical side well. Eventually the watch came back properly sorted and, frankly, it’s been performing nicely in daily life since: I wear it to work, on weekends, it keeps time, the GMT is actually useful when I’m tracking a different time zone, and it feels sturdy.
So where I started skeptical, I ended up pleasantly surprised — not because the retailer was perfect (they weren’t), but because the manufacturer fixed a messy problem thoroughly, and now the watch is exactly the kind of everyday piece I wanted. If you buy from this seller, just be prepared to be proactive about follow-ups, and if something goes wrong, don’t be afraid to contact the maker directly. Worth it for the watch itself, but the aftercare could use work.Not worth the time
I wouldn't buy from them again. Short version — watch broke, company went quiet, manufacturer fixed it, it broke again, and the whole thing turned into a months-long back-and-forth. I'm saying this as straight as I can because I don't want someone else to waste time on the same nonsense.
Messed-up package, slow follow-up
fewer straps and fewer cases than advertised. I called right after I unpacked it (within ten minutes), and the person on the phone asked for photos and said they couldn’t really do anything until Monday because their dispatch team wasn’t in. No real apology, just “send photos” and we’ll look into it. That felt flat, and honestly it eroded my confidence pretty quickly, so I opened a PayPal dispute rather than wait it out.
A few days later they emailed back saying the box was correct and their style, and that they don’t cover return postage unless an item is damaged or faulty. So they expect me to pay to send back something that doesn’t match what I ordered. That’s the part that annoyed me most — not the mistake itself but the way it was handled and shrugged off.
To be fair, the watch works, and if you just want the watch and don’t care about the extras, you might be fine. But if you expect the full advertised set, be prepared for delays and pushback. My takeaway: double-check the shipment when it arrives, document everything, and don’t assume customer service will move quickly. I wish they’d been quicker and a bit more apologetic; a simple offer to cover return shipping would’ve gone a long way and probably avoided the PayPal step. Short version: product okay, but delivery and support need work — buyer beware if completeness matters to you.Watch, strap, and a lot of waiting
I won't be ordering here again. I actually wanted this to work out, but after a month of silence and vague promises I'm done letting hope sit in my inbox. I ordered a Garmin on July 8 and at the time of writing it's late August — still "unfulfilled" on their site and still no watch on my wrist. That’s the short story.
Long wait, poor updates — good product though
I liked the watch when it finally showed up, but I wouldn’t trust this retailer again because the communication and delivery were a mess. I needed this Garmin for training — recovering from a bad lower‑back flare and gearing up for a half‑marathon — so I wanted accurate GPS and heart‑rate tracking sooner rather than later. That’s why the delay stung more than it otherwise would have. I ordered on July 8, expecting the usual online wait, but this turned into multiple weeks of silence and vague promises. They only ever told me stock was “pending” after checkout, which felt like a surprise after I’d already paid. Not great. The website chat was hit or miss — most of the time it didn’t respond, and when it did it was the same script about Garmin stock. I checked Garmin’s own store and could actually order the same model there with a 2–4 day window, which made the whole thing feel weirder. I got one optimistic message saying stock was due the week of Aug 18, then nothing; another follow‑up a few days later said still no delivery from Garmin. A week of silence here, an email a day later there, it added up to a lot of chasing. At some point they offered an extra strap as a “sorry” — small gesture, and yes I appreciated it, but that alone didn’t fix the stress. The watch did arrive eventually, and it works exactly as advertised: solid GPS, the sleep and HR metrics were helpful during my rehab, battery life is fine. So in terms of product quality — thumbs up. My mood shifted from skeptical to satisfied about the device itself, just not about the journey to get it. I’ll be honest: if you need something quickly, go elsewhere. If you can tolerate slow, unclear updates and inventory mysteries, you might be okay — but I’d rather spend a little more and avoid the nagging worry that your order is just... stuck. So yeah, watch = good. Shop = meh. Won’t be ordering from them again unless they drastically improve communication.
Watch purchase
I bought a watch from this store and it was seriously terrible. I got it back in April and they didn't even have it in stock, can you believe that? Then it took them forever to finally let me know they didn't have it, so annoying. I had to keep asking for updates and it was just the worst customer service experience. Ended up getting a refund and purchased the same watch somewhere else, much better. Definitely not worth your time to deal with this place, it's the worst!
Great price, resolved delivery issues
I recently bought a watch for a great deal, but had some problems with the delivery service. Luckily, the customer service person at the store was super helpful and gave me a few ways to fix the issue. After a little discussion, we were able to resolve the problems, and now I'm a happy customer with my new watch.
Zodiac sea cron watch purchase.
I decided to take a gamble and order a watch I had my eye on, and it definitely paid off. The price was way better than what other stores were offering, and the watch showed up really fast and in perfect shape. It still had all the protective plastic on it, so it was clear that they handled it with care. It was a great experience overall, and I would totally suggest it to anyone else looking for a new watch.
Watch Ordered
I recently ordered a watch and there was a little mix-up with my order, but thankfully, the person assisting me, named Hope, was incredibly kind and handled everything promptly. Hope even made sure to double-check if the watch was available and sent it out right away.
New watch purchase
The people working at the store in Bakewell were amazing when I went there recently. It was so nicely arranged, making it feel fancy and cozy at the same time. The staff helping me out knew their stuff and were really nice, they helped me pick out a watch that I absolutely loved and that matched my style perfectly. They paid attention to what I wanted and made sure I was happy with my choice. I left the store feeling super happy with my new watch and it was such a great shopping trip. Big thanks to all the staff at the store for being so awesome.
Online watch purchase
I just bought a watch online and everything went really well. The watch arrived quickly and was just like it was described. The only problem was the bracelet needed some fixing, but I got it taken care of at a local shop. The company quickly reimbursed me for the work. I really like the great customer service for luxury watches and jewelry.
Victorinox Watch Fieldforce Chrono
I phoned the store to inquire about some cool Swiss Army watches I saw online. A guy named Ellis helped me and was really nice and patient. I'm not a fan of phone calls, so they sent me an email with a link to pay. Ellis stayed on the line until I received the email and could click on it. The whole ordering process was super simple. I got confirmation within 20 minutes. The watch arrived the next day, which was great because I live in North Scotland where mail can take a while. It arrived just in time for my son's 18th birthday and he was thrilled, grinning from ear to ear! We had to get some links removed from the strap to fit him better, but a local jeweler made that a piece of cake. Overall, it was a really positive experience and I would definitely shop here again and recommend it to my family and friends!
IWC Top Gun Mojave Desert
I recently bought the IWC Top Gun Mojave Desert from this watch retailer and the experience was really great. The sales associate, who I'll call "S.T.", was super helpful and knew a lot about the watch I wanted. They were able to answer all my questions easily. Their professionalism and knowledge made buying the watch really easy. Plus, the communication from the retailer was top-notch, they kept me updated throughout the whole process. Overall, my experience with this retailer was fantastic and I would definitely recommend them to anyone looking for a new watch.
My new watch
I got this new watch that is so awesome and shiny, I seriously love it. I wore it to school and all my friends were asking me where I got it from. I told them I got it from Jura Watches, obviously! It was super easy to find it online and the delivery came really fast. I'm excited to show it off wherever I go!
Garmin watch
As a customer of this company, I gotta say my experience was pretty disappointing. I bought a Garmin watch on April 6th thinking it would arrive quickly since it's not all that fancy and you can get it at other stores. But man, it took a crazy long 7 weeks for it to finally show up on May 24th. And let me tell you, there was zero communication from them during that whole time. I called them a bunch of times, but all I got were lame excuses about delays and promises to check with the manufacturer, which never happened. Their customer service was a joke, they didn't seem to care about me at all. It's obvious they only care about getting your money and don't give a darn about keeping customers happy or coming back.
Custom watch purchase
I just bought a custom watch online, and I gotta say, the service was top-notch. From the moment I first reached out to when I got the package, everything went super smoothly. Ellis, the customer service rep, was amazing - always quick to respond and gave me all the details I needed right away. They made sure I knew it would take 12 weeks to get my order, and they kept me in the loop with delivery updates. Overall, it was a flawless experience, and big thanks to Ellis for making it all so easy.
About Jura Watches
Yes, Jura Watches is a luxury watch retailer based in the United Kingdom, specializing in the sale of high-end timepieces from a variety of prestigious brands, including but not limited to Breitling, TAG Heuer, and Omega. As an authorized dealer, they offer a wide selection of watches, encompassing both the latest models and exclusive limited editions, catering to collectors and first-time buyers alike. Their services include watch sales, part exchange, and repair services, ensuring a comprehensive customer experience. The company prides itself on its expert knowledge, exceptional customer service, and the assurance of authenticity in every purchase. Jura Watches operates both online and through a network of physical stores, providing a seamless shopping experience for clients worldwide. Their history reflects a dedication to the luxury watch market, with years of experience in satisfying the demands and preferences of watch enthusiasts.
Bonus!
📊 How did Jura Watches shine for you?
Contact Information
King Street
DE6 1EA Ashbourne
United Kingdom
Categories Jura Watches
Page Statistics
Last update: October 2025
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Huge collections
This is a big time shop.Watches. I do not like to use watches . Interesting is no members of my family use watches.But everyone have one watch which is compulsory that is for sw... Read onBy: Fardin