Jura Watches61 reviews
This score is based on 61 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Rough ride, weirdly fast delivery
Weirdly, delivery showed up on time but customer support's a nightmare — stuck in a dispute, and I've seen better elsewhere.
Left hanging
Midway through weekend packing, I’d been excited to try it — felt perfect in pictures; tracking froze, they stopped replying, then cancelled after weeks
Finally heard back
Was pretty fed up waiting four weeks, but I actually felt relieved when they finally confirmed the cancellation — still annoyed by the silence though.
Watch's ok, strap saga
Not impressed — still waiting on a replacement strap after buying. I grabbed it in March, wore it once; watch is fine, strap too small and customer service slow.
Long wait, watch okay
Not great, but the watch itself is fine; I waited ages, strap arrived too small, support was slow and vague, still waiting months for a replacement — wish they'd hurry.
Waiting on the watch
I never got the watch, and no one answered the office line all week. Based on the photos it would have felt solid on my wrist, but I can’t say. Please improve communication. Kinda relieved nothing charged.
Quick pleasant surprise
I spotted this on Instagram and told my sister to try it — order arrived way earlier than I expected, and customer service actually called to confirm (really appreciated). Delivery was smooth and even included a small thank-you note.
Rough order, small wins
I spotted their ad on Instagram and told a buddy to check them out, so I ordered a watch. Delivery was messy — item out of stock, month-long chase, refund only after many reminders. Support was slow but one rep was actually helpful. Packaging looked nice though, an odd surprise.
Slow refund
By the time I finally got the refund, I’d already chased them for weeks. I’d seen the watch on Instagram after a friend tipped me, so I ordered — but it was out of stock. Refund came eventually, service felt messy, item itself might’ve been fine.
When it finally clicked
commuting, coffee runs, quick hikes on weekends. The moment I was sold was when I forgot to take it off and noticed it still there after a day of meetings. Solid watch.
Barbecue find
I first saw this Tudor on a buddy at a backyard barbecue and couldn’t stop staring. My friend told me where to buy it, so I paid in full. Nothing arrived on the day, so I had to nudge the seller — not ideal. After that messages improved and they shipped Special Delivery. When it finally arrived the next afternoon and I tried it on, I just knew it was worth the wait. Wears daily, barely takes off.
Empty-wrist saga
So I end up staring at my empty wrist because a "few weeks" turned into months. Placed a big order with Elliot for a pricey watch, they promised a couple weeks, then radio silence — had to hunt them down constantly. Once they’d taken the cash, customer care vanished. Asked for a refund, nothing happened, so I filed a chargeback. They even disputed it, as if that helps. Been burned before, but this felt worse, ugh.
Unexpectedly OK in the end
Bought an expensive watch and, after waiting way longer than promised, I was ready to write them off. Kept chasing, kept calling and eventually did a chargeback — bit messy. Surprisingly someone higher up stepped in after that and sorted the refund and even apologized, which I didn't expect. The watch itself looked great and felt solid when it finally arrived via a different route. I've had worse with other sellers, so overall a weird experience but ended okay in the end.
Delivery hiccup, service pulled through
I kind of expected a fight over a pre-order, but it went smoother — thanks to their customer service. I had them order a special piece that the brand failed to deliver on time, which was annoying and caused some extra hassle for them. They handled it, offered an easy refund when I changed my mind, no drama. Delivery was messy though; I've had worse from other places, but this was fair and I’ll use them again.
Halfway in
delivery slipped from 2–4 weeks to "six" then radio silence. Every missed deadline meant another chase email, another shrug. I eventually pulled the plug and bought the same watch from a local shop; it arrived the next day and felt like relief. First thing I noticed wearing it was it was what I expected, solid, no fuss. Still annoyed about the bad updates, but at least I got the watch.
They had my back
Bit of a weird start — I ordered a custom piece and the maker didn’t deliver on time, so I braced for drama. I called them, they owned it, pre-ordered another option, and when I said I’d changed my mind they refunded me straight away, no fuss. That’s the exact moment I relaxed and thought, okay these people actually mean business. Started using them this month, liked the quick honesty — I’ll come back, for sure.
Not what I expected
I ordered a watch a couple of weeks before my wife's birthday and I kept thinking this will be fine, they'll ship it. It didn't arrive. At first I sent a few emails and left voicemails. Silence. When someone finally replied they kept saying the same thing — "it's due next week" — for weeks. That single line became the story. I waited about two months and kept calling, same reply, so I cancelled and bought one from Garmin instead, which actually shipped the same day. I've bought from this retailer before and their products were fine, that part wasn't the problem. The real issue was the communication. It felt like being strung along. A shame, because the watch itself would have been a nice gift.
Watch drama, honestly
I was staring at a pile of watch boxes that were supposed to make my mornings easier, not start a side gig—emailing. I bought six pricey pieces last November — sounded clever at the time. One arrived faulty and took about six months to get fixed, another was sold despite being discontinued, replacements were offered, one of those was also discontinued, and a promised June delivery dragged on into summer. I had to chase updates constantly and the owner was often silent. In the end items did arrive and the repaired watch works, so I'm grudgingly satisfied — man, what a hassle.
Timing let me down
I canceled my order. I needed the watch for our anniversary, so timing mattered. The timeline kept slipping — first 2–4 weeks, then 6, then no ETA at all. Every missed date meant another email or phone call from me. Replies were vague and slow. They never explained what was causing the holdup or when it might be fixed. That lack of clarity killed my confidence. I finally ordered the same model from a different jeweler and had it the next day. The watch itself looks fine, so it’s not the product — it’s the process. Would use them again only if communication improved and was timely.
Messy but not hopeless
neat packaging, quick photos, so yeah, decent first impression. Then the trouble began. One came faulty and it took roughly six months to get it back after repair; another turned out to be from a discontinued line that shouldn't have been sold. They offered swaps and some replacements finally showed up, and I’m honestly relieved at that — could've been worse. But I had to keep chasing for updates, emails often went unanswered. Frustrating, slow, but not absolutely hopeless.
About Jura Watches
Yes, Jura Watches is a luxury watch retailer based in the United Kingdom, specializing in the sale of high-end timepieces from a variety of prestigious brands, including but not limited to Breitling, TAG Heuer, and Omega. As an authorized dealer, they offer a wide selection of watches, encompassing both the latest models and exclusive limited editions, catering to collectors and first-time buyers alike. Their services include watch sales, part exchange, and repair services, ensuring a comprehensive customer experience. The company prides itself on its expert knowledge, exceptional customer service, and the assurance of authenticity in every purchase. Jura Watches operates both online and through a network of physical stores, providing a seamless shopping experience for clients worldwide. Their history reflects a dedication to the luxury watch market, with years of experience in satisfying the demands and preferences of watch enthusiasts.
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Contact Information
King Street
DE6 1EA Ashbourne
United Kingdom
Categories Jura Watches
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Last update: December 2025
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