Keen28 reviews
This score is based on 28 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Called for clarity, got a two-minute hang-up
two minutes, then click. No real answers, no follow-up, just silence. It honestly felt deliberate, like she wanted to keep calls short—maybe to push callbacks? maybe not, I don’t know. I called back once because, of course, I wanted more than a rushed one-liner, and yeah, same thing. The platform itself is okay — other advisors I’ve tried were actually helpful — but this particular interaction was rude and left me annoyed, and a little cheated since I paid. Customer service was polite when I reported it but didn’t change much. Not a total disaster, I’m not dramatic, yet it's annoying when you reach out in a real moment and get brushed off. I’ll stick with other advisors next time.
Mixed bag, but not a total loss
I’m slightly impressed, even though the whole thing was a bit messy. I got the refund as a voucher and that actually worked out — the Jasper shoes showed up and they’re fine — which was a nice surprise after my first defective pair. The hiccup was the sandals: I ordered them with the voucher, paid about €80 extra, then nothing for nine days. I had to chase support and only then learned the sandals were out of stock. No one told me ahead of time, which is annoying, but the agent was polite when I finally reached them. What bothers me is the unclear follow-up on when I’d get the Jasper shoes (turned out okay) and how the refund for the sandals would be handled. It’s been over two weeks so that part felt sloppy, and I’ve had smoother runs with other brands. Still, I want to give credit where it’s due — getting the voucher in the first place and the decent Jasper shoes was better than I expected. So yeah, not perfect, a little frustrating, but not a total loss. I’d probably try them again but I’d keep expectations realistic and check in early if something seems delayed.
Bad call, bad charges, not coming back
this was a mess and I won’t use them again. The call disconnected after seven seconds and I still got charged (about $90 CAD for that drop). That set the tone. I picked Ingrid and she came in with an attitude. She asked what my question was and her energy knocked me off. I stumbled. I expected her to break the ice. Instead the line died. Charged. Then I was put back in the queue and a woman, something with Neptune in her name, picked up. She was friendly at first, which was a surprise actually, but the conversation quickly turned into her life story. She kept steering answers back to herself. She made a few statements that didn’t line up with what I asked. I tried to clarify. She interrupted. A few times I felt like the therapist. I ended it after thirty-three minutes. Total on my card: $315.56 (works out to about $4.06 per minute plus a $2.99 fee). When I called customer service the next day I asked for a breakdown and a refund for the obvious overcharge. The rep was “nice” in that fake way—polite but condescending—and I still haven’t seen the refund. I’ve used other psychics years ago through different companies and those were actually very good; things they said did happen, which is why I gave this a try. That’s why this felt worse, because expectations were higher. One small odd thing: a detail the second reader mentioned later turned out to be true, so not everything was garbage. Still, the rude start, the dropped call, the long ramble, and the billing issue make this a hard pass.
Hidden hookup fee, kind of annoying
I was on my couch late one night, phone in hand, looking for a quick reading. I’ve used the site a few times over the years and usually the advisors are solid. First impression this time was fine — the chat connected fast, voices were calm, the readings were actually helpful. Then the fee popped up. Not on the homepage. Not during the sign-up. Right when I was about to connect. That felt like a bait-and-switch.
It’s a small amount on paper, $2.99, but the way it’s handled is what bugs me. If you’ve got gifted minutes from an advisor and don’t have a balance to cover that connection fee, you’re forced to add a $10 top-up even if you just need three bucks. It’s clunky. Feels unnecessary. It’s also annoying that advisors apparently get hit with that fee too, so the platform is taking a cut twice. Customer support said they’d pass it on. I believe them up to a point, but the reply was vague and slow.
I’m grateful the readings themselves helped and some advisors will even give you a few minutes for free. That’s why I keep coming back. But the hidden fee and forced top-up leave a sour note. It works, but it could be a lot kinder to people who are short on cash and looking for help. I hope they fix the transparency and the payment flow soon.Spent a ton, got comfort more than answers
it gave comfort, yes, real comfort. But not the concrete results I was seeking. I was desperate then, and I paid for that desperation. Would I recommend it? Maybe for a calming chat, sure. For life-altering predictions? Be careful. I’m left a bit frustrated, and honestly, a little wiser.
Poor quality boots
I recently bought a pair of boots from this brand, and man, I was so bummed out by the quality. It's crazy how quickly the sole of the boots fell off, not just once, but twice. I tried reaching out to the company to talk about it, but no luck. The customer service was terrible and they didn't help me at all, which really turned me off. I'm all about quality and reliability when I buy stuff, so this was a big letdown. I definitely won't be buying from this brand again and I can't in good conscience recommend it to others after what I went through.
Wide footed person, Targhee 3 oxfords
I was a big fan of this brand for a while, you know. I got like 20 pairs of their shoes over the years because they were super comfy for my wide feet and I could rock 'em all day without any issues. But man, the quality has really gone downhill recently. I snagged a sweet pair of Targhee 3 oxfords for a work trip abroad and I was pumped to wear 'em around the clock while I was doing my thing and then exploring the European cities on my downtime. But dang, my excitement faded fast when I saw the sole basically falling off the shoe after just a week. It was a huge pain having to scramble for new shoes while I was overseas. I trusted this brand big time, so it was a major letdown dealing with such shoddy quality.
Hiking boots
I love how stylish and comfortable these boots are, perfect for my wide feet. But, then came the heartbreak - the rubbery waterproof part started falling apart after just 100 miles of walking on easy terrain. It's a shame I didn't catch it before the warranty ran out ?. It feels like they were designed to fail on me! And they weren't even cheap boots! I was hoping they'd last for years, not months. Now, they're just useless junk, adding to the landfill ?.
American-made boots for boyfriend
I had the hardest time trying to find some American-made boots for my boyfriend, but I finally found them from this company that still makes some styles right here. It was such a relief to find a pair that was just what I was looking for after all that searching. And the fact that they didn't break the bank was an awesome bonus. Shout out to Keen Boot Co for coming through and making my search a total win!
Work boots for carpentry and painting
I've been buying work boots for a long time from all kinds of stores, but man, I gotta say I'm really let down by the quality of the recent ones I got. I usually go through a couple pairs a year 'cause of all the carpentry and painting I do for work, but the old boots used to last a while. Lately, though, the ones I ordered online fell apart in no time. The soles and supports started coming off, and the insole supports wore out way faster than before. Now I gotta find a new brand I can trust for my work gear.
Targee walking shoes
I've been a loyal customer for years and always loved this brand's stuff. But I bought a pair of Targee walking shoes recently and they let me down. The ankle fit was off, letting in stones while I walked. Plus, the waterproofing didn't hold up for long, even with good care. It seems like they're more about making money now instead of keeping up with the top-notch quality I'm used to.
Waterproof work boots
I got these waterproof work boots from the company, but man, they are so uncomfortable! The tongue keeps wrinkling up and digging into my ankles, and it's been bugging me for the last couple of years. I've tried wearing them for short periods, but the discomfort just won't go away. Now, the warranty's up, so I'm stuck with a pair of boots that I can't even wear.
Shoes
I got these awesome shoes that were perfect for summer walks! I loved them so much that I went back and snagged another pair on sale, and they were just as great. But then I made the mistake of getting a different pair that weren't so comfy. They didn't give me the support I needed and ended up hurting my feet. I learned my lesson - always check your shoes before committing!
Waterproof shoes purchase
I bought these waterproof shoes on sale for just over $100 from an online store a while back. It's a bummer because after only six months of wearing them, they're not waterproof anymore. The soles are peeling off, there are cracks on the sides, and the toe bumper has completely come apart. I was really hoping for better quality from these shoes, so I'm pretty disappointed.
Work Boots
My Keen work boots have been a total game-changer for me. I work in a really tough industrial setting and these boots have held up amazingly well. I'm now on my third pair and it says a lot about how well-made and durable they are. They're comfy, not too heavy, and keep my feet nice and safe. I've been wearing them every single day for a whole year and they still feel just as good as when I first got them. I did have a little issue with my latest pair, but the customer service team took care of it super quick and sent me a new pair right away. I'm really impressed with how fast and devoted they are to making sure customers are happy. Overall, I'm beyond pleased with my Keen work boots and will definitely keep backing this brand.
walking shoes
I bought these walking shoes, but after only wearing them a few times, the sole fell off! I took them to a shoe repair shop, and they told me the sole was glued in two pieces, so they couldn't fix it. What a disappointment! They were expensive, but they're definitely not worth the price.
Work boots and hiking boots
I recently bought a pair of work boots and hiking boots, but the whole thing was a mess. They were sent through FedEx, but the tracking number they gave me didn't match my address. Now my boots are lost in transit. I've tried getting in touch with customer service multiple times, but they haven't gotten back to me. It's really frustrating not hearing anything and feeling like I got ripped off. Now I'm just waiting for a refund from PayPal and hoping this whole thing gets sorted out. I would suggest staying away from this company to avoid going through what I did.
Water shoes
I got these water shoes for my grandma to wear while fishing, and they were supposed to be waterproof. But when she actually used them on her fishing trip, the entire sole just fell off! We contacted the company about it, and they refused to cover it, claiming the shoes were too old. It doesn't seem fair at all because they still looked brand new! We typically shop at other outdoor stores like Lands End and LLBean, and we've never experienced this kind of treatment before. Really disappointed!
Hiking boots warranty claim
My new Keen hiking boots ended up getting pretty beat up after only 4 months. I went online, filled out a form, and sent some pics of the messed up boots. They quickly gave me credit for new boots in just 5 days. I ordered the replacements and they arrived super fast. It was such a simple process!
Boots
I got these boots less than a year ago and they already fell apart. The top part is completely coming off from the bottom part. These boots aren't cheap, but I've had cheaper ones that lasted longer. I'm definitely not buying these again, that's for sure.
About Keen
Keen is an American footwear and accessories company founded in 2003 by Martin Keen and Rory Fuerst in Portland, Oregon. Keen products are widely recognized for their innovative and durable designs, particularly their sandals, which are distinguished by a signature protective toe cap. The company aims to create versatile products for outdoor and casual use, promoting an active and sustainable lifestyle. In addition to footwear, Keen also offers bags, socks, and clothing. Throughout its history, Keen has been committed to environmental and social responsibility, including initiatives to reduce its carbon footprint and to support various social causes through its Hybrid.Care program.
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Contact Information
515 NW 13th Ave.
97209 Portland
United States
Categories Keen
Fashion | Children & Baby | Online Shop
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Last update: October 2025
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Review with most votes
I love the boots!
I like the boots since i was the kid. So when i buy the boots, i make sure to keep everything checked. It's quite difficult to find the best boots. Keen is one of the options ... Read onBy: Zara Winsell