Where to start? I ordered 5 skeins of yarn back in January. After tons of excuses regarding COVID delays, and a snotty email from one of their associates, I canceled my subscription. They still won't refund my money 3 months later. Now I get an email saying the won't be able to fill my order at all, so converted the money I spent into points. I bought YARN, not POINTS! And since I am no longer a subscription customer, those points will only go half as far, so I am losing money. Since they will not answer my emails, I will be contacting the Federal Trade Commission. By far one of the worst companies I have ever done business with.