LilySilk27 reviews
This score is based on 27 genuine reviews submitted via US-Reviews since 2023.
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a £7 return fee in the UK felt high compared to the usual £2–4, and you have to file an “inquiry” and wait 3–5 business days for them to review it before you even get a postage label. I was pretty skeptical at that point. On the plus side, delivery was fast and the package arrived well packed, and customer service did get back to me and sorted the return after a bit of waiting, which calmed me down. I’d still tell friends about the pieces, but I’d warn them about the return cost and delay.
Midnight silk regret
I was halfway through unwrapping these shirts on the couch, thinking 'maybe it'll be fine' — I had hesitated before ordering because the price and shipping were on the high side. Those doubts didn't go away. Both silk shirts developed the same stubborn crease along the sleeve, a mirror flaw that even heavy ironing wouldn't fix. Customer service told me I was past the return window; I tried to point out UK consumer rules but felt stonewalled. Paying premium and ending up with identical defects felt like a punch. In the end I had to trash them, which still annoys me. If you're wavering, maybe buy somewhere with clearer returns or at least take photos as soon as you open it. Would've saved me trouble.
The cardigan that won my winter
the cashmere is soft and holds up, and their silk pieces feel noticeably substantial. Sales pop up fairly often, but promo codes only apply to full-price stuff, so you gotta time it a bit. Overall really happy it turned out so well — genuinely glad I bought it.
Finally fixed it myself
cozy, classy, everything seemed fine. Then after a few wears (and always following the care label, even taking things to a specialist dry cleaner) I noticed fraying at the seams — underarm on the polo, edges on the pants and hoodie. That was frustrating. I emailed customer service and after a bit of back-and-forth Alice offered 40% off toward new items, which felt like a shrug more than a solution — I asked for an exchange or refund since they clearly had a defect, and that was declined. The moment I knew I was satisfied — weirdly — was when I handed the pieces to a local tailor and they fixed the fraying quickly and cheaply. I was relieved more than happy; relief that I didn’t have to keep fighting the brand, and also annoyed that I had to pay for the fix myself. So yeah, I won’t order from them again. Customer service was weak, quality didn’t match expectations, and it felt like regular customers didn’t get the same consideration as influencers. Lesson learned.
Late night unboxing
use less plastic in the package. It came earlier than expected. I'll probably keep it, but might alter the top.
Delivery was messy but the item actually helps
I needed this for my morning routine and I was pretty clear about the date. I told them I needed it before I left on the 16th. They said it would arrive two days earlier, so I breathed a little easier and packed. It didn't show up. Then, while I was away, I got a message saying the parcel needed to be picked up from the courier or it'd be sent back. Which confused me because I had already said I was traveling. I contacted both the seller and the courier. The courier was surprisingly helpful and told me they still had it and would deliver it when I returned — no problem. Meanwhile the seller sent paperwork claiming it had been delivered. That felt off. It was sloppy communication from the seller and gave me unnecessary stress. The product itself is fine. I use it every day now for coffee and quick breakfasts, so I’m glad it finally arrived and it actually works as needed. I just wish the delivery and messaging had been handled better. Friendly courier, inconsistent seller updates. Overall relieved, but not fully impressed.
Silk pillowcases and sheets
I just bought some silk pillowcases and sheets from this company, and let me tell you, I am really impressed with the quality and style of their products. The silk fabric is so luxurious and feels incredible on my skin. I did have a little hiccup when I received the wrong item at first, but the customer service team fixed it right away. Even though the shipping took a little longer than I thought, it was totally worth it for the top-notch products I got.
Silk shirts and silk doona
I recently bought 3 awesome silk shirts and a 100% silk comforter that's perfect for keeping warm in the winter. I'm really impressed with the quality and I'm totally satisfied with what I got. I've bought from this store in the past and never had any issues. However, the one thing that's bothering me is that now they're bombarding my inbox with 4 emails every day, which is way too much. I think they should cut back and just send updates once a week.
Size M Cardigan Purchase
I love the size Medium cardigan I bought! It's just what I wanted - comfy, stylish, and totally worth the price. Normally I lean towards medium or small sizes for cardigans, so I went with the medium this time since it was on its last sale. Luckily, it fits me perfectly with a laid-back but flattering vibe. Maybe a small would have been a tad tighter, but I'm satisfied with my decision. The cardigan's quality is awesome, and now it's a go-to piece in my closet.
Silk pillowcase exchanged
I got a silk pillowcase from this company, but it arrived damaged. I reached out to customer service, and 'Summer' was super helpful in sorting out the return of the damaged one and sending me a new one.
High quality products, great customer support
I really love the products I've gotten from this company. The silk, cashmere, and merino wool items are top-notch - super luxurious, soft, and long-lasting. Totally worth the price. The customer support team, especially Apple, has been so awesome. I had some custom requests and Apple made it all easy and stress-free. I'm really happy with my purchases and definitely plan on ordering more in the future.
sweater purchase
I got this sweater as a birthday present and let me tell you, it's just gorgeous! The design is super unique and every time I put it on, I feel so pumped. The fit is a bit loose and comfy, so make sure to think about that when picking your size. One of my favorite parts is the cuffs - they really add a nice little something. And even though I have shorter arms, I can still roll up the sleeves without messing up the look, which is awesome. The fabric is super soft, and I can tell it's gonna stick around for a while if I take good care of it. I've also noticed barely any pilling after wearing it for a few months, which is really cool.
Wool cardigan purchase
I just bought a wool cardigan from this company, and even though I didn't get the discount that was supposed to come with it, I decided to get in touch with customer service. I was actually really impressed with how fast and helpful Apple from customer service was when they replied to my email and fixed the mistake. It was really cool to see such good customer service in action. Way to go, Apple!
Order from Australia
I recently ordered some items online and it was really simple using the size guide and all. The stuff I received was really nice and arrived pretty quickly even though it was international. I'm excited to shop here again in the future.
Recent order issue resolved
I had a little hiccup with an order I made because my old address was still in my account. So I emailed customer service right away and got a really fast and helpful response. Summer, the rep I talked to, did a great job sorting everything out, keeping me in the loop, and making sure my stuff would be sent to the right place.
Soft silk pajamas
I just got these new pajamas and they are seriously the softest and most comfortable things ever! I love the way they feel on my skin and they keep me nice and cozy when I sleep. The only thing I wish they would improve is adding more specific measurements in the size info so I can choose the perfect size more easily. But overall, I'm really happy with my purchase!
Pillowcases gift
I bought these pillowcases as a gift for someone, and they totally blew me away. Even though I was a bit worried since they were coming from overseas, the person I gave them to was super happy about it. The pillowcases are top-notch quality, made of silky material and sewn together perfectly. The recipient uses them every night and can't stop talking about how cozy they are. I'm really pleased I picked these pillowcases as a gift and I wouldn't hesitate to recommend them to anyone in need of some fancy bedding.
Satin bed sheets
I just bought something from this company for the first time, and let me tell you, I was blown away by the customer service. The person helping me, Apple, was super friendly and made the whole ordering thing a breeze. You can tell they really care about making their customers happy and they definitely go the extra mile. They even responded quickly to my questions on a Saturday! Seriously, huge thanks to Apple for all the help!
Silk pillowcase purchase
Recently, I had an issue with a silk pillowcase I bought and contacted customer service for help. The person I talked to was named Summer, and let me tell you, she was super professional and nice. She quickly handled my problem and fixed everything up without any problems. I was really happy with how they treated me and made me feel important as a customer. After this experience, I would totally suggest this company to other people.
Silk clothing purchase for my brother
My brother has this really bad allergy to anything that's not pure silk, so we were super excited when we found LilySilk. Their silk clothes are top-notch, and we're really thankful for their stuff.
About LilySilk
Silk is known as an expensive fabric that is used by the rich and influential in their clothing and beddings, but with an increase in manufacturing and material sourcing, silk products are now made less expensive for anyone who wants to have them. LilySilk is a silk-producing company that claims to retail quality silk products to its customers. But do they deliver orders on time? Are their personnel attendants friendly and dedicated? How long have they been in the business? Reading honest customer reviews of LilySilk here is one such way to get suggestive answers to your questions.
About LilySilk
LilySilk was founded by Lily Lin in January 2010 after years of working in France's silk industry. The company was said to be created as a way of remolding the silk industry where customers are to pay a high amount and the silk manufacturers are getting less money due to the retailers. LilySilk claims its fabrics and raw materials are obtained from China and Inner Mongolia. LilySilk is located in the USA.
Products and services of LilySilk
LilySilk offers a wide range of silk products such as; Silk Bedding, Silk Sleepwear, Women Silk Clothing, baby silk bedding and silk sleepwear, Cashmere Sweaters, Silk & Wool Scarfs, and other Silk-related Beauty accessories.
Leave a review for LilySilk!
If you have ever made a purchase of silk products from LilySilk and found the products satisfactory enough to refer your family and friends? Endeavor to share your reviews of the company here. Did you get value for money? Were your orders delivered on time? We await your feedback.
Details
Contact Information
556 N. DIAMOND BAR BLVD. STE 207
91765 DIAMOND BAR, CA
United States
📧 support@lilysilk.zendesk.com
Categories LilySilk
Fashion | Home and Garden | Online Shop
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Last update: June 2026
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Review with most votes
Quality, style, core values, l
I'm really happy with my experience at this company. The products I bought were amazing quality, and I was blown away by the attention to detail and craftsmanship. The styl... Read onBy: Cleveland Mosciski