LilySilk - Overall Rating based on 21 reviews
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Silk pillowcases and sheets
I just bought some silk pillowcases and sheets from this company, and let me tell you, I am really impressed with the quality and style of their products. The silk fabric is so luxurious and feels incredible on my skin. I did have a little hiccup when I received the wrong item at first, but the customer service team fixed it right away. Even though the shipping took a little longer than I thought, it was totally worth it for the top-notch products I got.
Silk shirts and silk doona
I recently bought 3 awesome silk shirts and a 100% silk comforter that's perfect for keeping warm in the winter. I'm really impressed with the quality and I'm totally satisfied with what I got. I've bought from this store in the past and never had any issues. However, the one thing that's bothering me is that now they're bombarding my inbox with 4 emails every day, which is way too much. I think they should cut back and just send updates once a week.
Size M Cardigan Purchase
I love the size Medium cardigan I bought! It's just what I wanted - comfy, stylish, and totally worth the price. Normally I lean towards medium or small sizes for cardigans, so I went with the medium this time since it was on its last sale. Luckily, it fits me perfectly with a laid-back but flattering vibe. Maybe a small would have been a tad tighter, but I'm satisfied with my decision. The cardigan's quality is awesome, and now it's a go-to piece in my closet.
Silk pillowcase exchanged
I got a silk pillowcase from this company, but it arrived damaged. I reached out to customer service, and 'Summer' was super helpful in sorting out the return of the damaged one and sending me a new one.
High quality products, great customer support
I really love the products I've gotten from this company. The silk, cashmere, and merino wool items are top-notch - super luxurious, soft, and long-lasting. Totally worth the price. The customer support team, especially Apple, has been so awesome. I had some custom requests and Apple made it all easy and stress-free. I'm really happy with my purchases and definitely plan on ordering more in the future.
sweater purchase
I got this sweater as a birthday present and let me tell you, it's just gorgeous! The design is super unique and every time I put it on, I feel so pumped. The fit is a bit loose and comfy, so make sure to think about that when picking your size. One of my favorite parts is the cuffs - they really add a nice little something. And even though I have shorter arms, I can still roll up the sleeves without messing up the look, which is awesome. The fabric is super soft, and I can tell it's gonna stick around for a while if I take good care of it. I've also noticed barely any pilling after wearing it for a few months, which is really cool.
Wool cardigan purchase
I just bought a wool cardigan from this company, and even though I didn't get the discount that was supposed to come with it, I decided to get in touch with customer service. I was actually really impressed with how fast and helpful Apple from customer service was when they replied to my email and fixed the mistake. It was really cool to see such good customer service in action. Way to go, Apple!
Order from Australia
I recently ordered some items online and it was really simple using the size guide and all. The stuff I received was really nice and arrived pretty quickly even though it was international. I'm excited to shop here again in the future.
Recent order issue resolved
I had a little hiccup with an order I made because my old address was still in my account. So I emailed customer service right away and got a really fast and helpful response. Summer, the rep I talked to, did a great job sorting everything out, keeping me in the loop, and making sure my stuff would be sent to the right place.
Soft silk pajamas
I just got these new pajamas and they are seriously the softest and most comfortable things ever! I love the way they feel on my skin and they keep me nice and cozy when I sleep. The only thing I wish they would improve is adding more specific measurements in the size info so I can choose the perfect size more easily. But overall, I'm really happy with my purchase!
Pillowcases gift
I bought these pillowcases as a gift for someone, and they totally blew me away. Even though I was a bit worried since they were coming from overseas, the person I gave them to was super happy about it. The pillowcases are top-notch quality, made of silky material and sewn together perfectly. The recipient uses them every night and can't stop talking about how cozy they are. I'm really pleased I picked these pillowcases as a gift and I wouldn't hesitate to recommend them to anyone in need of some fancy bedding.
Satin bed sheets
I just bought something from this company for the first time, and let me tell you, I was blown away by the customer service. The person helping me, Apple, was super friendly and made the whole ordering thing a breeze. You can tell they really care about making their customers happy and they definitely go the extra mile. They even responded quickly to my questions on a Saturday! Seriously, huge thanks to Apple for all the help!
Silk pillowcase purchase
Recently, I had an issue with a silk pillowcase I bought and contacted customer service for help. The person I talked to was named Summer, and let me tell you, she was super professional and nice. She quickly handled my problem and fixed everything up without any problems. I was really happy with how they treated me and made me feel important as a customer. After this experience, I would totally suggest this company to other people.
Silk clothing purchase for my brother
My brother has this really bad allergy to anything that's not pure silk, so we were super excited when we found LilySilk. Their silk clothes are top-notch, and we're really thankful for their stuff.
Silk bedding purchase
I bought some silk bedding from this company not too long ago and had a little hiccup when placing my order online. But, I decided to shoot customer service an email and I gotta say, I was pleasantly surprised by how quickly they got back to me and took care of the problem. It only took about 12 hours for them to sort everything out in a really skilled and friendly way. I'm grateful for the fast and reliable help I got from the customer service folks. Thanks for being so on top of things and making sure my shopping experience went smoothly.
Silk blouse purchase
The whole situation with getting my silk blouse delivered was just a mess! I couldn't even see where my package was at first, so I missed it when it finally arrived. Then, when I tried to get some help, the phone numbers they gave me didn't work. Thank goodness, I found help on a local delivery website and got everything sorted out for a second delivery. It was all just so frustrating and took up so much of my time.
But hey, on a brighter note, the silk blouse is absolutely lovely. It's just a tad too big on me, unfortunately. I wish I could return it, but it was a final sale item, so I knew the deal before purchasing it.Silk products
I've bought a bunch of silk stuff from this store and I gotta say, I've been super happy with all of it. The silk is just like the pictures - really nice and sturdy. And the prices are pretty fair for such good quality. I haven't had to return anything, but I've heard the process is simple, even if it's not as easy as some other places. All in all, I've had a good time shopping with this brand.
Delicate pajama with seam issue
I just bought this really cute pajama from this company, and I loved how it looked and felt at first, but I have a couple things to point out. The material is really delicate, and one of the seams ended up coming apart pretty quickly. It was a bummer because I had high expectations for this pajama. I think they should reinforce the seams so it lasts longer and stays in good shape.
Silk bedding set
I just bought this amazing silk bedding set and let me tell you, the customer service rep, Alice, was an absolute gem. She really went out of her way to help me figure out the right size for my bedding. Alice was so nice and helpful the whole time, making sure my order was fixed and shipped quickly. I was truly blown away by how caring and attentive she was. And let me tell you, this silk bedding set is top-notch. It's super comfy and durable, way better than I expected. I am beyond happy with my purchase and how everything went down.
Blouses and cashmere set
The blouses and cashmere set I got were really nice and stylish. The blouses did run a little big, though, so I probably should have gone with a smaller size. They were classic and easy to mix and match, and now I wish I had grabbed one in cream too. The cashmere set I bought before was really top-notch and I'm super happy with it. Even though there were some hiccups with shipping dates, I've always been happy with my orders from this place.
Review with most votes
Quality, style, core values, l
I'm really happy with my experience at this company. The products I bought were amazing quality, and I was blown away by the attention to detail and craftsmanship. The styl... Read onBy: Cleveland Mosciski