Marks and Spencer106 reviews
This score is based on 106 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Grocery shopping
My recent trip to the store was just awful. I thought I was all set after getting my groceries, but then a worker started yelling at me, saying I didn't pay at the self-checkout. I used my card to pay and even had the receipt to prove it, but she wouldn't listen and kept insisting I didn't pay. It was so embarrassing, especially when the screen said "thank you for shopping." The fact that she didn't apologize or even acknowledge her mistake made me feel humiliated, surprised, and mad. And even after talking to customer service, I still didn't get a real sorry, explanation, or any kind of goodwill gesture. That's just not the kind of service I expected from a company like this.
Faulty sofa cushions
The couch I bought had cushions that were all lumpy and uncomfortable. When I told them about it, the workers who came to check it out didn't seem to care or just couldn't see the problem because they said everything was okay. I'm definitely not shopping for furniture at that store ever again!
My sweater
I absolutely adore my sweater, it's seriously the best. It's so cozy and cool, I just can't get enough of it. I wear it constantly, even when it's not chilly out. Plus, the color is just gorgeous. Whenever I put it on, I feel like a total fashionista.
Clothing items
I bought some clothes but had to return them because they didn't fit right. The customer service was seriously lacking though. I tried emailing and calling multiple times to check on my refund, but I never got a response. It's been over 10 days since I sent the clothes back and I still haven't heard anything about my refund. This lack of communication is really frustrating and disappointing.
Self check out experience
Today I went to the store and there was only one employee at the checkout, so I decided to use the self-checkout. But man, that machine was slow as molasses! It kept telling me to weigh stuff that didn't need to be weighed. I politely mentioned to the worker that something seemed off with it, and they just snapped back, "NOPE, IT WAS FINE A MINUTE AGO." Like, what does that have to do with anything now? It was such an arrogant response that left me feeling totally frustrated and annoyed. I am definitely not planning on going back there again.
Big store small pricing
Excellent Products either men or women and kids
Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.This is time of winter so looking for winter apparels .So I too.Harry Potters cotton sweatshirts in different colors preferred to buy for kids .All made by cotton with well coverable hoodies Similarly v neck jumpers of cashmere ,pleasant colors .Over all this was one of the best shopping i did in this year .Prices of all products are good as any where in market.A complete store for whole family. Unlike me everyone will love to come to this store again n again.
About Marks and Spencer
Marks and Spencer Group plc (commonly abbreviated to M&S) is a major British multinational retailer headquartered in London, England. It specializes in the selling of clothing, home products, and luxury food products. M&S was founded in 1884 by Michael Marks and Thomas Spencer in Leeds. Over more than a century, the company has grown from a single market stall to become an international retailer known for its commitment to quality, value, and service. M&S operates various stores across the UK and has a growing international presence. The company is also known for its emphasis on sustainability and ethical sourcing.
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Categories Marks and Spencer
Online Shop | Fashion | Home and Garden
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Last update: October 2026
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Review with most votes
Big store small pricing
Excellent Products either men or women and kids Normally every family have these three sizes of apparels shoes or any wearable articles.Everything is available for all seasons.... Read onBy: Marie