Olivia8 reviews
This score is based on 8 genuine reviews submitted via US-Reviews since 2023.
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the credit didn’t cover shipping for the new items either. So yeah, that double-shipping thing is real and annoying. In the end I kept the shoes because the return hassle seemed worse than just eating the cost. Oddly enough, after a couple wears they actually broke in nicely and are pretty comfy—so my initial doubt about fit faded into mild surprise. I’m happy with the product itself, but not with the returns policy or the runaround. If they fixed the return shipping deal, I’d be back. As it stands, I’ll be more careful next time and maybe stick with brands that make returns painless.
Nice lights, messy process
the fixtures were fine, but I wouldn’t go through Olivia’s again. Shipping dragged out and it turned into a part-time job chasing parcels. We ordered several wall lights through our electrician for a renovation and the delivery kept slipping to the last minute of the promised window. On top of that, packages were sent to wrong addresses more than once. One showed as “delivered” with a blurry proof photo that revealed nothing — no porch, no house number, just a smudge — so we had to spend weeks untangling where our stuff actually was. Customer contact felt reactive. We were always the ones calling or emailing to find out what went wrong instead of being informed up front. We did return one light within the return window and were told a 20% restocking fee applied under trade terms. They offered a credit to avoid that, which we took to finish the job, but then a collection charge popped up too. That felt unfair after all the delivery problems. The lights themselves look good and work as expected, but the ordering and after-sales headache soured the experience. If you try them, double-check addresses, ask about return fees, and be ready to chase.
Slow but okay in the end
said two weeks, then constant emails that replied "2–5 more business days," no tracking updates, and it finally showed up after about 40 business days. The fabric wasn't like the photos, which was annoying. Customer service was slow but they did issue a partial refund, so I'm mildly satisfied.
Side table sitcom
I thought I’d be relaxed ordering a simple side table, but it turned into a little sitcom. Website said "in stock, 4 days" — seven days later I asked where it was and was told the supplier delivered a damaged one, they reordered; item still showed in stock online. A week later no update, I chased again, silence. I asked for cancellation and a refund and then was told it had shipped…to them, not me. They agreed to refund, nothing showed up. In the end PayPal saved me and issued the refund. I’ve had smooth deliveries elsewhere, so this was annoying, but I’m relieved it finally ended. Would I order again? Probably cautiously.
The tweak that did it
Right as I was lugging the last box into the living room — full of nerves — Libby popped up in my messages with a quick tweak that saved the whole setup. I’d signed on with Olivia a few months earlier out of curiosity; first impression was polite and efficient, nothing flashy. When that small change made the room click, I laughed and felt relieved. They’re solid at sourcing pieces, helpful, and I’m glad I gave them a shot.
Took a chance — glad I did
I almost didn’t buy because of the stairs and my sore back (no elevator, ugh), and online photos sometimes lie, right? But I needed something sturdy after a bad mattress that wrecked my sleep, so I went for it. Ordering was fine enough though the site left me guessing about delivery options. Customer service — shoutout to Libby — actually called Atlas and arranged the carry-up to my 2nd floor, which relieved me big time. Not flawless (pricing felt a bit high, and there was a small scheduling hiccup), but overall they handled the tricky bits and I’m sleeping better now — quiet relief, honestly.
Half great, half frustrating
I was standing on a ladder, halfway through wiring it up, when I flipped the switch to check the glow — it looked nice right away, soft and even, not that harsh LED glare you sometimes get. I first spotted this fixture on a DIY forum after my neighbor mentioned it, and a buddy even texted me a link, so I bought one to try. The material feels solid, the diffuser is smooth, and the light warms up the room just right; you can tell someone paid attention to how it sits in a ceiling. Trouble started when one module didn’t light — weird, because it otherwise looked fine. Electrician came, we tested it, I called customer support. The person I spoke with said returns were only within seven days and that because I’d powered it on it couldn’t be accepted, which felt off to me. So, the product itself is lovely when it works — very pleased with the brightness and finish — but dealing with a fault has been annoying. I’ve already told a couple friends about the light and warned them to double-check on delivery and service stuff, because that part needs work.
Highly Satisfied with Olivia's Online Services
I have been a client of Olivia for over a year now and I am extremely satisfied with their services. The website is easy to navigate and the selection of products is impressive. I particularly appreciate their frequent sales and discounts, which make it easy for me to purchase more of my favorite items at a lower price.
Their customer service is also top-notch. Whenever I have had an issue or question, the representatives have been quick to respond and have always been able to help me.
Overall, I highly recommend Olivia to anyone looking for high-quality products and excellent customer service.
About Olivia
Online shopping is one of the easiest ways to shop for anything you want at your comfort. This is because you get to have easy access to a lot of products. With just a click, you will have whatever you ordered for delivered to your doorstep. So if you want to purchase women’s apparel, shoes, bags, and accessories, you may consider visiting Olivia's online boutique. But are their products made of good quality materials? Are their apparels fashionable? Do they offer free delivery for all orders? Read reviews of Olivia here to see what their real customers had left for them.
About Olivia
Established in the year 2012, Olivia is a company that focuses on offering contemporary women’s apparel, bags, shoes, and accessories. They claim that the products they offer are made of trendy designs and premium quality materials capable of making its customers achieve their fashion goals.
Review of my Michael Kors small Olivia bag
Products and services of Olivia
Olivia offers a wide range of women’s apparel, bags, shoes, and accessories such as sweaters, crop tops, t-shirts, bodysuits, blouses, denim, jumpsuits, skirts, gowns, handbags, flats, pumps, sandals, sneakers, wedges, fragrances, pajamas, sunglasses, and jewelry. The company also offers free shipping on all orders above $100 around the U.S.
Compliments, complaints, and tips for Olivia
What can you say about the products and services of Olivia? How long do they take to deliver your order to your doorstep? Do you have tips that can help in improving the company’s products and services? Your feedback is very important to the company.
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Last update: March 2026
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Review with most votes
Highly Satisfied with Olivia's
I have been a client of Olivia for over a year now and I am extremely satisfied with their services. The website is easy to navigate and the selection of products is impressive.... Read onBy: Quincy Nienow