OtakuPlan - Overall Rating based on 38 reviews

79% Would buy here again

Featured Reviews

Most relevant positive review

  2024-05-13
Shoes purchase

I just got a new pair of shoes from this place and I have to say, I am super impressed with how nice they are. The quality and design are top-notch, and they look even better in... Read onBy: London

Most relevant negative review

  2024-05-09
2 ugly sweaters and 2 hoodies

I bought 2 ugly sweaters and 2 hoodies from this company recently. But, I only got 2 sweaters and 1 hoodie in my package. I tried emailing them a few times about the missing ite... Read onBy: Josephine Spencer

Review with most votes

  2020-12-25
Dying Light 2 t-shirt and hood

Excellent job. They replied to all of my emails within 24 hours. The product is amazing and fits my son perfectly. I couldn't find one like it anywhere else. I love it and will ... Read onBy: Christine Ahola

Reviews (38)

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    Shoes purchase

    I just got a new pair of shoes from this place and I have to say, I am super impressed with how nice they are. The quality and design are top-notch, and they look even better in person. The shipping was right on time, which was a nice surprise compared to other stores I've ordered from online. The customer service was quick and really helpful, which made the whole process easy and fun. I definitely recommend checking them out!


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    2 ugly sweaters and 2 hoodies

    I bought 2 ugly sweaters and 2 hoodies from this company recently. But, I only got 2 sweaters and 1 hoodie in my package. I tried emailing them a few times about the missing item, but didn't hear back at all. It was pretty disappointing not getting a response and missing an item from my order.


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    Spider Verse Hoodie

    I bought a Spider Verse hoodie from this site recently and let me tell you, it was a total disaster. I was told it would get to me in 20-23 days, but after waiting a whole month, I got nothing. I contacted customer service and they said they'd send a "free replacement," but I still haven't gotten anything. Plus, they're not even responding to my messages anymore. It's really annoying to be treated like this. I suggest not buying anything from this website at all.


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    Hoodie purchase

    I recently bought a hoodie from this company and I have to say, I was really impressed with the quality and attention to detail. The material was top-notch and the hoodie looked even better in person than it did online. It was definitely worth the price and the wait. The only thing I think could be better is the tracking process for deliveries. When I got the tracking link, it took me to a landing page on the website that didn't have much info about the carrier or where my package was. But after contacting customer service, they gave me the info I needed and pointed me to a useful website for tracking parcels worldwide. Overall, I was happy with the hoodie and the customer service they gave me.


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    Keychains and stickers

    I ordered these really adorable keychains and stickers from this website, and I was hoping to get them in about 10 days. Turns out, it took a whopping 6 weeks! Their customer service is seriously lacking, and I couldn't even find a phone number to reach them at. I ended up sending them multiple emails before I had to resort to opening a case with PayPal. Once they finally got it together, the items were shipped out in just 4 days, but the whole ordeal felt like forever. Not worth the time and effort, I won't be buying from them again.


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    Figure model purchase

    My experience with OtakuPlan was amazing from beginning to end. I just bought a figure model from them, and there was a small problem with my order. But, their customer service team was so nice and quick to help. They really made sure I got the right product and that I was happy with everything. I was really impressed with how they dealt with everything and how much they cared about making me happy as a customer.


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    Shirt purchase, excellent customer service, quick responses

    I just bought a shirt from an online store and I have to say, I was really happy with how everything went. The customer service was top-notch, especially Zach, who was super helpful and quick to answer all my questions. Even though there was a problem with my first delivery, they sent out a new one right away without any trouble. The shirt itself was really nice quality and my son really liked it. I found out they have a bunch of other cool stuff to pick from, so I'll definitely be ordering from them again.


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    Anime figurines

    I just bought a few anime figurines from this online store for my collection, and I have to say, I was really happy with the whole experience. There was a small delay in getting my order, but Zack from customer service was quick to help me out and kept me updated on everything. The quality of the products was even better than I expected, and my 17-year-old grandson was so excited to get them. I'll definitely be coming back to buy more in the future.


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    Chicago Bears flaming skull hoodie

    I just bought a Chicago Bears flaming skull hoodie from this company, but got sent a Harley Davidson one instead, which was a bummer. Judging by other reviews, this mix-up happens a lot, which shows they're not paying attention or keeping up with quality control. It's frustrating that they're not responding to emails or make it hard to get in touch with them - really not cool or professional. I suggest checking out other places for your merchandise, just to be safe.


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    Customer service experience

    I had a really great experience with customer service on this site. They were super quick to respond to my questions and fixed the problem right away. The person I talked to knew their stuff and was really helpful, which made everything much easier for me. And to make it even better, they even sent me a little gift to say thanks. I totally recommend their products and service to anyone else.


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    Custom design purchase

    I just bought a custom design with some specific instructions. It was a bit tricky to enter all the details I wanted, but I managed to get them in there. The OtakuPlan team did an amazing job following my custom instructions, and the final product turned out even better than I had hoped. I'm super happy with how everything turned out and the great service I got from OtakuPlan.


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    Mortal Kombat Fleece Jackets

    I bought two Mortal Kombat themed fleece jackets from this website and I have to admit, I was really impressed. Even though I saw some bad reviews saying it was a scam, I decided to give it a try and it turned out great. The jackets came pretty fast after I ordered them and the quality was amazing. The designs were really bright and the fleece was super soft and cozy. I'm really happy with my purchase and I would absolutely suggest this website to anyone searching for cool and high-quality stuff.


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    Anime poster

    I recently purchased this really awesome anime poster from this website, and let me tell you, it was definitely worth it! The printing quality was top-notch, and the size was just right for my wall. Despite all the shipping problems happening at the moment, it arrived really quickly. I would highly recommend this place to all my friends who are into anime and looking for some cool posters for their rooms!


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    Cosplay shoes purchase

    I just bought some cosplay shoes from OtakuPlan and they are awesome! I was a little unsure about getting them online, not sure about the size and comfort, but I decided to go for it and I'm so glad I did. They fit perfectly and are super comfy. I'm excited to wear them with my next cosplay, maybe a black cat zentai costume. The quality of the shoes is really great, I'm really happy with my purchase.


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    Hoodies purchase

    I recently bought three hoodies from OtakuPlan and I gotta say, I was super impressed with the quality of the stuff and their customer service. When my package arrived, I realized one hoodie was missing. I contacted customer service right away, and this guy Zach really went out of his way to fix it. He sent a replacement the very next day with rush shipping, which was awesome. The hoodies themselves were top-notch - my son wears his all the time. The stitching is solid, they're comfy, and the designs are really cool. After this great experience, I'll definitely be shopping at OtakuPlan again.


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    Ugly Christmas sweater

    I ordered this ugly Christmas sweater for this party I'm going to on 12/21/2019, but it still hasn't shown up and it's been 28 days already, even though I paid for express shipping. I saw this awesome fireball themed sweater on the website and got really pumped about it, but now I'm really bummed because it might not get here in time for the party. I'm feeling pretty let down after reading all those negative reviews from other customers.


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    Hoodies

    I bought some hoodies from this store not too long ago and it was a bit of a mixed bag for me. I wasn't too happy with the customer service - it took forever for them to get back to me whenever I had questions. And my order? Well, that took over a month to get to me from the day I bought it, which was way longer than I was expecting. The tracking info they gave me wasn't too helpful either, didn't really tell me much about where my stuff was. Still, the hoodies I got were pretty nice, though I was hoping they'd be a bit thicker. But because of the slow service and long shipping times, I don't really plan on shopping here again.


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    Fortnite hoodies and t-shirt

    Oh my gosh, the stuff I got from here was awesome! My Fortnite hoodies and t-shirt were super cool. The graphics were amazing, and the quality was really good. The only downside was that it took forever to ship, like I was waiting forever. But overall, I definitely recommend buying stuff here, just make sure to order way ahead of time!


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    T-shirt

    The first time I ordered a t-shirt, it got lost in the mail. But when I contacted OtakuPlan about it, I was really happy with how quickly and helpful they were. Zach, a guy from the company, sent me a new shirt for free right away. Their customer service was awesome, and I was so thankful to get the shirt just before Christmas Eve. My husband absolutely loved the quality of the shirt, and it's now one of his favorites.


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    Express processing gift order

    I placed an order for a gift recently with express processing, hoping to get it before the Christmas rush. I paid extra for this service, but my order still hasn't shown up, not even on Christmas day. I'm really frustrated and bummed out because I was relying on having the gift on time for the holiday.