Otticanet61 reviews
This score is based on 61 genuine reviews submitted via US-Reviews since 2020.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Surprisingly solid buy
I’d buy again — solid value and saves money. Found them on Instagram after a buddy sent the link. Customer service actually replied fast, shipped from Italy to the US quicker than I expected. Glasses work great; case is a bit flimsy, but overall really happy.
Quick skeptic turned buyer
I was half expecting slow replies, but they answered every email fast — like fast — which made me relax. Glasses shipped from Italy to the US quicker than I thought, arrived perfect and at about half the store price. If you're picky like me, give them a shot.
Nice support saved the day
Ended up happy — their support made the delay bearable. I needed those shades for a beach trip because my eyes are picky, so I was stressed at first. Production held them up, but customer service was super helpful, quick to reply and kept checking in, which I really appreciated.
Relief after delay
I was staring at the tracking page, thinking great — delayed again, but then the support team started messaging me with real updates (not the usual vague stuff other companies send). They answered quickly and actually helped. Not flawless — sunglasses came a bit late — but that steady communication was when I relaxed.
Excited but left hanging
I ordered these glasses a couple weeks before a trip, really hyped about them — paid right away since the site said they were in stock. Less than 24 hours later I got an email saying they'd be back in 20–25 business days, which was weird. Now 25 business days have passed and still no shipping, and radio silence from customer service. I'm still hopeful they turn up, but honestly kind of surprised and disappointed.
Phantom Frames
I paid, pictured them on my face, then got a '20–25 business days' email — and then silence. It's weirdly frustrating to not even try the frames; I kept imagining if the nose pads would bother me or if they'd look boxy. No replies to messages. If you're picky about fit, maybe call before buying. Feels like a mix-up, not a scam, but still annoying and inconvenient.
No updates, lost money
I wouldn't trust them now — poor communication. I ordered two sunglasses on April 25 because I needed shades for a beach trip, and today is June 3 with no tracking update. I emailed customer service two days straight and got no reply, so I'm worried I was scammed and out about $700 CAD. It's my first order with this company; maybe it shows up, but the silence is unacceptable.
Worth the wait, mostly
I won't lie, dealing with customs was a pain — package stuck for weeks, I had to dig up the seller's address and phone and feed it to FedEx even though that shouldn't have been my job. FedEx sat on it for ages and kept saying "wait." Anyway, when it finally arrived the item actually feels solid and kind of weighty in a good way, soft finish, comfortable to hold. I use it every morning and it fits right into my routine. Glad it worked out, but shipping sucked.
Long wait, decent result
I first saw these on Instagram and a friend actually nudged me to buy. Ordered April 25 and emailed customer service twice in a row with no reply at first, which freaked me out. After a long wait the sunglasses did show up, a bit late and the tracking was messy. Customer service finally answered and sorted it, though slow. Glasses are fine, not perfect but they work overall.
Almost walked away, then relieved
I first saw these frames on my sister and ordered on a whim, all excited — then the package got stuck in customs because otticanet hadn’t sent the paperwork. FedEx sat waiting, phone calls went to voicemail and emails took forever, about four days of checking the same tracking page over and over. I was about to bail, but when an email finally arrived with the documents and FedEx released it, I actually felt satisfied — messy process though, won’t be so chill next time.
Half the hassle, half the product
I hesitated before ordering because the site looked a bit off and the reviews were mixed. Still, I clicked buy since the price was tempting and I needed new sunglasses. They sent a delivery-date notification, but on that day nothing showed up. I emailed, they replied once saying it was "being investigated" — then radio silence. I never received the glasses, so I never actually used them; first impression would have been fine, if they'd arrived. After pushing my bank I finally got a refund, which was a relief, but the whole thing felt sloppy and unprofessional. Happy to get my money back, but I won't order here again, and customer support was non-existent which is frustrating.
Kitchen light reassurance
I tried them on in my kitchen light and thought, yep, these are the ones. I wear them for driving, quick walks to the coffee shop, and to hide sleepy eyes on video calls — they've been doing that job nicely. Not perfect: the nose pads are a tad stiff and one arm feels a bit tight after a long day, but nothing that ruins it. Packing and shipping were surprisingly smooth and they showed up in about six days to Australia, no drama.
Kitchen-box confidence
I tore open the box over coffee, which is my unofficial quality-control ritual. I needed new shades because my last pair snapped during a chaotic move — yes, of course it happened on the highway — and I was tired of squinting on sunny drives. The site had the tiny “in stock” note that actually mattered; that gave me the nudge to buy. Shipping was surprisingly fast and the tracking updates were clear, so I wasn’t pacing the mailbox. I did message customer support once with a dumb question and they answered quickly, no fuss. Glasses arrived in perfect shape. Happy enough to order from them again, simple as that.
Cute frames, blurry outcome
ridiculously slow. Customer service: frustratingly slow to resolve, like they’re allergic to taking action. The frames are honestly adorable — that’s the annoying part — because I want to wear them, but I can’t. I’ve had better service with smaller local shops, so this feels extra disappointing. Low-key sad, also a little bemused. Hope they sort it, but right now I’m stuck with cute, unusable glasses.
Long wait, refund finally
after a few messages they issued a full refund and apologized, and then even offered a discount code in case I wanted to reorder. So yeah, I lost time and stress, but I’m grateful they didn’t just ghost me forever. If you need something quickly (like I did for light sensitivity and travel), be warned — delivery can be a mess and the stock info wasn’t accurate. But if things go sideways, they did make it right for me, which I appreciate. Not perfect, not great, just somewhere in the middle — buyer beware but also relief when they finally handled it.
Lost shades, lost patience
I lost my sunglasses right before a long drive and, being super sensitive to light, I needed a replacement fast. Paid $364 and thought that would be it. Except a month and a half went by and nothing showed up. I messaged them a few times. First reply was vague — "we’re not sure when it’ll arrive." Okay, weird. Their website still listed the sunnies as in stock, which made no sense. I felt like I was giving an interest-free loan. I kept poking and finally a different rep emailed saying they’d escalate it and offered a partial refund, which was a surprise and actually helpful, even if it came late. Delivery was the real problem though. Tracking was useless and every follow-up felt like starting over. Also, I found the same model in stock at another shop, which added to the frustration. Their customer service feels hit-or-miss; one person was apologetic and tried to fix it, another had no clue. Social posts? I noticed a few negative comments disappear, which made me wary. If you need something quick, I’d be careful ordering. If you don’t mind a possible runaround and slow replies, maybe it’ll work out. For me it was stressful and not smooth, but the surprise partial refund was at least something.
Small win after a long headache
Halfway through my commute I realized something was off — the frames felt lighter than my old pair and the tint didn’t sit right on my face. I’d already been wearing them for a few days on errands and meetings, so I noticed it in use, not just on a shelf. That’s when I decided to check them properly. Buying two pairs from Otticanet seemed fine at first, but the moment I compared them side-by-side with the ones from a Saint Laurent boutique, I knew I wasn’t dealing with originals. The relief came when the boutique staff confirmed my suspicion; their attention to detail was actually a pleasant surprise. They pointed out different engravings and material differences that I’d missed. I contacted Otticanet and got a flat “we only sell authentic” reply plus a demand I pay £25 return shipping via DHL — no real investigation, no help. So I used the boutique’s assessment and filed a formal complaint. I felt satisfied not because the seller made things right, but because I finally had confirmation and a path forward. I’ll keep using the legit pair for my daily walks and commuting — lesson learned.
Not worth the gamble
don’t count on this being legit. I bought two pairs of sunglasses from Otticanet thinking I’d scored a deal, and honestly that was my first mistake — wanted something cheap for commuting and weekends. I say it flat: the pieces I got didn’t match what a real store sells. Side-by-side with the same models from a Saint Laurent boutique the differences were obvious — engraving not the same, lenses looked duller, the aluminum felt lighter and cheaper. I reached out to their customer service to raise the concern and got a pretty curt reply: they insisted everything they sell is authentic and that I’d have to pay £25 for DHL return shipping (no real follow-up, no investigation). So I went to the boutique for a professional check and they confirmed my suspicion: not genuine. That was frustrating but at least gave me clarity, and I’ve since pursued next steps legally. Use case-wise, I meant these for daily wear and they failed on feel and optics — not acceptable. I’m skeptical by nature and this confirmed why: cheap-looking designer knockoffs are a real risk here. Proceed with caution.
Sunglasses order
I bought these really cool sunglasses, but then they told me they were out of stock even though I already paid for them! Now I'm starting to wonder if they're even legit or if I'll ever actually receive them. I tried asking for a discount because of the delay, but they haven't gotten back to me yet. I really hope I don't have to go through the trouble of reporting them for some shady business practices.
Eyeglasses
I was really bummed out about the eyeglasses I bought online. They came all messed up and seemed totally fake. When I reached out to the customer service team, they weren't very helpful and didn't take responsibility. Even after I explained what was wrong, they wouldn't give me a refund and said it was just wear and tear. They suggested I go to a store for fixes, but that wasn't possible since they didn't have one nearby. I had to go get someone else to confirm that the glasses weren't what I thought I was getting.
About Otticanet
How often do you rock eyeglasses? Are you the type that can't do without sunglasses, especially when it comes to making fashion statements? Will you like to shop from an optic platform that offers fashionable eyeglasses? Do you prefer authentic eyeglasses from popular brands? If you gave an affirmative nod then you have to read on. Otticanet is one such platform that might be an option of choice. But can their sunglasses offer protection from both UVB and UVA rays? Do they offer a wide collection of eyeglasses from popular brands? Before involving yourself in any products from Otticanet, you should read reviews from different customers who have already purchased or used the products or services that you are looking for. This will help you in making the right decision. At US-Reviews, you can read honest reviews from real people who have used these products before you.
About Otticanet
Otticanet was founded in 2003 and is one of the world-leading companies in the optics industry. The company’s headquarters are in Biella, Bi. Otticanet offers authentic and original glasses at cheap rates that only the internet can give. They partner with such brands as Prada, Versace, Tom Ford, Tiffany & Co, Gucci, and many others. What keeps Otticanet to stand out more is teamwork. This ensures that their relationship with customers improves daily. Step by step, Otticanet helps you to find the perfect glasses for you.
Products & services offered by Otticanet
Otticanet offers a wide range of products such as sunglasses, eyeglasses, and goggles for women, men, and children. All these products in different brands. You can also get access to new arrivals. They also assist customers in sorting out orders. To check out these products and brands, pay a visit to their company website Otticanet.com and experience shopping on another level. Otticanet delivers its products all over the world via DHL, UPS, and FedEx Express. Your order will be shipped out within 1 working day if the items are available in stock. However, if the items are not available, they will send you an email within 1 working day with the estimated waiting time. Otticanet offers a flat rate of $56 on all deliveries heading to Kenya. Goods usually take 3-6 days to reach a client in Kenya. If you are a client in another country, you can check out the shipping costs for your country from the company website under shipping. Payment methods accepted are; Wire transfer (Only in Italy), Credit Card (Visa, MasterCard, and AMEX), PayPal, Amazon Pay, and Cash on delivery (COD, only in Italy and for purchases up to 500, 00 Euros). Why choose Otticanet? They offer 100% authentic and Original glasses, Express shipping costs for Kenya: $56, and Satisfaction guaranteed! 30-day return policy on all glasses.
Comments, complaints, and Opinions
Have you made any purchases from Otticanet before? Did they deliver your order on time? Do you have any complaints, compliments, or tips regarding their products and services? Your feedback will be highly appreciated.
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Contact Information
Via Nazario Sauro 11B
13900 Biella
Italy
Categories Otticanet
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Last update: December 2025
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Review with most votes
COOL !
I usually dont like wearing glasses but damn this one is a seriously cool one. They have really awesome collection which actually suit different faces, i bought three sunglasses... Read onBy: Gloria Blake