PureTalk Reviews
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Cell phone service
My overall experience with PureTalk has been pretty good. The service is usually reliable and efficient, but I ran into an issue with Tech Support last Saturday that was kind of frustrating. For some reason, calls from some phones were going straight to voicemail, while others were coming through just fine. I had already tried troubleshooting on my own, but the person I talked to from Tech Support on Saturday wasn't much help. They thought the problem was with my phone's software and suggested getting a new one, which didn't make much sense to me. Thankfully, when I reached out to another Tech Support person on Monday, they quickly figured out the real issue - a setting in my phone's contacts was wrong. Once that was fixed, the problem was solved, and I didn't have to shell out for a new phone like they initially told me to.
Switched phone carrier
I recently switched carriers because my old one, starting with an S, was totally ripping me off! I mean, I was with them for over 14 years and they were still charging me an arm and a leg for just 3 phone lines. And those so-called "discounts" they promised? Ha! What a joke! When my husband passed away and I had to take his phone off the plan, they actually had the audacity to raise my rates even more! Can you believe that? Talk about adding insult to injury. But ever since I switched to Pure Talk, everything has been smooth sailing. Their service has been great, no surprises with pricing. I am so happy I made the switch!
Switched from major carrier
I switched from a big carrier and I gotta say, the customer service at this company is top-notch. Whenever I had problems with my phone while I was traveling, I just had to make a quick phone call and they either replaced it or told me where I could get a new one right away. The phone service is just as good, if not better, than what I had before. The data is reliable and unlimited, all for a great price of $20. And to top it off, this company is owned by a veteran and the customer service reps speak good ol' American English. I've been with them for three years now, and I've had nothing but excellent service.
Affordable prices
The prices at PureTalk are really great compared to other carriers, so it's worth dealing with the little annoyance of not being able to send pictures easily from my iPhone. I've had some problems sending texts and pics, especially when sending them to Android users. It's frustrating when there's always some glitch or bug messing up the communication. But even with these issues, the money I save with PureTalk is so good that I'm willing to put up with these little hiccups.
Cell service and customer service
I gotta say, this phone service is seriously the best I've ever had. They use all the big cell towers, so the reception is amazing, and their customer service is top of the line. I don't need a cell booster anymore just to make a call at home. Ever since I switched over a year ago, I haven't had a single problem with this company.
Rural area cell service
I just switched over to a new cell phone company that's way better than my old one, especially out here in the country. My old provider, US Cellular, was a nightmare - dropped calls left and right, even when I wasn't moving! The new guys are much more dependable and their prices are really good too. And the customer service? Top-notch.
New phone plan
After using this new phone plan for a while, I gotta say I'm really liking it. Everything works great, just like my old plan. Calls, texts, and internet all work perfectly. But what I love most is how easy the website is to use, especially for tracking my data. I set a goal of 15GB per month to keep my bill down, and being able to check my usage easily really helps me stay on top of it. It's like a fun little challenge to save money every month.
Switched phone carriers
I recently switched my phone carrier from one of the big companies to a smaller one and I gotta admit, I was pretty nervous about it. But you know what? The folks at the new company have been super friendly and really helped me out. Plus, ever since I made the switch, I've been saving a ton of money and they even offer discounts for veterans like me! I'm beyond happy with the change and just wanted to give them a shoutout for being so awesome!
Activating phones and purchasing new iPhone
Yeah, so I had to set up two phones and get a new iPhone. The best part was that everyone I spoke with was American and spoke really good English. Didn't have any problems with service or connecting. I live in a really rural area of Alabama, but the coverage was just as good as when I had that other phone company that starts with an "A" and ends with a "T". Really pleased with how everything turned out!
Mobile phone plan
I really like the company where I got my phone plan from because they share my values, which is awesome. Their customer service is top-notch, they always help me out quickly whenever I have questions or problems. Plus, their pricing is way better than the big guys, so I'm getting a great deal. I switched over from a major provider and I haven't looked back since. I'd totally suggest this company to anyone I know.
Quick and helpful service
The person I talked to in customer service knew their stuff and was a big help when I added a second line and bought a new phone. They even walked me through the customer referral program, which I thought was pretty cool. I also liked how the company is all about supporting the military, we really respect that.
Easy communication
I really hate when you have to keep saying the same thing when you call customer service, but this company is different. They actually respect my time and I really like that. Everyone I talked to was knowledgeable and really nice. I'm definitely going to tell all my friends and family about this company.
Good phone plans, affordable rates
I switched to this new service provider because I wanted to find a cheaper phone plan. I was happy to see they had a bunch of different plans to choose from that fit all kinds of needs and budgets. Buying a new phone and changing my plan was super easy and went smoothly. The customer service folks were really nice and knew their stuff, which made the whole experience stress-free.
$5 Military Discount
I just signed up with them and they said I'd get a $5 discount every month as a Vietnam Era Veteran. But even after trying multiple times and sending in my DD214 twice, they still haven't given me the discount on my bill. It's pretty frustrating to see them not follow through like they said they would, and it's left me feeling disappointed with their customer service. Plus, their failure to keep their promise to a veteran like me has made me tell 7 other vets not to sign up with them.
Pure Talk Cell Service
I am very disappointed with this company. We decided to change service companies because of some great reviews and radio advertising. However, I have had nothing but run arounds since I tried to install the service. No, I do not recommend them to anyone if you want help with anything.
New iPhone and service
Do not use Pure Talk. I really wanted this to work out and the company seemed great from the outside. My whole buying process and customer service has been a nightmare. I have been with them than less than a week and around 8 or 9 customer service people and no one can resolve an issue. They just all say they are putting notes in my account but nothing happens. I bought a new phone and service with overnight service. They don't tell you it takes a few days to process orders so overnight is worthless, which is misleading. Once I received my overnight phone after 3 days it wouldn't even turn on. No one checked the phone. No one has reached out about sending a new phone. So I'm paying for service and still no phone and no urgency by the company.
2 wireless lines
fast set up and delivery of sims
bad bad bad....
pay for unlimited calls and texts. texts and phone call service is just cut off from use every month when they think you have used too much of your unlimited service. phone calls go out and recording says out of minutes must pay.... then have to call for a data reset... do not waste your time!!!!!
Review with most votes
2 wireless lines
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