Twigby - Overall Rating based on 32 reviews
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My recent purchase
Oh my goodness, I was really annoyed when I got that automated chat and couldn't understand what was happening with my order! But then, I finally got to chat with a real person and they solved my issue super quickly. The agent was absolutely fantastic!
New activation experience
My experience with the new activation process was really smooth and easy. The instructions they gave were super clear and simple to follow, so it was a breeze. I liked how fast they were to respond whenever I reached out on chat for help or had a question. Everything was so straightforward that I almost wasn't sure if I did it right, but it all turned out perfectly in the end. I was really impressed with how efficient and professional they were the whole time.
Account assistance
I recently had some issues with my account and decided to contact customer service for assistance. Luckily, I was connected with a really helpful guy named Harry. He was super knowledgeable and was able to resolve my problems quickly, making everything really simple for me. I was really impressed by how fast he responded and how willing he was to help me out. It's definitely reassuring to know that there are skilled people like Harry out there providing top-notch customer service.
New phone carrier
I used to have a terrible phone carrier, but Twigby is amazing! They really care about helping you out with any phone problems and I would definitely suggest them to anyone in need of a new carrier.
eSIM phone purchase
I just got a new phone that only uses eSIM, so I thought I'd try out this company that's just starting to offer eSIMs. Setting up the eSIM was a bit tricky at first, but the customer service team really went above and beyond to help me out and get everything working. Even though there were some hiccups, in the end, the whole process was pretty easy for me.
Switched to online chat service
At first, I was a bit unsure because there wasn't any phone support, but the online chat was quick, professional, and the person was super friendly and really knew their stuff. Overall, I'm really happy with Twigby.
Switching providers, porting out phone number, activation, transferring to new phone
The website chat service was really helpful for switching providers, porting my number, activating my new phone, and transferring all my info. It was kind of a pain to get in touch with the other company to sort out some order problems, but after a few tries we finally got everything sorted out.
Virtual cell phone service
I've had nothing but great experiences with the representatives at Twigby. Whether it's Jon, Annie, Andy, or the others, they always treat me like a valued customer. I would definitely suggest Twigby if you're looking for top-notch customer service.
Customer service experience
I had a really great customer service experience with Twigby recently. I was so impressed by how knowledgeable and quick the person I talked to was. Usually, when I call other companies, I end up being on hold for what seems like forever, but my call with Twigby was handled really well. The guy I spoke with, Jon, was able to answer all of my questions right away without making me wait around. It was definitely a nice change to get such amazing customer service.
Data connection issue resolved quickly
I had a problem with my data connection recently, where I realized I had no data left on my plan. When I asked for help, I found out that I needed to keep my data turned on to stay connected. It was just my mistake. But even with that little issue, I've been happy with the service ever since I signed up.
Quick switch plans, credit given
I switched up my plan with this company not too long ago, and let me tell ya, the customer service was top-notch! The rep I talked to was super friendly and really went out of their way to help me out. They even hooked me up with a credit for the price drop that had just happened. The prices are good and the coverage in my neck of the woods is solid. Only downside is that the mobile service can be a little spotty in some spots. But all in all, I'm pretty satisfied with the service and thankful that my hubby stumbled upon this company.
5 Gig data plan for $15
The data plan I bought was a total mess! They said I'd get 5 gigs a month, but by the 16th, my internet was super slow. I couldn't even search anything or visit important sites. Plus, my charges kept changing without warning. When I tried to buy more data on their app, the option wasn't there. Stay away from this company unless you like being lied to and not getting what you paid for.
Affordable and flexible phone service
Twigby has some super cheap phone plans where you get to pick what you want and only pay for that. They have this cool automatic payment thing that makes life easy, and their customer service rocks. Only downside is that the chat option can be hard to find in the FAQs. I just wish there was a clearer way to reach out to them directly.
Great customer service, fast internet chat, reliable coverage
I had a really great experience with the customer service from this company. The internet chat was quick and simple to use, and the reps were super friendly and knew their stuff. It was really convenient to be able to chat on my tablet or computer when I was having phone problems. The coverage was just as good as what I had before, even though I live in an area with a lot of dead spots. I definitely recommend this company for their awesome customer service and reliable coverage.
Cell phone plan purchase
My experience with Twigby was amazing! I was so impressed by how helpful and quick their customer service team was when I had an issue with transferring. They not only helped right away, but they also made me feel really confident in their ability to help me. Plus, I found that Twigby had the best phone plan for what I needed at a great price, which was important to me. And it was a bonus that they use the Verizon network, so I knew I'd always have good service. Overall, I'm super happy with Twigby and would definitely suggest them to anyone looking for a good phone provider.
Quick and knowledgeable service
I had a really good experience with the person helping me out. They were super fast and knew what they were doing, fixing my problem in no time. It's nice to know I can always rely on this company to help me with any issues I have with my phone.
Excellent service
I just used the service and I have to say, I was really impressed. The customer service reps were super polite and nice, and they totally understood what I needed. They took care of my problem quickly and professionally, which I really liked. All in all, I was really happy with the service I got.
eSIM activation
I recently contacted customer service to ask about setting up eSIM on my account. The reply I got was fast and super helpful. The person I talked to knew their stuff and gave me easy-to-follow steps to get started. Thanks to Twigby offering eSIM support, it's made managing my account way easier and simpler.
Quick and knowledgeable customer service
I just got in touch with customer service for some help, and I gotta say, I was really impressed with how fast and smart the representative was. She knew her stuff and fixed my problem in no time. Not only did she make my day, but she also saved me some cash. It's this kind of top-notch service that keeps me coming back as a happy customer.
iPhone sim card problem
They were so helpful when I had this really weird problem with my iPhone and having multiple sim cards. They were really nice and made the whole experience enjoyable. I was worried I wouldn't be able to figure it out, but they made it super easy!
Review with most votes
Economical and trusted
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