RedPocket - Overall Rating based on 22 reviews
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RedPocket purchase
I recently bought something from this company and I had a great experience with their customer service rep, Stephen. He knew a lot and was really nice. He took the time to answer all my questions and made everything easy. His professionalism and knowledge are why I'll keep coming back to shop with them.
My awesome customer service experience
I just have to give a shoutout to this awesome person named Miel. She seriously came through for me today. I was having some issues with my order, and she got everything sorted out in no time. When I called earlier, I was getting nowhere, but Miel was a total lifesaver. She's definitely a superstar in my book!
Prepaid SIM card
I bought a prepaid SIM card recently and had a great experience with customer service. The reps were quick to respond, I didn't have to wait long, and they really went above and beyond to help me out. The phone and texting have been reliable, but I've noticed the data can sometimes be a little iffy, maybe because of outside factors. One thing I did notice is that the new GSMT SIM card I got takes a bit longer to connect to the network than my old one did. Also, I found out that prepaid SIM cards expire if you don't use them, but the expiration period has been extended to 1 year after purchase. Despite all that, I'm happy with RedPocket and will definitely keep using their services in the future.
Activation assistance
I needed help activating my phone service recently, and the customer service rep, Stephen, was really great. He patiently walked me through everything and was so respectful and kind. Our chat was not only helpful but also friendly, which made the whole experience really positive.
Customer service experience
The customer service live chat team was awesome! They were always there to help me out and make sure I got everything I needed. Only had a little trouble getting connected to the live chat at first, but once I did, they really came through for me. Shoutout to Jennie, she was a total pro. Knew her stuff, was super patient, and got my issue sorted out in no time. Great experience all around!
MVNO wireless service
I just switched to this MVNO wireless service and I have to say, I am super happy with the level of service they give. They work with all 3 major carriers, so switching is easy, and their prices are really good too. But what really makes them stand out is their awesome customer service. Every time I've had a problem, which isn't very often, their reps are helpful, quick, and super nice. It's nice to know there's a company out there that cares about their customers and gives great support. All in all, I totally recommend this MVNO to anyone looking for reliable wireless service at a great price.
SIM card purchase
When I got a SIM card from this service provider, I was actually really impressed with the customer support I got. The guy I talked to, let's call him Stephen, was super helpful and knew his stuff. He fixed my problem quickly and was really nice and professional about it. It was nice to talk to someone who knew what they were doing and treated me well at the same time.
Super cool deals and awesome customer service
I really love this place! The deals are amazing, and the customer service is top-notch. I always recommend it to my friends and family because it's the best.
Esim download help
I was struggling to download my esim, and none of the other people I spoke with could help. But then, Ronald came to the rescue! He knew exactly what to do and fixed it really quickly. I was so impressed, he's definitely the best customer service rep I've ever talked to.
Good coverage, 5G+ speed, fair prices, roaming packages
I really love the service, it's amazing. The coverage is awesome, I never lose signal and the speed is super fast with the 5G+. On top of that, the prices are fair and I can buy roaming packages for when I go to Mexico and Canada. I can even get extra data if I need it, which is great. All in all, I'm really happy with everything!
Wireless service provider experience
My experience with this wireless service provider has been pretty disappointing. Whenever I have to call their customer service, it's always a frustrating and time-consuming process. Whether I'm trying to set up a new phone or make changes to my plan, I end up spending way too much time on the phone and feeling even more frustrated afterwards. The website also gives me lots of trouble, making it hard to do anything with my account online. This whole experience has just been a big hassle and a huge waste of my time.
SIM card purchase experience
I had a really bad experience with the customer service from this company. I called a bunch of times to try to fix problems with my SIM card, but every time I just got the same unhelpful suggestions. They ended up sending me a new SIM card that also didn't work, making me even more annoyed. Then, out of nowhere, I got an email saying my account was canceled without really telling me why. The lack of communication and the fact that they couldn't help me led me to finally just cancel my account because of all the problems.
International calling plan
I just got an international calling plan and I gotta say, it's really great! I never heard about this before and I wish I found it earlier. The connection is solid and the sound is crisp, so making international calls is a breeze. I definitely suggest this service to anyone looking for a good international calling option.
Recent switch to RedPocket
I just switched my cellphone service to RedPocket, and I have to say, my experience has been really great. When I needed help, I talked to a guy named Stephen from customer service who was so patient, helpful, and friendly. He really made sure my issue got fixed quickly. I've been with RedPocket for a year now, and their customer service has always been top-notch. I definitely suggest using them if you want a dependable mobile service provider that cares about their customers.
SIM card purchase
I just got a SIM card from this company and I gotta say, I was pretty happy with how everything went. Ordering it was simple and the SIM card arrived on time. I did have a small problem when I was trying to activate it, but the customer service folks were really helpful and fixed it right up for me.
Number transfer to Red Pocket
Customer service rep Stephen at Red Pocket was super helpful in helping me transfer my number. He really went the extra mile to make sure everything went smoothly. I really appreciated his patience and expertise during the whole process. Big thanks to Stephen and Red Pocket for the awesome customer service!
Phone plan purchase
I just got a phone plan from this place and let me tell you, Marcelo, the customer service rep, really came through for me. He actually listened to my problem and fixed it, unlike the other reps who didn't seem to care. Marcelo went out of his way to make sure I left happy. Thanks to him, what could have been a bad situation turned out great. Huge shoutout to Marcelo for being awesome and having great customer service skills.
Quick, reliable, transparent pricing
I've had a great experience with this service. The call quality is excellent, making it easy for me to communicate clearly every time. The pricing is fair and transparent, which I really like - no hidden fees! The customer service is top-notch, too. They're always there to help me quickly and professionally whenever I need it. Overall, I think this service is dependable, effective, and affordable.
New Phone Carrier
I wasn't sure about changing phone carriers, especially going from a big one to a smaller one. But, I've actually been really happy with the service and customer support I've gotten. Haven't had any big problems with my phone around town, so that's been nice. And even though I haven't traveled much, I feel pretty good that the service will keep up based on how things have been going.
Easy transition to a new phone plan
The customer service person I talked to at RedPocket really knew their stuff and was super helpful in helping me pick out a new phone plan for my second device. They made sure I understood everything and even sent me a chat transcript to refer back to later. Ordering the SIM card was fast and switching over to the new plan was a piece of cake.
Review with most votes
A Satisfied Customer's Review
I have been a client of RedPocket for several months now and I have been very pleased with their service. Their plans are very affordable and they offer a wide range of options ... Read onBy: Kristopher Morissette