R.W.FLAME1 reviews

Half-refund and mixed signals March 16, 2026

someone actually followed up quickly, so I replied and asked about shipping to Canada, warranty, where the unit was stored. The rep kept saying “no problem, we ship to Canada, we have a Canadian warehouse,” so I felt okay and assumed it’d be smooth. Then a few days later an email said they couldn’t ship to Canada. Weird. They promised a full refund of $828 USD, then only sent $228, then $100 a week later, and then nothing. So that satisfaction moment — when I first believed them and felt relieved — was quickly replaced by irritation. On the plus side it was surprising they refunded anything at all and that follow-up text felt human, not robotic. Still, the slow drip refunds and the vague “audit” excuse left me with more questions than answers. If you’re buying from abroad, don’t count on their shipping claims, and don’t expect a quick, complete refund. I tipped a friend off to the deal at first; now I’ve warned them off until this is sorted.