Ribble Cycles45 reviews
This score is based on 45 genuine reviews submitted via US-Reviews since 2019.
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Saw on Insta, tipped friend—fast delivery, helpful-ish, imperfect
Quick start
Tried it today, smooth
Finally, delivery that cared
Moved, sore back—delivery and staff helpful.
New tires, speedy delivery
Came fast, support helped — used for commuting
Small pleasant surprise
Started last week. Delivery was fast; price felt fair.
Follow-up stood out
Landing on the confirmation page, I opened the follow-up email that same afternoon—clear details, reassuring; glad it worked.
Nice find, helpful crew
Spotted the showroom online, dragged a buddy in—staff helped, I relaxed, pretty happy.
Buddy's photo convinced me
Saw it on a buddy's photo, I hesitated about build quality; bought it, doubts gone — solid bike, early delivery.
Packed better than I feared
Started worried when shipping took a week, but unpacking calmed me — bike wrapped like crazy, frame swap done quick, impressed now.
Actually helpful staff
Definitely recommend, I was doubtful at first but the rep knew their stuff, asked where I'd ride, suggested sensible extras and steered me right; really nicer experience than other shops, honestly.
Still no ride after two weeks
I still don’t have the bike — it showed up damaged. I first saw it on their website and even told a coworker to look. Support replied fast, but two weeks later no working bike yet.
Mostly good, with a snag
I liked the staff — friendly and knew their stuff, but delivery was a bit slow and the tracking info vague. Ordering site was easy though. Mark was helpful, so shoutout to him. I'd buy again but expect delays
Practical swap
My e-bike's PAS died, needed a fix for commuting. They swapped it fast; communication was straightforward — actually, the assist feels smoother now than before.
Easy buy, solid first rides
Really happy with the bike and the process, solid build and clear guidance. I ordered and financed online two weeks ago; first ride impressed me. Delivery was on time, support helpful, small setup tweak.
Gravel swap — helpful team, minor delay
Switching from my tidy road bike to a gravel rig had me stressing about stem and bar fit. Victoria at Ribble talked me through sizes over a couple messages and that helped a lot. Bike is solid for my commute and weekend dirt loops. Delivery took a touch longer than promised, but overall good.
That moment at the door
Right when the courier rang and handed me the bike, I knew it was sorted. A friend had tipped me to Ribble's chat, then Vicki handled the whole repaint — she remembered my picky asks and just did it. I was relieved, a bit impressed, and happy.
Quietly impressed
I almost talked myself out of buying this Ribble—too many blogs, too many specs—then I caved. It arrived neatly packed from overseas, bike basically perfect, just a tiny scuff on the frame I barely care about. Packing clearly does its job. Wish the assembly guide was a bit clearer, but overall happy I pulled the trigger.
Garage tinker turned win
the frame feels solid and the shifting is crisp once I tweaked the derailleur. I got stuck on one small part — my fault — so I messaged customer support; they replied fast and clear and fixed it. Now it's a real joy to ride.
Sizing worked, timing didn't
the site says 5–10 days but my dispatch date is 23 days out. I think the wait will probably be worth it and I'm a little excited to ride it, but that longer lead time should've been clear before checkout. Simple fix would be model-specific dispatch windows or a clear notice when builds take longer. Solid, helpful support, just follow-through on timelines would make this a clean five-star experience.
First real good feeling
product-wise, it mostly delivers what I wanted; assembly is doable but could be clearer; customer service handling of the voucher situation needs major improvement. I'm content with the bike itself but not with the follow-up.
About Ribble Cycles
Ribble Cycles is a British bicycle manufacturer that specializes in designing, assembling, and selling bicycles and related accessories. Founded in 1897 in Preston, Lancashire, the company has a long history of producing a wide range of bikes, including road, track, cyclocross, gravel, and electric bicycles. Ribble Cycles is known for offering customizable options through its online platform, allowing customers to tailor specifications to their preferences. Over the years, Ribble Cycles has built a reputation for quality and innovation in the cycling industry, maintaining a balance between tradition and the latest technological advancements in bicycle design and manufacturing.
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Contact Information
363 Leach Place
PR5 8AS PRESTON
United Kingdom
Categories Ribble Cycles
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Last update: November 2025
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Best budget-oriented bicycles
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