Motoin29 reviews
This score is based on 29 genuine reviews submitted via US-Reviews since 2019.
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I’d do it again — click & collect actually works. I drove to the Aachen shop to try on a race suit and a few other things before buying, and that hands-on check made all the difference. Heads up: plan on about 5–7 days for the order to be ready to try, depending on what you pick. The store is tiny — like they say on the site — so don’t expect a huge showroom. Still, the staff were friendly and patient, helped me try different sizes, and didn’t rush me, which I appreciated. I’ve had mixed experiences elsewhere with big chain stores that feel pushy, so this more relaxed vibe was nice. Price felt fair, not bargain-bin but reasonable. All in all a good visit, would be great if they expanded space someday, but for now the click & collect plus helpful team made it worthwhile.
Missing jacket, awkward commute
I was midweek, already picturing how this jacket would break in on my daily ride — slim cut, softer lining, vents in the right places — and then nothing showed up. The site said 3–5 days, that’s why I ordered, but after a few days of waiting and sending emails I got told the item couldn’t be delivered. Then they went ahead and charged my card. So I’m sitting on my old, stiff jacket that rides up and traps heat, while the new one that would've fixed that is, well, gone. I keep replaying the product photos; it looked like it would layer nicely over a hoodie, the shoulders seemed roomy enough for movement, the cuffs were the right length in the spec — stuff I’d actually use every day. The seller’s replies were slow and circular, even sent me a screenshot from the manufacturer like that changes anything. Little enthusiasm left, but I still think the design would’ve been solid. Annoying that I'm out both jacket and money, and now I have to chase refunds instead of testing it on the road.
Small store, decent fit
Rain on the train window and I still went to try the race suit in person. Click & Collect worked; order showed up at the counter after about a week (so plan for that). The suit itself felt stiff at first. Thick leather, solid seams. Not floppy. The shoulders are structured. Moving into a riding stance I could tell where it would break in and where it might rub (inner thigh seam, a bit tight). The lining felt smooth and the main zipper ran cleanly. Pockets are shallow, but useful enough. Tried several sizes. Staff was patient and watched without hovering, which I appreciated. The store is tiny — they warned you on the site — so don’t expect a huge selection to browse. Overall I was skeptical coming in, mostly about fit and delivery. Walked out reasonably satisfied. If they expanded the space it would make the whole process easier.
That awkward moment when your order goes ghost
checked my email, refreshed the tracking page, sighed, refreshed again. First impression after the window passed? Silence. No delivery, a couple of polite-ish autoresponders, then radio silence. I sent a few firm but not furious emails, got one odd screenshot that had nothing to do with my purchase, and then, surprise, my card was charged for real. So now I have neither the item nor my money and a steady drip of canned replies pointing me back to the same inbox. It’s the kind of experience that makes you mutter “seriously?” into your coffee. Small funny bits: I almost admire the consistency of their non-service, but only almost. Emotionally: annoyed and a bit baffled, like someone took a bad turn on a GPS. If you value fast answers or your cash, maybe skip it or at least be ready to escalate.
Left in the dark about my order
I keep checking my account like it's a habit now. On July 21 I bought a pair of gloves from Motoin, the listing said they'd ship within five business days. That window came and went, with zero tracking, zero shipping confirmation, and silence from support. I emailed them twice. No reply. It's not about the product at this point, it's the radio silence. I've had firms mess up before, but usually they at least answer and explain. Here I feel ignored. I want a clear status update, a proper shipping confirmation with tracking, or a full refund if the item isn't available. If they don't respond soon I'll file a complaint with the European Consumer Centre (CEC Portugal) and start a dispute with my card company. I'm annoyed but still give them a chance—respond quickly and fix it. Small gesture like an honest update would go a long way. I've had faster replies from smaller shops, so this stands out.
Waiting on gloves that never left the warehouse
leather, padded knuckles, seemed like they’d break in nicely and be comfy for longer rides. Problem is, I never got a shipping update. I emailed support twice and heard nothing back, which is just… annoying, really annoying. I get delays happen, but a quick reply would have been enough. I still want either a tracking number or a refund, because I need something that actually shows up. If it helps, I wasn’t being picky — I wanted decent protection and some warmth without clunky stiffness. Right now I’m just left guessing. I’ll give them a bit more time but I’ll escalate to the consumer center or my card company if there’s no response soon. Disappointed, but hoping for a straight answer.
American made product from Germany
I was really happy with how much money I saved by buying an American-made product from Motoin. It was $200 less than other US stores, even with the shipping costs. The product came quickly and in great shape. I'll definitely be coming back to shop here again.
Helmet purchase
I recently bought a helmet from Motoin and I have to say, it totally surpassed my expectations. The quality and design were amazing, and it fit me perfectly. Ordering it was easy, and the customer service was top-notch. I had a question about sizing and the person I spoke to was really helpful and knew their stuff. The price was fair for such a great product. The only downside was that it took a bit longer than I thought for it to arrive. But overall, I'm happy with my purchase and I'll definitely be shopping at Motoin again!
Motorcycle gear
I just bought some motorcycle gear from this company and I have to say, I was really impressed with the whole experience. The team kept me updated throughout the process, which was awesome. The shipping was pretty fast too, which I didn't expect. I'm thinking about buying more from them in the future and definitely recommend them to anyone looking for motorcycle gear.
Fair priced products
I picked up my things and they looked great. The items were in good condition, so I'll definitely recommend this place to my friends. I'll be back for sure.
Motorcycle gear purchase
I just bought some motorcycle gear from this site and it didn't go so well. Ordering was fine, but getting my stuff was a mess. The package never showed up and even after the store looked into it, I still had no answers. It was pretty annoying not getting a quick solution. I'd say be careful if you decide to order from this store because it looks like they have trouble handling issues with customer service.
Account setup issue
When I first tried to create my account, I ran into a little problem. But, the staff on the phone helped me right away. They were super nice and quickly fixed the issue. Overall, I'm really happy with the stuff the store sells, especially since they have such great prices.
Defective product, missing items
I bought some stuff online and was really bummed out when I got a pair of Revit pants with a messed-up zipper and missing pieces. To make matters worse, the stickers I ordered weren't even in the box. I was super annoyed, so I contacted customer service right away for help.
Helmet purchase at a discounted price
At first, I was a little unsure about buying from a website with mixed reviews, especially since it was an international order. But, I was actually really happy with how everything turned out. I got a really nice helmet for a great price, much less than what the manufacturer suggested. Even though it took about 2 weeks for the helmet to get from Germany to the US, I think it was totally worth it because the quality is so good.
Motorcycle gear purchase
I just bought some motorcycle gear online. Ordering was easy, no issues there. But, delivery took longer than I hoped. I chose DHL shipping, but it still took two weeks. Oddly enough, a package from Australia arrived in under a week. I thought mine would be faster. Gear is good quality, but shipping could improve.
Late delivery and unhelpful customer service
I bought something online and paid extra for fast shipping, but it still hasn't been sent a whole week later. The customer service people couldn't really help and didn't have any answers about why my order is taking so long. I just want a refund for the extra shipping I paid and the item that hasn't shown up yet.
Easy ordering with good price
I really liked ordering from that website, it was so convenient! My package came really quickly and the wrapping was done very nicely. Everything inside looked just like they advertised, all shiny and new. Just be careful with those sneaky import fees in the UK, they almost caught me off guard!
Low prices, easy search, easy payment
I just bought something from this online store and I was so impressed by how cheap everything was, how easy it was to find what I wanted, and how quick the payment process was. I didn't run into any problems, and checking out was super fast and easy. All in all, it was a really awesome shopping experience and I would totally tell my friends to check it out too.
Awesome service
The other day, I was trying to find some things I couldn't get in the UK, and I stumbled upon this website. They had everything I was looking for and even more! Their service was top-notch, and they kept me in the loop about my order throughout the whole process. I would definitely recommend this seller to anyone searching for awesome items!
Quick purchase of motorcycle gear
Motoin is where I always go for motorcycle gear because they never let me down. The descriptions of the products are on point and so detailed, it's a breeze to pick out exactly what I need. Their customer service is top-notch, super helpful and friendly every time. Plus, the packaging is secure and the delivery is quick. I can always count on Motoin to give me a fantastic shopping experience, so I definitely suggest them to all my fellow motorcycle enthusiasts.
About Motoin
Motoin is a company specializing in the sale of a wide range of motorcycle-related products. With over 10 years of experience in e-commerce and motorcycle accessories sales, Motoin offers over 145,000 products in their store. They pride themselves on providing ongoing attractive deals, competitive prices, a reliable money-back guarantee on returns, multiple payment options, worldwide shipping, and a user-friendly online shopping experience. Their products include Helmets, Clothing, Accessories, Casual wear, Biking gear, and Winter items. Customers can expect a diverse selection of motorcycle gear such as helmets, suits, boots, jackets, gloves, electronic gadgets, luggage, and more. International orders are shipped through UPS with the option for Express shipping. With a 100-day return policy for unused items in their original condition, Motoin aims to provide quality products and customer satisfaction. For inquiries, customers can contact their support team at +49 241 4125990.
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Contact Information
Rotter Bruch 26 A
52068 Aachen
Germany
Categories Motoin
Fashion | Sport & Outdoor | Online Shop
Page Statistics
Last update: October 2025
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Review with most votes
Damn good boots
For me and my sister , we love motorcycles since we were kid. I recently bought the boots for us. So comfortable and easy to handle. The boots are perfect and give exactly what ... Read onBy: Lydia Hamilton