Motoin48 reviews
This score is based on 48 genuine reviews submitted via US-Reviews since 2019.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Took a risk, turned out okay
I was halfway packing for a weekend ride when I realized the Nolan X804 I wanted wasn’t available anywhere nearby, so I took a chance on this site despite the sketchy reviews. Fast shipping saved me — I ordered one day and it was on my porch two days later. Helmet looks legit and fits right. Not perfect, had a small worry about customer support, but overall glad I ordered.
Waiting and ignored
I was literally waiting by the door because I needed this for my move — and honestly for my sore back too. Two months later no delivery, zero real replies, just an automated cancellation email after my last message. Frustrating, felt ignored, could’ve used a human response, please soon.
Took a chance, glad I did
I almost walked away after reading the bad reviews — honest. But none of the shops in Europe had the Nolan X804 RS in Liquid Red and the price was hard to pass up. I clicked accept, expecting delays, and then hey, shipped the next day and on my porch two days later. Kinda skeptical turned into relieved. Worth the gamble, I guess, and cheaper than others.
Almost gave up, but they came through
they blamed the carrier, then twice the pickup never showed at the return address I used. I was ready to write them off, but after a second call their rep actually sorted it and refunded me. Still annoyed, but satisfied.
Reluctant but resolved
I was carrying boxes during a move and my bad back made this return a must — wrong item. At first I assumed it was the post office, they blamed them too, and one attempted pickup never happened, then no follow-up. I complained, they were slow and a bit evasive, but after pressing they scheduled a proper pickup and finally refunded me. Not perfect, but overall somewhat acceptable now; still cautious next time.
Finally OK, but had to push
I use it every day for coffee prep and it’s been reliable. So mixed feelings — annoyed by the wait, but happy it wasn't a dud.
Slow info, then it worked
I was halfway through sending angry follow-ups when the update finally showed up. I first saw this brand on a friend's Instagram post and figured the 3-5 day note was standard, so when a month passed with almost no word I started canceling. Then support replied, admitted the slip, offered a partial refund and bumped shipping. The package arrived sooner than I'd expected and intact. Communication still felt sloppy, and they shouldn't have left me guessing, but that moment—when real action happened and it actually worked out—made me stop canceling. Surprised by the quick fix, honestly.
Rainy-day find, mixed ending
I opened the package on a drizzly Saturday afternoon and honestly got a little buzz — the helmet looked great, fit snug right away, and after the first short ride I thought, yep, this was worth it. That’s the moment I knew I was happy. Then I spotted a noticeable scratch (definitely not from me) and contacting support was slow — often more than five business days to hear back. They said I could return it but now want to keep €40 from the refund, which felt unfair. Solid product, weak follow-up.
Helmet stuck in limbo
I was checking my phone more than I care to admit, waiting for a shipping email. I hesitated before ordering because the site promised 3–5 business days to ship and I needed a commuter helmet for daily rides — school runs, quick trips to work, that kind of stuff. Seven days later and still no update; I emailed customer service twice and got crickets. The one bright spot is they have a huge selection — I found the exact model that was sold out everywhere else, so that’s why I ordered. Still, my doubts about delivery and support haven’t really gone away; I expect it’ll arrive eventually, but frustrating right now.
First ride ruined by a scratch
I grabbed this helmet before a long commute after a scare, so I wanted something reliable. Out of the box it felt okay — padding was decent and straps weren't stiff — but there was a clear scratch on the shell, like it had been banged up already. That ruined the first impression and made me worry about safety. I contacted support and it took forever to get a reply, and now they're saying they'll hold back €40 on a refund for damage that wasn't my fault. Fit's fine, but the whole experience left me annoyed.
Slow shipping, decent helmet
Halfway through the week I was refreshing my inbox and wondering if I’d made a mistake ordering this helmet. I was hesitant from the start — the site promised 3–5 business days to ship, and after seven days I still hadn’t heard a peep. I emailed customer service twice and got no reply. It finally showed up two weeks later; I took it on a short weekend ride. Fit is snug, vents breathe, visor works, and there was an extra cheek pad — a nice surprise. Packaging was simple but fine. Weight feels light on longer rides. So delivery and support were annoying, but the helmet itself feels solid, and the price seemed fair if you’re patient.
Skip unless you like headaches
I’m done with this seller. I first saw the Chigee Aio-5 Play for BMW in a Facebook ad and even told a coworker it looked promising, but the whole thing turned into a mess. They shipped the wrong item not once but three separate times (yes, three times). After the third go I returned it and asked for a refund. They confirmed they received the return over a month ago, yet the EUR 462 still hasn’t been refunded. Customer service was flat — no real apology, just the usual canned replies. Product might be okay if it ever shows up right, but the support and process are weak.
Not worth the wait
it didn’t go smoothly, but at least I got my money back — after losing about $64 AUD on the exchange. I first spotted the carbon helmet on Motoin’s site because a riding buddy in Melbourne told me to check them out. It was listed “in stock,” so I thought great and ordered in July. I kept checking the tracking, messaged their chatbot a few times (always got upbeat replies) and nine days later got an email saying it was delayed until February 2026. I called, the guy was really apologetic and issued a full Euro refund straight away. I’m relieved and a bit amused it ended okay, but annoyed about that currency hit.
Wrong item, slow refund
A few months back I ordered an Aio-5 for my BMW. The site looked fine and checkout was easy, so I figured it would be smooth. It wasn’t. I got the wrong product three times — yes, three separate shipments with the wrong thing. After the third mess I sent it back and asked for a refund. They confirmed receipt over a month ago, but my €462 hasn’t been returned. Customer service was flat and never even apologized. Not everything was a disaster — ordering itself was simple — but the repeated mistakes and slow refund mean I won’t be buying here again.
Wasn't sure at first, but these grew on me
Okay, quick story — I hesitated before ordering because it’s leather and shipped from overseas, and I worried about quality. First pair arrived with a couple of cuts on the left boot, I emailed and heard nothing, so I called. The agent I first spoke with was pretty distant, which annoyed me, but after a follow-up they sent a real replacement. It took longer than I wanted, ugh, but the new pair is solid. I wear them for my commute, walking the dog, weekend errands — they’re breaking in nicely. Still not thrilled about the hassle, but the boots themselves are worth it now that it’s sorted.
Back-and-forth boots
I almost didn't order these — I was hesitant because of price and fit, but I went ahead. When the first pair arrived I opened them right away and noticed two cuts on the left boot. I emailed customer service and heard nothing, so I called the German number. The rep sounded distant, but agreed to send a replacement. A month later the "new" pair arrived and at first glance looked fine; first walk around the block I was relieved, the leather felt good, break-in was decent. The cuts were gone and my doubts faded, though the customer support experience left me cold. Overall product = good, process = messy, but eventually fixed. I'll buy again, cautiously though — but better follow-up needed.
Almost backed out, but service helped
Strange feeling buying something that said “in stock” and then getting radio silence — I kept checking the tracking every few days, asked the chatbot (which kept giving upbeat replies) and still felt uneasy. Nine days later they emailed that it was delayed until February 2026. I called and honestly the rep was really apologetic and refunded me straight away, which took some of the sting away. Still, PayPal’s exchange left me out $64 AUD, and that annoyed me. All in all I appreciate how quickly they handled the refund and the friendly rep, but shipping transparency and the currency hit need fixing before I’d order again.
Medium? More like small
not worth the headache. I ordered a medium helmet — same model I already own — so I was sure about size. What arrived was labeled "M" but felt more like small, and had a flaw in the shell, so it didn’t fit. Returning it cost an extra €18 and they only refunded the helmet price, not the return postage — even though the mistake was theirs. Customer service kept saying, basically, that I received what I ordered, and their messages were vague and unhelpful; I tried explaining a few times but got nowhere. It's annoying because the price looks good, but you end up spending time, money, and patience. My advice: if you decide to order here, take pictures when you open it, and be ready to push for any refund. It worked out in the end, but it shouldn’t take that many calls.
Almost gave up, glad I didn’t
the padding is plush but not mushy, vents actually work, and it sits low enough to feel secure without squishing my temples. Took it on a couple of long rides and it stayed comfortable, didn’t trap heat, and the strap clasp is easy to use while wearing gloves. Customer service was slow at times and the return was a pain, but the helmet itself won me over.
Worth the trip, but small shop
I’d do it again — click & collect actually works. I drove to the Aachen shop to try on a race suit and a few other things before buying, and that hands-on check made all the difference. Heads up: plan on about 5–7 days for the order to be ready to try, depending on what you pick. The store is tiny — like they say on the site — so don’t expect a huge showroom. Still, the staff were friendly and patient, helped me try different sizes, and didn’t rush me, which I appreciated. I’ve had mixed experiences elsewhere with big chain stores that feel pushy, so this more relaxed vibe was nice. Price felt fair, not bargain-bin but reasonable. All in all a good visit, would be great if they expanded space someday, but for now the click & collect plus helpful team made it worthwhile.
About Motoin
Motoin is a company specializing in the sale of a wide range of motorcycle-related products. With over 10 years of experience in e-commerce and motorcycle accessories sales, Motoin offers over 145,000 products in their store. They pride themselves on providing ongoing attractive deals, competitive prices, a reliable money-back guarantee on returns, multiple payment options, worldwide shipping, and a user-friendly online shopping experience. Their products include Helmets, Clothing, Accessories, Casual wear, Biking gear, and Winter items. Customers can expect a diverse selection of motorcycle gear such as helmets, suits, boots, jackets, gloves, electronic gadgets, luggage, and more. International orders are shipped through UPS with the option for Express shipping. With a 100-day return policy for unused items in their original condition, Motoin aims to provide quality products and customer satisfaction. For inquiries, customers can contact their support team at +49 241 4125990.
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Contact Information
Rotter Bruch 26 A
52068 Aachen
Germany
Categories Motoin
Fashion | Sport & Outdoor | Online Shop
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Last update: November 2025
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Review with most votes
Damn good boots
For me and my sister , we love motorcycles since we were kid. I recently bought the boots for us. So comfortable and easy to handle. The boots are perfect and give exactly what ... Read onBy: Lydia Hamilton