Motoin63 reviews
This score is based on 63 genuine reviews submitted via US-Reviews since 2019.
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I use it every day for coffee prep and it’s been reliable. So mixed feelings — annoyed by the wait, but happy it wasn't a dud.
Slow info, then it worked
I was halfway through sending angry follow-ups when the update finally showed up. I first saw this brand on a friend's Instagram post and figured the 3-5 day note was standard, so when a month passed with almost no word I started canceling. Then support replied, admitted the slip, offered a partial refund and bumped shipping. The package arrived sooner than I'd expected and intact. Communication still felt sloppy, and they shouldn't have left me guessing, but that moment—when real action happened and it actually worked out—made me stop canceling. Surprised by the quick fix, honestly.
Rainy-day find, mixed ending
I opened the package on a drizzly Saturday afternoon and honestly got a little buzz — the helmet looked great, fit snug right away, and after the first short ride I thought, yep, this was worth it. That’s the moment I knew I was happy. Then I spotted a noticeable scratch (definitely not from me) and contacting support was slow — often more than five business days to hear back. They said I could return it but now want to keep €40 from the refund, which felt unfair. Solid product, weak follow-up.
Helmet stuck in limbo
I was checking my phone more than I care to admit, waiting for a shipping email. I hesitated before ordering because the site promised 3–5 business days to ship and I needed a commuter helmet for daily rides — school runs, quick trips to work, that kind of stuff. Seven days later and still no update; I emailed customer service twice and got crickets. The one bright spot is they have a huge selection — I found the exact model that was sold out everywhere else, so that’s why I ordered. Still, my doubts about delivery and support haven’t really gone away; I expect it’ll arrive eventually, but frustrating right now.
First ride ruined by a scratch
I grabbed this helmet before a long commute after a scare, so I wanted something reliable. Out of the box it felt okay — padding was decent and straps weren't stiff — but there was a clear scratch on the shell, like it had been banged up already. That ruined the first impression and made me worry about safety. I contacted support and it took forever to get a reply, and now they're saying they'll hold back €40 on a refund for damage that wasn't my fault. Fit's fine, but the whole experience left me annoyed.
Slow shipping, decent helmet
Halfway through the week I was refreshing my inbox and wondering if I’d made a mistake ordering this helmet. I was hesitant from the start — the site promised 3–5 business days to ship, and after seven days I still hadn’t heard a peep. I emailed customer service twice and got no reply. It finally showed up two weeks later; I took it on a short weekend ride. Fit is snug, vents breathe, visor works, and there was an extra cheek pad — a nice surprise. Packaging was simple but fine. Weight feels light on longer rides. So delivery and support were annoying, but the helmet itself feels solid, and the price seemed fair if you’re patient.
Skip unless you like headaches
I’m done with this seller. I first saw the Chigee Aio-5 Play for BMW in a Facebook ad and even told a coworker it looked promising, but the whole thing turned into a mess. They shipped the wrong item not once but three separate times (yes, three times). After the third go I returned it and asked for a refund. They confirmed they received the return over a month ago, yet the EUR 462 still hasn’t been refunded. Customer service was flat — no real apology, just the usual canned replies. Product might be okay if it ever shows up right, but the support and process are weak.
Not worth the wait
it didn’t go smoothly, but at least I got my money back — after losing about $64 AUD on the exchange. I first spotted the carbon helmet on Motoin’s site because a riding buddy in Melbourne told me to check them out. It was listed “in stock,” so I thought great and ordered in July. I kept checking the tracking, messaged their chatbot a few times (always got upbeat replies) and nine days later got an email saying it was delayed until February 2026. I called, the guy was really apologetic and issued a full Euro refund straight away. I’m relieved and a bit amused it ended okay, but annoyed about that currency hit.
Wrong item, slow refund
A few months back I ordered an Aio-5 for my BMW. The site looked fine and checkout was easy, so I figured it would be smooth. It wasn’t. I got the wrong product three times — yes, three separate shipments with the wrong thing. After the third mess I sent it back and asked for a refund. They confirmed receipt over a month ago, but my €462 hasn’t been returned. Customer service was flat and never even apologized. Not everything was a disaster — ordering itself was simple — but the repeated mistakes and slow refund mean I won’t be buying here again.
Wasn't sure at first, but these grew on me
Okay, quick story — I hesitated before ordering because it’s leather and shipped from overseas, and I worried about quality. First pair arrived with a couple of cuts on the left boot, I emailed and heard nothing, so I called. The agent I first spoke with was pretty distant, which annoyed me, but after a follow-up they sent a real replacement. It took longer than I wanted, ugh, but the new pair is solid. I wear them for my commute, walking the dog, weekend errands — they’re breaking in nicely. Still not thrilled about the hassle, but the boots themselves are worth it now that it’s sorted.
Back-and-forth boots
I almost didn't order these — I was hesitant because of price and fit, but I went ahead. When the first pair arrived I opened them right away and noticed two cuts on the left boot. I emailed customer service and heard nothing, so I called the German number. The rep sounded distant, but agreed to send a replacement. A month later the "new" pair arrived and at first glance looked fine; first walk around the block I was relieved, the leather felt good, break-in was decent. The cuts were gone and my doubts faded, though the customer support experience left me cold. Overall product = good, process = messy, but eventually fixed. I'll buy again, cautiously though — but better follow-up needed.
Almost backed out, but service helped
Strange feeling buying something that said “in stock” and then getting radio silence — I kept checking the tracking every few days, asked the chatbot (which kept giving upbeat replies) and still felt uneasy. Nine days later they emailed that it was delayed until February 2026. I called and honestly the rep was really apologetic and refunded me straight away, which took some of the sting away. Still, PayPal’s exchange left me out $64 AUD, and that annoyed me. All in all I appreciate how quickly they handled the refund and the friendly rep, but shipping transparency and the currency hit need fixing before I’d order again.
Medium? More like small
not worth the headache. I ordered a medium helmet — same model I already own — so I was sure about size. What arrived was labeled "M" but felt more like small, and had a flaw in the shell, so it didn’t fit. Returning it cost an extra €18 and they only refunded the helmet price, not the return postage — even though the mistake was theirs. Customer service kept saying, basically, that I received what I ordered, and their messages were vague and unhelpful; I tried explaining a few times but got nowhere. It's annoying because the price looks good, but you end up spending time, money, and patience. My advice: if you decide to order here, take pictures when you open it, and be ready to push for any refund. It worked out in the end, but it shouldn’t take that many calls.
Almost gave up, glad I didn’t
the padding is plush but not mushy, vents actually work, and it sits low enough to feel secure without squishing my temples. Took it on a couple of long rides and it stayed comfortable, didn’t trap heat, and the strap clasp is easy to use while wearing gloves. Customer service was slow at times and the return was a pain, but the helmet itself won me over.
Worth the trip, but small shop
I’d do it again — click & collect actually works. I drove to the Aachen shop to try on a race suit and a few other things before buying, and that hands-on check made all the difference. Heads up: plan on about 5–7 days for the order to be ready to try, depending on what you pick. The store is tiny — like they say on the site — so don’t expect a huge showroom. Still, the staff were friendly and patient, helped me try different sizes, and didn’t rush me, which I appreciated. I’ve had mixed experiences elsewhere with big chain stores that feel pushy, so this more relaxed vibe was nice. Price felt fair, not bargain-bin but reasonable. All in all a good visit, would be great if they expanded space someday, but for now the click & collect plus helpful team made it worthwhile.
Missing jacket, awkward commute
I was midweek, already picturing how this jacket would break in on my daily ride — slim cut, softer lining, vents in the right places — and then nothing showed up. The site said 3–5 days, that’s why I ordered, but after a few days of waiting and sending emails I got told the item couldn’t be delivered. Then they went ahead and charged my card. So I’m sitting on my old, stiff jacket that rides up and traps heat, while the new one that would've fixed that is, well, gone. I keep replaying the product photos; it looked like it would layer nicely over a hoodie, the shoulders seemed roomy enough for movement, the cuffs were the right length in the spec — stuff I’d actually use every day. The seller’s replies were slow and circular, even sent me a screenshot from the manufacturer like that changes anything. Little enthusiasm left, but I still think the design would’ve been solid. Annoying that I'm out both jacket and money, and now I have to chase refunds instead of testing it on the road.
Small store, decent fit
Rain on the train window and I still went to try the race suit in person. Click & Collect worked; order showed up at the counter after about a week (so plan for that). The suit itself felt stiff at first. Thick leather, solid seams. Not floppy. The shoulders are structured. Moving into a riding stance I could tell where it would break in and where it might rub (inner thigh seam, a bit tight). The lining felt smooth and the main zipper ran cleanly. Pockets are shallow, but useful enough. Tried several sizes. Staff was patient and watched without hovering, which I appreciated. The store is tiny — they warned you on the site — so don’t expect a huge selection to browse. Overall I was skeptical coming in, mostly about fit and delivery. Walked out reasonably satisfied. If they expanded the space it would make the whole process easier.
That awkward moment when your order goes ghost
checked my email, refreshed the tracking page, sighed, refreshed again. First impression after the window passed? Silence. No delivery, a couple of polite-ish autoresponders, then radio silence. I sent a few firm but not furious emails, got one odd screenshot that had nothing to do with my purchase, and then, surprise, my card was charged for real. So now I have neither the item nor my money and a steady drip of canned replies pointing me back to the same inbox. It’s the kind of experience that makes you mutter “seriously?” into your coffee. Small funny bits: I almost admire the consistency of their non-service, but only almost. Emotionally: annoyed and a bit baffled, like someone took a bad turn on a GPS. If you value fast answers or your cash, maybe skip it or at least be ready to escalate.
Left in the dark about my order
I keep checking my account like it's a habit now. On July 21 I bought a pair of gloves from Motoin, the listing said they'd ship within five business days. That window came and went, with zero tracking, zero shipping confirmation, and silence from support. I emailed them twice. No reply. It's not about the product at this point, it's the radio silence. I've had firms mess up before, but usually they at least answer and explain. Here I feel ignored. I want a clear status update, a proper shipping confirmation with tracking, or a full refund if the item isn't available. If they don't respond soon I'll file a complaint with the European Consumer Centre (CEC Portugal) and start a dispute with my card company. I'm annoyed but still give them a chance—respond quickly and fix it. Small gesture like an honest update would go a long way. I've had faster replies from smaller shops, so this stands out.
Waiting on gloves that never left the warehouse
leather, padded knuckles, seemed like they’d break in nicely and be comfy for longer rides. Problem is, I never got a shipping update. I emailed support twice and heard nothing back, which is just… annoying, really annoying. I get delays happen, but a quick reply would have been enough. I still want either a tracking number or a refund, because I need something that actually shows up. If it helps, I wasn’t being picky — I wanted decent protection and some warmth without clunky stiffness. Right now I’m just left guessing. I’ll give them a bit more time but I’ll escalate to the consumer center or my card company if there’s no response soon. Disappointed, but hoping for a straight answer.
About Motoin
Motoin is a company specializing in the sale of a wide range of motorcycle-related products. With over 10 years of experience in e-commerce and motorcycle accessories sales, Motoin offers over 145,000 products in their store. They pride themselves on providing ongoing attractive deals, competitive prices, a reliable money-back guarantee on returns, multiple payment options, worldwide shipping, and a user-friendly online shopping experience. Their products include Helmets, Clothing, Accessories, Casual wear, Biking gear, and Winter items. Customers can expect a diverse selection of motorcycle gear such as helmets, suits, boots, jackets, gloves, electronic gadgets, luggage, and more. International orders are shipped through UPS with the option for Express shipping. With a 100-day return policy for unused items in their original condition, Motoin aims to provide quality products and customer satisfaction. For inquiries, customers can contact their support team at +49 241 4125990.
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Contact Information
Rotter Bruch 26 A
52068 Aachen
Germany
Categories Motoin
Fashion | Sport & Outdoor | Online Shop
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Last update: November 2025
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Review with most votes
Damn good boots
For me and my sister , we love motorcycles since we were kid. I recently bought the boots for us. So comfortable and easy to handle. The boots are perfect and give exactly what ... Read onBy: Lydia Hamilton