FC-Moto47 reviews
This score is based on 47 genuine reviews submitted via US-Reviews since 2019.
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customer support was the real problem — I can't recommend them until that changes. They do have a wide product range and prices aren't bad, which actually surprised me, but during a consultation I was given wrong guidance and ended up with the wrong order. No refund for the extra shipping, no discount to fix it, and I had to place multiple reorders. It drained time and patience. If you try them, double-check everything and be ready to push for corrections. I wish they'd own mistakes faster.
Zipper said no, but it ended okay
the leather uppers were way tighter than the footbed and the zipper wouldn’t meet, literally an inch gap, so there was no way to close them. I was pretty annoyed and skeptical that this was a quality control slip. After pushing back with customer service and a firm follow-up, they did accept the return and refunded the shipping. Still a hassle, but in the end I got my money back and felt a bit relieved.
Quietly reliable
tracking updates, decent transit times, well-packed (sometimes overpacked). My first impression this time was that customer service actually looked into a damaged part I reported. Mr. Daniel Kaiser found a replacement and even sent two sets of mounts, which I didn't expect and was grateful for. Communication was clear and timely, package arrived as scheduled. Prices are fair, not the cheapest, but service and delivery made it worth trying. Glad it worked out.
Lost in transit, stuck in limbo
I wouldn’t order from them again. I ordered boots on October 2 and by the 15th they hadn’t arrived. They gave me a tracking number, but after calling Royal Mail (a few times) I was told the label was wrong and the parcel was returned to the seller on October 22. I kept emailing Customer Care — Ahmed replied a couple times saying they were “investigating.” Now they say they won’t refund until Parcel Force physically sends it back. I never got the boots, so that feels wrong. PayPal has been slow too, dragging things out. I’ve had quicker refunds from other shops, so this whole process has just been frustrating and disappointing.
Saved my commute
Daniel Kaiser dug into stock, found a spare mount I didn't even expect, and sent two sets — seriously saved my butt. I appreciated the follow-up and the calm, helpful replies. Small human touch; felt like real people, not a faceless store. Will buy again.
Finally fit right
I remember standing in my hallway, halfway through wrestling the zipper, and thinking this was going to be a waste — I’d first seen the boots on a buddy’s Instagram and he swore by them, so I gave it a shot. At first the zipper wouldn’t come up and I was pissed, but after a quick chat with customer service they walked me through a return label and sent a replacement. The moment I knew it was worth it was when I zipped them up the second pair and they actually hugged my foot like they should — comfy, no weird gaps, felt like they were made for me. Glad I didn’t just toss them; good follow-up made the difference.
Quick delivery, decent aftercare
I’ve ordered from them a few times (mostly small motorcycle bits) and the low prices always made me a bit suspicious. This time I bought a pricier jacket from their own line. Delivery was actually really fast — like, it arrived sooner than I expected — and the jacket looked and felt right away like real leather, heavy and solid. After a couple rides a tiny stitch started to come loose; annoying, not a disaster, but not what you want on something new. I found the complaints section without much fuss, sent a couple emails, and they refunded me within days. That moved me from skeptical to satisfied — not wowed, just content. The product had a small fault, sure, but the smooth delivery and straightforward customer service made the difference. I’ll try the jacket again because their aftercare worked as it should (and I’ve had worse experiences elsewhere).
Finally worth the wait, mostly
I was halfway through a cold coffee when the helmet box finally showed up—after roughly two months—and weirdly that little moment sorted my feelings. Out of the box the HJC RPHA 11 looked great, padding felt plush, chin strap simple, and it settled on my head like it belonged there. I took it for a short ride that afternoon and the wind noise was less than I feared, visor didn't fog, and I thought, okay, this was worth it. That said, the wait was annoying, customer replies were slow and the surprise customs charge stung. Packaging had minor scuffs. Not flawless, but once on the road it did its job, and that first proper ride convinced me to keep it.
Packed and pleasantly surprised
I was halfway through packing for a weekend ride when I realized one of my mirrors was missing, so I hopped online — a friend had sent me a link to FC-Moto a few days earlier and I figured why not. Browsing was easy, prices looked fair, and the gear selection actually made my head spin (in a good way). I ordered a replacement mirror and some gloves. When the mirror arrived it was chipped, which could’ve ruined the trip, but customer service stepped in. Daniel Kaiser handled it — asked for a photo, tried to source the same part, and when that wasn’t possible he refunded me quickly and even followed up to make sure I was okay. That personal touch surprised me; not many places bother to follow through like that. I told my riding buddies about it, and now they use FC-Moto too. All in all, solid experience — I’ll be back.
Quick delivery, solid feel, minor hiccup
I grabbed one of their home-brand leather jackets after buying smaller parts from them before. It arrived fast and right away the jacket felt like proper leather — weighty, stiff in a good way, the kind of thing that makes you think it could handle a tumble. I started wearing it on weekend rides the same week and the fit and finish were what I expected at first glance. After a few rides a small closing detail started to come loose, basically a stitch popping up near a zipper — annoying, not the end of the world, but not what you want on something new. The complaints section on the site was easy to find, I sent a couple of emails and they refunded me fully in a few days. Pleasantly surprised by how smooth the aftercare was, so I’m ordering a replacement. Overall it feels durable and comfortable, just slipped on a fault this time.
Quietly Impressed
do they have real variety, fair prices, decent support? Ended up ordering a bunch — gloves, jacket, a spare side mirror — mostly for daily commuting and longer weekend rides. I was nervous about quality. One mirror arrived with a defect. They asked for photos, I sent them, asked if I could get the same part replaced. After checking they said the exact item was out of stock, which was annoying, but then they just refunded the full amount without hassle. Daniel Kaiser handled the messages and was straightforward and quick, which honestly surprised me — didn’t expect a named rep to actually follow through. Product selection and prices still hit the mark for me, and now my doubts are mostly gone. I’ll keep buying from them for riding gear.
New helmet, old problem
I wouldn't trust FC‑Moto for safety gear after this — I needed a proper track helmet and this purchase failed. I ordered a hard-to-find helmet because my old one got a crack after a drop and I needed something legal for track days. At first I figured, they sold to me before so whatever. The helmet arrived marked "new" but had a manufacturing date six years earlier, so it's basically unusable for track use. I contacted support, they promised a return label and answers, and that promise evaporated — no label, no clear explanation. They refused to provide manufacture dates before purchase and dodged questions about the defect. It felt like they weren't willing to stand behind safety; that’s the part that made me really skeptical. On the bright side, I learned to double-check dates and now buy vital gear from sellers who actually back their products. Not happy about the hassle, but at least I know what to watch for and ended up with a legit replacement elsewhere.
Waiting, tracking, then awkward relief
insist on a prepaid return label or be ready to chase them. It could save you money and headaches. All in all, lesson learned.
Late boots, worse follow-up
I usually don’t write long rants but this one stuck with me — ordered a pair of boots that were supposed to show up in 3–5 working days and instead disappeared into the void for nearly two weeks. When they finally arrived they had a clear manufacturing defect, which put me right back on hold. I messaged customer service and was told no exchanges, only refunds — great, except I live in Switzerland, paid import tax and extra shipping, and was told I’d have to pay those again if I returned and reordered. After a bit of insistence they agreed (in writing, supposedly) to reimburse the VAT and delivery fee so I could simply order another pair. I sent the faulty boots back trusting that. In the end the refund was smaller than what I actually paid, so I got less money back than the price of the boots — felt like getting shortchanged. Compared to other retailers who at least offer easy exchanges, this was clunky and disappointing. Customer service was polite at times but ultimately unhelpful and inconsistent. If delivery timing and reliable follow-through matter to you, be cautious — I’ll think twice before ordering from them again.
Quick dispatch, terrible follow-up
ordering is easy and the initial processing was quick. Communication and follow-through are weak. If you value being kept in the loop, look elsewhere. If you don’t mind chasing and possibly refusing a parcel if it finally shows up, go ahead. One quick tip for the company — read emails before replying and have someone actually call DHL when tracking stalls. That would save a lot of frustration.
Garage epiphany
needed reliable support for touring, got the support, and that moment on the road sealed it for me. Would buy again, but I’d wish for clearer tracking next time.
Missing-paperwork mess
I remember opening the tracking and feeling that knot in my stomach — right in the middle of expecting something nice, basically. I had hesitated before ordering because I'd read a couple of mixed reviews from other shops (and I've had better luck elsewhere), but the price looked OK and I wanted it faster, so I paid extra for expedited shipping. That was my first decision I kept second-guessing as the days went by.
The package showed "arrived in country" and then nothing. Turns out it sat in customs for over a week. I found out the hard way that the paperwork on the box was vague (or missing). DHL kept asking for details and reached out to the seller, but the seller either ignored them or was painfully slow to reply. I spent days on the phone and emailing DHL, sometimes three times a day, trying to figure out who was supposed to fix this. Eventually they told me I'd have to pay to get it released or they'd return it. So yeah, pressure.
I tried contacting the company directly and didn't get a meaningful reply for like ten days. When they finally did answer, there was no clear help, no offer to cover any of the extra costs, no apology that mattered. I ended up doing the customs declaration myself (not fun if you're not a pro and don't know the codes) and paying a huge fee to DHL — about $866 more than expected — to retrieve the package. Part of that was import tax (I accepted around $230 of it) and part was handling, late fees, and whatever else accumulated while the box sat there.
So the thing actually arrived in the end, but it wasn't smooth, and it sure wasn't cheap. I get that customs exist and sometimes stuff happens, but the seller's lack of clear paperwork and slow communication made a solvable situation expensive and stressful. Compared to other companies that have proactively fixed similar hiccups for me, this one felt indifferent. Not totally broken — the product did arrive — but the whole experience left me frustrated and wary of ordering from them again unless they drastically improve how they handle customs and customer contact.Missing paperwork turned a decent buy into a mess
customs taxes I accepted, about $230, and then an additional large bill from DHL that pushed the total up by roughly $866.26. With the faster shipping charge included, my “good deal” evaporated. The item itself? Fine. No complaints there. It’s just maddening that getting it cost so much extra and that nobody at FC‑MOTO seemed to care. No apology, no offer to refund the extra shipping, no compensation. They took the money at checkout and then didn’t follow through when things went sideways. I’m mildly relieved I finally have the item, but frustrated at the whole process. My advice: if you’re in the US and thinking of ordering from them, double‑check customs procedures first or be prepared for a mess. Ask the seller to confirm a proper customs declaration up front. I wish they were more responsive and responsible. A smoother, quicker reply from their customer service would have saved me time, money, and a lot of stress.
Elron mesh jacket
I just got an Elron mesh jacket from FC-Moto, and I have to say, their customer service is amazing. The back protector on my order was damaged when it arrived, but when I reached out to FC-Moto about it, they quickly sent me a replacement without any questions. I really appreciate how responsive and dedicated they are to making sure customers are happy. I'm thankful for their quick help, and I'll definitely be shopping with them again.
Berik suit purchase
I bought a motorcycle suit from this company not long ago and ran into some problems on my first ride. I contacted their customer service team, told them about the issue, and even sent them some photos. I was pleasantly surprised when they gave me a full refund the very next day and let me keep the suit. Their fast and effective response to my problem really blew me away, and I'll definitely be coming back as a customer in the future.
About FC-Moto
The types of activities we engage in for fun can be classified under indoor and outdoor activities. Most people enjoy outdoor activities more because it allows them to explore the world while they are involved in those activities. One of the outdoor activities people enjoy is riding on a motorcycle. Hence, they buy a motorcycle and the right gear to make driving the motorcycle safer and more fun. One of the companies you might want to patronize when you want to buy motorcycle gear is FC-Moto. However, before giving them a try, we suggest that you read customer reviews about FC-Moto here to know what their other customers are saying about them.
About FC-Moto
FC-Motor was founded in 1996 in Aachen, Germany. Their online shop was introduced 3 years later in 1999. Since this time, they have continued to grow by increasing their products for motorcycle and bicycle riders as well as their customer base. They strive to find the right products for their customers from various brands.
Products and Services
The products offered by FC-Moto have been categorized into; Motorcycle, Snow Mobile, Bicycle, Casual, and E-Scooter. These products include; Helmets & accessories, motocross, Boots, Protectors, Spare parts, Bags/backpacks, Navigation/communication gadgets, Jackets, suits, pants, Gloves, Airbags, Vests, Rainwear, Functional underwear, jerseys, goggles, sunglasses, wallets, belts, Key chains, Towels amongst others. The company accepts Credit Cards ( Visa, JCB, MasterCard), PayPal, Prepayment (EU only), Amazon Pay, Sofort online bank transfer service (available only for Austria, Germany, Belgium, Netherlands, Spain, Czech Republic, Italy, Hungary, France, Slovakia, and the UK) and Cash on delivery (Only for Germany and within the EU). Cash on delivery (COD) can only be done up to a max order value of €950 for Italy and €700 in France. FC-Moto provides shipping to different parts of the world using DHL and UPS. Once you have placed your order, DHL will hand over the parcel to the national mail service of your specific country, who will then handle the final delivery. UPS on the other hand will deliver to the front door in the destination country. Cash on delivery orders is surcharged at €7.90. DHL on the other hand will not charge the additional standard delivery fee of €2.00. They currently do not provide express deliveries. Once your order starts to ship, you will receive a shipping confirmation email. The email will contain a tracking code with which you can keep track of your order in transit. The company offers a statutory warranty of 2 years on their products. However, some manufacturers offer an extended guarantee period on top of this statutory guarantee. In addition, they also offer a 30 days return policy and guarantee for reimbursement. For any inquiries, please contact their support team for assistance at 0049 (0) 2405 4950050.
Compliments, Complaints, and Opinions
Have you purchased or used any products from FC-Moto before? If yes, how would you rate the quality of their products? Would you recommend them to others? Please leave your views and opinions below.
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Contact Information
Avantisallee 90
52072 Aachen
Germany
Categories FC-Moto
Fashion | Sport & Outdoor | Online Shop
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Last update: November 2025
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Review with most votes
Good and strong wears
i bought the jacket few months back and it is awsome What i like is that i don't invest money here without anything, they all have quality that keep the lifespan longer than an... Read onBy: Avery Holland