FC-Moto97 reviews
This score is based on 97 genuine reviews submitted via US-Reviews since 2019.
Featured Reviews
Reviews (97)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Delivery was the headache
I bought this after a crash and needed a sturdier helmet for commuting. Ordering was fine, but delivery turned into a headache. UPS refused to release it unless I paid an extra $83 — I paid, opened it, and it was the wrong model. Customer service said I could return it, but with a restocking fee, I'd pay shipping back to Germany, and that $83 wouldn’t be refunded. Returning would have cost me more than keeping it. Oddly, the padding is nicer than my old lid.
Nice jacket, ugly fees
check customs and ask them first. I wish they'd be honest about extra charges.
Quiet red flag
return details were vague, I sent multiple emails and basically got radio silence, which cost me around $400. Annoying. In the end I bought elsewhere; product okay if you don't need returns handled smoothly. I mean, their messaging could be a lot clearer and faster.
Refunded helmet, stuck with the comms
they did refund the recalled helmet but I ended up stuck with the Insyde comms unit. I sent five emails — nothing, complete silence — and that little mess cost me about $400. The return instructions were confusing, which is on them. I’ve seen other customers say the same about FC-Moto, so I didn’t risk more business. Ended up buying a Schuberth C5 with SC comms and a Chiggy BMW A5 elsewhere. Kinda annoyed, kinda relieved I didn’t spend more there.
Not great for last-minute trips
I'd avoid relying on them for travel gear. I ordered two items for a trip and they showed up about a week late with no heads-up, which messed up my plans. I tried calling and emailing — nothing but an auto-reply saying don't expect a quick answer and that calls might drop. Annoying. Weirdly, one item looked fine on arrival, better than I expected, even though they clearly don't check stuff before packing. Still, lack of communication and no customer support made the whole thing way more stressful.
Practical, solid gear
Midway through the trip I realized I’d been weirdly picky before buying. A friend had sent me a link — I first saw the helmet in a forum photo — and I almost didn’t pull the trigger on the LS2 and the 2-pack SMH10 comms because I worried about fit and specs. Shipping and sizing questions were handled quickly when I messaged customer service, and returning a jacket for a bigger size was easy. I rode about 2,500 miles around Lake Superior in temps from about 48°F to 95°F; the kit performed as described. The helmet has good venting.
Forum find gone sideways
"be patient, overloaded." Then silence while UPS returned the parcel. After a few days someone finally replied, blamed tariffs and arranged a partial refund and resend. Still annoyed they didn’t warn me about extra fees. Delivery was a mess, customer service improved later, so I'm cautiously satisfied.
Pretty solid all-rounder
this shop nailed it — solid gear, smooth returns, and zero drama. I mainly use the helmet and comms for daily commutes and quick errands, but they proved themselves on a weeklong, roughly 4,000 km loop around Lake Superior too. Ordered an LS2 and a two-pack SMH10, plus jacket and gloves (needed to swap the jacket for a bigger size — returned without fuss). Shipping was quick when stuff was in stock, customer replies were straight to the point, and the LS2 venting kept me comfy in 9–35°C. Not flashy, just works.
Half-decent earbuds, frustrating order
I was really looking forward to these earbuds. I use them every morning on the subway and for quick calls between meetings. They fit nicely, sound's clear enough and the touch controls work most of the time. But the ordering part? Total mess. The label had my name mangled. Instead of fixing it they just canceled the order and said they'd refund, which would take about two weeks. Their "fast solution" was basically "buy it again." So yeah, I can tell you how they feel — comfy and decent for daily use — but dealing with the shop left a bad aftertaste. Kinda annoyed and wary to reorder.
Not worth the headache
customer support was the real problem — I can't recommend them until that changes. They do have a wide product range and prices aren't bad, which actually surprised me, but during a consultation I was given wrong guidance and ended up with the wrong order. No refund for the extra shipping, no discount to fix it, and I had to place multiple reorders. It drained time and patience. If you try them, double-check everything and be ready to push for corrections. I wish they'd own mistakes faster.
Finally refunded, but don’t bother
they did refund me in the end, but the whole thing was a headache and I wouldn’t order from them again. I got the wrong Furygan jacket — wrong color, wrong size and a women’s cut instead of a men’s. I paid to return it by post, but they wouldn’t sign for the parcel so it came back to me and I was out more money for a while. I emailed with all the details and barely got any reply until I pushed. I’ve had smoother runs with other shops, so while I’m glad this sorted out, it was slow and annoying.
Zipper said no, but it ended okay
the leather uppers were way tighter than the footbed and the zipper wouldn’t meet, literally an inch gap, so there was no way to close them. I was pretty annoyed and skeptical that this was a quality control slip. After pushing back with customer service and a firm follow-up, they did accept the return and refunded the shipping. Still a hassle, but in the end I got my money back and felt a bit relieved.
Quietly reliable
tracking updates, decent transit times, well-packed (sometimes overpacked). My first impression this time was that customer service actually looked into a damaged part I reported. Mr. Daniel Kaiser found a replacement and even sent two sets of mounts, which I didn't expect and was grateful for. Communication was clear and timely, package arrived as scheduled. Prices are fair, not the cheapest, but service and delivery made it worth trying. Glad it worked out.
Lost in transit, stuck in limbo
I wouldn’t order from them again. I ordered boots on October 2 and by the 15th they hadn’t arrived. They gave me a tracking number, but after calling Royal Mail (a few times) I was told the label was wrong and the parcel was returned to the seller on October 22. I kept emailing Customer Care — Ahmed replied a couple times saying they were “investigating.” Now they say they won’t refund until Parcel Force physically sends it back. I never got the boots, so that feels wrong. PayPal has been slow too, dragging things out. I’ve had quicker refunds from other shops, so this whole process has just been frustrating and disappointing.
Saved my commute
Daniel Kaiser dug into stock, found a spare mount I didn't even expect, and sent two sets — seriously saved my butt. I appreciated the follow-up and the calm, helpful replies. Small human touch; felt like real people, not a faceless store. Will buy again.
Finally fit right
I remember standing in my hallway, halfway through wrestling the zipper, and thinking this was going to be a waste — I’d first seen the boots on a buddy’s Instagram and he swore by them, so I gave it a shot. At first the zipper wouldn’t come up and I was pissed, but after a quick chat with customer service they walked me through a return label and sent a replacement. The moment I knew it was worth it was when I zipped them up the second pair and they actually hugged my foot like they should — comfy, no weird gaps, felt like they were made for me. Glad I didn’t just toss them; good follow-up made the difference.
Quick delivery, decent aftercare
I’ve ordered from them a few times (mostly small motorcycle bits) and the low prices always made me a bit suspicious. This time I bought a pricier jacket from their own line. Delivery was actually really fast — like, it arrived sooner than I expected — and the jacket looked and felt right away like real leather, heavy and solid. After a couple rides a tiny stitch started to come loose; annoying, not a disaster, but not what you want on something new. I found the complaints section without much fuss, sent a couple emails, and they refunded me within days. That moved me from skeptical to satisfied — not wowed, just content. The product had a small fault, sure, but the smooth delivery and straightforward customer service made the difference. I’ll try the jacket again because their aftercare worked as it should (and I’ve had worse experiences elsewhere).
Finally worth the wait, mostly
I was halfway through a cold coffee when the helmet box finally showed up—after roughly two months—and weirdly that little moment sorted my feelings. Out of the box the HJC RPHA 11 looked great, padding felt plush, chin strap simple, and it settled on my head like it belonged there. I took it for a short ride that afternoon and the wind noise was less than I feared, visor didn't fog, and I thought, okay, this was worth it. That said, the wait was annoying, customer replies were slow and the surprise customs charge stung. Packaging had minor scuffs. Not flawless, but once on the road it did its job, and that first proper ride convinced me to keep it.
Packed and pleasantly surprised
I was halfway through packing for a weekend ride when I realized one of my mirrors was missing, so I hopped online — a friend had sent me a link to FC-Moto a few days earlier and I figured why not. Browsing was easy, prices looked fair, and the gear selection actually made my head spin (in a good way). I ordered a replacement mirror and some gloves. When the mirror arrived it was chipped, which could’ve ruined the trip, but customer service stepped in. Daniel Kaiser handled it — asked for a photo, tried to source the same part, and when that wasn’t possible he refunded me quickly and even followed up to make sure I was okay. That personal touch surprised me; not many places bother to follow through like that. I told my riding buddies about it, and now they use FC-Moto too. All in all, solid experience — I’ll be back.
Quick delivery, solid feel, minor hiccup
I grabbed one of their home-brand leather jackets after buying smaller parts from them before. It arrived fast and right away the jacket felt like proper leather — weighty, stiff in a good way, the kind of thing that makes you think it could handle a tumble. I started wearing it on weekend rides the same week and the fit and finish were what I expected at first glance. After a few rides a small closing detail started to come loose, basically a stitch popping up near a zipper — annoying, not the end of the world, but not what you want on something new. The complaints section on the site was easy to find, I sent a couple of emails and they refunded me fully in a few days. Pleasantly surprised by how smooth the aftercare was, so I’m ordering a replacement. Overall it feels durable and comfortable, just slipped on a fault this time.
About FC-Moto
The types of activities we engage in for fun can be classified under indoor and outdoor activities. Most people enjoy outdoor activities more because it allows them to explore the world while they are involved in those activities. One of the outdoor activities people enjoy is riding on a motorcycle. Hence, they buy a motorcycle and the right gear to make driving the motorcycle safer and more fun. One of the companies you might want to patronize when you want to buy motorcycle gear is FC-Moto. However, before giving them a try, we suggest that you read customer reviews about FC-Moto here to know what their other customers are saying about them.
About FC-Moto
FC-Motor was founded in 1996 in Aachen, Germany. Their online shop was introduced 3 years later in 1999. Since this time, they have continued to grow by increasing their products for motorcycle and bicycle riders as well as their customer base. They strive to find the right products for their customers from various brands.
Products and Services
The products offered by FC-Moto have been categorized into; Motorcycle, Snow Mobile, Bicycle, Casual, and E-Scooter. These products include; Helmets & accessories, motocross, Boots, Protectors, Spare parts, Bags/backpacks, Navigation/communication gadgets, Jackets, suits, pants, Gloves, Airbags, Vests, Rainwear, Functional underwear, jerseys, goggles, sunglasses, wallets, belts, Key chains, Towels amongst others. The company accepts Credit Cards ( Visa, JCB, MasterCard), PayPal, Prepayment (EU only), Amazon Pay, Sofort online bank transfer service (available only for Austria, Germany, Belgium, Netherlands, Spain, Czech Republic, Italy, Hungary, France, Slovakia, and the UK) and Cash on delivery (Only for Germany and within the EU). Cash on delivery (COD) can only be done up to a max order value of €950 for Italy and €700 in France. FC-Moto provides shipping to different parts of the world using DHL and UPS. Once you have placed your order, DHL will hand over the parcel to the national mail service of your specific country, who will then handle the final delivery. UPS on the other hand will deliver to the front door in the destination country. Cash on delivery orders is surcharged at €7.90. DHL on the other hand will not charge the additional standard delivery fee of €2.00. They currently do not provide express deliveries. Once your order starts to ship, you will receive a shipping confirmation email. The email will contain a tracking code with which you can keep track of your order in transit. The company offers a statutory warranty of 2 years on their products. However, some manufacturers offer an extended guarantee period on top of this statutory guarantee. In addition, they also offer a 30 days return policy and guarantee for reimbursement. For any inquiries, please contact their support team for assistance at 0049 (0) 2405 4950050.
Compliments, Complaints, and Opinions
Have you purchased or used any products from FC-Moto before? If yes, how would you rate the quality of their products? Would you recommend them to others? Please leave your views and opinions below.
Details
Contact Information
Avantisallee 90
52072 Aachen
Germany
Categories FC-Moto
Fashion | Sport & Outdoor | Online Shop
Page Statistics
Last update: January 2026
Advertising notice: Some links are affiliate links. For purchases made through them, we may receive a commission – at no additional cost to you.
Review with most votes
Good and strong wears
i bought the jacket few months back and it is awsome What i like is that i don't invest money here without anything, they all have quality that keep the lifespan longer than an... Read onBy: Avery Holland