Spotlight: What are our customers saying?
As a client of RugKnots, I have had an overall positive experience with the company. Their website is easy to navigate and they have a wide variety of rugs to choose from. I was particularly impres...Read on
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Positive Experience with RugKnots' Handmade Rugs and Excellent Customer Service.
As a client of RugKnots, I have had an overall positive experience with the company. Their website is easy to navigate and they have a wide variety of rugs to choose from. I was particularly impressed with their selection of handmade rugs, which are unique and high-quality.
The customer service was also great. I had a question about a rug I was interested in and the representative I spoke with was very knowledgeable and helpful. They even sent me additional pictures of the rug so I could see it in more detail.
One thing to note is that the shipping process did take a bit longer than I expected, but it was worth the wait for the beautiful rug I received.
Overall, I am very satisfied with my purchase from RugKnots and would recommend them to others looking for a unique, high-quality rug.
Hi Vesta -
I'm hoping you can help me. Three weeks ago I purchased a rug on RugKnots. Since then I have left countless phone messages and emails and as of yet - no one has gotten back to me. My gut feeling is that I'm never going to receive my rug or be able to get a refund - and that I've been scammed. Could you offer me any information based on your experience that might help me understand my situation. Like how long did you wait before receiving your rug and did you actually speak to a living human being during your interaction with RugKnots.
Thank you so much!
Best wishes -