Rugs - Overall Rating based on 28 reviews
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Selection, variety, quality, prices, delivery speed
I'm always blown away by the awesome selection of designs and sizes at this store. Every time I go in, I find just the right rug to really tie my home decor together. And let me tell you, the quality of these rugs is top-notch - especially for the price. Plus, the delivery is crazy fast which just makes the whole shopping experience easy breezy. Thank you for offering such a great selection and service. I'll definitely be coming back for more in the future.
Detailed and informative rug selection process
I really liked all the info I found on the website about the rugs. They had everything from texture and thickness to care, size, design, and more. The reviews and Q&A section were super helpful in helping me choose which one to get. And knowing there's a solid return policy gives me peace of mind in case it doesn't look right in my room. It's just a really easy and simple way to shop for rugs.
Indoor and outdoor rugs
Rugs.com always delivers high-quality rugs for inside and outside. I've bought from them a bunch of times and I'm always happy with what I get. Their website is easy to use, with lots of colors, styles, materials, and prices to choose from. I've found the perfect rugs for every room in my house and even for my porch. Plus, free shipping and a 30-day return policy make it super convenient. I definitely suggest checking out Rugs.com for all your rug needs!
Multiple rug orders
I've actually bought a bunch of rugs from this store three times already, and every time, it's been a really smooth process. Their website is super easy to use, which makes it a breeze to find what you want and place your order. The products have always matched the descriptions and have been top-notch quality. And let's talk about their delivery - super fast! My orders have always shown up right on time. Plus, when I had a question and reached out to their customer service, they got back to me right away with a helpful answer. I've been really happy with all my purchases and will definitely be coming back for more as I keep decorating my new place.
8x10 rug
Came folded 6 times flat like a rectangle. Ridiculous. Two weeks have passed still have wrinkles. Why not roll the rug?...
3' 3 x 3' 3 Brown Equinox Round Rug 1 $44.00 $44.00
The rug was the size it was supposed to be but I'm very disappointed
in the quality. I gave $44. for it and could buy the same size and quality locally any day of the week for $15. or less. Not worth the price I paid for it.Rug
I had the worst experience with rugs.com. I ordered a rug. Waited weeks for it to arrive, only yo be delivered a rug nothing like the tug i ordered. I had to take rug back to fed X , and was supposed to be replaced with the correct rug. Three weeks later was told the rug i ordered is no longer available. I was offered nothing . I would not suggest this company to anyone. Felt like a total bait and switch, scam.
8x10 rug
Bought an 8x10 rug. Rugs.com states that it has GUARANTEED lowest prices. This implies that they act to ensure this. After buying I looked for a matching smaller rug and saw the same 8x10 rug elsewhere for less. Contacted Rugs.com twice, asked if they'd price match. No reply. Then I asked them to cancel, just 2 hours after buying, it hadn't shipped. No reply. They state they have 24/7 customer service and that response time is slower than usual because of Covid. I emailed and called them several times over a 3 or 4 day period with NO RESPONSE. No one answers the phone, no one replies to emails. Contacted Paypal, they investigated and initiated a refund. Google Rugs.com complaints, and you'll see LOTS of them on several consumer sites including the BBB site, all for the same reasons given above and more. Horrible buying experience, avoid this company.
I see what you mean about the reviews of this company. I was going to order a rug and something told me to check the reviews and wow, terrible customer service. I'll pay more at another store rather than have to deal with a company like this!
Got 8x10 rug. It was folded 6 times into a rectangle. Was told creases would flatten out in two weeks. Not true. Why would anyone ship a carpet folded like an envelope
Ridiculous
Review with most votes
8x10 rug
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