Segway7 reviews
This score is based on 7 genuine reviews submitted via US-Reviews since 2023.
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slow replies, vague answers, and no fix so far. I tried email and chat. Same slow loop. Now it feels like a $1,600 paperweight. If you use this daily, be careful and compare the API response to the UI. Would help if they actually looked and fixed it. It's frustrating and a bit sad.
First smooth run down the hill
I was already halfway down the canal path, thinking about being late, when the scooter just did its thing — climbed the long incline without sputtering and kept a steady pace the whole way to work. That’s the exact moment I knew I was satisfied. I use it every day now for the commute and quick runs to the shops; it’s become the default for errands and saves me time. Battery life matches the spec in normal use and the ride is solid enough that I don’t worry about potholes as much. Ordering and delivery were messy though — timelines shifted and customer support was slow to reply, that part was frustrating. Still, once it arrived the product itself worked reliably and felt well built. Small relief, honestly. Overall a practical daily tool, not flashy, just does what I need.
Small panic turned commuter relief
the scooter didn’t die halfway to work anymore and I actually made an extra errand stop without sweating it. That’s the exact moment I went from skeptical to satisfied. It’s not flawless — the ordering page could definitely warn you if items don’t match your cart — but for day-to-day use (work commute, coffee runs, grocery drop-offs) this battery extended real peace of mind. Would order again, just more carefully.
Almost a win, but the delivery and follow-up fell short
no supervisor, no clear answers, and I kept thinking, is this even shipped? Meanwhile I missed a big sale — Best Buy and Amazon had the same model $300 cheaper for a short time (sale ended June 12) and that stung. The whole thing was supposed to be a birthday/graduation gift, so yeah, extra pressure. I still have hope Segway can fix it — I did suggest express shipping or a quick supervisor review since Toronto isn’t that far and it could be resolved fast. If you’re buying, my advice: double-check confirmation emails and be ready to push for a supervisor if tracking looks wrong. Also, keep screenshots of your billing/shipping info (saved me from looking totally confused). Overall, ordering was okay, price situation meh because of the missed sale, and customer service needs to be more consistent — but one caring agent shows it’s not impossible to get decent help.
Small crack, big problem
I need the actual replacement clip, or I won’t ride it. The responses I got were not helpful. They sent a glue-and-tool kit — which might be fine for peeling stickers, not for a structural clip under load. I explained several times that a glued crack is not a fix for a load-bearing piece and even offered to pay for the replacement part if required. Support kept referring me back to the kit and gave mixed answers about next steps. I asked to speak to someone who could authorize a part shipment and was often told to “wait” or that a supervisor would call back (they didn’t). The scooter itself still rides well when folded and locked, but I don’t trust it the same way anymore, and that’s the point — it’s a safety issue. Bottom line: product performance was fine, first impressions good, but dealing with the recall has been slow and unhelpful. I’m now leaning toward a different brand for my next purchase unless the company fixes their recall and customer response process. If you plan to use this daily and rely on quick, sensible support for safety issues, factor that in.
Finally a fix, and it actually surprised me
I almost didn’t bother writing this because I swore I’d never be that person who leaves a long review, but here we are. I first heard about this part from a buddy who works at a local scooter shop — he flagged a thread on a forum where a few people were having trouble getting a rear tire to seat on a G30P rim. That made me nervous right away, since my shop gets picky riders and we can’t afford drama. Still, I ordered the replacement assembly because customers kept coming in asking about it and I wanted to see what the fuss was about myself.
At first I had every reason to be worried. We tried fitting the replacement tire with five different techs — yes, five — and used proper tools, even a bead blaster. The tire just would not seat. We took photos, shot video, and sent all that to support, hoping for someone to say, hey, here’s the fix. Instead we got the usual links and troubleshooting videos that didn’t match what we were seeing. So yeah, frustration level was high, and I started thinking this was going to be one of those long, annoying fights where the shop eats the cost.
The surprise came when I pushed a bit harder and asked for escalation. A rep actually reviewed our evidence and arranged for the upgraded wheel assembly to be sent out on their tab. I wasn’t holding my breath — but it showed up, and right away we noticed small differences in the design that mattered. Once we swapped it in, the tire seated cleanly, no drama, and the scooter rode a little smoother than before. That little extra improvement was unexpected, honestly. Also, they included a couple of small spare parts that I didn’t expect to get — handy to have in the drawer.
So my doubts before ordering were real, but in the end they mostly melted away. The process could have been faster and the first responses were generic, but once it reached the right person, they handled it properly and shipped the fix. I appreciate that follow-through. Would I recommend buying parts and trusting support straight away? Maybe with a note to keep your evidence ready and be prepared to escalate if needed. Overall, this turned into a positive experience after a rocky start, and I’m relieved my customers left the shop happier than they came in.Impressed with Segway's Performance and Customer Service
I have had a great experience with Segway as a client. The customer service is top-notch and they have always been quick to respond to any questions or concerns I have had. The Segways themselves are high-quality and have exceeded my expectations in terms of performance and durability. I have used mine for both personal and business use and have been consistently impressed with its capabilities. Overall, I highly recommend Segway to anyone in the market for a reliable and efficient mode of transportation.
About Segway
Riding a bicycle in the countryside in the morning or skating on a smooth surface in the evening is an awesome and relaxing experience no one would want to miss. However, getting quality skates or bicycles makes the experience lovelier. After all, quality and sturdy transport materials, to a large extent, guarantee safety. One of the companies that claim to provide quality transport items is Segway. However, you should read reviews of Segway here to know if they have been efficient in providing quality transport items or not.
About Segway
Segway is a transport company that provides transport items such as bicycles, skates for recreational purposes. They claim to deliver quality products anytime, any day. They have a limited warranty on their products but guarantee safe and secure checkout. They ship their products through FEDEX and UPS. They are committed to providing an excellent customer experience. They aim to make their customers always happy.
TESTING Segway ELECTRIC SHOES
Products of Segway
Their products include Ninebot S, Ninebot Gokart Kit, Ninebot kickscooter, Ninebot Gokart by Segway ES1, Ninebot kickscooter by Segway ES2, Ninebot Kickscooter by Segway ES3, Ninebot kickscooter Max, self-balancing transporter such as Segway S-Plus, advanced personal robot such as loomo, Segway dirt ebikes, e-skates such as Segway e-skates.
Compliments, Complaints, and Tips for Segway
If you have used any of Segway products in the past, kindly drop a review. How affordable are their bicycle and skates? How long did it take for the products to be delivered? Did you have any problems with the packaging of the products or the products delivered?
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📊 How did Segway shine for you?
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Last update: January 2026
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Review with most votes
Impressed with Segway's Perfor
I have had a great experience with Segway as a client. The customer service is top-notch and they have always been quick to respond to any questions or concerns I have had. The ... Read onBy: Elta Fisher