Sennheiser Hearing6 reviews
This score is based on 6 genuine reviews submitted via US-Reviews since 2026.
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Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.Three buys, same issues
two generations of the true wireless buds and an IE model. I hesitated because of durability rumors and warranty fine print, but I went ahead. That hesitation proved warranted: one TWS died right after warranty, another failed while still covered, and the IE stopped working sooner than I expected. Support finally swapped the covered ones, oddly with no updates and after I paid return postage — which felt off. One pair survived a spin in the washing machine (my fault), another just died today. My review on their site was later deleted. Weirdly, the sound is still very good.
Delivery fine, support wasn't
I wanted to return the IE200 because the sound just didn't click for me. Before buying I had an email saying "30 days free return," so I expected a straightforward process. Instead the return flow on the site wouldn't advance, live chat always showed no agents, and my three follow-up emails over a week got almost no response. Eventually someone did reply, very slowly, so I'm kind of relieved it didn't turn into a full headache. Advice: keep screenshots of confirmations and be persistent with emails. Delivery: thumbs up. Service: not great.
All-or-nothing repair
they wanted to replace everything, so be warned. I sent my Sennheiser HD650 in because one side kept cutting out — pretty clearly a loose connection — and I said so in the note. Six weeks later they came back with a quote to swap both drivers, cable, and all the foam for €210. That’s more than what I paid years ago, and honestly replacing every part felt like admitting defeat rather than a repair.
Anyway, I said no at first, because I figured they must be seeing something I didn’t. Turns out refusing means either paying a €50 diagnostic fee to get it back, or you pay to have it shipped home. Kinda awkward pressure move. I ended up paying the full amount grudgingly because I didn’t want to risk losing the cans or chasing parts. The foam did come back looking nicer, which was a weird small win, but it didn’t make the price sting any less.
If you ask me, try sourcing a cable or watching a couple YouTube teardown vids — you’ll probably save cash and a headache. Or at least ask them for photos of the damaged parts before you agree. I get that shops sometimes replace rather than repair, but being hit with a blanket “replace everything” quote felt like a corporate reflex. Still usable now, so okay outcome, but I wish the process was more transparent. My advice: be ready to haggle, ask for proof, or DIY if you’re handy.Half-working after repair
they did include neat packaging and the return shipping was tracked, that part worked. But overall I’m left using a half unit and going round in circles with support. Not what I expected for the price.
Birthday headphones, a tiny adapter, and finally relief
these HDB 630s look and feel premium, proper heft, soft pads, the kind of thing you keep rubbing your thumb on. We tried them right away, all excited, only to find the Bluetooth dongle is USB-C and her old laptop is stubbornly USB-A. Cue the small household drama. I emailed Sennheiser (because, logically, they should know what comes in the box) and got a reply that felt a bit like a copier: polite, a link, no real help. Annoying, sure — I won’t lie.
Copper sounds, bumpy ride
a special Copper Edition at a few hundred bucks, buying straight from the brand site because I figured that would mean better support. Skeptical? Absolutely. I kept thinking, “Is it worth it?” and “Do I trust the aftercare?” Those thoughts were loud for a while.
A few months in, a rattling noise showed up — like something loose inside. Annoying, right? I contacted support and that’s where the headache started: Sennheiser didn’t handle the RMA directly and pushed me to a partner. The partner wouldn’t take private requests at first, then suddenly would — but only if I physically took the cans to a service point. I was in Sicily at the time; the closest center was a three-hour drive. I mean, who’s got time for that? Long story short, it took moving to Turin and a year of patience before I could finally bring them in.
When they fixed the issue, the headphones worked great — the rattling was gone, and the sound was exactly what I’d hoped for. But they handed me a black pair instead of the Copper Edition I’d paid extra for. I called them right away. Their answer: special editions aren’t always replaced like-for-like. That felt off. Still, I tried to look at the bright side. The performance was back, the comfort was the same, and I can honestly say the audio quality makes me glad I kept at it. I’m grateful it ended with working headphones, even if the color swap left a little bad taste.
If I could give one piece of advice to anyone thinking about this: document everything, be ready to insist, and check where the service centers actually are before you buy. It would be better if the brand streamlined RMAs and kept special-edition replacements consistent, but don’t let that stop you if sound quality and comfort are your main priorities. I’m relieved and happy the headphones perform so well — they were worth the money in terms of listening experience — just know the service path might be bumpy.
About Sennheiser Hearing
Sennheiser Hearing is a company focused on consumer audio products, particularly headphones and true wireless earbuds. Its portfolio also includes soundbars and related audio accessories, with products designed for general consumer use across everyday listening, travel, and home entertainment. The business operates as a consumer division within the Sennheiser brand and is organized under Sonova, following the transfer of Sennheiser’s consumer electronics activities to the Sonova Group.
This information is based on publicly available data and is provided for orientation purposes only.
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Online Shop | Personal care | Electronics
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Last update: March 2026
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