Solgaard - Overall Rating based on 44 reviews
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My new luggage
Oh man, I had an issue with my new suitcase so I shot them an email. I was totally blown away because they got back to me and offered a replacement in just an hour! Their customer service is really focused on making customers happy, it's pretty awesome. Thanks a bunch!
Suitcase purchase
I scored this awesome suitcase for my Italy trip, and it was working great until it took a spill and got cracked. But the customer service team hooked me up with a new one super quick! So stoked!
Large Check-In Closet suitcase, around the world trip
The Large Check-In Closet suitcase from this company has been a game-changer for us on our year-long trip around the world. The built-in storage feature is super handy and really helped us stay organized while we were on the go. Plus, the suitcase itself is really good quality and held up well to all the wear and tear from our constant use.
Luggage with a small crack
When I got my luggage, I saw a little crack on the outside, probably from the trip. I contacted customer service at the company, and I was really surprised at how fast and well they fixed the problem. Their quick reply and eagerness to solve the problem without any trouble truly impressed me. It's hard to find a company that cares about its customers and stands behind its product like Solgaard does. I'm really happy with the customer service I received and will definitely be a repeat customer in the future.
Luggage issue
I had a problem with my luggage because it was cracked. When I contacted the company, I was surprised by how fast they got back to me and told me how to get a new one. Their customer service was really great, and I was grateful for how quickly they handled my problem. Thanks for the awesome service!
Bag exchange easy
I traded in my big suitcase for a smaller one and it was really easy! I asked for a lower price since the new bag was cheaper, and it took a little while for them to respond. But they finally emailed me to let me know they refunded me the extra money. It would have been nice to talk to someone on the phone, but the email response worked just fine for me!
New phone case replacement
The customer service team at this company is awesome! They really go above and beyond for their customers. I had a broken phone case and they replaced it without any issues, sticking to the warranty. You don't find this kind of service often these days, and it's great to see. I'm definitely a fan now and will be back for more products in the future.
Correcting shipping address
It was 22am on a Monday morning when I got confirmation that the shipping address had been fixed. I felt so relieved and thankful for their fast and helpful customer service.
Backpack and Carry On purchase
The stuff from this company is really great. I snagged a backpack and a carry on, and I gotta admit, I'm lovin' 'em both. They're sharp, practical, and sturdy - everything I was lookin' for. That bein' said, I did hit a snag when the zipper on my backpack busted after just a few weeks. I got in touch with customer service, and they jumped right on it, offerin' me a fix or a new one without any fuss. The customer service folks were kind and got me sorted out quickly. All in all, I'm happy with my buys and the help I got.
Carry-on Closet purchase
Even though the side strap broke after only three days of using my Carry-on Closet, I still have to give it five stars. I mean, things happen, you know? Luckily, customer service was super quick in responding to my email and they offered to send me a replacement. I travel a lot for work, so this product has really come in handy. And I have to give a shoutout to Jay from customer service, he was awesome. Thanks!
Replacement bag mechanism
I recently had some trouble with a lock on one of my bags, probably from it getting tossed around during travel. But when I contacted customer service, they really came through for me. Instead of just sending a new lock, they sent a whole new bag! I was super impressed by how much they care about making customers happy. The guy I talked to, Fred, was awesome. He made everything easy and quick. I never had to wait long for a reply to my emails either, which shows they're serious about fixing problems fast. Thanks to Fred and the team, I'm sticking with this brand for sure.
Solgaard suitcase Carry On Closet Large
Sleezy company and customer service. I would score lower if I could. Received a defective suitcase. Inquired through the support, was told I would receive a full refund written via email. A week after they received the item they finally processed only a partial refund. I have been trying to reach them to resolve the issue for days, and I’m getting unhelpful replies from different members of the support team, all dishonorably not following through with the full refund as they stated they would do.They do not honor their own words, nor do they represent their products truthfully. They effectively stole my money. Do not trust what you read on their website. And don’t trust customer service to resolve any issues.
Carryon
Very very disappointed in this product. Bought it in October but didn’t use it until this week. And just found out that you had to make returns within 60 days so therefore I cannot return it. It was very user unfriendly. Could only pack on one side we could barely fit anything into it. The suitcase was heavy empty and even heavier packed I would not recommend this to anyone. It was a very very pricey mistake. Beware of this company and this product
Carryon
Very very disappointed in this product. I bought the carry-on in October but didn’t use it until this week. Now I find out you only have 60 days to return. I’m 77 years old the suitcase itself empty is very heavy packed it’s extremely heavy. If you pack any T-shirts and shorts then maybe you can have enough for a few days. I packed sweaters which did not fit I couldn’t use other side once the shelves were packed. Packed suitcase was very very heavy.. It was a very high price to pay for a product I will never use again
Checked Closet Suitcase
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.Solgaard Travel Check Luggage Bag
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.Carry on luggage
Order November 26 2022, still order has not arrived , today is December 11.
Bad customer service , don’t recommend , if I don’t hear by tomorrow will call my credit card and cancel paymentCarryOn Closet and Juice Pack
It has been two weeks since my order and all I have received is the juice pack. The actual luggage, is still sitting in their facility. A tracking label has been created, but it has not moved. Multiple emails to their "customer service" person has yielded no answers and no help. I will never shop with this company again nor will I allow any of my friends to do so. Your products may be sustainable, but your company will not be, with customer service like that.
Venetian red CarryOn Closet
I ordered two things - a solar juice pack and a piece of luggage. I ordered it on November 17th. I have received the juice pack but not the luggage. Their website claims orders go out 24 to 48 hours after an order is placed. Multiple emails to customer service has yielded no answers and no help. I will never make the mistake of ordering from this company again, nor will I let my friends make that mistake. Their products might be sustainable but their company won't be, with terrible customer service like this.
Endeavor
At first glance this idea seems like a great one, but after receiving the bag you can just buy a laptop back for a quarter of the price and the insert you can also buy for a quarter of the price. So, I realized it was not for me, i returned the item on Oct. 29th and it took almost 2 weeks to even get back to the company, and now it's been almost another two weeks after they have received it and i still haven't received my refund. And all i get from "Customer Service" is we apologize we are experiencing high amounts of calls we will process your return as soon as we can. I would not buy from this company; they are a joke and don't take customer service seriously.
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2 carry on closets
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