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Solgaard
All reviewsSolgaard
25% Would buy here again
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Solgarrd carry on closet
I am very disappointed with this purchase. Unfortunately, by the time I actually used it I missed the narrow window of opportunity to return it. I have yet to get the "closet" system to work properly so I just used it as a simple carryon bag. Ordering was the easiest aspect of this purchase. It took so long for delivery that I actually forgot I ordered it. 'The bag does not expand so unless I'm taking a short weekend trip this is NOT the bag to use.
Overall, very, very disappointed!Carry On Closet
Extremely poor customer service! My handle broke on my first trip. I contacted customer service about the handle not deploying all the way. Instead of addressing the fact that the suitcase was broken. Customer service sent me a video on how to deploy the handle like I do not know how to use a suitcase handle. Customer service (Alyssa Mendoza) ignored my request to speak to a supervisor, give me a refund, send me a return shipping label or box.
I’ve had to contact my credit card company to file fraudulent activity against Solgaard.
Beware of this company! Their suitcases are junk and customer service is horrible!Solgaard Carry on luggage
After waiting over two months for my Solgaard Carry on Closet I have to report to you that I am so disappointed. The overall construction of the luggage is fine, but the reason I purchased it (even though I have several carry-on pieces that are great), is because of the closet feature. Watching your videos, it appears very easy to pack and hang the carry on insert. FALSE advertising. I packed it as instructed, in fact even less.
1. The closet feature does not fit. The metal frame on the bottom and top are too big for the width of the luggage. I had to fold it over in order for it to even fit.
2. The opposite side with the zip open compartment needs to be empty and open in order to somewhat close the luggage. Therefore it is useless, unlike the photo you portray in all your adds.
3. To hook the closet to the handle is difficult. If I do not first place the closet bottom on the floor and balance the luggage against a wall or a chair, it falls over.
I looked at all the other reviews, but it appeared that they all received their pieces earlier in the year then I did. Was there a defect in this latest production?
My friends and family who watched me try to to deal with this thought it was hilarious.
Please advise me how you would like to handle this very unfortunate problem.
I have already thrown out the box believing this was going to be a fabulous purchase.
Unhappy2 carry on closets
thought it was a great product....ordered one for my daughter's trip, was emailed that if trip was to be before a certain date, consider ordering another "right here", (click on link) which I did....tracking showed order arrived in the states, then sent back because I had cancelled order....However, no confirmation on new order, EVER, so I took a chance (needed that suitcase) on a different size, supposedly in stock, and never received that either...that's been since july 4th. all I get are computer generated email responses....VERY DISAPPOINTED!!!!! oh, i forgot to mention there is not a customer service phone number in sight either.
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