Solgaard

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Solgaard

10% Would buy here again

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Spotlight: What are our customers saying?

A
Arlis
It has been two weeks since my order and all I have received is the juice pack. The actual luggage, is still sitting in their facility. A tracking label has been created, but it has not moved. Mult...Read on
A
Arlis
I ordered two things - a solar juice pack and a piece of luggage. I ordered it on November 17th. I have received the juice pack but not the luggage. Their website claims orders go out 24 to 48 hour...Read on
J
Joe
At first glance this idea seems like a great one, but after receiving the bag you can just buy a laptop back for a quarter of the price and the insert you can also buy for a quarter of the price. ...Read on
M
Molly Flynn
First of all the site is terrible. Second I ordered two suitcases and one needed to be returned because it was too small. They don't accept returns easily, a hassle. I tried ordering two additiona...Read on
S
Susan
First time I used it and retrieved it from baggage, it had a huge ... in it. It’s useless now. What a waste of $250. I’m surprised this company is in business. Don’t waste your money. Complete hunk...Read on

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    CarryOn Closet and Juice Pack

    It has been two weeks since my order and all I have received is the juice pack. The actual luggage, is still sitting in their facility. A tracking label has been created, but it has not moved. Multiple emails to their "customer service" person has yielded no answers and no help. I will never shop with this company again nor will I allow any of my friends to do so. Your products may be sustainable, but your company will not be, with customer service like that.


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    Venetian red CarryOn Closet

    I ordered two things - a solar juice pack and a piece of luggage. I ordered it on November 17th. I have received the juice pack but not the luggage. Their website claims orders go out 24 to 48 hours after an order is placed. Multiple emails to customer service has yielded no answers and no help. I will never make the mistake of ordering from this company again, nor will I let my friends make that mistake. Their products might be sustainable but their company won't be, with terrible customer service like this.


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    Endeavor

    At first glance this idea seems like a great one, but after receiving the bag you can just buy a laptop back for a quarter of the price and the insert you can also buy for a quarter of the price. So, I realized it was not for me, i returned the item on Oct. 29th and it took almost 2 weeks to even get back to the company, and now it's been almost another two weeks after they have received it and i still haven't received my refund. And all i get from "Customer Service" is we apologize we are experiencing high amounts of calls we will process your return as soon as we can. I would not buy from this company; they are a joke and don't take customer service seriously.


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    carry on closet & carry on closet plus

    First of all the site is terrible. Second I ordered two suitcases and one needed to be returned because it was too small. They don't accept returns easily, a hassle. I tried ordering two additional larger suitcases and the one that arrived was the same size that I was trying to send back. The second one has yet to arrive. All paid for. There is no way to communicate with this company, if you send an e mail you get a generic e mail back. I thought the company was a good idea but they won't go anywhere with such dreadful service. I have been unable to get my money back or to get suitcases that I ordered.


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    Large Carry On Closet

    First time I used it and retrieved it from baggage, it had a huge ... in it. It’s useless now. What a waste of $250. I’m surprised this company is in business. Don’t waste your money. Complete hunk of junk


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    Carry On Closet

    This is one of the worst purchases I have every made. I live in Arizona and supposedly the luggage was being shipped from San Diego, California. It took 10 days to arrive, which was hours before I departed on my 7 day trip. I tried packing for 5 days and could not close the luggage. The closet's depth took up all the room and the upper side of the luggage could not be used. Could not get an extra pair of shoes or my makeup bag in the luggage. They have terrible customer service. Your questions never get answered by their automated help. I'm still waiting for the address to return the unused luggage. This product may be useful for a day trip and THAT IS IT! I would never recommend this product or company. Be ready to loose your well earned money.


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    Solgarrd carry on closet

    I am very disappointed with this purchase. Unfortunately, by the time I actually used it I missed the narrow window of opportunity to return it. I have yet to get the "closet" system to work properly so I just used it as a simple carryon bag. Ordering was the easiest aspect of this purchase. It took so long for delivery that I actually forgot I ordered it. 'The bag does not expand so unless I'm taking a short weekend trip this is NOT the bag to use.

    Overall, very, very disappointed!


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    Carry On Closet

    Extremely poor customer service! My handle broke on my first trip. I contacted customer service about the handle not deploying all the way. Instead of addressing the fact that the suitcase was broken. Customer service sent me a video on how to deploy the handle like I do not know how to use a suitcase handle. Customer service (Alyssa Mendoza) ignored my request to speak to a supervisor, give me a refund, send me a return shipping label or box.

    I’ve had to contact my credit card company to file fraudulent activity against Solgaard.

    Beware of this company! Their suitcases are junk and customer service is horrible!


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    Solgaard Carry on luggage


    After waiting over two months for my Solgaard Carry on Closet I have to report to you that I am so disappointed. The overall construction of the luggage is fine, but the reason I purchased it (even though I have several carry-on pieces that are great), is because of the closet feature. Watching your videos, it appears very easy to pack and hang the carry on insert. FALSE advertising. I packed it as instructed, in fact even less.

    1. The closet feature does not fit. The metal frame on the bottom and top are too big for the width of the luggage. I had to fold it over in order for it to even fit.

    2. The opposite side with the zip open compartment needs to be empty and open in order to somewhat close the luggage. Therefore it is useless, unlike the photo you portray in all your adds.

    3. To hook the closet to the handle is difficult. If I do not first place the closet bottom on the floor and balance the luggage against a wall or a chair, it falls over.

    I looked at all the other reviews, but it appeared that they all received their pieces earlier in the year then I did. Was there a defect in this latest production?

    My friends and family who watched me try to to deal with this thought it was hilarious.

    Please advise me how you would like to handle this very unfortunate problem.
    I have already thrown out the box believing this was going to be a fabulous purchase.

    Unhappy


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    2 carry on closets

    thought it was a great product....ordered one for my daughter's trip, was emailed that if trip was to be before a certain date, consider ordering another "right here", (click on link) which I did....tracking showed order arrived in the states, then sent back because I had cancelled order....However, no confirmation on new order, EVER, so I took a chance (needed that suitcase) on a different size, supposedly in stock, and never received that either...that's been since july 4th. all I get are computer generated email responses....VERY DISAPPOINTED!!!!! oh, i forgot to mention there is not a customer service phone number in sight either.


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