Solgaard

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Solgaard

25% Would buy here again

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Spotlight: What are our customers saying?

B
Brenda G Williams
I am very disappointed with this purchase. Unfortunately, by the time I actually used it I missed the narrow window of opportunity to return it. I have yet to get the "closet" system to...Read on
C
Corey Counts
Extremely poor customer service! My handle broke on my first trip. I contacted customer service about the handle not deploying all the way. Instead of addressing the fact that the suitcase was brok...Read on
T
Terrado Janachowski
After waiting over two months for my Solgaard Carry on Closet I have to report to you that I am so disappointed. The overall construction of the luggage is fine, but the reason I purchased it (ev...Read on
L
Linda Petersen
thought it was a great product....ordered one for my daughter's trip, was emailed that if trip was to be before a certain date, consider ordering another "right here", (click on link) whi...Read on

All reviews (4)

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  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Solgarrd carry on closet

    I am very disappointed with this purchase. Unfortunately, by the time I actually used it I missed the narrow window of opportunity to return it. I have yet to get the "closet" system to work properly so I just used it as a simple carryon bag. Ordering was the easiest aspect of this purchase. It took so long for delivery that I actually forgot I ordered it. 'The bag does not expand so unless I'm taking a short weekend trip this is NOT the bag to use.

    Overall, very, very disappointed!


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    Carry On Closet

    Extremely poor customer service! My handle broke on my first trip. I contacted customer service about the handle not deploying all the way. Instead of addressing the fact that the suitcase was broken. Customer service sent me a video on how to deploy the handle like I do not know how to use a suitcase handle. Customer service (Alyssa Mendoza) ignored my request to speak to a supervisor, give me a refund, send me a return shipping label or box.

    I’ve had to contact my credit card company to file fraudulent activity against Solgaard.

    Beware of this company! Their suitcases are junk and customer service is horrible!


  • Ordering

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    Solgaard Carry on luggage


    After waiting over two months for my Solgaard Carry on Closet I have to report to you that I am so disappointed. The overall construction of the luggage is fine, but the reason I purchased it (even though I have several carry-on pieces that are great), is because of the closet feature. Watching your videos, it appears very easy to pack and hang the carry on insert. FALSE advertising. I packed it as instructed, in fact even less.

    1. The closet feature does not fit. The metal frame on the bottom and top are too big for the width of the luggage. I had to fold it over in order for it to even fit.

    2. The opposite side with the zip open compartment needs to be empty and open in order to somewhat close the luggage. Therefore it is useless, unlike the photo you portray in all your adds.

    3. To hook the closet to the handle is difficult. If I do not first place the closet bottom on the floor and balance the luggage against a wall or a chair, it falls over.

    I looked at all the other reviews, but it appeared that they all received their pieces earlier in the year then I did. Was there a defect in this latest production?

    My friends and family who watched me try to to deal with this thought it was hilarious.

    Please advise me how you would like to handle this very unfortunate problem.
    I have already thrown out the box believing this was going to be a fabulous purchase.

    Unhappy


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    2 carry on closets

    thought it was a great product....ordered one for my daughter's trip, was emailed that if trip was to be before a certain date, consider ordering another "right here", (click on link) which I did....tracking showed order arrived in the states, then sent back because I had cancelled order....However, no confirmation on new order, EVER, so I took a chance (needed that suitcase) on a different size, supposedly in stock, and never received that either...that's been since july 4th. all I get are computer generated email responses....VERY DISAPPOINTED!!!!! oh, i forgot to mention there is not a customer service phone number in sight either.


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Solgaard

The word “backpack” was coined in the United States in the 1910s. A backpack can be made in different forms but in its simplest frameless form, it is a cloth sack that can be strapped on the back through the shoulders. They can also have internal and external frames, and can also be modified to become bodypacks. One company that manufactures backpacks, related products, and accessories is Solgaard. You should read honest customer reviews of Solgaard here before patronizing them.

About Solgaard
Solgaard is a company that was set up in 2016 by Adrian Solgaard, a Canadian-Norweigian entrepreneur. The company claims that its mission is to help cut ocean plastic by 2025. To achieve this,the company removed all single-use plastics from its shipping processes in 2019 and eliminated single-use plastics from its supply chain entirely in 2020. It also pledges to pull five pounds of plastic waste from the ocean for every of its product purchased.  Solgaard is headquartered in New York, the USA.

Products and services of Solgaard
Solgaard deals on backpacks, luggage,bags, watches, accessories, and others. Both domestic and international shipping is available from the company warehouse in California. Shipping within the continental US takes up to 2-5 business days and 4-6 days for Hawaii and Alaska.  International orders can take between 6-9 days. The company also operates a 30 day returns policy.

Compliments, complaints, and tips for Solgaard
Have you previously patronized the products and services of Solgaard? Did you enjoy them? Will you recommend them to your family members, friends, and colleagues. Kindly leave your experiences and feedback here on this forum since it can help the company improve on the quality of both its products and service delivery to both existing and new clients.