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Carryon
Very very disappointed in this product. Bought it in October but didn’t use it until this week. And just found out that you had to make returns within 60 days so therefore I cannot return it. It was very user unfriendly. Could only pack on one side we could barely fit anything into it. The suitcase was heavy empty and even heavier packed I would not recommend this to anyone. It was a very very pricey mistake. Beware of this company and this product
Carryon
Very very disappointed in this product. I bought the carry-on in October but didn’t use it until this week. Now I find out you only have 60 days to return. I’m 77 years old the suitcase itself empty is very heavy packed it’s extremely heavy. If you pack any T-shirts and shorts then maybe you can have enough for a few days. I packed sweaters which did not fit I couldn’t use other side once the shelves were packed. Packed suitcase was very very heavy.. It was a very high price to pay for a product I will never use again
Checked Closet Suitcase
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.Solgaard Travel Check Luggage Bag
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.Carry on luggage
Order November 26 2022, still order has not arrived , today is December 11.
Bad customer service , don’t recommend , if I don’t hear by tomorrow will call my credit card and cancel paymentCarryOn Closet and Juice Pack
It has been two weeks since my order and all I have received is the juice pack. The actual luggage, is still sitting in their facility. A tracking label has been created, but it has not moved. Multiple emails to their "customer service" person has yielded no answers and no help. I will never shop with this company again nor will I allow any of my friends to do so. Your products may be sustainable, but your company will not be, with customer service like that.
Venetian red CarryOn Closet
I ordered two things - a solar juice pack and a piece of luggage. I ordered it on November 17th. I have received the juice pack but not the luggage. Their website claims orders go out 24 to 48 hours after an order is placed. Multiple emails to customer service has yielded no answers and no help. I will never make the mistake of ordering from this company again, nor will I let my friends make that mistake. Their products might be sustainable but their company won't be, with terrible customer service like this.
Endeavor
At first glance this idea seems like a great one, but after receiving the bag you can just buy a laptop back for a quarter of the price and the insert you can also buy for a quarter of the price. So, I realized it was not for me, i returned the item on Oct. 29th and it took almost 2 weeks to even get back to the company, and now it's been almost another two weeks after they have received it and i still haven't received my refund. And all i get from "Customer Service" is we apologize we are experiencing high amounts of calls we will process your return as soon as we can. I would not buy from this company; they are a joke and don't take customer service seriously.
carry on closet & carry on closet plus
First of all the site is terrible. Second I ordered two suitcases and one needed to be returned because it was too small. They don't accept returns easily, a hassle. I tried ordering two additional larger suitcases and the one that arrived was the same size that I was trying to send back. The second one has yet to arrive. All paid for. There is no way to communicate with this company, if you send an e mail you get a generic e mail back. I thought the company was a good idea but they won't go anywhere with such dreadful service. I have been unable to get my money back or to get suitcases that I ordered.
Large Carry On Closet
First time I used it and retrieved it from baggage, it had a huge ... in it. It’s useless now. What a waste of $250. I’m surprised this company is in business. Don’t waste your money. Complete hunk of junk
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