The Real Real - Overall Rating based on 26 reviews
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Replacement Burberry trench coat belt
I recently got a new belt for my lost Burberry trench coat from The Real Real and I'm really happy with it. The belt I found matched the color and size I needed perfectly, and it even came with a coat in my size. It was pretty unlikely to find such a perfect match, but I decided to take a chance and it worked out well. Even though there's a no return policy, I felt good about my choice because of all the detailed information and great pictures on the website. The coat and belt showed up in great condition, just like they were described, and the whole transaction went really smoothly. I'm super satisfied with my purchase and for sure will be shopping with The Real Real again in the future.
Authentic purchases
I just bought some stuff from this online store, and I gotta say, I'm pretty sure everything I got is the real deal. I always make sure to check out the tags and where the item is made to make sure it's legit. Luckily, everything I got lived up to my standards, and I was happy with my purchase.
Son's graduation tie purchase
I wasn't so sure about getting designer stuff from online resale sites at first, but I thought, why not and got a tie for my son's graduation. And you know what? It turned out to be a great call! Everything went super smooth when I ordered, and my tie got to me pretty fast. It looked even better in person, and my son was thrilled with it. I'm really happy with my buy and will for sure be coming back here to shop again.
Great quality designer items
I recently bought some really nice designer stuff from The RealReal and I gotta say, I'm super happy with how it all turned out. I was a little unsure about the sizes when I ordered, but the website had some helpful measurements that came in clutch. When my items arrived, they were in amazing condition and even better quality than I expected. Some things didn't fit quite right, but returning them was a breeze. They processed my refund real quick, which was a pleasant surprise. The RealReal lets me snag designer gear without going bankrupt, so now I'm a loyal customer for sure.
Shoe purchase
I just bought some shoes from The Real Real and overall I was happy with how quickly they came, but I did run into a problem with the size. The size they said was way off, almost a whole size different, which was a bummer. It would really help if they gave more detailed measurements like footbed length and width at the widest part of the foot to prevent mix-ups for customers.
Great quality clothes
The Real Real has these amazing sales with such nice clothes that I didn't think I could afford. I've found some really great deals that I wouldn't see at other stores. But man, the shipping prices are just crazy! I can't believe I have to pay $20 just to ship one thing. If they could lower those costs, I'd definitely shop there more often.
Easy trust, intuitive site, fast delivery
I gotta say, my shopping experience at The Real Real totally blew me away. It was all super smooth, right from the moment I started browsing the website till I placed my order. The verification process they've got going on really impressed me because it kind of reassures you that everything they're selling is legit. The website is so easy to use, making it a cakewalk to find exactly what I wanted. I placed my order on a Friday afternoon and lo and behold, I got it on Monday morning, even though I live out in the boonies. The quick delivery really outdid itself and just made the whole experience outstanding. If you're looking for some semi-luxury or luxury second-hand items, I highly recommend checking out The Real Real.
Purse, staff verification, dirty lining, pricing
I bought a purse online from this marketplace, and even though it didn't come with a certificate of authenticity from the manufacturer, the folks at The Real Real said it was legit. But when I got it, I was bummed to see that the lining inside was pretty dirty and needed a good cleaning. Still, I'm happy with my purchase overall. The price was great and I feel like I got a good deal.
Perfect quality purchases
I've been a loyal customer of The Real Real for a while now, and I've never been let down by any of my purchases. The quality is always amazing, just like how it looks and is described on the website. I've never gotten anything that wasn't in perfect condition. They have a great selection and I always find unique pieces that I really like. I love how they pay attention to detail in the descriptions and photos of each item, it makes me feel good about buying from them.
Love buying and selling experience
I love using TheRealReal. It's super easy to navigate, which makes buying, selling, and returning stuff a breeze. Shay from customer service has been awesome - always quick to help out. I feel like they really care about me and have my back. One thing I think they could work on is the quality checks before items go live. I've had a few cases where brand new items got listed for way less than they're worth because of mistakes in the listing. It would be great if they could take a closer look to make sure everything is priced right for us sellers.
Authentic Bottega Veneta Bag
This was actually my first time buying something from The Real Real, and I gotta say, I was pleasantly surprised. I heard some not-so-great stuff about their shipping and authenticity, but my purchase of a real Bottega Veneta bag was a win. The bag showed up just a few days after I ordered it, way faster than I thought. They used their basic shipping method, and I got the bag in perfect shape with the dust bag and original tags, just like they said on the site. The box had a little damage from shipping, but the bag itself was totally fine. All in all, I had a really good experience and I'm super happy with what I got.
Station necklace purchase
The first thing I bought from this website was a station necklace that I really love. The authentication process made me feel good about my purchase and gave me confidence in its value. I found the necklace for a great price and it came just like it was described on the website. I had a great experience with The Real Real and will definitely be shopping there again.
Black shoes purchase
The ordering process went really smoothly and my package came all wrapped up nice and secure. The only thing is, I thought I was getting black shoes but they sent me brown ones instead. It wasn't a big deal though because the colors in the pictures weren't completely accurate. In general, I had a good experience with excellent service and no issues at all. I'll definitely use this service again in the future.
Designer Clothing and Accessories
As someone who shops a lot at The Real Real, I've always been really impressed with the stuff they have. The descriptions for each item are super detailed and spot on, which helps me decide if I wanna buy something or not. The pictures they put up online are really good too, they show the item really well. And the prices are fair, especially for the quality of the stuff I've gotten. I've never regretted any of my purchases and I'll definitely keep coming back to The Real Real.
First-time seller experience
I just sold some stuff at The Real Real for the first time and it was seriously awesome. My items showed up in great shape, and the staff there was super professional and friendly every step of the way. Everyone I dealt with knew their stuff and made everything so smooth and quick. I'm really impressed with their service and I'll definitely be telling other people about how great The Real Real is.
Dream shoes purchase
I received my dream shoes in perfect condition, with fast shipping and accurate tracking information. I am very happy with my first order and will definitely be ordering more in the future!
Designer purse
I recently bought a fancy purse from The Real Real and I gotta say, I'm pretty happy with it. It's just like how they described it and the color is exactly what I wanted. The shipping was quick and reliable, which is always a good thing when you're buying stuff online. But when I got the purse, it smelled like tobacco and weed, so I'm pretty sure the previous owner smoked. That was a big bummer for me 'cause I don't smoke. They should definitely be more clear on the website about whether a product comes from a smoking household. And they should be more careful when they're checking out products that people bring in for consignment, so this doesn't happen again. Having to clean the purse to get rid of the smell was annoying and unexpected, so I can't give them a perfect score for my experience.
Purse and Wallet
I recently bought a purse and wallet from The Real Real and my experience was a bit all over the place. The purse was in great condition just like they said it would be, but the wallet was way more scratched up than I thought it would be and the zipper was a pain to close. It would've been nice if they mentioned that in the description. Also, I was surprised that these fancy items didn't come with much packaging. The purse was just thrown in a box with no protection, and the wallet was in a plain bag with no padding. As someone who sells stuff myself, I would never ship things out like that.
Designer jacket purchase
I just got this super nice designer jacket from The Real Real and I gotta say, I was really happy with how everything went down. The jacket came in a really fancy package, with a hanger and all to keep it looking good. It looked just like it did on the website and I liked that they were real about any little flaws it had on the condition chart. The prices at The Real Real are insane, like way too good to say no to. I was really impressed with the jacket and how easy it was to shop there. I'll definitely be back for more in the future.
Great service and accurate description
I had a really good time with my first order from The Real Real. The service was awesome, and my order came pretty quickly. It was nice to keep an eye on my order as it made its way to me. The thing I bought was just like how it was described on the website, so no surprises there. One thing they could do to make it even better is maybe put a plastic bag around the stuff inside the box to make sure it doesn't get messed up in shipping. All in all, it was a good experience and I'm excited to shop here again sometime.
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